I just moved and needed to cancel my service. IT IS COMPLETELY IMPOSSIBLE to terminate your…read moreservice online. Then they insist that you schedule a "Callback" where once you answer the phone you are put on hold. DO NOT EVER CALL ME AND PUT ME ON HOLD!!! My time is infinitely more important than your tech support caller. Also, not important, but I moved states and am living in Air B&B until I find a permanent place. I SHOULD NOT have to explain this to your robot! The service itself was fine, but i can 100% promise you if I have another choice when choosing serv ice when I do get set up I will NOT choose Xfinity. I find this to be completely unacceptable and intentionally designed to be a poor customer service experience. DO BETTER Xfinity!

Terrible everything it was all lies. Terrible customer service . They lied and said it wasent a…read morecontract but it was and now I'm paying $ 76 only for the phone and a 100 for internet. It's crazy don't waste ur time here

My Cable TV Service keeps dropping off line and it takes several hours to restore the service…read more This has happened for the 5th time this month of March 2026. It's very annoying having the customer service representative tell you to check connections and restart the router Internet Router again and again. There's something wrong with the service. I hope the Xfinity Tech can resolve this. Xfinity still does not have any lower cost packages to help customers save money.

Switching from T-M we were hoping to have a different customer experience. Unfortunately it seems…read morethat the industry is plagued with bait and switch tactics that can only be settled in person - for an hour at a time. What we were told over the phone is absolutely not the same as what we were presented with (when going to pickup the equipment). These are hours we can't get back, and leave me wondering if we should have stayed with The Devil We Know. Sigh...... The counter staff guy was very professional and helpful - good staff helps ease the hassle, that's for sure.

It's no secret, the WORST cable/internet provider. If you have a choice, go with another company…read more Equipment malfunctions, service drops frequently and you can never navigate their customer service call center to speak to a person. You end up doing a "live" chat with an AI program to solve the issue.

Xfinity totally sucks! Thy knock out service and then impossible to talk to live agent. Bots are…read moreworthless. They do not offer emergency service to get things back up and running. Total and complete service failure. Beyond frustrating and if we weren't on a group plan with HOA would fire them in a heartbeat. Totally suck!!!

I visited this location to set up our home Internet after moving to the area. To be perfectly…read morehonest, Xfinity would not have been my 1st or 2nd choice (based on experiences from other folks), but it's the only company that provide service (or is the only one allowed to provide service) to my apartment building. First, unless you arrive to this location as soon as they open, I highly recommend making an appointment. Overall, I thought the person who helped us was pretty knowledgeable of Xfinity's products. I get that it's their job to promote Xfinity's products and make recommendations, but I was a bit annoyed that the team member was somewhat pushy with trying to have us change our cell phone provider. Ok, it's fine to mention Xfinity's cell phone plans, but when the customer tells you they are not interested, the team member should let it go - NOT bring it up another 3-4 times during the conservation about something else. After about 30-45 minutes, we left the store with our products. Unfortunately, we had to wait a couple of days to get fully set up because a technician had to update some things in our apartment building. In general, we have not had any major problems with service. The home Internet prices seem to be in line with other internet providers in the area.

Such an awful experience with Xfinity in general but especially this location. I swung by yesterday…read moreto draw off old equipment as I had switched to Verizon. Literally stood in the store for 10 minutes with no greeting or assistance. Staff members did see me as I stood right in front of them, made eye contact and proceeded to assist others. The least they could have done was acknowledge my presence. I walked out of the store disappointed and upset as I was then running late to another appointment due to their incompetence. Also their internet services are not worth its value. They may low initially but after x years they begin to slowly raise their prices (found in my package in the fine print).

This is my second time in here this week dropping off equipment that I did not order…read more When I came in the first time the Rep check me I n and scanned the equipment and gave me my receipt. Today I got checked in and I have been waiting 20min so far then the tech who checked me is now taking someone else's equipment. I will not pay for Xfinity the customer service leaves something to be desired. If I could give them zero stars I would. Don't come here if you exspect great customer service. It's not worth it. It's to expensive.

The sales associate was excellent and resolved everything I needed immediately. I wish I could say…read morethe same for the telephone help we tried before going into the store. Do yourself a favor and just go to the store if need anything done right.

