Russell Cellular Mt. airy Md. Went in with two phone to…read moreupgrade. Was told I could keep my old phone to use as an extra for pics/videos/games etc. And it would only be $5 a month. Turns out he made it a whole new line $60 a month and never told me!!! Fraud fraud fraud. Do not go there. Dealt with Alexander. Smooth talker, but just was out to make a buck for himself.

We had a very productive visit at this store with excellent service from Matt who helped us…read morepurchase new phones and related accessories. I was very happy with this as my usual experience with Verizon under the same circumstances has been quite time consuming and less than pleasant .Kudos to Matt!

I also like and appreciate the time they spend with you. Explaining things to you and comparing…read moreproducts, etc. However, sometimes you will have to wait a while to speak with the pharmacist, because he's doing the same for the customer before you. I also appreciate that they realize the costs of vitamins, supplements, etc, are very expensive and will try to find a way that will provide you with the most relief, in the most inexpensive way they can. I also like that they use their reference books to do this, ie, finding 2 items that when combined, may allow me not to have to purchase a third item instead. I also really appreciate them referring to their reference books for safety, when prescribing herbs, etc, especially for people who have certain conditions where for example, a prebiotic might not be a safe choice. They are the best when it comes to apothecaries!

I wanted to buy a new phone today, online it said the store was open from 12pm-7pm. I drove to the…read morestore before I had to go to work and when I pulled up at 2pm the open sign was lit up and there was a clock that said the employee would return at 12pm but there was no one there and the doors were locked I had tried calling earlier in the day 5 times and got no answer so I assumed maybe they were just busy. I found out after driving there that they were closed. It would have been nice if they had left a message saying they were closed for the day because it wasted my time. I know some stores are temporarily closed due to Covid-19 but seriously if you say you're open online you should probably be open!!

I went to the Big Screen Store because I wanted to support a local vendor and avoid big box stores…read more When we went in July of 2025, we purchased a Samsung 77" S95D OLED and the 1K sound system. Spent 4.25K, and they price-matched. The customer service at the time was excellent, and I felt like if anything went wrong with the TV, they'd have our back, unlike big box stores. Four months later, the TV won't turn on right in time for the holidays. While searching online for a solution, I realized there is a massive problem with the 77-inch Samsungs, especially the S95D (Best Buy said two of them died on their showroom floor). There is enough of a problem that a class action investigation is underway (link below). When I went to the store, the manager greeted me with "I saw your email," and yes, my email was angry. What else would you expect? You sold me an item that literally is a lemon. All the goodwill, and we're locally owned blah blah went out the door, and it's basically - hey, nothing we can do - sorry you're irrational. I was also told, Hey, we've never had any customers with multiple issues with the One Connect Box, so of course you'll find that when you search for it! It was the most flippant attitude I could have gotten, and it's OBVIOUS there is an issue with these 77-inch Samsungs, yet instead of just being transparent, they said, "We ran it up the flagpole." As an authorized Samsung dealer, I'd hope they'd have more pull to help their clients. I will never purchase an item from here again, and I recommend you never get a Samsung with a One Connect Box - they will break within 3-4 months. You might as well go to Best Buy, Costco or whatever beacuse in the end there is no power as a consumer at any of these places, and these guy's will say sorry, file a ticket with Samsung and then it's on you from there. Issues With S90 Series and One Connect Box https://classlawdc.com/2025/12/03/samsung-s90d-oled-tvs-power-supply-investigation/#:~:text=By%20Bruno%20Ortega%20December%203,board%20components%2C%20or%20thermal%20design https://www.reddit.com/r/OLED/comments/1hf857y/samsung_s90d_death_no_red_light/ https://www.reddit.com/r/SamsungTV/comments/1guceth/77_s90d_oled_broken_within_90_days/ https://www.reddit.com/r/S95B/comments/1hbks25/s90d_issues/

This is a great local business to support, and Mike was super helpful in providing info on what…read morebest met my needs (and worked with my space). The process for payment and delivery was easy and they communicated clearly. I felt like they all really cared! For example, they did not just drop off the TV and leave, but instead they brought the TV into my living room, removed it from the box, plugged it in, and made sure everything was working properly. Go here first when you are searching for a new TV!

Patricia in the Catoctin branch in Leesburg, VA was extremely helpful today…read more She was friendly and patient in solving a tricky problem with my SIM card. It was a pleasure interacting with her.

After a poor experience at the Verizon store in Purcellville, I came here. Seth was very willing…read moreto explain our legacy cell plan and help us find a modern plan that saved us money while meeting all of our needs. I was able to add a line and still save money. Both stores are operated by Russell Cellular, but Brunswick is one of the best, and Purcellville has to be one of the worst.

I stopped by this evening because I needed a new cell phone protector. Both of the employees were…read moreextremely helpful and courteous. I also had some questions about my smartwatch and Timothy was very helpful. This store is also very clean and was set up to display items well. I am so glad there is a retail option close by me. I will definitely do my next upgrade through them.

I went to the Verizon Store to upgrade my Samsung Galaxy S7 cellphone. I was greeted immediately by…read moreVerizon Store Manager: Jamar Singletary. Jamar showed me the various cellphones that I could upgrade to with my current Verizon cellphone plan. Jamar also showed me the Samsung Galaxy Watch3, that would be compatible with the Samsung cellphone upgrades. I selected and purchased the Samsung Galaxy S20+ for my cellphone upgrade, and the Samsung Galaxy Watch3. Verizon Store Manager: Jamar Singletary was very personable and patient throughout my time in the Verizon. I commend Jamar Singletary for his excellent customer service. He is a true asset to Verizon.

Went to pay my wireless bill and as usual, I used the kiosk because usually it is quick and I don't…read morewant to feel the pressure of having a person waiting on me and trying to make a sale on me. Well I went to the kiosk as usual and for some reason this thing the darn thing was not working and I tried and tried but it would not work. Thus I was forced to seek human contact. I asked a nice young lady to help me with my bill and she was very helpful but for some reason, she could not print out my receipt, foiled again by the machines. It was a pleasant experience and she did not pressure me into making another sale. Thank God for that.

The store/kiosk itself is great but I can't find a phone number that works for this place…read more Customer service is knowledgeable and friendly. I didn't have any problems. But if someone can provide a working number I'll give 5/5. Until then I can only do a 4.