This Orvis location is on the corner, two doors down from CAVA. Sadly this store location is closing and will be here through Christmas Eve (until 4 pm). Currently they are having a up to 60% off items on sale now and they are also selling their store furnishing too. I have visited this location numerous of times over the years and have always appreciated that Orvis is dog friendly and have good quality items. On my recent visit (this past Saturday), my husband and I, along with our little girl dog, were greeted by several employees and asked if our little girl would like a dog treat (unfortunately because of her sensitive stomach, we had to declined but I appreciate the gesture). We ended up purchasing a few items for our dog at 50% off, which was nice. But didn't see any clothing that I was interested in, or my husband. It is too bad that this location is closing. There really aren't that many Orvis retail stores but plenty of authorized sellers of this company. If you want to stop and shop one more time, please make sure you do before this location closes up for good. read more

Orvis as a company is an amazing organization. Privately owned by the same family since the 1960s, ensures 5% of pretax profits go to relevant charitable organization's and quality products. The Pasadena Orvis store embodies all of that plus more. My family has taken the free classes and purchased our fly rods and gear from this location. You can't get the same advice suggestions or service ordering online. If you are into fly fishing, quality clothing and outdoor items make a stop here. read more

The nicest people work here! My dog didn't love his gorgeous orthopedic bed (against his better judgment). He prefers the sofa! I lugged his XL bed into the store, sans receipt. I really love their products and didn't think that I would ever return it. Susan, the manager, Raymond, Zach and Ted were very helpful and served with a warm smile. I was able to obtain a full refund and will definitely think of them when/if Winston ever changes his mind and needs a bed. read more

Took a couple of free Saturday fly fishing workshops held at the store. The value of these offered by Jacob and Travis could have easily justified a triple digit workshop price, and their great attitude helped get our small groups of around ten enthused about a new sport. In their first 101 class, after an hour of casting practice in the parking lot, I could hit a frisbee size target at thirty feet; all with no prior experience with a fly rod. Lots of good safety and ecology tips for good fishing karma were woven into the presentations. Being a retired teacher, I appreciated the "tell me, show me, make me do it methodology". There was no pressure to purchase anything, but workshop coupons made it hard to resist picking up a souvenir. The store is well stocked and organized and only one of two company stores in California. Corporate should definitely use this store as the "best practices" model for the fleet and open some more company stores, especially in the OC/San Diego area. The other Orvis dealers like BassPro don't have the stock or expertise of a company store. Jacob put together a staff, all of whom were friendly and helpful, for those looking for tackle or something in their extensive clothes collections. The J and T show made my two hour drive up from the O.C. worth the trip, and talked about local fishing in the basin and also the Sierra. As a plus, they are very dog friendly and stock a number of dog products. I'm looking forward to my first fly fishing trip in Mammoth with my adult son--catch and release of course! read more

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Great and friendly service! Amazing store with great variety. Found all Barbour things I needed. read more

This past Saturday 6/28/25 after attending a class on setting up fly fishing rigs led by Jacob, I received guidance on my purchase of wader boots and waders. Tad's suggestion that I buy the "short" versus "regular" wader size was something I would not have considered. I have found the entire store staff (Tad, Jacob, Ray and Travis) to be very helpful and knowledgeable. Thank you! read more

Tad went far beyond the "call of duty" to help me as a customer. I highly recommend him/the Pasadena store. The corporate website indicated that a rod/reel combo kit was out of stock. Pasadena was also out of stock. Tad tried to get another store to send him their combo kit, but they refused. Evidently, this combo kit was in high customer demand. Tad then decided to create the combo kit by ordering the rod from another store, shipping the rod to Pasadena, putting together a reel w/ backing, fly line, leader, and changed the side for retrieve. He did not have the rod/reel case that came with the kit and so offered me an upgraded case. Finally, he shipped everything to me overnight so that I would have it for my scheduled trip. read more

