So Ive gone to here back and forth. I would need to alert that the review is a combination of Verizon wireless itself and the store. So the store is limited as to what it can do for a customer eventhough it is a corporate store. Verizon service is not up to par. I was told that I needed to purchase a new phone because my phone was not keeping service after several times on the phone and visits to this store. I purchased a new phone to have it do the same thing. Poor service and dropped calls. Verizon service has declined tremendously. I am stuck in 3 years basically or pay out $900. Its really nice folks in the corporate store but be mindful you could be sitting waiting awhile before seen. I dont know what company is better but Verizon doesnt seem like the company for me. read more

Verizon - Mobile Phones Near Me - Owings Mills, Maryland

I would like to see better communication and consistency between Asurion and Verizon Wireless retail regarding phone drop-offs. It's extremely frustrating to receive both an email and text message confirming that I'm able to drop off my phone, only to receive different information when I arrive at the store. The back-and-forth communication creates unnecessary confusion and wastes customers' time. I understand that policies and procedures may vary, but the information provided to customers should be accurate and consistent across all channels. Please work on improving the communication between Asurion and Verizon Wireless retail so customers receive clear, reliable information before making the trip to the store. This would make the overall experience much less frustrating. read more

We worked with Jesse who was extremely helpful in finding the right tech support for our issue. We will definitely return when we are ready to purchase products. read more

preying on my autistic sister. continuing to charge her for redundant services and then referring her to a collection agency.

I recently switched to Verizon from another carrier and I didn't have the smoothest experience however Michael McCall worked with me in the store after numerous attempts on the phone with customer service. Ask for Michael he was very helpful and communicated well throughout the process. read more

Taj is seriously the best. He's helped me several times and is always friendly, knowledgeable, and easy to talk to. He answers all my questions and gives solid advice every time. He's the reason I keep coming back. If you're stopping by a Verizon store, ask for Taj. read more

I recently had to make 4 trips into the Verizon store concerning my phone being deactivated daily. A wonderful young man named "Matty" helped me speak with someone in financial services each time. This is a review about this young person who was patient, kind, and very respectful. As an older adult, I appreciate top-notch customer service when I encounter it and for this he receives 5 stars. When I had called Verizon, I got the automated service, which has no prompt to speak to a "live person." That is a poor setup for an automated service. read more

Came here to dispute and discuss bill items that were not normal. Wanted to speak with a person directly and not customer service over the phone. Also had some phone questions -- issues and new phone questions. Luckily Brittney was the person ready to assist us. She's a manager at the store, very friendly and very helpful and made a suggestion with regards to the phone issue to switch out the SIM card, which was not something I had thought of previously to fix the problem at hand. Got some general recommendations for 5G phones, and specifics and why her choice was one based on seeing limited customer problems or returns. Gave me food for thought. On a side note, this Verizon store was well set up with social distancing signs all over the floor and various stations with plexiglass set up for assisting customers with needs. Highly recommend asking for Brittney if you are having issues and need a smart, confident, helpful, and friendly person helping you with your problems and needs. read more

Very disappointing visit. As longtime Verizon customer, didn't feel welcome or valued. Customer Service Rep left me and helped another customer. Manager was nice and stepped in, but no effort to resolve my issue. Just left the store. Take the time and go to store in Pikesville. EXCELLENT customer Service...always! read more

Highly recommend this business. Not only is the staff friendly and courteous but they are always willing to help

I honestly don't know how to thank the employees of this store enough. They didn't sooo much time Ruth me. Their customer service went well beyond just providing me with service, they truly cared about my welfare and showed genuine concern. I am forever indebted to these employees. I highly recommend this store, read more

Horrible service via phone. I wanted to believe the reviews were wrong ... but they weren't. The sales rep was trying to help and then when we realized that the online rep had screwed up, he threw up his hands and went ghost. I purposely will not call him out because he really did try to help. Verizon finally resolved my issue after 6 hours!! Ridiculous and wasted my time. Can't wait to move my service away from Verizon. A joke of a company. Not to mention piss poor reception. You have to do better Verizon! read more

Verizon in general - not this store. The company offered $200 in Visa gift cards for signing up for the new Gigabit internet service. Available 60 days after opening account. I received an email saying my rewards are now eligible and to click the link in the email, log into my account, and click the Reward tiles. The Reward tiles are not available even several days after the email and my eligibility date. I have tried calling, chatting and wasted a couple hours. Chat cannot help and the ridiculous Verizon phone tree cannot get me to a live person with at least a 3-digit IQ. The customer service contact processes SUCK!!!!!!!!! read more

