Rebecca helped me out today although I was early to pick up my firearm. She was very polite and respectful despite my error on timeframe ..... came back at the allotted time and bought everyone Starbucks ..... this will be my new turners as I have only had pleasant dealings read more

Been here many many times. Wait times are long but the staff do their best to churn through the crowd. Staff are mostly chill and helpful. read more

Every time I go in that big old white guy never fails to be rude to us that's so embarrassing to be a person so miserable at a job you seem to hate so much read more

Can't tell much about this place, just been there once and it's a long waiting time, like you need to wait for more than half a day in the line, for even sor a simple question! Not a bad place but the line is the thing you have to consider! read more

Rebecca in the "firearms department" has a bad attitude. Called asking a few questions, seemed irritated as if I was begging for her help. There was no need for the constant sarcasm. Her product and inventory knowledge is a no go. Been here before and everyone else is nice and well knowledgeable. It takes one bad apple to "f up your day". read more

I called to ask a simple question about whether they had something in stock. I was on hold for around 30 minutes when I called back on another phone to ask how much longer it would be, the boy on the line hung up on me after saying "idk like 10 minutes or something" in a rude tone. Someone eventually picked up and she put me on hold as well. Don't waste your time. read more

Turner's Outdoorsman - Long Hold - Guns & Ammo Near Me - Pasadena, California

I'm fairly new to archery, and this is the closest store. The archery staff there seem to be quite knowledgeable, but the level of customer service varies wildly. The young guy (Dean?) really doesn't like answering basic questions, but that's part of customer service. He'll just refer you to their pricing board and pretend you're not there. I was a little surprised because I heard good things about this store, but I'd rather drive to Hi Tech down in Fullerton rather than wait an hour and get snarky remarks. read more

Fairly easy process to purchase a firearm. Will be back to purchase more. Carrying is a must in this city/county.

This shop is still my go to shop for sporting goods. They have very friendly and knowledgeable service. They have great specials every week. Overall the value, plus great service equals 2 thumbs up . Thanks Again read more

Turner's Outdoorsman - Lcp Max - Guns & Ammo Near Me - Pasadena, California

Came to shop around at 11:08 am , picked up 2 reels of of fishing lines waited and waited till cashier asked me if I need help. Told her would like to grab 2 reels . A guy next to her yelled without even looking at me that the guy for that department will be in after 2, so I should come by later. WTF? Really WTF ? Well , I'll spend my $400 at Bass Pro! read more

I would probably never buy a gun here again, id rather spend a few extra dollars and go to a traditional gun store. I had recently purchased a firearm from here, and they had to ship it in from another location. they told me it would arrive in 2-3 days. They kept pushing that deadline back and 2 weeks ended up passing by. I ended up calling and asking for a refund so i can go purchase it elsewhere and suddenly they had realized that they had one in stock that just came in. If i hadnt pushed them to refund me god knows how long i would have had to wait for my gun. These people are extremely dishonest and most of their workers are rude. When I buy a gun i want to feel like im getting taken care of, you do not get that kind of service here. read more

I called the Pasadena location and asked to speak with someone in the archery department and was put on hold for an hour. No one ever helped me. So I called the West Covina store and was put on hold for 30 minutes and I gave up. I went to the Pasadena store and a customer was yelling at the manager cause he left his id there after having had purchased a gun. He was angry cause no one had the forthought to call him to let him know he left his identification there. Your employees are not very professional. read more

Some of the salespeople are cool. The majority of staff and service are terrible. Go support a business who is happy to help, and wants your business. It's so close to me so I tried a few times bought 6 guns from there. Most of the time it's a negative experience, the biggest thing is zero communication with the staff, one person told me one thing another told me another. I call and they put you on hold leave you there ( happened three times ) I went to Burbank guns and ammo and it was night and day! The staff was cool, help you right away genuinely have great customer skills. I am willing to pay more for that, but prices are similar everywhere so I personally go where I'm wanted. If you spend thousands of dollars I prefer the latter. read more

Store is great , but employees always seem like they are not happy to serve customers

03/26/2024 Came by today to pickup my new Ruger LC carbine 45ACP. I was helped by Mr. Jamison Elliott whom has helped me quite a few times in the past few years. After getting purchase squared away he helped my brother with some compact 9mm's. Jamison was very patient and knowledgeable my brother checked 4 different guns. Went out to FT3 Tactical on Friday to shoot my new carbine for the first time. First 10 shots were low, adjusted my aim, the next 10 shot a little higher. Once i found my point of aim put the next 80 rounds all into the black almost shot the whole 10 ring out. read more