Excellent quality consistently, good gifts for your outdoorsman, Orvis catalogue for dogs also highly recommended

Yesterday my son asked me what my favorite clothing stores currently are. To his surprise, Orvis is one of the stores at the top of the list. I've gotten some great, soft casual short- and long-sleeved shirts here that I wear over and over again. Bear in mind that I don't fish! I have just found that they have some very high-quality, long-lasting casual clothing. It's one of my go-to stops in Pasadena! read more

Take care of your customers - past or present! I've tried REPEATEDLY, to get off their mailing list! I bought in 2019 through a job and then left that job AND HAVE BEEN UNSUCCESSFUL IN GETTING OFF THEIR MAILING LIST EVER SINCE! I just asked them a few days ago again - after receiving a "thank you for your order" when I had not ordered - to remove me from the account it was attached to. I was assured they would! And just a few days later: "Thank you for your order!" AGAIN! Please disconnect my email to this account LIKE YOU HAVE PROMISED TO DO MORE THAN TWICE! Maybe they don't care about my inconvenience because I didn't give them any business - but you never know who you're messing with. I NEVER WILL NOW shop Orvis! I will continue to avoid your merchandise; like I have done since you started ignoring my requests for my email to be removed from this Account OVER 4 YEARS AGO! ... $ have the POWER NOT to go to you. I know, harder to feel, but I also have influence into choosing alternatives; which are out there and who exceed your products on many levels; AND which I have been BUYING INSTEAD OF YOUR PRODUCTS. It's that simple. As a professional costume buyer for over 25 YEARS, my advice is Don't ignore your customers! Annoyed ones won't come back! And some of us spend A LOT - elsewhere! read more

The staff is kind and thoughtful. Orvis is expensive and worth it. Their knowledge and unhurried help is unparalleled. Raymond was great, and everyone else chimes in with excellent feedback too. read more

Shopped here for many years and it has the best service ever. Comfy clothes with a style. Parking is super convenient in the Macy's parking lot. Highly recommend. read more

Great store with lots of clothing plus fishing accessories! The help is great! My husband and I went to the orvis store in Pasadena. Great amount of fly fishing stuffs! The people were so helpful and nice! read more

Great customer service from Lucas! He was very knowledgeable with the fly fishing products and provided so much good information as well as recommendations to take the free online course for beginners. Quality in their products are great! I will be returning for additional items before our trip!! Oh, and it's a beautiful store located in a great location. Thank you! From UCLABruins4Life read more

I purchased my very expensive Orvis Dog Bed between 8 & 10 years ago. I went online to see if I could purchase a new cover since my little Golden has been trying to dig a hole to China and it finally couldn't take the abuse anymore. Only the cover was damaged thanks to the quality. I was unable to find my model or cover for purchase so I called customer service. They were able to locate my original order (amazing) and proceeding to set up a replacement order for me. When I asked for the cost, they replied, there is none. We take care of our customers. I was shocked. So impressed with this level of customer service and support. It is a rare and noble thing when a company does something this generous and extraordinary. I received it today! read more

I ordered a dog collar online, personalized and reflective. It arrived with sloppy embroidery, with a reflective stripe too narrow to be easily visible under the dogs fluffy hair, and larger than the online specs. I was authorized for a return because of my dissatisfaction but the return did not include the $8 shipping or the $7.50 coupon I used. It is SO OVERPRICED for what it is I am in disbelief. I thought Orvis was quality. It is not! I thought $40 plus all the add-ons, would get me durability and craftsmanship. Cheap Chinese is what I got. Will never buy another thing from them! read more

When you talk about customer service...this place is one of the best. When it comes to something specific like fly fishing you want people who take their time and are going to make sure you dont buy something you dont need. They went above and beyond to find me the right rod and reel combo that wasnt in stock, but they made sure to find it and get it shipped to me. Orvis is a keeper. read more

