Cody was very efficient and professional. He was also very patient explaining all of the steps…read moretaken for me to get a new phone.

Xfinity is the worst internet service out there right now; they are unprofessional and fail to…read moreresolve any issues their customers have. There are long delays and a complete lack of professionalism.

My Cable TV Service keeps dropping off line and it takes several hours to restore the service…read more This has happened for the 5th time this month of March 2026. It's very annoying having the customer service representative tell you to check connections and restart the router Internet Router again and again. There's something wrong with the service. I hope the Xfinity Tech can resolve this. Xfinity still does not have any lower cost packages to help customers save money.

I've seen many reviews that claim they get over charged and had issues with being charged for extra…read moreequipment that I did not ask for but was sent to me. After returning it and specifically being told that it would be removed the associates did not remove it from my account and was billed again with extra amount even after returning equipment. Had to spend 35 minutes on the line to get this resolved and verified since I've already been fed bs at the physical location. Seems like people there are just clocking in and out and not really doing much. Hope this helps improve!

Really pleased with the new service. Home internet ranges anywhere from 150Mbps to 350Mbps, all…read moremust faster than my old service. I was also able to get this with a modem that I bought myself. I also got a rebate from my credit card for adding service that paid for the installation. For Mobile, service is so much better than my old service b/c of Verizon's network MVNO. Also the deal that this store got me for prepaid cars, to trade-in, to free phones was amazing. Couldn't be more pleased. I think Xfinity is trying to get more members and I'm happy to benefit from their incentives. No complaints. Just got notice of the first of two prepaid cards being sent to me.

what a joke, i've tried to acquire replacement remotes to purchase and ship to my elderly mother …read more 3 locations don't have remote to sell, stuck ordering online and having to wait , 10 days for delivery . if you call they try to sell you service .

I had been procrastinating for far too long to return some outdated equipment. They'd been sitting…read morein my closet and I didn't even realize that I was being charged monthly for them. Once I realized that, the motivation to return them magically appeared, front and center! Living in DC, I dreaded the process of loading up my cat in a garage then struggling to find parking at any of the DC locations. So I waited until the weekend when I would be visiting my family to bring it to a location in MoCo where I knew at the very least, parking would be easy. As soon as I was approaching the door with all of my boxes, a gentleman working there came to the door to open it for me and help me with the boxes. That was so appreciated - and showed that they're proactive and not just going through the motions. He was able to then immediately get to work with updating my account and ensuring the equipment was accounted for. He even gave me a card should I have any issues with my current modem or if I needed to set anything up differently when I move. For something that I was dreading for months in anticipation of parking challenges and poor customer service, I left elated to have received such great customer support and to have this tasked crossed off my to-do list!

Xfinity - not possible to speak to a live person when calling the number provided. the chat bot was…read morefine until sending me the text confirming my order- it was wrong- and there was no way to correct it other than going through the entire process again They Suck

I've had so many terrible experiences with Xfinity mobile customer service reps on the phone that I…read moreliterally scheduled an appointment to this store as a last minute, last ditch effort to get my fiancé's problem with not receiving SMS text messages on her iPhone 12 resolved. On the phone, they kept making us do the same diagnostic tests over and over taking hours at a time, not listening to us when we told them that we had taking all of the steps they were requiring. Then when it still wouldn't work, they'd tell us to go to Apple bc they should be able to fix it. Then, Apple would run tests and tell us the issue was Xfinity mobile. Wash, rinse, repeat cycle. Phone still broken. Today I walked into the Xfinity store on Assateague Drive and met Omar McCauley and could instantly tell, above all else, he had empathy for our situation. He was the exact opposite of every single person we spoke to on the phone, the 8 times we called Xfinity Mobile in the past. Omar helped us immediately, spending about an hour on the phone with engineers from his company and fixed her phone! My fiancé was so happy and if you know anything about me, her happiness makes me happy, so THANK YOU, Omar for your wonderful customer service. We need more people like you in the service industry!

This is my second time in here this week dropping off equipment that I did not order…read more When I came in the first time the Rep check me I n and scanned the equipment and gave me my receipt. Today I got checked in and I have been waiting 20min so far then the tech who checked me is now taking someone else's equipment. I will not pay for Xfinity the customer service leaves something to be desired. If I could give them zero stars I would. Don't come here if you exspect great customer service. It's not worth it. It's to expensive.

When I moved into my place, I needed home security. It already had their system installed. I…read moreneeded the services to be activated and upgraded. First tech came seem decent not the sharpest tool in the shed and made a mess in my house. Apparently he didn't do a good job. A week later, I get a lovely visit from Moco police and fire. I had a faulty window sensor that triggered the alarms. Another time, when I set my alarm. The alarm was triggered when I was sleeping. Customer service is a joke. Their time commitment is worse then Comcast. After 3 faulty alarm issues I was DONE!!! 2 stars basically because their monitors are good and the medical alert necklaces too. Avoid this company. Products are good but the service is awful.

