Delivering quality customer service is sometimes hard to achieve but in my case, Carie Nelson was outstanding. I had an issue with my Polaris unit and no one could figure out the solution. Carie took it upon herself to research online and found a possible solution. During the time my rig was in the shop, she consistently kept me apprised of the status and the expected completion time. As it turned out, I later found that the issue that was corrected, did not alleviate the issue so I had to take it back for further repairs. Once again, Carie kept me updated on the status. When a possible solution was found, she sent me pictures and made sure I was fully informed. The matter was fixed this time. Her constant updates and communications were very much appreciated and I will certainly go back for future service. Thanks Carie, you have achieved the objective of delivering excellent customer service. read more

Just no help at all at this location No one gave us the time of day no hello how can we help you... just pretending to be busy Like when a manager walked around with his hands in his pockets looking like he busy but isn't Made us feel like we were the wrong color to be even looking at this location But no worries we can take our business elsewhere read more

I had bought a Can Am from the Chandler, Az. Store and they are very nice when they buy a purchase like the one I did. but when you leave the service and warranty items that I got was worthless. I'm a firm believer when it comes to service. Bad service bad business. read more

I had an easy time getti g what i wanted from ride now in mesa. They were good at answering all my questions for me. I recommend everyone going there read more

Initially I provide a 5 star google review based on the sales experience I had at the time I purchased the bike. However, before taking delivery of the bike, RideNow Mesa was to install a USB port and have the connector on the dash. I explained these instructions, where the USB should be mounted, verbally to the Sales person, Jason (I believe that's the sales person I worked with). We talked about the 2 punch out holes along side the key/gas cap area, and it he clearly understood that was the location the USB was to be attached on the bike. Upon delivery to my house, the USB was installed underneath the passenger's seat. Never have I ever heard of such an installation. All phones and GXP systems are mounted on the dash or near the handlebar area and never mounted behind and underneath a passenger seat. That would be appropriate for a second USB that would then be pulled through into a side luggage bag as a secondary charger. I had even explained that I was a Ride Captain for my club so mounting the phone on the dash is critical for navigation. I was to receive a call the day after delivery to figure out a solution. That was 9 days ago and 2 voice mails left on their Sales Line in the meantime. Still waiting to talk to Sales to be offered a solution which is to run the wires from the USB in the passenger's seat, along the frame and through the hole punch on the dash. I'm a huge customer experience fan and want to resolve the installation as it was to originally been done. read more

We have bought 2 Polaris now that they moved to mesa a lot more room We bought a Polaris at go Az motorcycle in rye it was horrible we hated the machine they wouldn't do anything called John from Ridenow within two days he fixed this horrible problem he took the new Polaris we hated got us into a new Polaris General we could say enough about what he did he went over the top to fix this we are so happy thank you John read more

Bought a brand new you TV had some problems with it they took it back and had a brand new machine the next day to me no questions asked to care of me and also gave me an upgraded machine. Can't say enough good about this company but if you're going to buy something buy something from these people because they'll treat you right thank you very much. read more

I made an appointment with mike hammer for my 2022 rzr pro r, for a simple tier one service! When I picked it up it had several miles on it from when I dropped it off. Upon further inspection the back tire lugs were torn up, meaning someone floored it on pavement. On my next ride out the right rear axle immediately broke. I responded to the satisfaction survey generated by Ridenow and it said an associate would contact me shortly. Going on four months of radio silence! read more

The team at RideNow in Apache Junction are outstading. I have taken my machines in for service and recently purchased a new Razor from them as well. Great Team, and we will for sure be using them for all of our future needs. Thanks again, John, Dustin, Jason, Sierra and entire team for making our experience great. read more

I needed four suspension bolts and this place had them. They retail for $3.95 on Polaris' website. Their price was $6.50 each, or 65% markup. $26 for four bolts. I almost handed them back when he told me how much, but I need them to be able to move my RZR. My first and last time visiting one of their locations. No idea why Polaris let's their dealers screw over customers like this place does. read more

Two years ago I bought a rzr xp pro 4 seater from here Always serviced on time with their service department that I liked an would rate higher than my overall rating. I wanted to trade for a 2 seat General and they wanted 18000 to boot. Are you kidding me? I went elsewhere and now own a Honda Talon R that I love. AJ Ride Now greed lost me. read more

