It's like the country club ~ add a 20% fee to your bill and THEN add a tip. Just like the club but no pool, golf, or any other service, other than typical restaurant service.
Dang. Maybe I'm just getting old and cheap. Maybe I'm not up to the times, but is this normal? Is it normal now for places to charge you 20% 'service fee' on your bill and THEN you tip your server on top of that? My fault. I should have read the website when we booked tonight. It's front and center so it's not a secret, but I don't get it. I do understand that the nation can't find good help and sometimes paying people more helps (sometimes treating your employees better helps too). But I'm not used to a 20% fee and I won't be returning. Yes, I tipped the server on top of this b/c it's not her fault, but she was SUPER lackluster herself. No smiles, Gave you the feeling you were bothering her. Still tipped her because... you know. That's what you do, but good grief. I paid enough in service and tip tonight.
Menu: No menu.. That 20% doesn't cover the menu. Use your phone and QR code it baby. Then blow it up on your phone until it's nice and big and blurry . Then you realize that this doesn't work. Your spouse looks at you wondering why you're getting ornery. You say nothing and ask for a menu. Two people, one paper menu. Apparently that 20% surcharge isn't enough to cover the bill to cover TWO paper menus. Ugh. OK. fine. Read the menu upside-down husband. I'm holding this menu and you can read it upside down since we have to share it. Oh wait, the font? you can't read it b/c it's super tiny? Ask the crabby cat server for the menu suggestions since you cant read it. She suggests things. I'm exhausted by this point. Yes, yes, and yes. They all sound good.
Food, awesome. Dumplings, Salad, noodles, chicken, and one more thing. All really good.
Bill comes. Now the server has time to talk to us. She starts telling us about the 20% is for 'the house' and anything else goes directly to the server. Thank you for taking the time to hang out at our table and talk AND smile for a minute. Got it. She leaves and we look at the bill. $17 for the house and more for the server. How much do you tip a server when 20% was just given 'to the house?" I did about 13% off the sub total. I hope that was enough.
This said, I'm done with this place. Can't do it. Good for Dan Dan if they can continue finding people that will support those fees. I felt like I was at the county club with no club to go with it. Didn't like it. I'm old school Milwaukee. We're thrifty people. So if they can fill their place with these fees and make it work for them, good on them. I will be bowing out and watching see how it works. Thank you for my last good meal at Dan Dan :)
"A 20% service charge is applied to all orders and goes towards all staff wages. Any additional gratuity is optional, and goes directly to those who serve you."' read more