Beautiful store located in old town Pasadena I didn't manage to find street parking, but I found a parking garage (the one next to Cheesecake Factory) and parked there. It's $1.00 per hour. The workers were all super friendly and helpful. I had an issue with my Patagonia jacket and they were so quick to help me and didn't ask any questions or give me Judgmental eyes. I really appreciated it!!!! read more

Gorgeous and well laid out outdoor marketplace, surprisingly none of the discounts I'm used to at my own Indiana stores. But I suppose that is the West Coast cost. Even eBay offers brand new Patagonia, REI, and similar for surprising value. It is the usual excellent and knowledgeable staff, inviting warm browns and musky reds atmosphere, playing hosts to that iconic fashion sense for the outdoor. read more

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Discovered this store while my wife and I were shopping at The Container Store across the street. This store is very clean, well organized, and fully stocked. The entire staff was very friendly, helpful and went out of their way to show their appreciation for shopping in their store. This was a very positive shopping experience read more

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Stopped by this Patagonia in Pasadena because I happened to be shopping in the area. I walked into the store and immediately was greeted by an employee. I noticed the store was fully stocked, neat, and very clean. No complaints here. The exceptional quality and durability keep me coming back to this brand. read more

Patagonia Pasadena - Sports Wear Near Me - Pasadena, California

With under an hour before close on a Sunday night, Heather came in absolutely clutch repairing the zip on my Better Sweater. No questions asked, room packed full of shoppers, Heather assured me that it could be done and, by the time I had reparked my car, it was. My only complaint: how are we going to make employees like Heather pay for parking. Or any of the employees on Colorado for that matter. read more

I didn't quite understand the hype around Patagonia at first. Many shoppers seem to have the same level of obsession for this brand as they do for Lululemon, but after visiting the store in Pasadena I finally got it - this place really is the Apple of outdoor clothing. While brands like The North Face and Columbia offer similar outdoor clothing, Patagonia also takes pride on its commitment to environmental responsibility on top of making high quality outdoor clothing. [Parking]: There's a parking lot directly across from the shop at One Colorado. The rate is $1 for every 20 minutes,with a maximum of $11 per day (Monday to Friday). On weekends and after 5 PM on Fridays, it is a flat rate of $11. If you're willing to walk, then consider parking at the Schoolhouse Block Parking Structure (33 E Green St Pasadena, CA 91105 - $1 for up to 2 hours). [Pros]: Patagonia has a lifetime guarantee on its items. And just like an Apple Store, the staff here is always ready to assist customers. [Cons]: Hefty price tags. Some of their most popular items include the Men's Better Sweater® Fleece Jacket at $159 and the Men's Nano Puff® Jacket at $239 as of October 2024. In addition, there are only two Patagonia stores in Southern California - one in Pasadena and one in Santa Monica. Otherwise, you'll need to find Patagonia clothing at retailers like DICK'S Sporting Goods or REI. [Additional comments]: You will want to try these jackets on in person and don't rely on the sizing chart. For example, I had to go one size down to a medium for the Nano Puff® Jacket vs a large for puff jackets for other brands. [Conclusion]: If you're ready to spend, then this is the brand to go for. You know what they say - when you buy Patagonia outdoor clothing, you are making a long-term investment as their clothing is high-quality and built to last. P.S. - Patagonia's website has a 'Worn Wear' section that sells used clothing at a discount. However, don't expect to always find the exact size or color of the jacket you're looking for. read more

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I came in because I ordered a better sweater that was a little bit too large for me online the store let me exchange it for a different size, and the whole process was super easy. Everyone at the store was super friendly and helped me out when I had questions. I was in and out of the store in probably less than 10 minutes. Kudos to all the staff here! read more

I have never had a better experience in a clothing store than I did today. I've always walked past this store, assuming it was a small space, and never bothered to walk in--until now. Let me just say, it's actually a huge store with a massive selection and amazing employees. I hope I'm not butchering her name, but I think it was Glenda. She was one of the associates who helped me that day, and she is the sweetest person ever. She genuinely seemed to care about what I was saying and what I was looking for. Glenda helped me find the perfect 40-liter backpack-duffel bag combo. Even though they didn't have the color I wanted, she checked in the back and then let me know she could order it for me instead. I just want to say thank you to her, and I'm so glad I finally came in (give ya girl Glenda a raise lol). I'll definitely be coming back to check out more items. They have a great sale rack, and the store itself is very clean and well-kept. It's definitely worth checking out their selection in person because I think you'll find some great deals that you won't even see online. read more