Wanted a side x side this was the first place I called there were 2 different ones I was looking at after talking with sales I ended up going for a razor 1000 that was priced at $18000 I had a Harley I wanted to trade and told them to get a trade in price for it. They offered $17000 for it so I thought cool only $1000 difference to pay and I was somewhat credit challenge I was thinking it would have looked good to getting small amount financed. Wrong there was an extra $5000 just in fees added to the $1000 bucks. Maybe it's not there fault they need to pay the light bill also but over $5000 just in fees???? read more

.Thank you Mike Hammer for keeping me posted and offering to deliver the 2007 my side by side to me in Superior. Greatly appreciate the work on my side-by-side and your input. read more

I purchased my motorcycle from this business. They were very easy to work with. They got me approved for the bike of my dreams at a great APR. Thanks Ride Now read more

Jeff and Dustin give fantastic service. As a frequent customer I am very thankful the prompt helpful and efficient service they both provide. Thank you very much! Mike & Nancy Crismon read more

Bought a like new RZR XP1000 Turbo and extended warranty from them and while it was in for 25 hour service they found bad wheel bearing. They wanted to charge me for diagnostics and repair and would not submit under warranty. I took my machine to another dealer and they submitted the repair under warranty and the cost was covered. read more

We were referred to Mike in service and ended up buying a new side by side from them. From sales to service these guys go above and beyond to give you the best experience! We will never go anywhere else! read more

Purchasing our units with Dominic was stress free and easy! If you're looking for a knowledgable and friendly shop this is it! We do all our services and repairs only through Ride Now Apache Junction. The staff is knowledgable, courteous and always there to help when we're in a crunch. read more

I had a great experience; went into AJ after months of looking in Phoenix where I live. The Cave Reek and Bell RN dealership in phx wouldn't give me the time of day. Went to AJ RN after viewing their inventory on line. Terry was the salesman that day, he was great, he showed me multiple machines. Jimmy ran numbers for me and I bought a Ranger that day. Glad to know we have dealerships that will take a woman serious about wanting a UTV. All the service guys were nice, everyone was professional and friendly. Thanks Guys. Also, thank you for letting me use your trailer to get it home. read more

One of the worst service ever! I didn't even get to walk in the door and was completely embarrassed by their serviceses. It was a waste of time and it is a 2 hour drive one way. When they could have just told me everything I needed over the phone instead of wasting my time and everything. Then I get a call on how my service is and then 15 minutes later I get another phone call asking the same thing and it's like did I not get my point accessed that I didn't like how I was treated. Then they go to tell me that the manager will call me later. There is nothing he can tell me right now that will make that experience any better. I waisted 4 hours of my day took time off work for such horrible service! read more

I see a lot of negative reviews here on this business but I've had good experiences with them, sort of. I went in to ask about getting the carbs on my bike rebuilt. The cost was prohibitive for me but some guy, my apologies for not knowing his name , asked me what year my bike was. I told him and he said they won't even work on my bike because it was too old. Huh? He explained to me about how with bikes than ten years tend to have things break quite easily and end up costing them more to fix than they make. Ok, I can understand that. He then tells me that when a bike has been sitting for a long while and the gas goes bad that the thing to do is run some SeaFoam through it and that will probably bring the bike back to it's original performance. Cool. So he says they won't work on my bike but tells me the easy way to fix it myself. That rates pretty high in my book. The second incident was when I went in for a clamp that I lost. He, same guy, asked me what it went to and I told him the air cleaner. He tells me that they don't have a clamp like that but I can use a zip tie to re-attach that hose to the air cleaner. I think that's some stand up advice. He could have easily told "Sorry, ain't got one" and let me walk away bummed but he helped me out with some mechanic advice. In summary, I've never had my bike worked on by them so I can't comment on that kind of experience but have been given good advice from them. read more

Dominic and his guys took great care of me. Got the deal I was looking for and am enjoying my new Polaris RZR 1000. I shopped around with other dealers but this was the only place worth dealing with. Don't waste your time going anywhere else. read more

