This location is not worth your stop!! The staff is the most incompetent unprofessional group of…read morepeople. While I was being waited on the sales person was on the cell phone taking a personal call. He also spoke bad about a customer while waiting on him and laughed as if he was not important. I am glad that I cancelled my service and I would not recommend the service nor this location ever!!! I had to post one star but they aren't worth that either

Only accepts cash. for iPhone purchases…read more Requires customer to purchase FOUR accessories when buying a phone. The rep was pleasant but the policies were outrageous. How do they ever make any sales with rules like that?

Taj is seriously the best. He's helped me several times and is always friendly, knowledgeable, and…read moreeasy to talk to. He answers all my questions and gives solid advice every time. He's the reason I keep coming back. If you're stopping by a Verizon store, ask for Taj.

I recently switched to Verizon from another carrier and I didn't have the smoothest experience…read morehowever Michael McCall worked with me in the store after numerous attempts on the phone with customer service. Ask for Michael he was very helpful and communicated well throughout the process.

The employee all need to be fired they don't know what they are doing at all I asked why my phone…read morewasn't working the guy working there Malik was extremely unprofessional his answer was that it didn't happened happen to me before so I don't know ? HUH These are the people representing T-Mobile ??? That's absolutely mind boggling

I had Boostmobile and an S8. I wanted to switch to another provider and upgrade my phone. This was…read morea two day process because they did not have the S20 FE in stock. So this review explores both experiences. Day 1: The Introduction of Tmobile service plans, learning how the phone trade ins work, phone payments coverage over the 24 months, credit check, etc. Things to Note: * Switching service providers and phones is like purchasing a car. The process was hella complex and long. * Come with time on your hands. * I went from paying $50/month with boost to $91/month with Tmobile. If I didnt get an upgraded phone, my service bill would be $70/month (auto pay). I think the $20 increase in service cost was worth it. Pros: * I worked with a young lady named Lauren. She was A+ with me. She was very knowledgeable about the Tmobile process, products, and services. I asked a million questions and she patiently answered them even if that meant providing clarity on what she just said. If she didnt guide me though the process, I would have quit. That's a promise. * At one point, Lauren quoted me a total cost that was way past what I wanted to pay. She was not deterred. She made a recommendation that worked out to lower my monthly cost by $12/month. I appreciate that. * Since they didnt have the S20 in stock, they put the Tmobile sim card in my S8 (and removed the Boostmobile sim). That evening, I experienced a major difference in service. My group texts worked, I was able to be on a call and surf the internet at the same time, etc. I know...things that should be simple. Cons: * It was a long process. There are so many "if this than thats." You have to listen to every word spoken because if you miss something you will miss the fine print. Day 2: My phone was delivered to me in two days as promised. Although the phone was not activated, I was able to transfer my contacts, calendars, text messages, etc. using Samsung Switch. That was empowering. After I set up the new phone, I took it to Tmobile for activation. It took less than 3 minutes for the representative to switch things over. Swift and to the point. Overall, I am delighted with my switch to Tmobile. My phone experience to 100 times better.

I shopped at this location for years, and it used to be fine, but went downhill in last six months…read more In my most recent experience, the staff pressured me to spend more money for a "better" phone, which I did. when it wasn't working, I brought it in, and left it there a few days, and they said it was fixed. I took it home, it didn't work properly. Brought it back, and they said it must just have a bad battery and they switched the battery and told me to charge it and try it again. When it still didn't work, I returned to the store, and they said - oops, your time is up, no longer under warranty. And this was for the more expensive phone. They wanted me to buy a new phone by them again - no discount or anything for the crap they sold me. And although the worker in the store admitted that I had come back multiple times and they kept sending me home with a supposedly fixed phone, the owner insisted it was my fault for waiting until the warranty expired (which I had not). I had other small incidents prior to this, but I just lost all that money on a new phone that never worked properly. Now I have to buy a new phone - you can be sure it won't be there. Their customer service is lousy, their workers literally were googling how to fix my phone in front of me, and then the owner saw and said I should leave the phone for a few days and it will get fixed. Ha. If you want a working phone and a store that cares about you as a customer, do not shop here.

This began a few months ago when I purchased a pair of wireless earbuds. They were very poor…read morequality, so I returned a few days later asking for a refund. I kept the receipt which detailed I should be entitled to a full refund. The store clerk who assisted me at that time said I would not be able to get a refund since they can't resell earbuds. That is not my problem since they sold me a bad product in the first place. They said they would contact management about this but he was out the office for an extended lunch so I would need to wait hours before getting a reply. I left a 2-star review on Google expressing my disappointment. I returned the day after and was given half of what I spent on the earbuds as store credit. I accepted this but was still unsatisfied since according to the info printed on the receipt and on their corporate's website, I should have been entitled the full cash refund. Today, I returned looking to purchase a charger. I never had a problem with a charger I purchased from them before, so this was something I trusted them on. The problem is that the same store clerk from before was manning the counter again today and they refused me service until I took down my previous 2-star review.

Had the worst experience in over 30 years of dealing with them. Bought a Motorola phone online…read morefrom BB to replace another Motorola phone. Neither the guys in the phone department or the geeks were willing and/or able to properly transfer the data to the new MOTOROLA phone. I returned the new phone and was charged $49 open box fee. HOW WAS i TO KNOW THAT THE BB TECHS COULD'T TRANSFER THE DATA WITHOUT OPENING THE BOX!!!!!! tHEY REFUSED TO WAIVE THE FEE.

I switched to a new carrier and all they need is a detailed copy of my Verizon bill breaking down…read morethe charges including the early termination fee. I have call several times and the only bill i received is the one that doesn't include this information. So my new carrier cannot pay the bill. Why cant i have the bill that includes the break down of what I owe? I'm trying to pay them! Please, can you help me get the break down of my final charges?

Needed help with new phone. Customer Service Rep Josh helped me and he was outstanding. Excellent…read morecustomer service. I would highly recommend the store and Josh to assist you.