I had Boostmobile and an S8. I wanted to switch to another provider and upgrade my phone. This was a two day process because they did not have the S20 FE in stock. So this review explores both experiences.
Day 1: The Introduction of Tmobile service plans, learning how the phone trade ins work, phone payments coverage over the 24 months, credit check, etc.
Things to Note:
* Switching service providers and phones is like purchasing a car. The process was hella complex and long.
* Come with time on your hands.
* I went from paying $50/month with boost to $91/month with Tmobile. If I didnt get an upgraded phone, my service bill would be $70/month (auto pay). I think the $20 increase in service cost was worth it.
Pros:
* I worked with a young lady named Lauren. She was A+ with me. She was very knowledgeable about the Tmobile process, products, and services. I asked a million questions and she patiently answered them even if that meant providing clarity on what she just said. If she didnt guide me though the process, I would have quit. That's a promise.
* At one point, Lauren quoted me a total cost that was way past what I wanted to pay. She was not deterred. She made a recommendation that worked out to lower my monthly cost by $12/month. I appreciate that.
* Since they didnt have the S20 in stock, they put the Tmobile sim card in my S8 (and removed the Boostmobile sim). That evening, I experienced a major difference in service. My group texts worked, I was able to be on a call and surf the internet at the same time, etc. I know...things that should be simple.
Cons:
* It was a long process. There are so many "if this than thats." You have to listen to every word spoken because if you miss something you will miss the fine print.
Day 2:
My phone was delivered to me in two days as promised. Although the phone was not activated, I was able to transfer my contacts, calendars, text messages, etc. using Samsung Switch. That was empowering. After I set up the new phone, I took it to Tmobile for activation. It took less than 3 minutes for the representative to switch things over. Swift and to the point.
Overall, I am delighted with my switch to Tmobile. My phone experience to 100 times better. read more
