2nd 5-star Review:…read more I'm in love with GUNS DIRECT. I LOVE THIS PLACE AND THE CUSTOMER SERVICE I ALWAYS GET HERE. Since my first purchase, I've returned for a rifle with a fixed mag, which I learned before picking up I could have converted to "featureless", so I could use replaceable mags. I asked Ramiro about this, and that's how I learned Ramiro is an armorer, and he walked me through the conversion. He sold me what I later found was the best featureless grip handle on the market, and then he completed the conversion for free with my purchase of the grip handle, and my 2 new replaceable mags. I've really appreciated Ramiro's advice, insights, and the personal experience Ramiro has shared with me , which has all turned out to be valid and true. I have the bruises to prove it. I wanted a KSG. That's how I found GD. Thats how I met Ramiro. He didn't lie to me. He warned me about the recoil on a pump action shotgun like the KSG. I said I'd get used to it. He asked if I was sure. I said "I have to." So not only did he sell me a KSG, he stopped me from getting the scratched unit I was looking at, and got me a blemish-free KSG. As a newbie with no mentor to walk me into this world, I was willing to just buy whatever a knowledgeable salesman would sell me, simply accepting that a scratch was just how firearms sales can sometimes be--but Ramiro didn't let that happen. Ramiro really has been a great guide. He helped me pick my first 9mm--S&W M&P 2.0-and it's such a great firearm. It's solid. Reliable. Accurate. Comfortable. Looks cool. Comes with switchable grips. I bought Trijicon night sights on Amazon, and took over a month to make my way to GD for the install, only to find I had bought sights for the wrong S&W 9mm. Since it had been over 30 days, I couldn't return them, but Ramiro not only found me an alternative option (Ameriglo optic compatible GRM tritium) night sights--but also included the install with the purchase. I love my new Ameriglo night sights on my M&P 2.0 9mm! What a difference. And great bang for your buck. And they are optic-ready sights, so I can add the red dot later on. I appreciated being guided so knowledgeably. I follow Ramiro's lead confidently. And while I was there doing this, Ramiro asks me if I had with me the adapters that came with the streamlight I had on my 9mm, because he was offering to fix the streamlight I improperly installed on my 9mm (which was sticking out too far). I did not have them, so he offered to fix it for me if I just brought the adapters. I really appreciated Ramiro's offer, but more importantly I appreciated him pointing out to me my improper installation. I soon realized I could fix it myself. I've since fixed it, and I have yet again Ramiro to thank. To be clear, every single rep at GD has been helpful and totally professional. I've really appreciated the service I've received. Alonso, Danny, Jerry, Sherri, Alex all super helpful professionals. Alonso and Danny both remembered my name, which is shocking because this place is popular. I love love love Guns Direct. My gun shop for life! I already have my eye on two more firearms, and Jerry even has me thinking about a revolver. And Ramiro makes me want a semiautomatic shotgun. I love it!

The real pros on the block. Unlike the ones with world in their name…read more.. They are busy like everyone else but they handle you with kindness, never rude. Great value, great selection.

Stopped by to order my next addition. Mynor helped out and made the whole process so easy and…read morepleasant. He was courteous and even showed me what I was looking for and some other options. I had been looking for this one specific piece and by miracle THEY HAD IT AND IT WAS THE LAST ONE! That made my day. Not to mention their prices were much better than everyone else. I have officially found my new favorite spot. Thank you Mynor and thank you Burbank A&G!

I drove 40 min to purchase ammo here. My license shows old address so I updated address info and…read moregot approved on cfars doj website and I took gas bill as secondary address verification. The guy at the counter who was very not welcoming said utility bill is not acceptable and it must be government issued. I explained to him that I was already approved of address change with doj and I'm only buying ammo. He still said no so I had to just walk out of there. I went to 2 other stores in the area after which both said it's no problem with gas bill to buy ammo. So I ended up buying them at the second store since first store didn't have any 9mm. I'm not sure if the guy didn't know the law or if he was just being racist, but definitely not going back here for anything.

