My mother has had a Metro account for 4,000 years and I finally convinced her that it was time for…read morea new phone. We went to this Metro location because we happened to see it open. The reps on duty were Kurt and Tasha, they not Only surprised us with their professionalism but they went out of their way to make my senior mom feel cared for and took care of her needs from A to Z. This is the 1st & only time that I have had a great Metro experience while assisting my mother with her metro account. These reps are what customer Service should look like.

I wanted to thank Ms.Marleni Rodriguez at T-Mobile in Essex MD for helping my daughter, my husband…read moreand myself with new phones new service. She took her time and answered every question we had. She went above and beyond her job description to make all 3 of us happy. Thank you again Ms.Rodriguez...

I went to this location at 7:56p to exchange headphones that I purchased. 2 staff members inside…read moreinformed me that the store was closed although the online hours of operation and sign on the door stated that the store closes at 8p. One associate motioned her hands to say "no" weren't not open when I pulled the door. After looking at my watch, I questioned her about the closing time. The associate then asked what I needed. I informed her that I wanted to make an exchange for headphones. She said that they didn't have the headphones that I was looking to purchase (even though she never even looked at the items I had in my had). I told her that I was looking to exchange them for airpods and pay the difference. She then stated that they did not sell AirPods at this location. I just informed her that I would write a review. I hate when people get jobs in customer service/retail but they hate doing the actual job. This really ruined my experience as I rushed to get here before they closed.

they went out of there way to help my wife Sam the boss drove almost hour to help my wife i was so…read morepleased Jose was amazing as well doing 3 things at once i was so impressed

From the most knowledgeable, sophisticated audiophile to a person who has only recently discovered…read morehis/her love for music--and for that vast segment of the musically attuned population between these two extremes--one need look no further than Gramophone in Timonium, Maryland, for your high-end audio needs and desires. Gramophone carries the very best in all the categories and groupings that constitute the vast repertoire of audio equipment: bookshelf speakers, floor speakers, CD decks, amplifiers, turntables, receivers, sound bars, isolators, precision cabling, and much more, exclusively featuring only the most reputable, trustworthy brands in the high-end audio equipment market. For the nascent audiophile who is a recent entry to the world of high-end audio and who might be challenged by the dizzying array of available high-end audio equipment that graces the market, fear not, for Gramophone's employees are the most knowledgeable, skillful, and passionate in the business, bar none. Of equal importance--and perhaps even more so--they are willing, able, and sincere in assisting you in whatever way possible, since they instinctively know that the purchase of high-end audio equipment is a deeply personal, serious decision and one involving a substantial financial investment. Case in point: in Spring 2025 I made the leap from an owner of a reliable, intermediate, matched stereo system that had served me in good stead for decades to a complete high-end audio system consisting of Yamaha, Sonus Faber, Marantz, and Tascam audio equipment. The Gramophone employees assisted and guided me at each step along the way as I assembled a high-end audio system that met my needs, musical tastes, budget, and personal expectations. The end result is that I am now the proud owner of a complete high-end audio system that fills my home with exacting, precision, enriching sound quality that I have so keenly desired for such an extended period of time. Another category in which Gramophone is unmatched in the world of high-end audio is that it stakes its very reputation on standing behind every product that it sells its customers. There is a personal situation that I encountered with a product--a Sonus Faber Lumina I Bookshelf Speaker--I purchased from Gramophone a short while ago. While time and space do not allow me to go into great detail about this situation I will personally attest that Mr. Justin McMahon, one of the Gramophone high[er]-level managers, took care of every detail that impacted this situation and replaced the defective Sonus Faber Lumina I Bookshelf Speaker and its mate with a pair of brand-new Sonus Faber Lumina I Bookshelf Speakers. It is demonstrative of the professionalism, courtesy, and laser focus on customer satisfaction exhibited by Mr. McMahon that has elevated Gramophone to loftiest pinnacle of exceptionalism in the highly competitive world of high-end audio equipment companies. Lest I be remiss in completing this review to my satisfaction I must also pay tribute to two other Gramophone employees: Joseph Moscatell and a young man named Daniel. Joe Moscatell has assisted and guided me in ways too numerous to mention throughout every step of each purchase I made with Gramophone, and there have been quite a few. Daniel is a young man whose knowledge of audio equipment belies his youthfulness. When I was researching high-end audio equipment it was Daniel who took great pains to explain in excruciating detail the functioning, performance, and harmonizing of high-end audio systems and how best to match components from various audio manufacturers to achieve an absolutely flawless sound quality. Having now passed mid-life I am no longer a young man; ergo, by this time in my life I have dealt with scores and scores of companies, with some ranked appallingly poorly to a few at the extreme other end of the quality continuum, thus earning a very high mark. As a consequence of dealing with scores and scores of companies, I have, out of necessity, developed a much-needed sixth sense for evaluating their overall quality, reliability, and trustworthiness. In all my many years on Planet Earth I am respectfully honored to state that Gramophone is, in all likelihood, the one company that has exceeded my extremely high expectations in every possible way. Keep up the outstanding work, Gramophone; your class, precision, and excellence absolutely do not go unnoticed. A supremely satisfied customer. Mr. Nick Glorioso