Oct 26th: I TRIED Fios Verizon for cable TV and regret it emmensely!. On Oct 27th, the tech came to my house set up TV, I already had internet for 89.99/month for almost a year. Verizon TV quality is real bad. Myveriozn TV was set uo bu i home tech on Oct 27th, However, what's really bad is on Oct 28th when they sent signato add adiitonal channel it blew my 75 in TV of 6 month out to a blank screen became blank. I called Verizon immediately, they had a superivisor call me who stated its not their fault and that he could not imagine anything his techs doing to makes that happen. He said, that's crazy, let me investigate and call you back. I havent heard from him since or anyone else at Verizon. STAY AWAY FORM VERIZON FOR HOME TV. THEY DID NOT CARE ABOUT MY PROBLEMS, NOR DID THEY TRY TO HELP ME. WHAT A HORRIBLE COMPANY read more

Went here a new case. VERY busy store, but was waited on promptly. I must admit, the price of the "covered" accessory item, was 25% higher than I could get the item on Amazon....brand new as well. . That was with our 20% discount. So lesson there, I will still rely on my tried and true Verizon store for other things. However covers, cases, keyboards for my tablet....all that kind of stuff. Amazon. The mark up is too high. THAT is not the staff control, and all the staff was so nice. Nice store. read more

Verizon - Busy busy busy - Mobile Phones Near Me - Owings Mills, Maryland

John & Joey are completely unprofessional!! Joey signed me in while he's assisting a customer. Myself & my friend used the facilities while waiting to be assisted. Two customers left & we patiently waited for someone to call for us. Unfortunately, 5-10 additional minutes passed & John & Joey (who we're not assisting a customer did not tend to us). My male friend alerted them of my needs & desire to purchase a new phone, but was told they were dealing with "an issue", on their iPads. When he informed me of their response, I said I would try my bubbly charm to receive proper service, yet I was told the same dry & rude response of "we are dealing with an ISSUE"! Both John & Joey held badges that read "managers", so I felt it would be a waste to ask for a manager. Toni (a customer specialist) tried to interject but at this time Joey was threatening to call the police after I told him he was a "waste". Both John & Joey we're unprofessional, as they refused to assist an in-store store versus an online."virtual" issue, which I pointed out. I repeatedly stated in store money is guaranteed while online purchases or a similar issue are not. Joey & John should not have manager status nor should they work in the field of customer service. If anyone is wondering I have a Masters degree in Communications & have worked in television across the country including WJZ & WMAR here in Baltimore. If a regional manager is reading this please replace Joey & John ASAP! Best, read more

I had hopes because it's clearly a flagship store, feels like an Apple store but waited and waited after being checked in. There were other people working but no one came to help us. Told the manager I was leaving. Clearly she didn't care... read more

Got there during dinner time and had no wait. I'm always such a sucker when my contract is up. (like the time I bought the Chocolate phone because they were piping the smell of chocolate into the store and were giving away flippin chocolate bars) I knew what phone I wanted and Marc was awesome helping me get what I needed. The only thing he hesitated on was whether or not I could have gotten a better deal online. Don't tell me if you know the answer - and he encouraged the insurance -which I'm still not sure I need. All in all, a good time was had by all. read more

I consider myself a pretty patient and forgiving customer however the service at this Verizon was too terrible. The wait wasn't too bad, around 15 minutes. However, unless there is a rule in which the Verizon staff are not allowed to talk about the features of their phones and I don't know about it, I found it extremely rude, unhelpful, and unprofessional that the woman "helping" us refused to run through the salient differences between the three phone models I was considering. While I know that "every thing is listed online", and people have different priorities. it can be helpful to learn about what are the MAJOR, important, and most noticeable differences rather than being told "it's all personal preference." read more

Three stars may not seem like many, but for a Verizon Wireless store, I'd say that's the most I'll probably ever give. This location was helpful and much more efficient than the location I typically visit in Timonium; I was provided with service within ten minutes and back in my car within fifteen. The woman I worked with was very helpful and accommodating, but I could tell that this was probably not the case for everyone. More than one other customer seemed very confused with new plans/ phones and the service technicians were not doing a very good job of explaining anything to them. I was frustrated for my fellow customers for their experiences, but more frustrated with the fact that there were four Verizon workers greeting people walking through the door and helping them sign in, while all of the customers stood there waiting for service. All in all, most of my frustrations were typical of any Verizon Wireless experience. The location was better than most in regards to its relative efficiency on a Saturday morning and I'd say if you're sick of the Timonium location, you should give this one a try. read more

