don't bother buying form this dealership. there a far better dealership. with far better customer service. The tires for life and VIP service is not worth the money. service department never answers the phone. over all the poorest customer service I've ever seen. inwill never recommend the dealership to anyone. read more

Always a terrific experience at DWHD. Thank you Yvonne Holmes for your incredible event coordination ~ we love the events!

I often find myself heading to Desert Wind, and I have the pleasure of working with Yvonne Holmes quite a bit. She truly does an outstanding job, and interacting with her is always a delight! read more

Desert Wind has the best employees that really make attending any event and being a vendor at an event smooth and easy. Yvonne Holmes does a wonderful job of setting up events and coordinating and communicating what to expect and be able to enjoy the events. Such a great dealership set up and always great event. Thanks Yvonne for the awesome job you do! read more

Madison helped me out so much to get my first bike! She has so much knowledge and wouldn't lead anyone in the wrong direction. I would personally ask for Maddie if you go in to look at a bike! read more

Desert Wind Harley-Davidson - Motorcycle Dealers Near Me - Mesa, Arizona

Natalie and mark were amazing instructors for the riding academy, would recommend anyone who wants to learn to ride and get their motorcycle license. read more

I went to the riding academy at Desert Wind Harley Davidson and I'm happy I did! There were several different places to go, this was recommended by a friend. I had riding experience so I figured I'd be board the whole time and at first I was but I started learning a lot of low speed tips and help on my turns I never realized I could have done better. Right before the final exam I had a family emergency that really took my head out of the game, the instructors helped me immensely at that point and I don't think I would have gotten that at any other school around! My day could have been totally shot if not for them, I can't say enough good things about the instructors! Do yourself a favor and do your classes here, it's hands down the best decision I made! read more

DW HD is amazing to work with and we always have such a great experience working with Yvonne Holmes and TC! If you need to buy a bike they are the place to go or if you are a food vendor they are also amazing to do events for! read more

One of the cooler Harley stores I've seen. Theres a lot of great guys in there who are very knowledgeable.

I am in the market for a Harley and I felt like a second-class citizen walking in there. I'm not a typical Harley guy and most new bikes were out of my price range but I was honest about what I was looking to spend. (It's not to say I wouldn't of spent more....) John what seemed to be the manager was kinda dickey. Questioning what I wanted to see. Needless to say, there were 15 sales people standing around and they stick me with the new guy and the "manger" lurking. Anyway, I won't be going back. read more

They have a lot of events. Love their bike nights. Always a good crowd with dinner adult drinks & raffles

I highly recommend the Desert Wind HD New Rider Course for new or existing riders. So much valuable information to be learned, as well as practicing skills one may not necessarily use all time or even consider. "The dance". Thanks to my trainers Andy, Mable, Murrae, JD, and Mark I am more confident and comfortable, not only on a motorcycle, but driving any vehicle. Their knowledge, approach, compassion, and passion shown in teaching this class is outstanding and very much appreciated. Because of this I will likely be back to take the skilled rider course in the future. read more

If you ever want to coordinate an event at Desert Wind Harley-Davidson in Mesa AZ I have to say that Yvonne Holmes rocks the house. She is absolutely amazing to work with and her skill at running events is unsupassed. read more

Woah what a horrible receptionist. Hangs up on people while they are speaking. Says she's been there for 5 years and not one day of professional customer service shows... Horrible service I'd rather buy a Harley somewhere else read more

UPDATE: No, there is no miscommunication do you see the "" quotes on here these are the things that were said to me word-for-word! Also another thing was added I didn't ask for, they signed me up for a credit card that I specifically said NO to but guess what one came in the mail anyway! Just like this guy on here TC C they don't listen. Come on down to Desert Wind HD where they jack up the prices (more than any other dealership in town) then refuse any incentives, and oh yes they'll give you a credit card you said no to!! FYI _ love the bike and would of course buy more HD's in my life but never from here again. read more

