BOOST is Busted. I went to the boost store to upgrade my well needed phone. After selecting the…read morephone and actually paying for it, I was asked by the salesmen Dee if I received SNAP(a food stamp program) or state assistance with my medical. I am 61 and disabled & told him I receive state assistance with my medical. After he I guess verified it he told me I was entitled to a FREE TABLET. (Should have been my first red flag). The following day I get an email from my internet carrier (Comcast) has cancelled my Affordable Credit Program (a service that provides low/ income families a discount for their internet services) because I am receiving those services from another carrier. I was baffled. I never changed carriers. After unsuccessfully being able to get in touch with Comcast. I contacted The Affordable Credit Program they informed me that BOOST had not only put a number on my tablet and changed my carrier to them but they also without my authorization applied for the ACP credit to go to their carrier therefore cancelling out my discount for the internet I so desperately need to communicate. Yes, I was livid. I first called and asked them how you could have such deceiving business practices for profit at the risk of low-income families. I returned to the store, Dee was there, at first, he tried to say it wasn't him that did it, it was the guy that was working with him that day and I told him no, it was you. It was just 2 days ago, and it was you. Then he tried to say that he informed me it was thru this ACP that I was getting this free tablet. Which I told him that was an outright lie because had he mentioned it I would have gladly told him I am receiving ACP with my internet service already. He then changed his answer to I forgot to ask you. So, I said to him, you completed a government document on my behalf without my authorization. He had no comment. I returned the tablet; Dee called ACP and cancelled it B Reason: Customer already has an ACP for her household. How many people have they scammed getting two bites of the apple. The ACP which they get credit for and then changing you to their carrier getting additional revenue. Please beware of such promotions, it's not a promotion it's fraud. I intent to send a letter to ACP, Consumer Complaints and the Better Business Bureau. I have no doubt this has happened to thousands of people not knowing why they lost their ACP credit for internet, I am seriously considering contacting an attorney to pursue a Class Act Suit against merchants such as boost that have abused a system designed to assist low-income families for business profit. If this has happened to you take action. Boost is obviously under the impression that low-income mean low- intelligence but they will see that is definitely not the case, I will do EVERYTHING in my power to make sure Boost does not victimize anyone else. Add a photo

The good news is I like their plan and customer service. I haven't been to the store yet, but l…read moreplan to visit soon

Terrible company. Do not sign up with them. I closed my account…read more (5 gigabytes) on June 12, and they keep charging me a full price: $50.27 for 5 gigabytes) which is the lowest plan- DO NOT BELIEVE THEIR OFFERS- IT IS NOT TRUE. When I closed the account, they said the remaining would be prorated. Now they are saying they DO NOT PRORATE. I have to pay the full price by July 7. (two billing cycles!!). This company is a scam. Do not sign up with them. When I closed my phone accounts with Verizon or AT&T, they prorated. WATCH OUT THEY DO NOT PRO-RATE !!!!!!!!! Now they said they will charge me again for June 6 to July 7! (No longer with them since June 12). They want to sign you up by "AUTOMATIC WITHDRAWAL" to keep charging you even if you do not have service with them

Never have I been so disappointed or disrespected. I was going to set up the WiFi and DIRECTV box…read morebecause they have them sent to your house and you have to go to the store to activate them, but the manager thought she was being slick so she called the rep away from me, but I could see her in the window and she was under the assumption, I was returning it and when I called the gentleman out on it, he was like yeah she was just worried it was a return .. so I waited 20 min to be helped - no big deal then the "manager" plays games - pass! I called the rep out on the poor behavior and he said yeah .. that's not how a manager acts that's not Customer Service and yes, I returned to both boxes. I've reached out to the area Sales Manager.- they won't give you the information if you ask by the way even though customer service says they have it - Shea needs a lot more Customer Service training

Very nicely renovated ATT store. The best on York Road both in look and service. We were…read moreunsuccessful in getting a new phone further up York Road at the ATT store at 10000 in Cockeysville, where we felt dismissed. The employee seemed bothered by our questions and more concerned with the telephone she was on the entire time. Anyway...This store at 1803 York Road in Lutherville is our new go-to ATT store. It is large, clean, and well lighted. Best of all, it is customer focused. Troy T. listened to us and went right to work to answer our questions and meet our needs. In 1/2 hour we were walking out the door with a new phone on order. I highly recommend ATT Marketplace Store in Lutherville and employee Troya T.

Have not been here in a while. Bought and apple key board and monitor adapter. I was immediately…read morehelped and also given answers to many questions I had. The attendant was very helpful. There was security there so I felt safe. Gotta be honest prices for these apple accessories are high. However, the customer service was top tier.

Great service and great patience for the associates at the Apple Store!…read moreI will definitely be back to make purchases as needed!!

I really needed a new phone, and Eric at this store worked very hard to get me what I needed. He…read moreworked against Verizon's internal customer service issues, and pushed and pushed to try to help us out. He went above and beyond.

Mr bell was the associate who waited on me and my sister and he found us discounts we didn't know…read morewe were eligible for and he told us about promotions that we were eligible for so we got better phones than what we were going to get initially so he helped us big time would deal with him again