Turner's Outdoorsman - 03/29/2024 First 20 shots were low, once I found my point of aim the next 80 shots were all in the 10 ring. - Guns & Ammo Near Me - Pasadena, California

Keeping the review brief and simple - I really like the staff here! They are very helpful, thorough and made my acquisition of a classic Winchester seamless and pain free! William assisted me with all the paperwork's, checked, double checked and triple checked that everything is in order especially for the feds - several days later, I got the green light to pick-up my purchase. Please be advised to make sure you have your FSC if you are planning to buy a gun, all other docs are pretty basic especially if you have been a law abiding citizen. If you have a preferred gun bag/case with a lock, bring it on the day of pick-up, you'll need it. Thank you Turner's until next time! read more

It s my first time at this store. I absolutely love the service they provide here. Very informative and easy to work with. Rebeka helped us and she was very nice. I will definitely come back here. read more

I went to look at an O/U shotgun. They asked for my drivers license to hold while I looked at the gun. They told me the gun was on consignment and I could make an offer. I made an offer on the back of my business card and gave it to the store employee. After shopping a few other non gun related items, the store employee said the consignment gun owner did not answer his phone and he would get back with me. I left and two days later, I'm at Burbank Airport flying to my daughters for Christmas and don't have my drivers license. Nine days later and back in town, I call Turners to find they were in the possession of my license and my business card. They had both. Questions: Why did they take the license to begin with? Why didn't they call me when they failed to return my license and business card that day? Why did they wait 9 days to never contact me at all? Why is this incompetent and negligent business allowed to fumble personal information and how are they fumbling State and Federal forms and your personal information? Just sayin! I will never deal with them again... read more

Went in and they have a new sign in process to purchase. I signed in. I waited. My name was called and someone jumped in front and said he was passed over. Ok I don't mind waiting. They completely passed me over and when I brought it up they wanted me to sign in again and end up at the back of the line after already waiting 30 minutes. I walked out read more

I've been coming to Turners for several years now and it has been pretty good. They are reliable in store and online. SERVICE (Needs improvement) Everyone that has helped me here has been decent. Service at the gun counter needs to be updated. You pull a ticket and wait for your number to be called like you're at the deli. The only problem is that paperwork for firearms takes a whole lot longer than chopping meat and making sandwiches. Another issue is that they occasionally skip over numbers when they roll the called out numbers. It would make so much more sense to have virtual lines like restaurants do. Yelp even offers it! PARKING Street (free but time limited) Medium sized parking lot (free but spots are small and occasionally difficult to find open spots) read more

I was a little wary concerning my drop-in for a background check just based on past experiences with the people at the gun counter. They just seem very blunt and monotonous which makes the whole gun-buying experience a little daunting. This is also my third firearm purchase. In contrast, my experience with Chris was great. He was able to answer all my questions and concerns without seeming like a bother. Super friendly and approachable. Hopefully I'm able to see him during my pickup. read more

A struggle to get parking and a 3 hour wait to be helped, prices were okay but I'd go to a different location

Very bad customer service. I called three times and waited on hold for more than 20 minutes each time. When someone finally answered, they hung up right away. Extremely frustrating experience. read more

On November 28th of this year, I visited the Pasadena location to start and complete a Private Party Transfer. Turner's was not my first choice, but nothing could have prepared me for what followed. The experience resembled something out of Dante's Inferno, specifically the city of Dis, the capital of hell. A two-hour wait just for a simple PPT is beyond unreasonable. I also understand the multitude of paperwork that is required by the state, but a 2 hour plus wait, ludicrous. It was chaotic, disorganized, understaffed and absolutely unacceptable. I am not the type to complain. Frankly, I would rather take a hit to the groin than voluntarily put myself through a visit to this store again. And after this experience, I can say with the utmost certainty: I will never step foot inside Turner's Outdoorsman again. For a chain, your prices are astronomical, the workflow is inefficient at best, and the customer service, particularly from your manager, Kevin, is astonishingly poor. The level of indifference he displayed is something I have never experienced from someone in a customer-facing leadership position. If Kevin believes he is projecting professionalism, he is sorely mistaken. His demeanor is stoic to the point of being robotic, more T-1000 than human. A simple "Hi, how are you?" when a customer is standing directly in front of you is not a luxury; it is basic customer engagement. Instead, what I encountered was arrogance, condescension, and a complete lack of personality or approachability. Individuals who work in high-demand, high-interaction environments, especially involving firearms and compliance processes, should be capable of displaying at least minimal interpersonal skills. Kevin's presentation made an already miserable experience significantly worse. I do not write this letter lightly. But after what I was subjected to and witnessed, I believe someone in that organization needs to have a serious conversation about the culture and customer service standards being tolerated at this location. read more

