Their Wi-Fi is so horrible it makes me want to cry. I've been using Verizon for years now and…read morealmost every day the Wi-Fi went out or it was really bad.

Came to the store a guy who looks like Puertorican was so rude as a sales person. When I told him…read morethat I was just buying a phone said you have to call to the store and not here!! The one star is for the sales guy and may not be to the store terrible as a business that represents Verizon!!

I'm Incompetent customer service. They hang on you if…read more asking to speak to a manager. Information provided differs from one person to the next you are talking. It is very frustrating!

Phone number associated with this business is no longer working. I tried 4 times and the first 3…read moretimes it asked if I wanted english speaking. Then sent me to some scam about a discount on something. The fourth time it said may no longer be a working number. Really! A phone store!?

On October 6th of 2025, at approximately 15:00 I was in the Fix My Phone store located at 550 N…read moreFrederick Ave, Gaithersburg, MD 20877 It was Monday, It was a clear day, with a summertime climate, I walked in the store and explained what had happened with my phone. I was told by the store employee that it would cost $300 to replace my phone screen, because the product/item being used as a replacement is a Samsung product/part. I kindly asked the staff member to see the breakdown on the computer that shows a detailed description of how and why he was charging me $300 to replace my phone screen for my Samsung Galaxy S23 Ultra.  He refused to show me the price and the breakdown of the price in the system/computer. Prior to our interaction, I was present waiting in line when he allowed a female Latina customer to look at the computer. He had turned the computer to her so she could see and understand everything he was discussing with her. After they finished, he turned the computer back to his view and angle. When it was my turn, I asked him if I could see on the computer what I am paying for and he said No. More than once, I politely asked but he refused every time. All of the sudden, he says he doesn't speak English after he was just speaking perfectly with me in English. There were 2 gentleman that were in the store at the time. They decided to assist by conversing with the staff member in Spanish and they told him what I requested. He told them in Spanish that he understood and understands what I was requesting but that's just the price. By the way, I am fluent in Spanish. As a result, I feel discriminated against since my complexion did not match everyone's who came in the store. The Basis for discrimination: I was discriminated against based on my appearance and race, as evidenced by the different treatment I received and the staff member's sudden and implausible claim of not speaking English. This is also a deceptive practice: For refusing to provide me with a detailed breakdown of a $300 service, while providing one to another customer. Combined with the sudden language barrier claim. I am very disappointed. I believe I was lied to and disrespected.

Not authentic Apple iPhone battery installed. My phone says it doesn't recognize it! I was quoted…read more79 over the phone. price went up to 89 when I got there which I could have lived with if it were not an aftermarket battery. Live and learn! I had no idea that they could get by with that without telling me. My phone isn't overheating anymore but the battery is still draining almost as quickly.

Angie was so professional and caring her customer service was beyond amazing beautiful lady. The…read morestore looks great by the way I will be back soon! And give her a raise!!

Called FixMe Wireless to replace my iPhone 8 failing batter. Within a half hour, a new battery was…read moreinstalled, the screen was polished, and the phone and cover were air cleaned. The technician, Gabriel, is an old-world craftsman who takes a lot of pride in his work, and cares about providing the best result for the customer. The charge was $62, which is about half that of Apple stores or uBreakiFix. FIVE STARS!

Hands down fantastic customer service. I reached out to this technician on Yelp and Jay responded…read morewithin a day with a reasonable quote. He was communicative during the entire process leading up to dropping off the broken device. Jay was able to repair the broken lightning port on my iPad Air 2 quickly and at a reasonable cost. A lot of other technicians in the area did not perform the micro soldering job or charged significantly more than Jay's quote. I decided to have Jay replace a broken screen on another iPad Air 2 I had as well after the initial repair. His quote was again reasonable and I trust his work to be top notch. I will definitely bring more repair jobs to him in the future.

I've been there twice. Jay really knows how to repair iPhones. I'm totally satisfied. Plus he is a…read morereally nice guy. Highly recommended,

Very knowledgeable, helpful, and understanding. Came in not knowing the problem, guy at the front…read moreimmediately told me what was wrong and got the fix done within a couple hours. Been fine for months! Would gladly come back

Lee was very Helpful and kind .. also looked out on pricing and a new screen protector i break my…read morephone all the time so ill be back for sure best in the area