Orvis online is dated and not competitive. The clothes sizing for men are extremely inconsistent. For example if you buy a shirt online and you like the way it fits, and then but another shirt not exactly the same it may be to small or too big? I understand that clothes are all different, but Orivs makes you pay to ship it back to them? WTF? Why should your inconsistent sizing cost me money? On top of that. when they get the item back it can take up to two weeks for Orivs to credit your account? What a joke! Yes you can can take the clothes back at no cost to one of their stores if there is one close to you. What a hassle. Unfortunately for Orvis I will not be shopping or recommending Orivis. read more

Great store and great service. My husband and I came in and immediately were asked if we needed help, we didn't so we were left alone. When we did ask for help, Tad was very helpful. I needed waders so he was super knowledgeable and helpful with sizing and getting me set up. Wasn't pushy in any way, was fun to work with and didn't hesitate to look for what I needed. We evenutally left fly fishing Disneyland with what we needed. Waders, wading boots and a wading jacket. An expensive trip, but it pays to buy great quality product. read more

Been a customer of their dog stuff for a while. Ordered a $300 dog bed a few weeks ago, to be embroidered with my dog's name. You are supposed to put the letters in all caps on the order, which I did. The embroidery came with first letter capital, second letter lower case, third letter capital, fourth letter lower case. WTF? I spent a half hour on the phone with them, making it clear that they had to come pick up the bed because I wasn't about to spend an hour going to the post office in LA. We agreed they would send me a replacement cover, and I would move the stuffing to the replacement cover and then they'd have FedEx pick up the wrong cover. A week later, I get the replacement cover. Yes, you guessed it ... the same exact error repeated. This time, the customer service girl made specific notes on the order to do it the screwed up way!!! After I spent a half hour on the phone with her, she actually wrote on the order notes, "Capital __, lower case __, capital __, lower case __". Now on the phone AGAIN. Are you kidding me? read more

Super friendly staff and excellent customer service! Tad helped us out when we stopped by for flies. He took his time giving us advice on local spots and general tips for fly fishing even though it was close to closing time. As a female in a male-dominated pastime, one other thing that really stood out to me was that he also included me in the conversation instead of just speaking with my husband, which unfortunately tends to happen more often than not. Will definitely be coming back for all our fly fishing needs! Thank you again, Tad! read more

Let me start the review by admitting that if this review was for the Pasadena store specifically, I would have given it at least two stars! However, I'm reviewing my whole experience with the "brand" which wasn't that good! A little over two years ago, I went with my brother to the NY store and purchased few jackets and sweaters. I bought the Orvis Dorset Quilted jacket which I totally loved and another wool jacket with elbow patches. Fast forward to few months later, my family and I relocated to the west coast. I kept both jackets as they were light enough for SoCal's winter evenings. The elbow patches on the wool jacket were ripped in no time despite getting rarely worn. Not a big deal, since it was an easy fix by my tailor. The Dorset jacket in the other hand was my favorite weekend winter jacket. It was the perfect fit and lightweight enough. Unfortunately one of the clasps/snap buttons came off and that was the beginning of the nightmare! I contacted the online support who couldn't locate the item in their catalog as the model was discontinued. However, through every email exchange it seemed that their priority was the receipt or proof of purchase rather than supporting their products and customers! Obviously I didn't keep a receipt for two years especially moving across country! Again, all I wanted was a replacement snap button to give my tailor so he can fix it! After a couple of days of back and forth emails, they finally recommended that I should take it to my local LA branch in Pasadena to exchange it. I did; mind you that's an hour and a half drive, but I did and went through the entire proof of purchase again! What I thought would be a five minutes process lasted close to an hour so that they can find the Dorset in their inventory or find me in their database! It was a nightmare, but a good "meditation" time for me I guess! Finally since the jacket was discontinued, I ended up exchanging it for their new Barbour Thurland Quilted jacket as it is similar look. They charged me an extra hundred and thirty something dollars difference which I gladly paid to leave and never return! One more time, all I wanted was a replacement button, but why give me a button if they can rip me off! I waited a couple of weeks for the new jacket to arrive in the mail. The Thurland jacket is nice, but heavier for my needs and way too long. I'm 5'9", but I have a broad upper body so unfortunately I must wear a "Large" which is definitely designed for 6'2" or taller. It's in my closet for now, but I don't think I'll have any use for it here in sunny SoCal. Maybe if I travel elsewhere during the winter I'll get to wear it! Again I don't love it, it's not the Dorset! The entire experience was just a disappointment. All I needed was a clasp/snap button to repair a jacket that I loved, but I ended up paying a hefty difference for a jacket that I don't like or need and lots of wasted time! Save your money, time and future frustration and shop elsewhere; this isn't worth it. read more