Nick has provided excellent customer service. Thank you Nick & Sky by Gramophone Team!read more

I was pleasantly surprised and impressed by this store. I dropped of a laptop because the screen…read morewas not working on a Saturday. The employee that was helping me said that they will order the part on Monday, it should come in Tuesday or Wednesday and the laptop should be ready to pick up by next weekend. The store notified me on Tuesday that my laptop was ready to be picked up. I went and picked it up and the screen is back to working again and the price was very reasonable. M. D. and his crew at the store were very good.

This phone repair shop had a bit of everything: cell phone covers, cords, chargers and much more. I…read morewanted a strap for my phone. The employee let me see how it fit before purchasing. I bought a black one. I asked if broken screens were the biggest reason for visits. The employee said yes. My husband asked how much it would cost to unlock a phone. The employee said, "$30 or $35. Both employees were nice and completely distracted during the entire visit.

We've used Junk King several times since moving and have always been pleased with their services…read more They show up on time, they make quick work of bigger jobs, and their service people are friendly and kind. No complaints about our experience - we will be using them again!

A family member needed a refrigerator moved out of his house. He had called several places, even…read moremaking appointments with a few, but they never showed up at their scheduled day/time. Awful! I found Junk King on Yelp, of course, and I'm so glad I did. Anthony answered the phone when we called to inquire about a price, quoting lower than the no shows quoted. It was easy to make an appointment, he showed up on time on the scheduled day, was professional and hauled that junky away! There are reliable people still in this world. Anthony proved that!

I used to really enjoy this store but it seems, at least as of March 2025, they have eliminated…read moretheir plus size offerings. Nike isn't known to be the most size inclusive but there were at least a few racks dedicated to sizes 1x - 3x. On my most recent visit, even XLs were few and far between. Yikesssssss.

Not bad at all. I came here on Black Friday....pretty much asking to be a glutton for punishment…read more lol. As you can probably guess, it was a madhouse and very crowded! But, surprisingly the store was fully stocked, well organized and full of great stuff. I bought two pair of shoes, a couple of running shorts, gym gear and a hat for less than $120 bucks! Talk about a deal...Anyone who knows about a Nike store, you can pay that price for just one pair of shoes or hoodie alone!! LOL! The floor plan is open which is great for accommodating large crowds, and this place tends to get crowded for sure but, what I've noticed is that the lines at check out move fast and they tend to have a good rotation of inventory. There were a couple of items on the floor where I needed a different size and one of the staff members were able to check their stock and pull the size I needed from the inventory room. I really appreciated that as to he could've been lazy, and not even bother to put forth the effort, giving that the store was so crowded. In all, easy to shop because of the set up and attentive staff. Also, great prices and return policy. The store is large, clean with lots of rotating stock and items for a factory outlet store. Will definitely come back. * YELP ELITE TIP: Get the Nike app and sign-up/become a Nike Insider Member for 15% percent off your first purchase, monthly exclusive deals, sale offers and a 20% off special discount for your Birthday! Can't beat that. And, the best part of it all....is it's $FREE.99! :)

They would get 5 stars but the customer service was trash! No one greeted me when I walked in. I…read morewalked around clearly looking like I needed help. No one person said one word to me. These young ladies were too busy in the back chatting. I should have walked out and not bought a thing but I needed what I needed and this place is right up the road from my home. Such a shame the last time I came in they were much more helpful. Let's get it together ladies. Cleanliness is 5 stars and selection is 4 stars. This place is getting two stars for having trash customer service

Great Sephora location located inside Kohls. They have everything you need here. I've been trying…read moreto find one closer to me.