After deciding I wanted to get back into hunting after a short 50 year hiatus, I purchased a…read morebeautiful Sako 90 Hunter. During the online purchase process, Sako suggested a few FFL's, and Guns LA was one of them. I said yep, although I had never been here, and away we go. A few weeks later, I received an email notice that the rifle had arrived at Guns LA, and I drove over to go through the transfer drill. They buzzed me right in, I was greeted by a couple of the guys, and they handled everything right away. Typical easy California transfer: pages of paperwork, produce CDL, provide DNA sample, raise your right hand and swear you are not a communist or a Klingon, take a polygraph...the usual drill. Because they have a highly Yelp rated gunsmith, I handed them the Leopold scope and mounting rings I had purchased and asked them to mount it (yeah...as if I could have mounted it). No problemo. Ten long days later, I returned (and yes, the DROS paperwork stamps the exact minute from the ten days you started the process and you are damn RIGHT I was there at the exact minute to accept my rifle). They gave me a break on the price of mounting the scope since I did the transfer paperwork there, which was generous and unexpected. Everything was perfect. Although I live in Pasadena, and there are closer gun shops, I would absolutely go to these guys again. Thumbs up and thank you!

I had an excellent experience at Guns LA in Burbank and can't recommend them enough…read more About a year ago, I purchased a handgun from another dealer that has since permanently closed. Recently, I noticed some parts were coming loose and was concerned about safety. I reached out to a few shops, and while the first place was willing to help, I felt like they were more focused on trying to sell me something rather than genuinely helping with my issue. Thankfully, I found Guns LA right around the corner. After seeing their great reviews on Yelp and Google, I decided to stop by and I'm so glad I did. Deon helped me from the start and was incredibly professional and knowledgeable. He never made me feel uncomfortable and took the time to explain everything clearly. Not only did he inspect and fix my firearm, but he also spent time teaching me how to properly use my Holosun sight and gave me helpful tips to improve my shooting. He even shared a flyer for private training lessons, which I really appreciated. Best of all, there was zero pressure to buy anything. He genuinely cared about helping me, not making a sale. When I returned to pick up my handgun, Deon and Mike explained that the previous dealer had actually left out some important parts, something they couldn't believe. Luckily, Guns LA has a certified gunsmith on staff (apparently one of the only ones within a 20-mile radius), and they took great care of everything. I'm extremely grateful to have found this place. They've earned my trust and my business. I'll definitely be coming back for future purchases, and they're now the only shop I'll trust with my handguns and AR-15. Highly recommend Guns LA if you're looking for honest, professional, and knowledgeable service! Big thank you to Deon

This place is like a Guns Toys R Us…read more Gun World is huge. Parking isn't always guaranteed, but I usually find a spot. I guess it could be more difficult for them to really give you the kind of personal attention you might get at a smaller shop, but on Sunday 4/12/26 I was standing around looking for gun lights or help with the lights, and boom--Alan noticed me (before I even saw him). He asked if I needed any help and I asked him about lights. Alan did great. I felt like all my questions were respectfully answered, and Alan was even validating by making me feel like my logic for choosing the light I chose made sense. "Lumens Vs. Candela". I appreciated that. This place is popular, so it might feel overwhelming with the size, number of products, customers and reps--but I found their selection to be impressive and Alan's customer service to be FIVE STARS.

Not only is the service very helpful and knowledgeable, they are also authorized Sig dealers. The…read moreoptions of guns to actually see in person and the selection of accessories is the best in around, personally. From the promos that are always going on with the already good pricing... definitely my new go-to! Dave is always cool to have fun talk with too. I will definitely recommend this place first to others.

These guys are the ABSOLUTE BEST PEOPLE EVER. I cannot recommend them more highly , and would never…read morego anywhere else for more guns. Went out of their way to make sure that they had a very happy return customer, and I'm coming for that 24k AK now I'm back in LA bro!! Haha. Rhiyen Too bad i can't give higher than 5*!