Orvis - The original Orvis Dorset Quilted jacket. - Men's Clothing Near Me - Pasadena, California

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First experience with Orvis. I'm not from the area and was looking to try on Barbour jackets, and they said they had a very good selection to try on with different sizes. The service was great and I was able to find the perfect fit. He spent time as I tried on a few sweaters to make sure good for the colder weather and I never felt rushed. They also have a wonderful store guarantee policy so I'm sold. I will definitely make the drive to this store in the future. And for Barbour fans, they service them through the store so you only pay the Barbour fees for re-waxing, alterations, etc., and not the cost to send it and return it. read more

Had some help with Tad over the phone for some fly fishing gear. He has great knowledge and was a great help with helping with my with my order and getting it shipped. Will be visiting the store next time I'm in the area. read more

Susan is the best! Always kind and helpful. I am a big fan of any store that I can buy a fly rod and a shirt.. Bear down!

Very nice store to pick up quality Men's wear. They have a great selection of shirts, sweaters, hats and bags for reasonable prices.

Solid stuff. Fly fishing haven. Elegant town and country clothing. Reasonable prices considering quality. This is the frugal persons Holland & Holland - without the game hunting section. Why anyone would spend sooooo much money trying to catch flies, though, is a bit bizarre. read more

Only 5 stars?!?! Why not 7, 10, 25??? After my visit to the Orvis Pasadena store, I'm an Orvis customer for life. I was down in So. Cal. for a trip with some friends. I fished a small stream up near Running Springs, and unfortunately, I ended up breaking the tip off my fly rod! :( I was up the creek, cuz we were planning on hitting some primo waters on the road trip back to WA state. My rod was an Orvis rod, and Orvis has the best customer service---they'll replace just about anything if its damaged. You just mail it in and they'll send you a new rod. Timing was of the essence here. I wanted to see if they could help me out and hook me up there at the store. Jacob (the employee who was helping me and my party) made "the call" to see what we could do. After a few minutes, Jacob came back--we were back in business! I got them my hobbled rod, and they gave me a shiny and blue new rod!! We were ready to fly fish! Jacob passed on some of his wisdom for how to fish Hot Creek, and the flies we needed; I then bought some flies, and we were on our way. ORVIS IS THE BEST. read more

Orvis fly fishing products have improved a lot in the decade IMHO and this shop has a gaggle of fly fishers that are rabid for fly fishing and their enthusiasm can be contagious. If you are in the area and this is your local shop, give them a try. Now the shop itself is more like a place where you can browse the catalog in person but it is the staff that makes it a good place to be especially tailoring the fly selection for the local waters (most 3+ hours away). Check out the sales and the free classes!! read more

Great customer service. Great staff who are very friendly and knowledgeable. Huge inventory. Definitely returning to this store.

Staff was really attentive and helped me a lot in my hunt for a jacket.