They are an amazing, they made a fabulous donation to the community drive for the fire victims. They made so many families heart and soul smile. Thank you read more

"Came for a Jacket, Left Wanting to Save the Planet" Walked into Patagonia Pasadena looking for a fleece -- walked out wondering if I should quit my job, start composting, and become one with the mountains. This place doesn't just sell outdoor gear, it gently radicalizes you into becoming an eco-warrior who drinks ethically sourced tea and says things like "leave no trace" with their whole chest. Every item feels like it was designed by a monk who also summits peaks before breakfast. Jackets? So warm they could hug your soul. Pants? More flexible than my moral compass at a buffet. Even the socks feel like they're judging me for not recycling properly -- and honestly, I respect that. The staff? Wilderness gurus disguised as retail employees. One guy explained the difference between recycled down and responsibly sourced wool and I swear I saw a bald eagle land on his shoulder. TL;DR: This is not a store. It's a lifestyle intervention with excellent zippers. read more

Good personalized service and professional, price is very competitive, good company.

Always been a North face and Columbia person. But then everyone around me started getting fancy and got Patagonia. Heard a lot of great things about this company, fighting global warming and trying to source locally, without offending indigenous people, but... Bought a few on sale, the better sweater. The company's most popular and best seller for its quality and endurance. Yet it only after 2 months of using it, it shrank and became wavy all over. Knowing they have an amazing return/exchange policy I wasn't worried. I called the store up and they said just bring it in to see what they can do for me. So far so good. Brought it in and was told they're just going to refund me because I shouldn't be able to get a new one for a full price. Like as if my on sale better sweater was a knock off, and the one they have is so much better and I don't deserve it. Don't you guys just change the color? They didn't even feel bad that their quality sucked. Why judge based on how much I bought it for? Dude was having so much trouble on the computer trying to refund me when you can just do what your company touts: exchange for a new one. Like it's that hard. Not the company I believed them to be. UPDATE: manager reached out and smoothed things over by proving to me their amazing customer service does exist!!! I'm grateful for being heard and actions were done without any negativity. Thank you so much!! I have a new jacket coming now. read more

Patagonia is a favorite for many due to the excellence in crafting their garments; although, I attribute much of it based on their overall mission which literally states is:"Patagonia's core values are quality, integrity, environmentalism and justice, which guide the company's mission and vision." Founded in 1973 by Yvon Chouinard, an American mountain climber, he has built his Patagonia empire (headquarters in Ventura, CA), on saving our planet, and his clothes reflect this mission. Wearing Patagonia is almost like a badge of honor. I've certainly tried my share of many knock off's through the years, but eventually my loyalty towards Patagonia wins my purchase once again. The quality, warmth, & overall sustainability are 2nd to none. January is a great month to hit the sales and swoop up the 40% savings on otherwise full priced jackets & sweaters.... I sure did and will attach a pic below! read more

Patagonia Pasadena - Welcome home new jacket! - Sports Wear Near Me - Pasadena, California

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As an ultralight backpacker, for me, products sold at Patagonia stores rarely fall into the category of a fashion statement. Quite frankly there are only two categories harbored within the store's walls... 1. The extremely well-designed and functional things that I also define as true ultralight equipment and then there is everything else. During my recent visit I tried on, compared and weighed the Micro and Nano Puff jackets for my 2024 Pacific Crest Trail bid. The staff was awesome and helped me acquire the data in which I sought. I seriously can't recommend this branch enough to Yelp review readers. A+ read more

Patagonia Pasadena - Sports Wear Near Me - Pasadena, California

I had the most amazing experience with Patagonia. Heather took care of us and she was incredible. She made me feel special like a VIP and Heather's friendliness and helpfulness was icing on thr cake. . I love Patagonia and because of their beautiful staff like Heather-I am a lifetime customer. read more

A+ for the company overall. Sure, their price points are crazy, but they basically guarantee everything for you! You never have to worry about your jacket ripping and having to buy a new one. In addition, they're also very thoughtful about giving back to their employees -- making sure they get well deserved days off. This specific location is in the heart of Old Town Pasadena. You will have to pay for parking if you decide to shop here, but I guess that's all part of the charm of shopping in Old Town. I would suggest you also call the business to make sure they're open, because twice I've gone to the store and the store was closed due to a holiday. I have the nanopuff jacket, and I swear by it. It's my favorite everyday jacket that I wear all the time! It's timeless and keeps you warm as well! read more

