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    Verizon

    2.4 (37 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    4 months ago

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    Verizon S.

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    11 months ago

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    Verizon S.

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    10 months ago

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    Verizon S.

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    5 years ago

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    Verizon Customer Service

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    2 years ago

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    Verizon S.

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    2 years ago

    Highly recommend this business. Not only is the staff friendly and courteous but they are always willing to help

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    Verizon S.

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    3 years ago

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    Verizon S.

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    7 years ago

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    Verizon Customer Service

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    5 years ago

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    Verizon Customer Service

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    5 years ago

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    10 years ago

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    7 years ago

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    5 years ago

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    8 years ago

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    Verizon Customer Service

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    14 years ago

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    9 years ago

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    16 years ago

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    13 years ago

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    5 years ago

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    9 years ago

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    11 years ago

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    8 years ago

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    8 years ago

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    9 years ago

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    10 years ago

    Extremely slow...the employees attempt to do the best they can but poor scheduling results in constant wait times that exceed competition.

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    8 years ago

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    13 years ago

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    9 years ago

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    11 years ago

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    8 years ago

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    8 years ago

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    15 years ago

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    12 years ago

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    12 years ago

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    12 years ago

    Wait time is horrific. Doesn't matter if you have an appointment or walk in, wait time is over 1 1/2 hrs!! Maybe short staffed?

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    9 years ago

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    11 years ago

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    Ask the Community - Verizon

    Review Highlights - Verizon

    Got some general recommendations for 5G phones, and specifics and why her choice was one based on seeing limited customer problems or returns.

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    People searched for Mobile Phones 384 times last month within 15 miles of this business.

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    Best Buy Owings Mills - Smart lock  purchase

    Best Buy Owings Mills

    (91 reviews)

    $$

    I was at the Owings Mills location yesterday morning and I received the worst customer service than…read moreI have ever received in my over 60 years of life. I could not get not one person to assist me with my purchase. Not one. It was like no one was trying to sell anything. When I arrived, one guy was talking to a customer, but then he disappeared. A lady walks by I ask if she could assist me. "No. I work here but I don't do sales. I'll call someone to come assist you." She did but no one showed up. I ask the guy who's by the door. I don't know what his function is but he's definitely rude. and full of self-importance. I asked if he could get someone to assist me, I wanted a tv. I had already picked out two online before I came and wanted to make the final selection in the store because I had questions. He said go over there under that sign and someone will help you or just grab a tv off the shelf. I didn't want to just grab a tv, I wanted assistance. I was in the store because I needed help, not because I worked there. Not to mention, I had already been under the sign for almost 1/2 hour. I had questions. I ended up going to my car and placing an order online. It took about 5 mins to get the tv, but I didn't get to ask questions or ensure that I would be happy with the selection. I got absolutely no customer service, and they all seemed like they didn't care about customers or what's going on in a store. You'd think if they see someone for looking around in the same area for 1/2 hour not purchasing, someone might say "May I help you." That never happened. I don't know what the problem is with the employees at this location and I will never, ever consider spending a dime at this particular Best Buy. This store couldn't care less about customers or whether or not they make a sale. As for the TV, I will most likely return it over the weekend. When I think back on my visit to this location. All I want is my money back. I can spend it some place where employees still practice customer service.

    Word of advice, do not schedule a computer purchase pick up if you need to migrate the data from…read moreyour old computer to the new one. You are better off having the new order delivered and then doing the migration and return yourself. I got a hard time from, Anthony; Store Tech. Supervisor, about not being able to get my trade-in value without either... -- leaving my old computer there for the transfer (for at least 2 days) or -- voiding the purchase in full, and re-purchasing w/out the trade-in deal This is a store policy to, according to them, protect from theft. This makes no sense, because you aren't even able to get the trade-in credit until the older computer model is delivered and logged in as a physical return, no? Also, if I had chosen to have the new computer delivered instead, this wouldn't have voided the trade-in deal. I'D LITERALLY BE IN POSSESSION OF BOTH COMPUTERS...so, isn't this what they claimed would put best buy at risk? On top of everything else, my older computer was knocked down to poor condition for the trade because of a minor chip at the edge of the screen. Like, really? This was per Anthony's appraisal, and after a good 40 minutes of his consistent mansplaining. No exaggeration here. I did not have this issue what-so-ever when I did this same thing a couple of years ago in Los Angeles County, CA. This is total paranoia on the stores part. If you can purchase elsewhere, then I highly suggest doing so.

    Verizon - mobilephones - Updated May 2026

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