Ride Now in AJ has always taken care of me and I would like say thanks. I first met Dominic when we purchased our RZR last year. The process was super easy and the price was right inline with even out of state dealers. Since then Jason has been very helpful with a lot of my after market parts and pieces. He is always competitive with other shops in town. Also when it came time to get recall work done I was given priority over customers who purchased elsewhere. It helps to by local! read more

Bought a turbo s at chandler, took it home, drove it around the block and the brakes were pulsating and i could hear a lil squeak, squeak coming from the back passenger wheel. Took it back to chandler the next day. They drive it around the lot and cant hear it, "sounds normal".... yeah no, this isnt my first rzr... take it home and experiment... i call apache and explain, they say bring it in. I did. Service calls me and say warped rotor etc but polaris didnt want to warranty saying it from riding the brake/heat... however the fought on my behalf letting polaris know the machine has 34miles on it. Polaris covered it and apache ordered parts/fixed it. I had to leave town for work prior to the fix and apache trailered it to my house free of charge upon completion. Nothing but good things to say about service at apache read more

Horrible costumer service from one guy great costumer service from another. the one guy ruined the experience will not be going back. he said he gave us our change and when my boyfriend emptied his pockets and didn't have a five dollar bill he still said well i gave it to you I put it right on the counter. very bad attitude. read more

Stopped in yesterday wanting to upgrade from a 2016 non turbo Rzr to a 2020 turbo Rzr and was told that it was not an upgrade and we were wasting our money. We walked out feeling disapointed. I guess we will need to find another dealership that is interested in our business. We will not be back to visit another RideNow in the future. read more

Bought a "like new" quad. I freely admit it was used. They started it and got it into my truck. I get home and I get it started for like a minute, it dies and it won't start again. Bad battery. Ok not a big deal right? Call them up they get a battery coming. 2 WEEKS later I get the battery. Take it out and in the first hour the chain comes off, slaps my foot and breaks a bunch of stuff. I'm thinking well this sucks but I'm sure they'll take care of it. I get there and Dominic says "so what do you want me to do about it?" Seriously? Well he says "I'll hook you up" and by that he means he'll have someone call me the next day with a quote for 500 dollars. These people are TOTAL RIPOFFS. They don't deserve your hard earned money. I took my quad back and had to pay for the parts and now I'm fixing it myself. Thankfully I'm a mechanic. read more

I would not give this place any stars. They suck. They try to rip you off by posting one price and then adding on fees and BS. The guy I dealt was pushy and had no freakin courtesy. I would not ever buy anything from them no matter how good the deal seems. I hope the owner of Ride Now sees this. read more

Update - After speaking to someone at the Corporate office I was able to pick up a battery the next day and it is working great. I am updating to two stars due to the service and prompt attention received from Corporate. I may try another Ridenow franchise in the future but would not return to the Apache Junction location again. read more

First thing id like to say, I've been in used and new car sales for 6 years. what im about to tell you is very fair. and comes from a retail experienced person. I tossed around the idea of buying a new RZR and ride now happens to be right by my house. the sale staff was very nice. i told them i was in sales right off the bat so they didn't pressure me at all. over the course of 30 minutes i explained to them my situation (credit score, income, and payment wishes) i then left and their GM Dominic texted me. i offered him 16,000 out the door with all fees and everything on a used RZR. he responded sounds fair come on in. i then asked what was the likeness id get the term and payment i needed, (im very carefull with my credit, if i run it. im buying.) so their GM DOMINIC told me not to worry, and after a 2nd text making sure he was okay with the price on the gray RZR i decided to come in. AS SOON AS I RAN CREDIT, dominic comes out and goes "oh you wanted the gray one for 16k? i thought you wanted the white one?" (white one was 1 year older and double the miles...) basically what im getting at, is i was un familiar with motorcycle sales and these guys pulled a huge BAIT AND SWITCH on me. they knew credit was important to me and hoped after i had run it they could try to go against their word. and i even showed Dominic the 2 texts showing he agreed on the gray RZR... i left and dint purchase anything from them. take this review as you will. i found it extremely un trustworthy and as a sales guy myself, that is NOT how i do business. wouldn't recommend these guy unless you dont mind being clubbed like a baby seal. you can say anything with a smile... right? thanks. read more