Love this place when they have deals. I got a nice fleece pull over for 80 bucks which was a steal considering everything is out of my price range. Place is well organized and just how I like it! Hate going through a pile of nonsense. Customer service is oooookay. The workers aren't friendly but they aren't rude. If you approach them they handled business but they never at a point approach for assistance! read more

Patagonia Pasadena - Sports Wear Near Me - Pasadena, California

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One of the top premium outdoor clothing and gear stores offers a wonderful brick-and-mortar experience to try and sample gear. This is a great place to visit if you're a fan. One thing to keep an eye out for is their sales. There are some really good bargains if luck is on your side with sizing and availability. read more

First off, the customer service is incredible. I was helped by Miguel, very helpful and kind. Amazing jackets, I purchased a nano puff and loved it so much, that I went back and bought jackets for my entire family. The nano is a forever jacket in my opinion, it's lightweight it keeps you warm in any weather below 60 degrees and the quality is top tier. I will never purchase any jacket for all weather anywhere else. read more

You want Patagonia gear, then go here. This store, which sits in the middle of Old Town Pasadena, has everything - from hats and sweaters to shirts and jackets, and everything in between that you can wear. What you won't find that's Patagonia at other retail chains, you'll probably find it here. Store is tidy, organized, and there are two entrances with registers at each spot (my observation is that register next to the alley door is less crowded, so go to that one). As you probably know, Patagonia gear is not cheap. At all. But you're paying for quality. The Patagonia sweater I bought three years ago still looks and feels good. It's a good investment in my opinion. Went in on a Sunday afternoon and the store was crowded. Was looking for a particular puffer jacket that I couldn't find at another chain store, but guess what - I found it here! Spent about 15 minutes browsing and I was asked a couple of times by an associate if I needed help. Not bad for a crowded day. If I had a complaint, and it's a bit minor, it's that there aren't nearly enough mirrors to check yourself out. Other than that, it's a solid shopping experience even on a busy day. read more

Kathleen with a K... All I can say is wow, tremendous help and amazing associate to work with in the Pasadena store. She went above and beyond to help me find my jacket and called a few locations. I look forward to doing more business with this store, and just know that Kathleen has my back Glenda with the steaming prowess of a young god read more

Patagonia Pasadena - Yaaaasss - Sports Wear Near Me - Pasadena, California

Over priced and limited selection, the employees were very rude to me, they asked me what my pronouns are, obviously, I am a man why would you even ask me that? read more

Clean, comfortable, cool sporting/outdoorsy clothes and supplies. I mean, you know what you are getting when you come to a Patagonia store. I loved how helpful the staff was here though. Sometimes I wonder if people just work certain places just because, or they actually believe in their cause and I can say, from the conversations with the employees, they not only were super helpful but everyone seemed so passionate about what Patagonia stood for. They were knowledgeable as heck! A cool thing that I found out they do, they sell little gift bag/sacks in different sizes that are made out of leftover materials! They are great for dirty laundry on trips, or just bags for carrying things. We bought a tote bag and gifted it in one of these up-cycled bags with strings and it was a hit! They're only about $4 to $8! Street parking is available! read more

I have been to the flagship store in Ventura numerous times over the years and it always felt like I was on my own. No one really helped me and I hardly had my questions answered when I was able to track down a store employee. This store on the other hand was great. I was immediately greeted by three employees when I walked in and immediately asked if I was looking for anything in particular and then given a tour of the different options. I was also given advice on fit, etc. Really great experience overall so I will definitely be back if I'm in the market for anymore Patagonia products. read more

The staff at Patagonia, Pasadena, are always so wonderful! In particular, Heather, really went above and beyond in helping us. We came to her with a rather complicated transaction, a return, a Worn Wear trade-in, then repurchase. She was very patient in understanding what we needed and extremely competent in completing a seamless transaction. Her warmth and friendliness made it an added pleasure to work with her. read more

I walked in to browse the selections from the store. The staff were very friendly and assisted me right away. This location if fairly small and their kids section is somewhat smaller than other locations. This store is almost always packed with people, and if you have a return/exchange, some of the staff walking around can help you so you don't have to wait in line. read more

Patagonia Pasadena - Sports Wear Near Me - Pasadena, California

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Excellent customer service. Ordered in two jackets for me, and returned and refunded the one I didn't need. Staff were really kind and knowledgeable. read more

Came for their winter sale or what's left of it and long story short, I scored a blue down jacket for $150 (half off the original price) and some gloves for $25 (also half off the original price). I was shocked to find my size (Large) still in the racks. Can't go wrong with investing in a Patagonia gear, as it is backed by their iron-clad guarantee. Overall, am happy with the fit - warm and perfectly comfortable. As for the store itself, nice location situated in old town Pasadena. The store carries a wide variety of sportswear and gear. read more