05/26/13 Felt like I was at a full service Maryland Motorvehicle Administration while waiting, and Marylanders know what that means. However the sales person was helpful and very attentive! read more

Incredibly disappointed with the service at this Verizon store. We have been Verizon customers for more than 10 years, but this experience is enough to make us want to leave. The reviews are correct, the wait is long and we came in more than an hour before close expecting to wait. My sister needed a simple iPhone upgrade and we knew exactly what we wanted (didn't want to drag things out in the store). I had visited another Verizon store a few weeks ago and made the same exact upgrade with no issue. The store was not busy (4-5 customers) but the staff was moving at snail's pace. We waited, didn't complain, and watched as customers were helped with switching networks, upgrading devices, and activation and content transfer assistance. This is where things went really downhill. Although the staff was using an online appointment tracker to help guests in the order that they arrived, we started to notice that some guests were being served well before us despite coming in after us. I doubt Verizon makes appointments at 30, 15, or 10 minutes before close, so it was clear that certain customers were given preferential treatment. We were finally called over at 7:55 (5 minutes before close). Julian was an absolute NIGHTMARE to work with. It was clear he wanted to leave and frankly we didn't intend to take up much of his time, but he did not discuss our phone plan at all with us and would not help us transfer or activate the phone. He simply handed us the box and said "you can do this at home". He said that Verizon no longer assists with activation or content transfer and that the "courtesy service" stopped "about 2 months ago" When we asked about trading in her old phone he told us to come back another time to do it. I know nothing about my new plan, walked away paying close to $75 more than I wanted to due to his refusal to do a trade in, and plan to take this experience up with corporate in the morning. If Julian did not have time to serve us completely, I would have preferred he ask us to come back at another time. If my sister did not need the new phone for a trip tomorrow, I would have gone to another store. So disappointed that he was able to make the sale. read more

Worst customer service around. One of their largest stores around and only two people working the store during peak hours. The line was very long and no one came to check anyone in or explain the wait. Waited two hours for service. This is the worst Verizon store I've ever been too. Avoid at all costs. read more

It's not that it's a bad store per se, it's just slow. I was in a rush and needed to get my phone number transferred onto a new phone. I came a few minutes after opening and the store was already packed. Mind you this wasn't after the launch of a new iphone. The greeter was friendly enough and took down my info and I started waiting. I looked around at the phones, played angry birds on a new lg phone. And waited. I connected to the WiFi, got my email. And waited. I looked at the various accessories And just kept on waiting. It took over a half hour until someone was available to help me. It turns out i didn't even need to come into the store at all in the first place and then gave me the number to call. Now I get that I could call the number, but once I'm already in the store, they can't just change my number in front of me? So, overall a frustrating experience, it would of been nice to have been told I didn't need to come in, or at the very least reward my patience. read more

I went in today to upgrade an iPhone. Employee was extremely unfriendly and instructed me to log on to guest wireless and back up my phone on cloud . The wifi in the store was so weak I couldn't do a back up on my old phone. That didn't stop the unfriendly employee from letting me sit there for 15 minutes waiting for my phone to back up. After first employee left second employee told me not to waste my time, it never works. Store is nice and new. Service is horrible with attitude. read more

Extremely slow...the employees attempt to do the best they can but poor scheduling results in constant wait times that exceed competition.

Once they wait on yoi they know their products. But you better pack a lunch, because you will wait the better part of an hour just to talk to an employee. Worst experience of the year- EVERY YEAR read more

Moved to Columbia MD recently; had the worst experience w Fios, starting from uninformed and uncaring "sales rep" all the way to never getting my router delivered. I still do dot have wifi after 13 days of starting w Fios. DO NOT use Fios. read more

Horrendous service at this location. We were created nicely when we walked in and registered for someone to help us, but it stopped there. Danielle walked over to us and never introduced herself and clearly had an attitude from the beginning. I was looking at the new Pixel phone and that's all she focused on and walked away. Wouldn't offer to talk with me about the phone itself just insisted we talk about plans. Gave me a lot of attitude when I asked questions and I think even rolled her eyes at one point. Probably the least helpful sales person I've ever met and we will never be going back. read more