Still refusing to help tow operators unload customs and stockers. They claim to be helpful staff and service. Well they are not at all friendly or helpful in the slightest. Scottsdale, BuddyStubbs, Chandler, even the new store in Goodyear on I-10 are much more accommodating than this horrible place. *************** Per the owner of my company we are to drop all bikes off on the side street (which does have an entrance to the service area) and not go onto the property until we are done. Take the keys to service dept and tell them where the bike is at and leave. My two custom bikes would never come here even for a grip exchange, combined over $100k, so tow-ops do ok. I'm just an employee so what do you think the owner makes? read more

Desert Wind Harley-Davidson - All custom hard tail, 237hp. I'd love to see the service staff here walk this bike the 200yards - Motorcycle Dealers Near Me - Mesa, Arizona

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Came to Desert Wind Harley after a bad experience with a sales manager at Chandler. As soon as I got there I was greeted by Will Picker. He was great to work with. From the start he was super helpful, patient, and just cared about one thing.... Getting me on my beautiful bike! He was super easy to work with and answered all of my questions. His team was rocked. Got me a smoking deal on a 2021 Road Glide Special! If you are shopping for a Harley see my guy Will! He will take care of you. He even called me the next week to just see how everything was. Service was excellent! read more

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Tony Escamilla in sales has one of the best attitudes and personality as a sales men. No pressure feeling but totally comfortable speaking with him. High recommend everyone to speak with Tony. Will definitely get you into the Harley Davidson motorcycle that beat fits you. Thank you Tony for all your knowledge and helpfulness. read more

In June 2024, I attended the three-day beginner Riding Academy at Desert Wind Harley Davidson in Mesa, AZ. As a first-time rider, I found the school's structure was laid out brilliantly, focusing on basic controls, friction zone, and slow-speed maneuvering. Our coaches Kelly and Joe did a tremendous job of juggling the school's curriculum while also making sure that we stayed hydrated and did not overheat despite the Valley's warm weather. Kelly and Joe's passion for riding was evident. It was of the utmost importance to them that we were all successful in the academy so we too could share in and enjoy the riding experience. Kelly and Joe's words of encouragement during the course were very meaningful to me, especially before and during my first unsuccessful attempt at the skills evaluation. Mark's words of wisdom before my second and final successful attempt at the skills evaluation were also very much appreciated. Thank you, Mark, Kelly, and Joe! You all did an amazing job, and I would highly recommend this course to not only beginners, but experienced riders seeking to enhance their skills as well. read more

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Cole H was a huge help in answering all my questions. Every time I've stopped by he always greet me with a smile. He's not pushy or plays the sales game, he gives great service everytime. read more

We love being at Desert Wind HD. Yvonne in Marketing is the best to work with & TC & Jerry too. Like family

Kreig Holt was fantastic. He was excellent in his knowledge and understanding. He showed me how to feel comfortable on the bike