Worst Customer Service ever! I set up an appointment with ADT to come out to my house to submit a…read moreprice to upgrade my existing exterior security cameras and adding additional cameras. They missed the appointment and never showed up. When I called the main number of ADT, after waiting on hold for 10 minutes, I was shuttled around to 4 different departments - each one said it wasnt their part of the business. When I finally got to the installationand scheduling department, they wouldnt give me the local office's phone number. They said they texted the technician, but no one ever followed up with me by phone or email. i have been a customer of ADT for 30 years. Maybe not much longer! Based on the other one star ratings i see, it appears that this is their norm. They promise and do not deliver.

Misled Into $5,000 Loan Without Full Disclosure -- Ongoing Dispute…read more I'm extremely disappointed with my experience with ADT. I was quoted a total cost of $1,103.33 for my security system, and I paid $663 upfront. And itemized list of equipment installed and the total. Later i find out it was not a complete list of equipment nor was it the correct total. At no point was I told that I was being signed up for a $5,000 loan through a third-party lender or that the system would cost over $7k, and I was never shown a complete contract during installation. The technician had me sign documents with no clear breakdown, and the actual contract was only emailed after the fact -- showing a loan and total much higher than what I agreed to. When I brought this to ADT's attention, I spoke with both a sales rep and a technician who reviewed my equipment list and confirmed that what I received does not add up to $5,000. Despite this, ADT has been unwilling to fix the issue. I've now filed formal complaints with the Better Business Bureau, the Consumer Financial Protection Bureau (CFPB), the FTC, and the Pennsylvania Attorney General's office. I'm posting this review to warn others: make sure you are shown the full contract up front and know whether you're signing up for a loan. I feel deceived and financially trapped. ADT needs to take accountability and stop these misleading practices.

Wifi has been cutting out several times per day over past week. Contacted tech support and they…read morewere supposed to drop by a modem to replace the one that they said was failing 3 days ago on Saturday so I wouldn't have to wait until after the Monday holiday to get it in the mail. I was told the technician would drop it by. It never came. No contact from them. Call today and was told by robot I would have a 2-hour wait to get through by phone. Frosting on the cake was I got a $30 increase on my bill, after I was told I would get a discount for the lousy modem over the last week. If I haven't had as bad experience experiences with a couple other providers, I would have dropped them long ago.

This is a horrible company. I should have stayed with Verizon. I just signed up with this company…read morein January and it has been an absolute nightmare. I have not been getting the proper service and a technician has visited twice with no improvement on WIFI. It keeps disconnecting or it freezes. I called to discount my service as of March 13th but was told my service will not be disconnected until the next billing cycle which is April 4. I have never any such thing. I was surprised to see that they charge my account for the bill not is not yet due until March 27th only because I just signed up for auto pay when I made my February payment. I was not forewarned. It is exhausting dealing with this terrible company. The biggest regret of my life. BE WARNED !!!! Please don't do business with this company. The package seems attractive but a total failure and a waste of time. Extremely disappointing!!!!

Absolutely the worst company possible!!…read more You can never get through to the repair people to make an appointment. And you are kept on hold for very long periods to reach the monitoring center which is supposed to respond right away.. If you have an emergency with the system, too bad for you BEWARE - Do not sign up with this poor excuse of a security company

Vector Security is a great company that cares about their customers. They have an easy to use app…read morewith great products.

I was referred to these guys by an electrician when I was looking to update my cable and Internet…read morewiring in my home. These guys were very knowledgeable, timely, professional and neat. Charlie, the owner, is a nice guy who offers a personal touch. The price was fair and they accommodated my schedule. I'd use them again in a heartbeat.

CH Tel embraced the mission impossible and did a fantastic job. Everything works beautifully. (We…read moremoved to a one-story house with a "very long" floor plan - Wi-Fi reception throughout the house seemed impossible. To make matter more complicated, the area is quite rural, without cell phone reception.) Charlie and his team are not only professionals through and through, they are also such a joy to work with. Rarely have I seen a company where everybody cares that much about the quality of work and the relationship with the customer. So professional and at the same time very personable, funny and relaxed. My kind of people! I will hire them again, to figure out the next challenge - the perfect place for our TV..

I received a quote right away to install a bracket (provided by me) and mount my 85" tv on it. I…read morewas quoted $69 + $550 for two persons. I was a bit shocked because it was more than twice the amount of the second most expensive quote we received. I confirmed with Sam via text that the price was correct because it was more than twice the price of 4 other quotes I received. He confirmed that it was indeed correct. Perhaps their service is worth it, but I was quite satisfied with the company I chose for less than half the price.

Excellent! The team did an amazing job mounting my big screen TV over my fireplace. They fixed some…read moreminor poor patch work and set up left by the previous home owner at no extra charge. I'm very happy and would highly recommend!