Customer service was prompt, polite, and professional. Excellent staff with the right knowledge…read morebase to address all questions

The customer service in this store is horrible. Employees…read moreare never helpful. They blame every problem on a "system error". I would recommend going to the Gaithersburg store before going there.

I switched to a new carrier and all they need is a detailed copy of my Verizon bill breaking down…read morethe charges including the early termination fee. I have call several times and the only bill i received is the one that doesn't include this information. So my new carrier cannot pay the bill. Why cant i have the bill that includes the break down of what I owe? I'm trying to pay them! Please, can you help me get the break down of my final charges?

Needed help with new phone. Customer Service Rep Josh helped me and he was outstanding. Excellent…read morecustomer service. I would highly recommend the store and Josh to assist you.

They helped me set up my new phone and were extremely helpful and fast. Would recommend this store…read moreto others.

Working at Verizon must be tough given how technology just sometimes doesn't work. I'm sure they…read moreget thrown shade when that happens. However, my pop in at this store was handled well. They weren't able to fix it, but the staff were very attentive and friendly and treated angry customers well.

Tell you to upgrade your phone. Slap you with a $300 bill in upgrade, activation fees, oh and an…read moreextra line. Go in to cancel Verizon totally and return phone like Verizon asked me to do in person. Sales guy "per policy I have to activate another phone". I am leaving Verizon totally. I am returning my device. No new phone is being purchased. Sales person refuses to do what VERIZON asked. Had do ship phone myself to verizon. Don't use contractor service of TCC for anything. They will steal your money and sanity. Make you think you add an idiot and wrong. Probably why overall they have a 2 star rating.

I've had iPhones for years and I had the iPhone 11. I cannot tell you how nice and caring Evan was…read moreto us. We asked questions about the new iPhone. At first, I wanted the iPhone 14 Pro but it wasn't in stock then he mentioned the iPhone 15 and told us all about it. I cannot explain how awesome this new phone is and the young man was super helpful. I rlly give this place 4-5 star review. Very satisfied :)

Their Wi-Fi is so horrible it makes me want to cry. I've been using Verizon for years now and…read morealmost every day the Wi-Fi went out or it was really bad.

Came to the store a guy who looks like Puertorican was so rude as a sales person. When I told him…read morethat I was just buying a phone said you have to call to the store and not here!! The one star is for the sales guy and may not be to the store terrible as a business that represents Verizon!!

Want to sing Chad's praises. He was so knowledgeable, kind and VERY patient. He took care of me…read moregetting a new phone and also helping me get my mom a new phone as well. ALL while dealing with texts coming in every second from my mom with new questions. LOL He was proficient in everything and paid close attention to detail with everything I needed and answered all my questions with accuracy. Even after taking care of me that day, he was great by helping me the next time I came in completely prepared for my visit which cut the time in half. (so grateful for this as I went in straight from a long days work) He is awesome. I have told others and will continue to tell them to go see Chad if they need anything from Verizon. Excellent choice of a consultant/salesman for Verizon!

would give 0 if I could customer service was very bad they told us one thing then we came back for…read morethat service and said it was able to be done, they started yelling at us saying "it's just a screen protector" then started talking about how the manager got fired and got fired because he was not doing what he was supposed to do which don't think you are aloud to explain why a worker got fired to customers so overall would never go here again and don't listen to them when they say they will do something because they won't

These are the dumbest people I have ever encountered. Went in with a minor problem. After rep…read moreworked on my phone for over an hour he could not solve the problem. He continually tried to sell me an upgrade which I declined. Finally he said if I did the upgrade I would be out of there in 10 minutes. That was 8 days ago, 4 trips to Verizon store, 1 trip to Apple store and 2 calls to Apple customer service. I still do not have all of the old information on my phone updated. These people will not help you, they just want to upsell on something you don't need. The shame is I am a 25 year Verizon customer and I pay Verizon over $600 per month.

Verizon has taken away warranty on new iPhones but more sponsors are in your email by Verizon that…read moreyou are not interested in their products and you have to click on them to remove. I guess if you click on their business it appears they are popular?

Earlier in the day, I called Verizon customer service about a package I received that I never…read moreordered. They explained that there had been a system issue about a month ago that caused some customers to receive unexpected packages, and they advised me to take it to any Verizon store -- specifically recommending this location -- and that it wouldn't be a problem. When I arrived, however, the experience was anything but helpful. This isn't the first time I've had an issue at this store; every time I've been here, the staff have come across as rude and unapproachable. This time, I was assisted by an employee who had an attitude from the moment I started explaining the situation. I barely got through a sentence before being met with unhelpful and dismissive responses. This store needs better management and serious improvement in customer service. Customers shouldn't feel uncomfortable or disrespected when simply following directions from Verizon's own support team.

I must compliment the young man, Danny, who helped me today buy a new phone. His patience ( as…read moreopposed to the dismissive bald, old guy) made my chore bearable. I tried another Verizon store near Giant Grocery the day before, but again the bearded guy there lost his patience as if I were interrupting him although no other customer was present. Danny stayed with me until I understood my new device. If only all service people could be so understanding and gracious.