I went to Orvis because I was told that they re-proof Barbour jackets for $35. When I went to the store they told me that the new price was $50. I left the store and called Orvis customer service who told me that the re-proofing fee should still be $35. They did note that it was at the discretion of the store manager and that it is considered a "specialty" service. They actually advised me to send the jacket directly to Barbour and not even use Orvis's service. Overall, I wish Orvis was more upfront with the pricing and the advertisement of this "specialty" service. On a positive note, the employees at the store are really nice. Sarah was very polite and caring. read more

They know their equipment and gear in the fly fishing department. A+ service at every visit.

What fun! Long time west coast saltwater fisherman recently introduced to fly fishing by a co-worker, who recommended Orvis to learn about the sport, equipment, and techniques. The entire staff at Orvis in Pasadena was awesome!!! Tons of experience they are willing to share without any sales pressure... Old school professionals with modern tools - imagine that! As a complete fly fishing newbie, I learned about what equipment would be most durable and versatile for the types of fishing I plan on doing in the next few years, and even had a chance to try out casting the equipment I plan on buying. Ryan S. was patient, knowledgeable and enthusiastic (thank you); he recommended the free local Orvis fly fishing classes and online videos (awesome) + if you take one of the free courses you get a significant discount on the purchase of a fly rod, reel, line setup. Can't be beat. Oh yeah, my beautiful wife and dog loved the store in Pasadena too. read more

Orvis - Emma Loves Orvis... Woof! - Men's Clothing Near Me - Pasadena, California

I came specifically to check out the dog beds. What a great find. This store is very cool, but most of all, the customer service is outstanding. I wasn't sure what size bed to purchase. I brought my pup, Jynx along with me, and they allowed him to roll around in the bed to try it out. I want to thank Susan & Jerry for the their help, and offering treats to Jynx. You've got a new best friend. I'll be back, with Jynx, to check out the women's clothing section this time read more

This is not just the best Orvis store, it is one of the best stores I have shopped in, period. Expert manager Susan Mandl and her co-workers Sarah, Jacob and others have transformed it into a true neighborhood shop, which knows its customers and bends over backwards to provide them with highest level of service and satisfaction. Whether you need casual clothes, fly fishing equipment and advice, outerwear, gifts or a dog bed, stop by this store. You will find a warm and welcoming environment, people truly eager to help you find what you want, a low pressure environment and high quality goods. read more

Their shipping policy is THE WORST. I purchased several items (3 different shipments) and was charged an exorbitant amount. Then, I had to return ALL items because the fit was terrible. (The small t-shirt I ordered was ridiculously large and another one was way too small.) I understood there would be the $6.95 return fee, but they did not refund me the original shipping. So, they charged me two times for shipping--a total of $51.10. I think this company needs to rethink their policy. When they send clothing that is inadequate, the purchaser should not be penalized in such a severe manner. And twice. read more

Just started fly fishing and by started I mean I still haven't caught a fish. Regardless I went to Orvis to pick up some additional equipment not knowing what to expect. They have a great selection of rods, flys etc. The staff is VERY helpful and knowledgeable. You really can't find a good fishing store in Los Angeles and I've searched. This is the spot for fly fishers. read more

Orvis Pasadena is our home away from home for us and our Golden Retriever, Gracie. The manager Susan is the BEST! We love her and the entire staff. Gracie is treated SO well and loves their delicious dog treats. And we love the clothes! We have a photo of Gracie waiting at the front door after the store was closed. She did NOT understand why she couldn't go in, visit her friends, and get her treat! She literally pulls us up Lake Avenue in anticipation of the love we receive at Orvis Pasadena. read more

What else can I say except bravo. Let me start with the fact that I don't look like your average fly fisherman I'm a 6'5" long haired heavily tattooed man Now most places take one look at me and make a quick judgement Not at orvis. I was treated with nothing but kindness and respect by everyone in the store. The two ladies at the front register made my day. They were so sweet. Your customer service is impeccable and the store had a very warm welcoming atmosphere thank you so much for making my day. And of course let's not forget the equipment everything in there is top notch as you would expect Thank you again read more