I started dealing with this little three ring circus on the H-D website where I picked out a Livewire, "reserved" it, scheduled some time to go look at it then got a few confirmation emails from some guy named Marcin that seemed to deceptively indicate that this would be a smooth process. I'm an incredibly busy guy who really doesn't have much time these days, I figured I could squeeze a couple of hours out of my busy calendar to get myself a new motorcycle and be out of there. Boy was I wrong. When I arrived at the dealership I was nearly run down by the typical herd of overly desperate salesmen, one of whom jumped to the front and asked me what I was interested in (this Marcin guy was nowhere to be found). I told him I'd reserved a Livewire on the website and was here to get everything taken care of. Instead of selling me a damn motorcycle in what should have been the easiest sale of the month he took me on a tour of the dealership which essentially amounted to, 'here's where you buy clothes, here's where you can buy parts, here's where you get it serviced, look at allllll of these awesome shiny motorcycles, here's the bathroom...' "SO......what do you think you might be interested in looking at today?" *facepalm* The following "demo" consisting of him fumbling around with the machine, struggling to get it turned on, navigate the menu or being unable to answer any of the basic questions I had about it was absolutely comical. He did manage to tell me that this thing charges on Tesla chargers (it doesn't) that it goes 0-100 in 3.5 seconds (it doesn't) and that it's got toooons of bolt on accessories you can just order and stick on there, like windshields and stuff (you guessed it, it doesn't). After about 30 minutes of that sad little comedy he finally gave up, sat me down at a little table and proceeded to start filling out a pile of paperwork with a little pen despite being informed twice that I already did ALL of that online. After another half hour of watching him run back and forth from office to office and hearing all of these guys go on about how I wasn't "checked in" I finally got to talk to a different salesman who seemed to have his crap together, got everything roughly squared away and started talking price, etc. With my only couple of free hours that week expended uselessly I had to head to work, so I put a small reservation on the bike so it doesn't get sold out from under me and told them I'd be back when I had some time to finish it off. A whole week of overly aggressive texts and emails later and having to tell these useless salesmen to cool their jets I finally picked the thing up after ANOTHER mandatory tour of their crappy dealership only to find out that they never enabled HD Connect or updated the firmware on the HUD before sending it out. I managed to update it myself, but it took the motor company two days of remote troubleshooting to figure out that the dealership screwed up the deployment of HD Connect. Once DW finally fixed that H-D techs had to spend an additional half a day deleting and recreating the account because someone at DW must have impatiently mashed the hell out of a submit button somewhere and inadvertently created 7 extra accounts for my VIN on their servers. About a month of happy riding later and I ended up with the OBC issue that's plagued a few of these motorcycles so I took it in for the recall. After a day or so with no update I called the motor company whom, after struggling with getting a hold of the DW service dept themselves, told me they were sending a part out and that it should get repaired over the weekend. The weekend came and went with no update from DW, so I inquired and was told the part hadn't arrived yet but it would be taken care of as soon as it arrived. The following Mon H-D Corp. called me to let me know the part had arrived around 9:30AM; apparently "as soon as it gets in" means something different at DW because at nearly 5PM no one even knew it had been delivered, nor did it matter because the genius service manager decided to give the only two Livewire techs there the same days off. It wasn't "fixed" until Wed, and that was pretty half-assed because when I got it home I had to take it apart and re-seat the top & rear cover to properly conceal the wiring and it still has the same error codes along with a few new ones. After all of this their joke of a service manager had the balls to try to intimidate me in the parking lot when I complained about what he laughingly calls service over there. Avoid this place like the plague! I've never dealt with this level of incompetence, laziness and perfunctoriness anywhere else in the world. They're constantly bragging about being the third greatest dealership in the country; *IF* true, either the bars between best and third best are pretty far apart with the latter set extremely low or someone at H-D Corporate isn't paying attention because this place is a damned travesty. read more

Desert Wind Harley-Davidson - Motorcycle Dealers Near Me - Mesa, Arizona

The entire staff was great and Kreig Holt was Amazing! Super helpful and friendly! 10/10 recommend!

One star is minimum right? Zero integrity in sales department. I have bought more than 1 Harley at this dealership and went back to trade up. Instead of treating me like a valued customer they heavy low balled my trade in, acted offended when I showed them 5 different comps which proved their offer was more than 25% value of the trade in. Why? Why act like you're so much smarter than the customer, and try to steal. Seems like offering a fair wholesale number for the trade in and selling a new bike then moving the trade in for fair market value would be there win. Honestly just terrible business practice - these guys are vultures looking for idiots. Sorry and the parts department was so excellent. Goodbye read more

Desert wind always has something fun going on. Koren & Yvonne Harper really know there stuff. Stop by and say hi in the MotorClothes Dept.