Place is a joke shack on the side of the road. Different list prices online. They told me to come in because they were interested in a trade. Manager comes out with even looking at the car says. "Have any cash to add on top?" No sorry. He said "sorry have a good one, but I like your zip tied grill" real mature guys as you can tell! I wouldn't even give them a star. Place was small and not professional what so ever! read more

Owner Dominic is a great person, down to earth fellow. Although I was there to purchase at this point, he provided great insight and information into what I was planning on getting. When the time comes I will go here to purchase because of the great customer service i received from Dominic. Great guy! If you have trouble speak with him and he will make it right. read more

I called in with a lot of crazy questions and requests and Tuesday was right there to answer and meet every need her impeccable service has made me a lifetime client thanks again Tuesday!!!! read more

Awesome experience i found the staff was very helpful and knew their products. I went in looking at a new 2015 Polaris Ranger Crew. Dominic was very helpful and was able to get me all the numbers i needed he made sure that when i was ready to buy I knew right where i would stand. No city sales tax, I will definitely be back to purchase from them in a couple weeks. read more

Don't bother buying a RZR Turbo at Ride Now AJ. They refuse to stand behind the products they sell! Ride Now and Polaris should be ashamed!!! Piece of crap product and spineless dealer!!! Go anywhere but Ride Now! Buy any other utv than Polaris! Us dumb over paying consumers!!! Suck it Polaris and Ride Now!!! read more

Easy to deal with. No b.s. Straight up when making a deal. Dominic...the owner, explained multiple options on the deal.

I brought my rzr 1000 in for repairs. Mike in the service department was excellent. He keep me update with the progress. He also went the extra mile and contacted polaris for warranty work. I would definitely recommend Mike in service to anyone looking for honest and quality repairs. read more

HOME of the BLOWN deal over $8/month. This place will rip you off every chance they can. I had a horrible experience at this dealer. The salesman,Bob Vance, was a wonderful salesman to work with. He was knowledgeable, friendly, and patient. I never felt like he was trying to upsell me, at all. I feel like Bob should go work for another dealer as he can make the sale but then the finance guy there totally blows it with his greedy offers. It is once you go behind the green door and deal with the finance guys where the trouble arises. These guys will lie straight to your face and tell you "I'm sorry but I have already discounted absolutely everything that I could have". Then, they hit you with their first ridiculous offer of a monthly payment. What really got to me was, don't tell me that it takes a Polaris trained technician who knows these things inside and out an hour of labor at $125/hour to install a bolt on windshield??? We all know how much mark up there is on parts and labor in this industry and then you tell me that you've discounted absolutely everything you possibly can?? I went to another Ride Now dealer and they were able to get me into the much bigger higher end model for less than the midsize model that this store was offering? After I left, they called me 2 days later asking to meet with me again because they could offer a better deal?? I thought you said that was the best you could do??? Save your time and hard earned money and take your business elsewhere. read more

After calling multiple times about a Polaris 900 they have in stock and not getting any replies I decided to take a ride out for a better look. Upon arrival I was greeted by a sales rep, brought over to the machine and once I started asking in depth questions about financing and such he politely excused himself for a moment however found himself leaning back up against the machine by the front door. In other words, unless you're walking in ready to make an impulse buy there's little to no interest in customer relations. The machine itself is a whole other story.... One brand new tire instead of changing them all (the others are at 60%), the front trans-axle is leaking to a point it's leaving a generous size stain on the floor, very evident signs of wear and they really didn't even make an effort to clean it. Keep in mind it's a 2012 with a price tag of a cool $9,500 plus taxes etc.. with that price tag I would expect both a machine to reflect that price followed by a courteous staff willing to make you feel not only welcomed but confident in such an investment read more

RideNow Powersports Mesa - Motorcycle Dealers Near Me - Mesa, Arizona

Gave them another chance. I was greeted and welcomed into the store. This time everyone was friendly. Maybe it was a off day the first time I went. I did feel a lot of bullshit coming my way though. I wonder if the 2 high reviews are from people who work at this store? read more