BOOST is Busted. I went to the boost store to upgrade my well needed phone. After selecting the…read morephone and actually paying for it, I was asked by the salesmen Dee if I received SNAP(a food stamp program) or state assistance with my medical. I am 61 and disabled & told him I receive state assistance with my medical. After he I guess verified it he told me I was entitled to a FREE TABLET. (Should have been my first red flag). The following day I get an email from my internet carrier (Comcast) has cancelled my Affordable Credit Program (a service that provides low/ income families a discount for their internet services) because I am receiving those services from another carrier. I was baffled. I never changed carriers. After unsuccessfully being able to get in touch with Comcast. I contacted The Affordable Credit Program they informed me that BOOST had not only put a number on my tablet and changed my carrier to them but they also without my authorization applied for the ACP credit to go to their carrier therefore cancelling out my discount for the internet I so desperately need to communicate. Yes, I was livid. I first called and asked them how you could have such deceiving business practices for profit at the risk of low-income families. I returned to the store, Dee was there, at first, he tried to say it wasn't him that did it, it was the guy that was working with him that day and I told him no, it was you. It was just 2 days ago, and it was you. Then he tried to say that he informed me it was thru this ACP that I was getting this free tablet. Which I told him that was an outright lie because had he mentioned it I would have gladly told him I am receiving ACP with my internet service already. He then changed his answer to I forgot to ask you. So, I said to him, you completed a government document on my behalf without my authorization. He had no comment. I returned the tablet; Dee called ACP and cancelled it B Reason: Customer already has an ACP for her household. How many people have they scammed getting two bites of the apple. The ACP which they get credit for and then changing you to their carrier getting additional revenue. Please beware of such promotions, it's not a promotion it's fraud. I intent to send a letter to ACP, Consumer Complaints and the Better Business Bureau. I have no doubt this has happened to thousands of people not knowing why they lost their ACP credit for internet, I am seriously considering contacting an attorney to pursue a Class Act Suit against merchants such as boost that have abused a system designed to assist low-income families for business profit. If this has happened to you take action. Boost is obviously under the impression that low-income mean low- intelligence but they will see that is definitely not the case, I will do EVERYTHING in my power to make sure Boost does not victimize anyone else. Add a photo

I'm an old technophobe who consistently struggles with my iPhone. Yesterday I visited the store in…read moreTimmonium and Victor solved my problem. Took a heavy load off of my shoulders. Thank you, Victor!

This message is not for the specific CC store, but nationwide…read more I have stopped service, and paid my dues at the time, after staying for many years w/ CC. I simply found a better deal elsewhere. But they keep on billing me. I refuse to pay. Now I receive threat of collection agency. I wish they would send me an invoice, with the date of service I am supposed to pay for, and the chronology of all this. But they don't. I am not going to spend time on their call line. If you send me an invoice, tell me at least what it is for. Also, for any potential costumer: I don't recommend it overall. The price seems low, but there s many surcharges here and there. In the end, the price per GB/min is really high, and most importantly, not transparent.

Wow! Things have really changed. We went in looking for accessories and left empty handed. My wife…read morewanted an attachment for her cell to act as a stand to replace her old ATT one. SORRY no longer in stock. I wanted to replace my cracked safety screen that this business applied a while back. NO we were told that is not done in house anymore. It has to be done on line and to receive the screen by mail. Employee was courageous but the business has failed miserably.

Extremely dishonest sales tactics. Hidden fees and omitted details cost me hours of stress…read more Be extremely cautious when upgrading phones at this AT&T Timonium location. While the store itself is clean and the staff appears friendly, they used manipulative sales tactics that ended up costing me hundreds of dollars and hours of phone calls to fix. They quickly signed me up for extra options without thoroughly explaining the charges. My standard monthly bill shockingly jumped from around $200 to almost $600. Here are the specific issues I encountered with their staff, particularly a representative named Jacob: False Promises on Fees: Jacob assured me that my upgrade fees would be waived with absolutely no problem because I am a long-time AT&T customer. In reality, they were not waived. I had to call AT&T customer support three separate times, escalating the issue to a manager each time, before the upgrade fees were finally removed. Double-Billing on Lines: A family member wanted to transfer their information to a new phone and a new phone number. When I brought the old phone in to deactivate and trade it in, Jacob assured me this wouldn't be a problem and that the previous number would be dropped. Instead, my next bill was a shocker. Upon investigation, I found they were charging separate data and coverage plans for both the old phone and the new phone. Omission of Upcoming Product Releases: The sales team neglected to mention that the brand-new iPhone 18 series was launching just three days after my visit. Had I known, I would have either waited for the new model or purchased the iPhone 17 series at a substantially lower promotional price. Instead, I felt duped into paying full price for an older model right before it was succeeded. Overall, I felt manipulated by the sales team at this location. They make everything sound incredibly smooth in person, but omit critical details that completely ruin your bill. I had to spend hours on the phone with corporate escalating conversations to manager levels just to get these errors corrected. Avoid this store.

Have not been here in a while. Bought and apple key board and monitor adapter. I was immediately…read morehelped and also given answers to many questions I had. The attendant was very helpful. There was security there so I felt safe. Gotta be honest prices for these apple accessories are high. However, the customer service was top tier.

Great service and great patience for the associates at the Apple Store!…read moreI will definitely be back to make purchases as needed!!

Ben was super helpful as we arrived not knowing anything we wanted except a computer, and maybe a…read moreMacBook. After browsing with absolutely no pressure to make a sale, we decided we wanted a gaming computer and a curved monitor. Ben was super helpful, asked all the right questions about how we're going to use it, our price range, and what add-ons and capabilities we cared about. Ben answered all our questions with ease, was incredibly knowledgeable, and left us feeling well educated and confident in our purchase. We left with a great ASUS curved monitor and a PowerSpec computer, their personal brand. Can't wait to get this set up and start playing! Thanks, Ben!

I brought a PC with issues in a few days ago. After around 24 hours, I was told my motherboard, SSD…read moreand cooler were showing failures so I decided to let them build a new system. I worked with the combo team to create a package and have them build it. Went home, thinking everything was fine. The next day I called to check for progress on my PC and was told my system was still in diagnostics, which struck me as odd as we had already passed this point. I gave it some time and decided to check again later where I got the same response. I explained that we went and had a new system lined up to build and we were just going to keep my graphics card and my NVME drives. A day later, I was told to come pick up my new system, and as I was paying for it, I felt something was off with the pricing. At some point, they had just decided to put a different motherboard entirely than the notification or telling me which broke the bundle price. After the manager had come over and did some magic they refunded me $200 which was fine and I thought the experience was over and I was not going to leave any negative feedback. That is until I tried playing my system. After starting it up, I had noticed there were some issues instantly. First and foremost, the drive that they had told me had failed and we would not be bringing over to the new system, was in my system. They were supposed to have removed this drive, wiped an NVME, and done a clean install on windows on that drive as they had pitched it to me that this drive that is currently in my system and was in the old system was showing failures and would need to be replaced. I thought that was a strange oversight, but that also was not the end of my issues. I started inspecting my PC and noticed that several of the cables were not plugged in. There was an attempt to plug them in, but they were just left halfway in and bending my pins. I am exceptionally upset at the overall experience as I trusted them and gave them a decent chunk of money in this time, just to be disrespected. I feel like I should just automatically be given an extended labor warranty at this point at the least.