If I could leave 0 stars I would. I rent in Waterbury, CT and have had nothing but issues with these people. My bill has gone from 100.00 (before Cubesmart aquired) and is currently $170.00 per month! They continuously raise your rent without ANY notice. The unit I rent is filthy and FILLED with rodent feces. On top of that, the gate has been open for weeks on end around the clock and when you ask the employees what the issue is they tell you it's an IT issue. I was there today and a lock near my unit was cut off, no doubt because the gate is wide open all night. I will be taking inventory of my property this week and will be hastily filing an insurance claim if a single thing is missing. When it comes to your money they take and take yet can't shell out their own money to fix a gate. Long story short, wouldn't recommend this place to my worst enemy, have hated doing business with Cubesmart and cannot wait to move in the very near future so I can get all my stuff (which is probably ruined from rodents and/or stolen) the heck out of there. Worst company ever and I have been in customer service for 2 decades so that says alot! read more

RV OWNERS BEWARE!!!!!! STAY AWAY FROM THIS PLACE! In 1 month, my motorhome was broken into and my stuff was tossed around. My outside compartments were broken into. My sewer pump and hoses were stolen. My 50 amp power cord was stolen. My fuel line was taken apart to bypass my locking gas cap and most of my fuel was stolen. Obviously there is no security at this place. When I told the front office all they would say is "no one else has reported anything". So all I can do is call the police and my insurance company ($500 deductible). MY RV IS NOT SAFE SO I MOVED OUT IMMEDIATELY! read more

HORRIBLE PLACE BEWARE!!!! we had just moved to the Bay Area and needed two storage spaces until our home was ready.. As we unloaded all our belongings we couldn't help but notice the "manager" and his goon squad circling like vultures around us..as they kept driving by with their golf carts as we unloaded our belongings into the unit..did we think it was odd yes, but not ever renting a storage space before we thought Maybe there just making rounds and keeping the place safe boy were we WRONG!!! Two weeks later as we arrived to get all our belongings out.. We were horrified at what we saw ALL OUR BELONGINGS WORTH VALUE HAD BEEN STOLEN!!!! Our locks were never compromised someone got in from the back of the units...Unscrewing all the bolts and gaining entrance. We are sure this was an inside job. No one else had been burglarized only our two units. COINCIDENCE??? HORRIBLE MANAGEMENT... The so called "manager" was not helpful or sympathetic what's so ever..only surveillance cameras are in the entrance, and how convenient not on any of their units. Was a complete nightmare!! read more

A few days after reserving a space I received an e mail asking if Cubesmart wowed me. No, they haven't wowed me. I reserved a space a week ago Saturday. I intended on moving my stuff the next day. I misjudged the size of the unit. It's way too small. They had no other space of the size I needed. I had to cancel my whole day of moving. I called their office to cancel last Sunday and the manager acted like he didn't know what to do. I asked for a refund. I paid with my debit card. He said he'd find out and get back to me. I asked how long it would take for my debit to be reversed. He said a few days. It's been 5 business days and no refund. No call. I e mailed them 3 days ago. No response. I understand they will keep the $20.00 administration fee but I'm still waiting for the rest of the money to be refunded. I don't want to give them a negative review but at this point I must. Gary Coon read more

I've had my belonging stored here since 12/6/2014, the condo I rented was very small so I put many of my things in storage. Never a problem coming or going. I have been trying to buy a house, at this time things were looking up, offer was accepted and 30 day notice given, now I need another storage unit. The guys in the office were great, helpful and patient. They helped with showing units, I made a decision on a unit because of the size, paid and placed the lock on the unit. While driving out I noticed a unit that was opened. I waited for the young man to come out since they were closed. I asked the guy If I could changed units, He told me, "He would have to wait till tomorrow, to make sure the unit was available. I did not wait for him to call me I called him, unit was available, everything done over the phone, All I needed to do was remove the lock from the previous unit I rented the day before and place it on my new unit. At this time I have moved most of my things into the unit. No problems encountered. Everything went smooth. Guys thanks for everything. Unit 406 & 371. read more

The employee named Jazmine brown was a complete jerk. We have had a storage unit for about five years, there was a problem with our storage unit there was rats coming in from above and a leak from above as well from the rain and we reported the incident but the insurance doesn't cover water and rodent damage we then spoke to the manager Gilbert and he gave us a month for free and offered to move our stuff into an inside unit so we did, well the employee jazmin Brown (African American with glasses) charged us when we were supposed to have a free month, well we told her that she did not know about the agreement tht the maneger and i had and she started to record us and told us to leave the place then started shoving and pushing my mother out the door stomping on her feet and she called the police and so did we about what happened . We spoke to other people and they informed us that they haven't had problems with jazmine Brown. We're going to sue the place and her because of the damage that was caused. Because she PUSHED and SHOVED and STOMPED on a disabled person. Disabled who has fibromyalgia rheumatoid arthritis and lupus and undergoes chemotherapy. read more

I called to find out the availability of the unit in the size that I needed, and was greeted on the phone by a very professional and pleasant gentleman. After reserving the unit, I met with two of them (right before closing) to complete the transaction and it went through without any issues, and they didn't make me feel rushed. They provided me with all the details of utilizing the facilities, including opening and closing times. They made sure my code worked and that I had a lock to secure to the unit even though it was empty (to prevent anyone from taking liberties). I have since delivered and picked up items from my unit, and I'm always impressed with how clean the sight remains. I highly recommend this sight if you need storage. read more

Store managers were nice to deal with. They did not have the size we wanted, but offered alternative.

i hade a storage unit at the cubesmart place in Rohnert park CA and one day I went to get in it and had noticed that a rat had chewed up my box spring and tons of my clothes and as I was looking through a dresser the rat was bedding in my dresser and the manager caught the rat then told me it was no big deal and that my stuff would be replaced but as soon as the insurance company called me and told me that they don't cover rodent damage and that there was nothing else they could do they hung up. still to this day im going to take them to court and get my stuff replaced so do yourself a BIG favor and don't store your stuff at any cubesmart storage place there are rats there and they will not replace your stuff when it gets wrecked the only reason they have a star is because you have to when you write a review place is the worst storage ever read more