This is a great location! Glenda was the best! She was kind, knowledgeable, and helpful for us buying our first Patagonia jacket. They are great quality and I'm super pleased with this entire experience. Kudos to Glenda for helping us navigate through the store. read more

Amazing crew here. My button broke on some shorts and Heather and Ryan were able to help with a quick repair on the house, and it was right around closing time too. They clearly went above and beyond! read more

This review is for the demeanor displayed by the staff on my most recent visit. Color me crazy, but I did notice the security guard literally jump out of his hiding spot when I entered. Literally. As if to say, "Black people are here! Time to get to work!" I heard that loud and clear. Not one employee greeted the new potential customer they could have had that day. Such a shame. I would have bought that jacket I've been wanting but nope. I felt so yuck in there. Maybe it was an off day... Blame it on the rain... Or just call this being Black in Patagonia. read more

I came here to pick up a jacket for my granddaughter and the employees were so helpful and friendly. Parking is hard to find but there is a parking garage across the street that didn't charge me at all. read more

Horrendous service at this store. I waited in line forever to pay for something. The two checkers were chit chatting with customers. One seemed to be doing a repair. When I told one of the salespeople that there were several people in line waiting to pay for their items, she just made all sorts of lame excuses. Get another checker if someone is repairing a customer's jacket. How hard can that be??? I called Matt, the assistant manager, after the experience, and he was incredibly rude, condescending and unprofessional, telling me that if I'm not willing to wait 15-20 minutes to pay for an item, rather than doing their jobs efficiently they don't want my business! I told him that another customer in line before me was frustrated as well. Unbelievably, Matt -- who must be genius -- told me that me and one other customer "did not constitute a majority of the store" and therefore did not give my complaint any credence, as if I should have taken an informal survey in the store for him to do anything! I will be contacting their corporate office about the poor service at this location as well as Matt's rude and condescending response. read more

This is one of my favorite stores to shop at in Old Town. I literally love everything Patagonia makes and everything they stand for. This is a great store on a less busy street than Colorado so make sure you find them and stop by and check them out ASAP and buy something cool. I love your staff and your whole store layout. Thanks for the amazing store and amazing service. read more

Great selection of Patagonia clothing in an inviting store. They have something for everyone at this location. Also the employees are hospitable and helpful. The location of this store is a plus as well, surrounded by great restaurants and inviting for a walk. read more

Very warm and attentive customer service! There was a bit of a wait to get in due to COVID protocols for crowd control. 90 min free parking a few blocks away. read more

I've been to this Patagonia store a handful of times and I have come away very satisfied with the customer service I received. And I didnt buy any items each time I have been there. That is what I like about my experience there. During my latest trip there, I had a $100 Patagonia gift card my best friend gave me for my birthday and I had been eyeing a particular vest. April helped me not only find the M's down sweater vest, she also advised me on care and wash instructions on it during checkout and also tried to help me track down a jacket I had seen at another store. They had yet to stock that particular style but I appreciated April's help in trying to track down exactly what I was looking for. I will continue to purchase and peruse Patagonia products at the Old Town Pasadena location. I just wish they had more sales. Located at Fair Oaks & Union. Street parking nearby is scarce but there are several pay lots in the area. read more

I received a 15% off coupon in the mail, and wanted to see what they had. To my surprise, there was a stack-able special 30% off in the sale section. The selection is good, but seems to be more on the larger sizes. The salesman was so helpful and knew the products well. The store is clean and well organized and even has an elevator for the two-steps to another area. I appreciate these stores and would rather come into the store to see whether the sizing is what I expected. It's always nice to have intelligent staff that are nice and helpful! read more

Patagonia Pasadena - Next purchase... - Sports Wear Near Me - Pasadena, California

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I love how they have strict Covid protocols where they limit how many people are inside. But since I visited during Christmas, they were low in stock of everything and nothing ever goes on sale (minus 1 star). But I love the clothes, it's pricey, but high quality. Checkout their online store if you want variety and sizes. read more

Jess was an incredible help, I had a lot of questions & She was patient with me the entire time; her mood never changed, she kept a smile and a pleasant personality throughout the entire process. I have been preparing for a big trip this month & needed the right equipment. Jess helped me in store, as well as acquiring things that weren't in stock from other stores. Amazing customer service. Big thank you to Jess!!! read more