David went above and beyond in assisting me with replacing my broken phone. I was in and out with what I needed in a reasonable amount of time. The store is clean and bright, the employees are helpful, the wait wasn't too long, and there is plenty of parking. The only issue I had was that they have a phone on their counter that people call regularly. The ringer on it is set to max volume, so it is almost deafening when people call. I found it really annoying as it kept interrupting the salesperson who was helping me. read more

This place is PHONY!!! They advertise one thing and it ends up being another!!! Customer service is a joke, ESPECIALLY DANIELLE and their manager is too!!! I came in on launch day for the iPhone X and they had it in stock which was great...since no one else had it!!! I felt good because I really wanted the phone and Xfinity did not get their shipment. Anywho, their deal for trade in was a LIE , as I was quoted $120 and ended up getting $60 and NO ONE told me!!! I called Verizon customer service and the lady was great, but...she then called the manager of the store and she all but said I was lying about the trade in I was offered!!! WHO DOES THAT?!!?!!!!!????!!! Although the X is a nice phone but hangs up the call every time I place my ear to the receiver...yeah and it's a $1000 phone and I didn't catch the hype and wanted to exchange it for the 8+ and the same dry ass representative that sold me the phone said I had to pay a restocking fee!!! Umm...I am within the 14 day period!!! They do have a one or two professionals in the store and they need to TRAIN EVERYONE ELSE! Or...they can rebuild the entire store and TRY AGAIN! read more

One of the best Verizon store experiences I've ever had! Everyone in there went above and beyond to help me! I wish I could remember their names but the two that helped me were wonderful! Everybody else that worked there were extremely tolerable towards the more obnoxious customers Good crew! My future store read more

Came here a month ago wanting to switch from T-Mobile. Unfortunately, the one who attended to us was a lady named Khadesha who had major attitude and looked extremely disinterested to do her job. The quote she gave us was too expensive so we decided to just stick around with T-Mobile for awhile. A month later, we went back to this store since it's close to home to ask to see the numbers again and she(just plain luck we got her again) tells us over and over " I just gave them to you, you should still have it. I don't know why you're asking again cause I just gave it to u." Needless to say, we left that store and went to another Verizon store with great reviews which was an hour away from home but it was all worth it cause got the best rep Shawn Spann. read more

I'm a current Verizon customer and I came into this location to pay my bill. Since, they don't have a kiosk machine I have to wait for an associate. I've been waiting for 15mins just to pay my bill. This is absolutely ridiculous. I don't understand the purpose of inconveniencing your customers. Why isn't there a kiosk in every authorized location? read more

WORST CUSTOMER SERVICE I have ever received! Kadisha the sales rep had no interest or concern for me or my questions. Did not introduce herself and had no care for the fact that I had been shipped a broken phone. Once she reset my phone informing me she does this all day, (which was no help to me to learn the process), she told me I was good to go. My phone was resetting and I had questions, but she stated there are 6 other people waiting. I informed her I waited for my turn like everyone else and she needed to stay with me. Upon informing her manager Chanel, that I needed her to stay with me; Chanel told her to move on. So I asked to speak to Chanel. Chanel told me yes, she told her to move on as they had other customers who needed help and my device may take a while to update. When I informed her it was thanks to customers like myself who dropped hundreds of dollars, which provides them jobs. She promptly told me "we have plenty of busy coming through our doors. " Well not mine anymore. This location is in sore need of some customer service training. read more

I forget the lady's name but she was so helpful to me and explained everything to me about my phone when it broke. I give this store 5 stars..great costumer service. read more

Do not even try to get anything repaired at this place.i went in for a simple screen repair for my working ipad mini and came out with a non working ipad mini. The manager refused to take any responsibility and told me to take legal action if I wanted to. read more

Every single time I come to this place some staff are rude and some are nice but everyone is never on the same page. I went in for an even dollar amount phone case change. I had to wait 45 min and then I got skipped and had to go to a manager then he told me I need to wait for a staff member to do the exchange. Why would I need to wait 45 min for a 5 min exchange process? Then to be shrugged off by a GM!?!?!?! Do you even train these people in customer service because VW you're really starting to piss me off!! Train your people!!!!!!! read more

Wait time is horrific. Doesn't matter if you have an appointment or walk in, wait time is over 1 1/2 hrs!! Maybe short staffed?

Worst service ever, employees are not professional not polite at all. Devon his name is not supposed to deal with customers very impolite. on top of that forcing us to buy a new phone witch was not needed. Worst Experience read more