I'm Incompetent customer service. They hang on you if…read more asking to speak to a manager. Information provided differs from one person to the next you are talking. It is very frustrating!

Phone number associated with this business is no longer working. I tried 4 times and the first 3…read moretimes it asked if I wanted english speaking. Then sent me to some scam about a discount on something. The fourth time it said may no longer be a working number. Really! A phone store!?

I had the poor luck of my phone going nuts on me right before bed (and by nuts, I mean, it went…read morefrom screen freezing to just plain no screen use). I lost sleep all night waiting for these guys to open in the morning, hoping, praying and doing any kind of juju dance possible, they just might be able to pull off the impossible: get my screen working so I could backup my phone and my photos. Bashir was so helpful: he was friendly, quick, efficient and gave it to me straight, no bs (like: I need to open this up. I will test another new screen to see if that's the issue and if it is, then we fixed the problem. But if its not, then it might be XYZ, but without opening the phone up, I can't guarantee it is the screen issue). I was in and out of there in like 20 min (I thought he was going to give me a typical "It'll be 3 hours" speel and no eye contact, maybe some attitude). It felt like I was having a conversation with a friend rather while sitting there having my phone fixed, rather than fretting and biting my nails into oblivion. Service was great. The price is not cheap, but for how quick the fix was and my baby's photos, I imagine there can't really be a "price" can there? Thank you guys!

On October 6th of 2025, at approximately 15:00 I was in the Fix My Phone store located at 550 N…read moreFrederick Ave, Gaithersburg, MD 20877 It was Monday, It was a clear day, with a summertime climate, I walked in the store and explained what had happened with my phone. I was told by the store employee that it would cost $300 to replace my phone screen, because the product/item being used as a replacement is a Samsung product/part. I kindly asked the staff member to see the breakdown on the computer that shows a detailed description of how and why he was charging me $300 to replace my phone screen for my Samsung Galaxy S23 Ultra.  He refused to show me the price and the breakdown of the price in the system/computer. Prior to our interaction, I was present waiting in line when he allowed a female Latina customer to look at the computer. He had turned the computer to her so she could see and understand everything he was discussing with her. After they finished, he turned the computer back to his view and angle. When it was my turn, I asked him if I could see on the computer what I am paying for and he said No. More than once, I politely asked but he refused every time. All of the sudden, he says he doesn't speak English after he was just speaking perfectly with me in English. There were 2 gentleman that were in the store at the time. They decided to assist by conversing with the staff member in Spanish and they told him what I requested. He told them in Spanish that he understood and understands what I was requesting but that's just the price. By the way, I am fluent in Spanish. As a result, I feel discriminated against since my complexion did not match everyone's who came in the store. The Basis for discrimination: I was discriminated against based on my appearance and race, as evidenced by the different treatment I received and the staff member's sudden and implausible claim of not speaking English. This is also a deceptive practice: For refusing to provide me with a detailed breakdown of a $300 service, while providing one to another customer. Combined with the sudden language barrier claim. I am very disappointed. I believe I was lied to and disrespected.

Angie was so professional and caring her customer service was beyond amazing beautiful lady. The…read morestore looks great by the way I will be back soon! And give her a raise!!

Called FixMe Wireless to replace my iPhone 8 failing batter. Within a half hour, a new battery was…read moreinstalled, the screen was polished, and the phone and cover were air cleaned. The technician, Gabriel, is an old-world craftsman who takes a lot of pride in his work, and cares about providing the best result for the customer. The charge was $62, which is about half that of Apple stores or uBreakiFix. FIVE STARS!

Called about a locked phone and he gave me directions on what to do. No charge and very helpful…read more Thank you

I've been there twice. Jay really knows how to repair iPhones. I'm totally satisfied. Plus he is a…read morereally nice guy. Highly recommended,