Great store, the products are very complete, and the staff are very enthusiastic. I wanted to pay a deposit to buy, but some of the information did not match. The staff was very responsible and avoided my loss. I am very sorry that I did not make a successful purchase for my reasons. I hope I will have time to patronize here in the future. Great place. For the Smithwell 686plus revolver and the Sig Sauer P320m18 Coyote, the prices here are very reasonable and it is worth coming to the place. read more

I stopped by for a Glock 19 OD Green and was helped by Raymond. He went above and beyond for helping me out and making sure that I left the store happy. They have a great selection of Glocks definitely pick one up before the ban. Thanks again Raymond! read more

The gun department at this store has the poorest customer service I have experienced. They are slow, non communicative, not attentive to customers, they all look like they would rather be somewhere else. It is getting to the point where I hate shopping there. If not for Turners outstanding prices, I wouldn't read more

I came in to tune up my bow that I hadn't shot in years and Jose helped me through the whole process. Super helpful all throughout and even taught me things along the way I'll definitely be stopping by in the future! read more

I HIGHLY advise if you do decide to check out Turner's...show up early as you can because the lines can be atrocious even with the 'take a number' system that they have. The firearm selection is pretty expansive, but they don't seem to offer bulk ammo deals and have sold out of some popular ammo brands/calibers during the handful of times I've visited. Unless you're looking for a very specific firearm, I would advise you to consider checking out some of the shops in Burbank for better customer service and less wait times. read more

Would not recommend this particular location. I have made several purchases in the past at this location and generally had been okay but today, I met the store manager and he was a bit passive aggressive. He made sure I jumped through every hoop he had available to making my purchase even alot more difficult then it had been I the past. I will no longer be spending any more money at this location and I would advise you to do the same. read more

Made several firearm purchases here and every time, the sales reps (Jameson, Lawrence, Savak, and William) are all patient, informative, and helpful. I feel like a kid in a candy store, except the candy is actually a weapon capable of producing death or serious bodily injury. Are the wait times long? Yes, if you go during peak hours but that's because the sales reps give you their undivided time and attention and won't rush you. Is there a good selection to choose from? Also, yes. I purchased the Springfield SAINT Victor and Mossberg JM 940 and have heard that they're hard to come by. The only downside is the parking lot. It can get congested sometimes but luckily there's street parking available. read more

This is my favorite Turner's location. Excellent customer service. Everyone who works here is very friendly and helpful. Everyone I spoke with was patient and kind. Jamison helped me with my transaction and he was wonderful to work with. They offer a lot of gear and services for all of your outdoor needs: archery, guns, ammo, fishing, camping, etc... This place gets busy so you may have to take a number or wait in line. They have a large parking lot that they share with other businesses and it fills up. I got lucky that I found a spot right away but I saw many cars circling around several times. read more

See all

Jack is a true five-star associate. He's very knowledgeable, professional, and genuinely helpful. He took the time to explain everything clearly and made the whole experience easy. Thank you, Jack! read more

Place is kind of small. This place gets pretty busy even with a good amount of staff. They have a small selection for fish stuff and have a bigger selection for guns. The fish stuff was reasonable in price. I picked up some fish lures and gel. The staff were worked there were efficient. Parking can get packed since it's a small lot with other businesses around. read more

The service here is trash. Turners should really look into the gun section at this store. They're all rude except for only 2 guys. If they can't be grown adults and control their attitudes then they shouldn't work there. And it's always a few hours of waiting around cuz every hour it seems like a new shift is going to lunch. First and last time doing business here read more

stopped by here the night before a fishing trip with a friend to pick up some stuff. I normally like ordering from tackle warehouse or going to a local place, but it was last second. The selection is overall really good. Prices are a little more than i expected, but not outrageous. The staff - while friendly and nice are not experts in everything and deffinitaltey not the fishing stuff. Just picked up a few things that i needed will order the rest online as usual. read more

Bought defective fishing item, wouldn't allow return or exchange. Never buying anything from this store terrible customer service

I have my CADL & passport with me to process firearm transfer; my driver's license name has shown middle initial and passport has full middle name; the staff turn me down and asked me to find the exactly same name on two picture ID issued by government. I think the reason to show ID is to identify /verify the person, not stick on paperwork and middle initial or full middle name; I felt very sorry about these people. Store were very popular, it's a nice store. read more

Great place Shout out to Sevak for helping me out with the sale It's very long wait times every single time but over all it's a great store read more

They do everything well. That's all I can say. From service to information. Yes there is a wait time but it's worth it