Worst Customer Service ever! I set up an appointment with ADT to come out to my house to submit a…read moreprice to upgrade my existing exterior security cameras and adding additional cameras. They missed the appointment and never showed up. When I called the main number of ADT, after waiting on hold for 10 minutes, I was shuttled around to 4 different departments - each one said it wasnt their part of the business. When I finally got to the installationand scheduling department, they wouldnt give me the local office's phone number. They said they texted the technician, but no one ever followed up with me by phone or email. i have been a customer of ADT for 30 years. Maybe not much longer! Based on the other one star ratings i see, it appears that this is their norm. They promise and do not deliver.

Wifi has been cutting out several times per day over past week. Contacted tech support and they…read morewere supposed to drop by a modem to replace the one that they said was failing 3 days ago on Saturday so I wouldn't have to wait until after the Monday holiday to get it in the mail. I was told the technician would drop it by. It never came. No contact from them. Call today and was told by robot I would have a 2-hour wait to get through by phone. Frosting on the cake was I got a $30 increase on my bill, after I was told I would get a discount for the lousy modem over the last week. If I haven't had as bad experience experiences with a couple other providers, I would have dropped them long ago.

This is a horrible company. I should have stayed with Verizon. I just signed up with this company…read morein January and it has been an absolute nightmare. I have not been getting the proper service and a technician has visited twice with no improvement on WIFI. It keeps disconnecting or it freezes. I called to discount my service as of March 13th but was told my service will not be disconnected until the next billing cycle which is April 4. I have never any such thing. I was surprised to see that they charge my account for the bill not is not yet due until March 27th only because I just signed up for auto pay when I made my February payment. I was not forewarned. It is exhausting dealing with this terrible company. The biggest regret of my life. BE WARNED !!!! Please don't do business with this company. The package seems attractive but a total failure and a waste of time. Extremely disappointing!!!!

I do not recommend using Vector. TLDR; The camera quality is very good but there are so many…read morenegatives that make it not worth the monthly payment. I have 3 cameras that were here when we moved in so we went with this company. The agent that came by did NOT tell me it was a 3 year contract. We don't plan on moving but do not want it for 3 years. We pay $75 a month to have very limited video clips. I have called Vector multiple times and each time it is long hold times and constantly getting disconnected and having to call back. when I called and spoke to a Vector tech he wasnt able to help so he looped in Alarm.com and they were more helpful than Vector. She knew more about my system then Vector did and gave me the answer I needed. The installation is only during our working hours and there was no effort to work something out. She asked for a day/time and I said I will confirm once I see if someone could be home. Sure enough, I get a text on that day an installer was at my house. I had never confirmed that day and LUCKILY someone could come home but it was very inconvenient for us. I had to call for my account number to set up the app, It wasnt automatic. I had to call and set up audio as well, the tech said it wasn't activated? So I wait on hold for so long for a fix that took 3 seconds. Also, when speaking through the front camera it tends to say the session timed out. So I have to go back, reopen it, and ask the person to repeat themselves. The app isn't the best, there are 3 different ways to access the same thing, it could be simplified. There are other companies that are cheaper and give the same benefits. Listen to the reviews AND LOOK AROUND before signing up. now we're stuck for 3 years because they weren't upfront about the contract.

I love this company, we have had them for years and will never change, they always answer their…read morephone and try to resolve the problem, if not then I get a service visit from Bob who has been with them for years. He's very professional, patient and explains everything. love this company

I was referred to these guys by an electrician when I was looking to update my cable and Internet…read morewiring in my home. These guys were very knowledgeable, timely, professional and neat. Charlie, the owner, is a nice guy who offers a personal touch. The price was fair and they accommodated my schedule. I'd use them again in a heartbeat.

CH Tel embraced the mission impossible and did a fantastic job. Everything works beautifully. (We…read moremoved to a one-story house with a "very long" floor plan - Wi-Fi reception throughout the house seemed impossible. To make matter more complicated, the area is quite rural, without cell phone reception.) Charlie and his team are not only professionals through and through, they are also such a joy to work with. Rarely have I seen a company where everybody cares that much about the quality of work and the relationship with the customer. So professional and at the same time very personable, funny and relaxed. My kind of people! I will hire them again, to figure out the next challenge - the perfect place for our TV..

Revelation Services did a fantastic job installing my new 65-inch LG TV, Roku Ultra, and Sonos…read moresoundbar. Tim and Justin arrived on time and worked very efficiently as a team. Both of them were personable, professional, and clearly very experienced. Before the installation, Tim helped me choose the right size TV for my room and my particular needs. During the installation, Tim and Justin made sure everything was set up in a way that would be easy and practical for me to use every day. Tim also took the time to explain the equipment, which I really appreciated. The quality of the work was excellent, and the entire experience was extremely positive. I couldn't be happier with the service and highly recommend Revelation Services!

Got a quick response and scheduling, Tim did good work. Will choose him again for future jobs.read more