I've been to a few shops around the valley, I gotta say this place is probably my favorite one they…read moreare super helpful, knowledgeable and friendly. When I come in here I automatically feel like at home and comfortable. I ended up purchasing my first m400 with them and was a smooth process. I'm definitely going to be a regular here. Thank you guys! Very well deserved review.

I am glad Guns Direct referred me to Tactical Pro Shop. Another great local resource for firearm…read moreACCESSORIES, and thoughtful and knowledgeable customer service. These five stars are for DAVIS. They didn't have the mags I was looking for, but still glad I found this place. It's another good resource with thoughtful customer service. Five stars.

I stopped by here at Tactical Pro Shop this evening and I am very satisfied with my experience…read more Firstly, when I called on the phone, the person who answered whom I assume was the owner was pretty firm with his speech. Not sure if he's always like that, but I didn't really take it as rudeness. To me it sounded like the guy has been there for 20 years of experience and knows what you're looking for and goes straight to the point; no time wasted. If you're someone who wants to be spoken to like a child, go somewhere else crybaby. Secondly, they had exactly what I was looking for. A holster and gun belt for my 4.5 Echelon with a TLR-1 HL-X light attachment. The holster fits pretty good for the price. I'm pretty happy with it. It's not perfect, but that's because the Echelon is just now getting popular, so manufacturers will eventually make more things for the Echelon later down the road. Not a fault of the store; they had exactly what I needed. Thirdly, I wasn't going to write a review, but the young gentleman that helped me out, (handsome Persian guy), with my shopping. When I paid for everything and left the shop, he ran down the block and caught me before I drove away and handed me the tools for my new gun belt I purchased. They could have just allowed me to move on with my day; I didn't even know the tools came with it, but that made me want to write something for this business. The owner of the place has had it for 23 or so years. I like his straightforward approach. No singing or dancing around the topic. Like I said, if you want to be treated like a princess, go to a restaurant and bother a waitress. Come here for real business. Thank you 3 gentlemen that helped me. And thank you Persian man for doing a small but kind gesture.

