Switching from T-M we were hoping to have a different customer experience. Unfortunately it seems…read morethat the industry is plagued with bait and switch tactics that can only be settled in person - for an hour at a time. What we were told over the phone is absolutely not the same as what we were presented with (when going to pickup the equipment). These are hours we can't get back, and leave me wondering if we should have stayed with The Devil We Know. Sigh...... The counter staff guy was very professional and helpful - good staff helps ease the hassle, that's for sure.

DO NOT USE THIS STORE THEY STEAL YOUR MONEY! I have been trying since October to recover $1200…read more They charged me for a phone. I had already returned. Enough said. Go somewhere else. Better yet, don't use Xfinity.

It's no secret, the WORST cable/internet provider. If you have a choice, go with another company…read more Equipment malfunctions, service drops frequently and you can never navigate their customer service call center to speak to a person. You end up doing a "live" chat with an AI program to solve the issue.

Xfinity totally sucks! Thy knock out service and then impossible to talk to live agent. Bots are…read moreworthless. They do not offer emergency service to get things back up and running. Total and complete service failure. Beyond frustrating and if we weren't on a group plan with HOA would fire them in a heartbeat. Totally suck!!!

Comcast Xfinity (in general) is horrific, and they would be my LAST CHOICE for service in any…read moremarket. That said, I was in the Aspen Hill store today with a friend, and she received fast and friendly service from "Kevin." Kudos to Kevin! I'm sure he'll move on to a better company very soon, but in the meantime if you need help at this location - he's the best. In summary, Comcast Xfinity absolutely sucks. Kevin at the Aspen Hill location is great! Thanks, Kevin! I hope you get the hell out of there ASAP.

I had been procrastinating for far too long to return some outdated equipment. They'd been sitting…read morein my closet and I didn't even realize that I was being charged monthly for them. Once I realized that, the motivation to return them magically appeared, front and center! Living in DC, I dreaded the process of loading up my cat in a garage then struggling to find parking at any of the DC locations. So I waited until the weekend when I would be visiting my family to bring it to a location in MoCo where I knew at the very least, parking would be easy. As soon as I was approaching the door with all of my boxes, a gentleman working there came to the door to open it for me and help me with the boxes. That was so appreciated - and showed that they're proactive and not just going through the motions. He was able to then immediately get to work with updating my account and ensuring the equipment was accounted for. He even gave me a card should I have any issues with my current modem or if I needed to set anything up differently when I move. For something that I was dreading for months in anticipation of parking challenges and poor customer service, I left elated to have received such great customer support and to have this tasked crossed off my to-do list!

This is my second time in here this week dropping off equipment that I did not order…read more When I came in the first time the Rep check me I n and scanned the equipment and gave me my receipt. Today I got checked in and I have been waiting 20min so far then the tech who checked me is now taking someone else's equipment. I will not pay for Xfinity the customer service leaves something to be desired. If I could give them zero stars I would. Don't come here if you exspect great customer service. It's not worth it. It's to expensive.

The sales associate was excellent and resolved everything I needed immediately. I wish I could say…read morethe same for the telephone help we tried before going into the store. Do yourself a favor and just go to the store if need anything done right.

When I moved into my place, I needed home security. It already had their system installed. I…read moreneeded the services to be activated and upgraded. First tech came seem decent not the sharpest tool in the shed and made a mess in my house. Apparently he didn't do a good job. A week later, I get a lovely visit from Moco police and fire. I had a faulty window sensor that triggered the alarms. Another time, when I set my alarm. The alarm was triggered when I was sleeping. Customer service is a joke. Their time commitment is worse then Comcast. After 3 faulty alarm issues I was DONE!!! 2 stars basically because their monitors are good and the medical alert necklaces too. Avoid this company. Products are good but the service is awful.

Worst Customer Service ever! I set up an appointment with ADT to come out to my house to submit a…read moreprice to upgrade my existing exterior security cameras and adding additional cameras. They missed the appointment and never showed up. When I called the main number of ADT, after waiting on hold for 10 minutes, I was shuttled around to 4 different departments - each one said it wasnt their part of the business. When I finally got to the installationand scheduling department, they wouldnt give me the local office's phone number. They said they texted the technician, but no one ever followed up with me by phone or email. i have been a customer of ADT for 30 years. Maybe not much longer! Based on the other one star ratings i see, it appears that this is their norm. They promise and do not deliver.

This is a horrible company. I should have stayed with Verizon. I just signed up with this company…read morein January and it has been an absolute nightmare. I have not been getting the proper service and a technician has visited twice with no improvement on WIFI. It keeps disconnecting or it freezes. I called to discount my service as of March 13th but was told my service will not be disconnected until the next billing cycle which is April 4. I have never any such thing. I was surprised to see that they charge my account for the bill not is not yet due until March 27th only because I just signed up for auto pay when I made my February payment. I was not forewarned. It is exhausting dealing with this terrible company. The biggest regret of my life. BE WARNED !!!! Please don't do business with this company. The package seems attractive but a total failure and a waste of time. Extremely disappointing!!!!

This is a predatory company. Stay away from them. They made or tried to make siginificant price…read moreincreases every year. This yean I switched to Verizon when they tried to increase my bill to $58 monthly. I locked in three years with Verizon for $34 a month.

I love this company, we have had them for years and will never change, they always answer their…read morephone and try to resolve the problem, if not then I get a service visit from Bob who has been with them for years. He's very professional, patient and explains everything. love this company

Do not sign a contract unless you are absolutely sure you're not going to move in 3 years. Its…read moreridiculous to pay for the entire contract when you can't use it.

I was referred to these guys by an electrician when I was looking to update my cable and Internet…read morewiring in my home. These guys were very knowledgeable, timely, professional and neat. Charlie, the owner, is a nice guy who offers a personal touch. The price was fair and they accommodated my schedule. I'd use them again in a heartbeat.

CH Tel embraced the mission impossible and did a fantastic job. Everything works beautifully. (We…read moremoved to a one-story house with a "very long" floor plan - Wi-Fi reception throughout the house seemed impossible. To make matter more complicated, the area is quite rural, without cell phone reception.) Charlie and his team are not only professionals through and through, they are also such a joy to work with. Rarely have I seen a company where everybody cares that much about the quality of work and the relationship with the customer. So professional and at the same time very personable, funny and relaxed. My kind of people! I will hire them again, to figure out the next challenge - the perfect place for our TV..