I stopped by this store to pick up a birthday gift .. I mean who doesn't want a cool Harley Davidson shirt to add to their collection.. The girl at the front desk walked me over to the shirts and gave me a quick run down of what was where and left me to browse .. someone else checked on me asked if I needed help .. when I made my selection the cashier was super nice.. when I told her It was a gift she put it in a cool box with orange tissue paper and a black shopping bag.. Christmas is coming and I will definitely be back.. they have tons of cool HD things for lots of people on my list .. I appreciate the customer service ., it's scary stepping out of your comfort zone .. Thank you!! read more

Desert Wind Harley-Davidson - Motorcycle Dealers Near Me - Mesa, Arizona

Very quick to respond, professional, courteous and knowledgeable. Will continue to be a customer

I checked into this dealership to test ride an iron 883 and everything went well until I got to the purchasing experience. I was happy at first when they offered the free tires for life, as that seemed like a great deal. We agreed on price and everything was going well but here is where I was mislead. First the free tires are ONLY if you perform every service through them. The first service quoted around $600 and $400 there after. They told me if I did any of the services myself it would void the warranty. Not true under the Magnuson Moss Warranty Act! I wish I took my business to Harley Davidson of Scottsdale as they were much closer to my location, and offered a better otd price. I was attempting to get back into riding again after a previous motorcycle accident, but it turned out to be quite uncomfortable. Customer service was not what it should have been either. I tried explaining my situation and if they could offer a price to buy the bike back. After the first call I never got past the receptionist, I would get put on hold and told they will call back with a price later. None of the calls were returned. I later traded the motorcycle for a Camaro, due to the employee pricing and extra incentives for the trade. Got my hands untied and smooth sailing! read more

This is a review of the Harley-Davidson Riding Academy New Rider Course offered at Desert Wind Riding Academy,. I wanted a course that trained on Harleys, so I chose this one. It was absolutely a lucky break; I would highly recommend this course to anyone interested in riding well and safely, new or seasoned, and even if you don't own a Harley (yet). It has been decades, AND a couple of balance and memory damaging injuries since I have ridden, and it was not easy or natural for me to start riding again. My reaction time is slower, and I didn't remember much of anything about operating the clutch. I was terrified, but determined. This was head and shoulders the best possible experience I could have chosen. You can start preparing before the class, as Desert Wind Harley Davidson has a "jumpstart" motorcycle; a stationary motorcycle on which you can practice clutch/throttle/shifting with someone standing beside you coaching, for more confidence in operating the motorcycle during the class. This is an invaluable experience, and makes a huge difference. If you ask, the sales team in the dealership will also show you a mind-boggling variety of models, and go over which aspects might suit you well, based on your preferences. The staff in the accessory shop is amazing-all of the ladies I met are riders, and have priceless advice on what gear you need to ride your best experience. A tour of the dealership before class starts includes the service department. I was absolutely impressed with the extensive state-of-the-art diagnostic equipment, and the level of commitment to training and expertise for the mechanics-this is where you would truly want to bring your precious Harley for the repair to keep it tip top . The class instructors , Jim and Greg, my first round, and Jim and Ken , the 2nd, were everything I could have asked for . Their insights and corrections were spot on, direct, and delivered with humor and compassion. The class material contains very little fluff, and good practical takeaways for physical and mental safety and preparation. The instructors foster an atmosphere of camaraderie and send a group text that allows for effective communication throughout and after the course; our class stays in touch , now, with invites to group rides , shared info and pictures of adventures. Be prepared! There is a lot of physical activity and information crammed into a very short time period, so you will definitely want to make sure you are well rested and hydrated for this class. The first time I took the class , I was shaky and exhausted after the first two days, and chose to opt out on the third day, and return to finish the class a different time. The instructors, and Mark Weiss, the Academy manager, encourage knowing your limits, and were supportive. I was set up to return for another class a month later. I followed that class to the finish, but did not pass the test after the class. I was advised to return for remedial training, and to retake the test. I am actually glad I failed that first test. I would rather fail, narrowly, than pass narrowly. I came back two weeks later, spent a little over an hour of private training with Mark, the Academy manager, and completed the test with a perfect score. I truly needed every bit of training I received, and I left with the impression that I had always been going to receive every bit of support that I needed . I would highly recommend this class, as well as the more advanced classes, offered, which I plan to take later. I cannot imagine that any other motorcycle safety course offered in the state would give you an experience to come close to this. I would insist that anyone I care about take this class, as a beginner, or a refresher course. Hints and tips: Plan ahead! This class can be brutally physical. There is not a lot of time to rest, or eat, and it is three long, physically and mentally active days. Make sure you are well rested and have had plenty of sleep. Bring protein drinks and snacks, or food that you can eat quickly. Water is provided; drink plenty, as you are doing physical activity outdoors. Have anti-inflammatories, and/or painkillers available, and consider taking them before the class starts, especially on the second and third days. Keep a notebook and pen handy, as there are things you will want to write down to remember later. Make sure you have all the proper protective gear; if you're not sure what that means, visit the accessory shop, those ladies will hook you up. Mostly, have a positive attitude. When you sign up for this class, you are really about to have an amazing experience, and they give you every tool to be the best possible rider you could be. If you choose this safety course, you made the right choice. read more