I have thought long and hard about posting this review. I truly am a huge supporter of any local…read morebusiness, but the end result was too disappointing. I have to leave this review. I try to support small local businesses whenever I can, especially ones in my own neighborhood. In early January I stopped into Addax Tactical while I was out riding my e-bike with my dog. The staff were friendly, they were cool about my dog being there, and they even let me bring my bike inside. My first impression was positive. A little later I went back to order a rifle. I wanted a Henry Big Boy .357 Lever Action Rifle. They didn't have it in stock, and I was told it would take about two to three weeks to arrive because the SHOT Show convention was coming up. While doing the paperwork, I also decided to purchase a Ruger 10/22 so I could complete both purchases with a single background check. I left a deposit of about $1,200 toward roughly $2,000 total for the two rifles. Both rifles are very standard models that most gun stores typically have available or can obtain quickly. I could have easily purchased them elsewhere, but I made a deliberate choice to support a smaller shop in my neighborhood and was willing to wait the extra couple of weeks. Based on the timeline I was given, I expected the rifles to arrive by late January and to have them in my possession by mid-February after the required 10-day waiting period. That didn't happen. After three weeks I called to check on the order. Nothing had arrived yet. I waited another week and called again. Still nothing. The responses were always very casual, with little explanation other than that the rifles had been ordered. Around six weeks into the process, I was told the Ruger had arrived but they hadn't called because they assumed I wanted to pick up both rifles at the same time. I went in immediately and started the paperwork to take possession of the Ruger. During that visit I learned something that had never been mentioned before: the Henry rifle had not actually shipped yet, and the shop generally places firearm orders in batches rather than ordering individual rifles. This was the first time I had heard that, even though the original estimate had been two to three weeks. At that point I agreed to upgrade to the octagonal-barrel version of the Henry since I had always wanted that model anyway, and I was told the change would not affect the delivery timeline. After the 10-day waiting period I picked up the Ruger and again asked about the Henry. The answer was still that it had not arrived yet. By this point we were about eight weeks into the process, with no clear timeline. About a week later I called again and received the same answer. At that point I decided to cancel the Henry order and request a refund. I was told the refund would come from accounting and that I should expect a check in two to three weeks. After two weeks I called again and was told it could take up to 30 days. I eventually went to the shop in person to check on the refund. This time I was told I could not bring my bike or dog inside, even though I had been there several times before with both and it had never been an issue. Eventually I received a call saying the refund check had arrived. For the sake of transparency, I'm writing this from memory without the receipts directly in front of me, so the dollar amounts may be off by a few dollars either way, but the numbers below are very close to what was paid and refunded. When I picked up the check, the amount returned was about $370 out of the roughly $1,200 deposit I had paid. That means that after roughly 12 weeks, the final outcome of this transaction is that I effectively ended up with a $830 Ruger 10/22 -- a rifle that typically sells for a few hundred dollars at most gun shops. Even assuming some type of restocking fee, it's difficult to understand how that result makes sense, particularly for a rifle that, according to the shop, had not even shipped yet when I cancelled the order. I went into this purchase specifically because I wanted to support a small neighborhood business like Addax Tactical and was willing to wait longer than usual to do so. Unfortunately, after the delays, the lack of clear communication about how orders were handled, and the final refund outcome, the entire experience ended up being extremely frustrating. If you're considering ordering a firearm here, my advice would simply be to make sure you clearly understand the ordering process, timeline expectations, and refund policies before leaving a deposit. Posting this simply to document my experience so other customers know what to expect when placing a special order here.

Long time client. Counter dude very helpful 5 stars. The dude that came out the back stating "I…read morecannot dry fire, only at the range" ruined the sell 100% Im a trigger guy, so going from glock universe to other triggers is a big deal. Dry fire/ trigger pull/ reset is important. I get the remark, just understand what customer needs are first then, ‍

I have been going to this gun shop for years now and I have always had a very professional and…read moreinformative experience. The people there are well informed and they have always answered all my questions thoroughly. I needed a certain gun that they had to order for me and the timing was precise. Thank you guys. I will see you guys for my next purchase and so should anyone that needs a gun.

Regarding gun transfers, these people clearly do not know what they are doing. On May 12, 2026 lady…read moretold me in the late afternoon it's not possible for my father to gift me a Glock 17 GEN 5. He lives in Arizona and I live in California. This is totally doable and a gun store in Burbank is doing it for me now. She said it's not possible and against the law. Beware of these people Use the gun stores in Burbank. They know what they're doing. If it's not possible, how am I doing it at another store? I'm trying to figure out how I know more about gun laws than the store who was supposed to be in the business of transferring guns.?

Been here many many times…read more Wait times are long but the staff do their best to churn through the crowd. Staff are mostly chill and helpful.

I called the Pasadena location and asked to speak with someone in the archery department and was…read moreput on hold for an hour. No one ever helped me. So I called the West Covina store and was put on hold for 30 minutes and I gave up. I went to the Pasadena store and a customer was yelling at the manager cause he left his id there after having had purchased a gun. He was angry cause no one had the forthought to call him to let him know he left his identification there. Your employees are not very professional.

Breaks my heart they are permanently closed. I've shopped there since I was a teen. Sadly I was in…read morethe hospital on their final days or I would have been there with cash and a truck

Great staff makes this shop, I was shopping for items so I can piece together a costume and they…read morewere so helpful. The great thing about this store is that they had items that were already worn so that distressing further was easy. I got a free shirt thrown in since there was no price and it was the only one left. I also got a shemagh for a cheaper price than listed just solely on the kindness of the owner. Since I was specifically looking for used military items this store is better than thrift shops, highly recommend.