Had a wonderful experience at the HD dealership, Jason was a huge help, as we were having some issues with the insurance, Adam did a wonderful job making sure i got the bike i wanted in the right color :) Everyone involved was wonderful with their customer service at this location, and would go again and recommend to anyone looking to get a bike in this location, or even from far away like myself :) read more

Great place to stop by for everything Harley staff is very friendly and it's a nice and clean shop

For the Desert Wind Harley Davidson New Rider Course!!! Amazing experience with Jim, Andy Carrilo and Mark Weiss as instructors. I am a lady rider and these guys helped make me feel comfortable and confident in myself and my skills during my time in the New Rider Course. I absolutely recommend the rider course at DWHD for all new and even experienced riders; especially my lady riders!! They were all so knowledgeable, friendly, patient and informative. These instructors deserve all the praise. They are the reason so many new riders graduate with knowledge and skills it takes to take our bikes to the street. Thanks guys!! read more

I just recently took the Basic Riders Course and had the best experience! Thanks to Mark Weiss, Marissa, and Luz I passed the class with confidence & my motorcycle license. They were all super helpful and made the experience so enjoyable. read more

I took the basic rider course it was very informative course they covered a lot of different topics to prepare rider's to get on the road. My coaches Natalie and Luz were definitely the best, they kept the course fun all while giving us the knowledge we need to be safe rider's. Mark Weiss was also very informative and quickly responded to my questions. I would highly recommend taking a course here. read more

Bought a Harley and then attended the riders program they had there. learned alot of valuable lessons from some really experienced rider. my coaches Andy, Frank , Ken and Mark were very thorough with the process of someone who's never been on a bike longer than 5 minute. If you have never been on a dirt bike, or a motorcycle then you will walk away knowing how. It took 2 tries because of my past experience but we literally rode off on a new bike into the blazing sun. read more

Desert Wind Harley-Davidson - Motorcycle Dealers Near Me - Mesa, Arizona

Jason Allen, Kyle, and Amir helped put me on my first Harley and would recommend them all day just swing in and ask for them for the best service. read more

Really helpful people. Thank you Kreig H. For showing me the different type bikes and for getting me into a 2021 softail slim!

Everyone at Desert Wind is amazing. I bought my first new bike there with the amazing help from Jerry Mutal. Jerry was patient, knowledgeable, and very sweet, and he made my buying process memorable. I absolutely love my Heritage. Every time I come in, Jerry always greets me with a smile and a hug. He continues to make every visit awesome. I've got to know a lot of the staff and they make me feel happy and welcome every time I'm there. Jerry Mutal, Chris Warner, Jo Ballsak, and Carlos Uribe always put a smile on my face and provide top tier 5 star service! read more

Kreig holt was awesome! he answered all of my questions and made sure we were taken care of!