Re educate the sale people on the detail specification of each model of every phone they sell!…read more *** Beaware od Sales people over selling things you do Not need. ** The Samsung S25 Ultra is Not user friendly. The store in question did not carry a verity of different colors in a stock. ** The main warehouse in Texas Had sent 5 phone before I finally received one which was not chip , crack or look new when they were actually used. ** the Store may claim a 30 day warranty, but Samsung direct has a 1- year warranty which the each store has to honor ! . I here that these days you you can get the same benefits by switching to T- mobile at less than half the price ! ** You have nothing to loose to check them out !

Manager, this is the reputation your store has around the area. Other Verizon locations have told…read moreme your store is known for not answering calls and providing poor customer service. If you're serious about improving, show it through action. Otherwise, your response means nothing. I'll be watching to see what customers say in the coming weeks, months. The track record on the store shows management has done noting, as bad reviews are popping up all over for this store.

Looks like this place can be a hit or miss. Well it was a hit with me, THREE times! (Once to get a…read morenew phone and twice to switch out the cases bc I had changed my mind). After dropping my phone and needing a new one, I reluctantly dragged myself to the Verizon store. I've been avoiding the stores for a few years now, but I guess things have changed! This place was great! There was a bit of a wait when I first got there but I forgot all about it because the 2 girls who helped me (one was named Celeste I think) were awesome - helpful, friendly, and informative. Poor Celeste even had to stay late to make sure all the info transferred to the new phone and wiped out the old phone. The staff listened to my preferences and gave me helpful advice with the new phone and accessories. Now that the new phone was getting set up, what to do with the old phone? I was told I could pay to get the screen repaired and sell it back...or I was offered a credit for accessories. Done. I got a wireless charger and 2 cases and a screen protector for our phones. Obviously we still owed because all those purchases were more than the credit I was getting off the old phone but I thought it was a great trade off - I get accessories and somebody takes my old phone off my hands! Plus, I never would've thought to get a wireless charger because I'm kinda frugal about electronics, but I'm so happy she suggested it as an accessory because I love it. The case that was recommended was a great case and I really liked it, but I'm such a klutz that I felt the back of the phone didn't have enough grip. I went back the next day to trade the cover for one I saw online from the same brand. I got there when they closed but the guy still let me change out the case and adjusted my receipt. I thought that was cool because even though it wasn't a long transaction, he really didn't have to help me since they were locking up. I ended up not liking this case either because it has a built in screen protector and there was a knick on the screen. I went to the Rockville location to find yet another case that would be perfect for me. (I'll write another review for Rockville). The case recommended by Rockville was good for me because it had grips. But then later that evening I saw somebody with the same brand but a different color and I found my plain black just way too boring (professional, but boring). I know...it's starting to sound like a never ending saga of high maintenance, but I have to use it everyday so it should be exactly what I want. :-) At this point it's now 3 days later and I head back to the Germantown store again and ask if they have the case I got from Rockville in another color like I saw online. (By the way, why do cases come in black or super girly with glitter and pink? Not much in between). I also asked for recommendations. The guy (I think his name was Ethan) was super helpful and really tried his best to find what I needed. I was just about to think I'd have to just deal with the plain black colored case or find another brand when the guy comes waltzing out from the back with another color of the same brand because he went that extra mile to check inventory and really look for the case in the back! I left a very happy customer, again.

The guy with the greasy ponytail kept lying about the company policy for paying off and unlocking…read moremy phone. Basically making it sound like its impossible to leave Verizon without waiting a full year. Mind you, a quick google search is all one needs to prove him wrong... but he'll tell you how they had a "training," its a company training not a degree.

Josh helped me set up my new Note 9 even though I purchased it at the Verizon store at Foundry Row…read more Josh answered all of my questions and I left his store a happy camper. Bottomline: the customer service at this Verizon location is the best I've experienced.

I switched to a new carrier and all they need is a detailed copy of my Verizon bill breaking down…read morethe charges including the early termination fee. I have call several times and the only bill i received is the one that doesn't include this information. So my new carrier cannot pay the bill. Why cant i have the bill that includes the break down of what I owe? I'm trying to pay them! Please, can you help me get the break down of my final charges?

They helped me set up my new phone and were extremely helpful and fast. Would recommend this store…read moreto others.

Working at Verizon must be tough given how technology just sometimes doesn't work. I'm sure they…read moreget thrown shade when that happens. However, my pop in at this store was handled well. They weren't able to fix it, but the staff were very attentive and friendly and treated angry customers well.

Tell you to upgrade your phone. Slap you with a $300 bill in upgrade, activation fees, oh and an…read moreextra line. Go in to cancel Verizon totally and return phone like Verizon asked me to do in person. Sales guy "per policy I have to activate another phone". I am leaving Verizon totally. I am returning my device. No new phone is being purchased. Sales person refuses to do what VERIZON asked. Had do ship phone myself to verizon. Don't use contractor service of TCC for anything. They will steal your money and sanity. Make you think you add an idiot and wrong. Probably why overall they have a 2 star rating.

I've had iPhones for years and I had the iPhone 11. I cannot tell you how nice and caring Evan was…read moreto us. We asked questions about the new iPhone. At first, I wanted the iPhone 14 Pro but it wasn't in stock then he mentioned the iPhone 15 and told us all about it. I cannot explain how awesome this new phone is and the young man was super helpful. I rlly give this place 4-5 star review. Very satisfied :)

We just transferred from Boost to Verizon and, let me tell you it wasn't a nice experience but…read moreFernando at Verizon made it a whole lot easier! He was so helpful the entire time not just selecting a plan and phone line but also helping us with the boost mobile costumer reps when they started to complicate the process! He went above and beyond with his service, my family and I couldn't have asked for a better sales rep!

Fernando and Kash were absolutely amazing. They were both incredibly helpful, kind, and…read moreknowledgeable. I was shopping for a watch. They were patient, attentive, and genuinely interested in helping me. I truly appreciate how welcoming they made the experience. I would definitely recommend them and will absolutely be back!

It's really rare that I have a good experience at a wireless retailer, which is why I had to give…read morethis place 5 stars from my latest trip. Jeremy S. managed to hook me up with a new iPhone, while lowering the cost of our monthly family plan by 50%! He even did a comparison with the Apple store pricing, and we still managed to save a ton of money. All this happened in less than 45 minutes. At the end, Jeremy emailed us further instructions for the phone, which was very considerate. I'd definitely recommend this place!

Want to sing Chad's praises. He was so knowledgeable, kind and VERY patient. He took care of me…read moregetting a new phone and also helping me get my mom a new phone as well. ALL while dealing with texts coming in every second from my mom with new questions. LOL He was proficient in everything and paid close attention to detail with everything I needed and answered all my questions with accuracy. Even after taking care of me that day, he was great by helping me the next time I came in completely prepared for my visit which cut the time in half. (so grateful for this as I went in straight from a long days work) He is awesome. I have told others and will continue to tell them to go see Chad if they need anything from Verizon. Excellent choice of a consultant/salesman for Verizon!

I've had four separate interactions with the staff this week and each was exceptional…read more Called up two days ago to ask how I can go about purchasing a phone at the store with the new COVID restrictions and spoke with Rubin. Rubin graciously explained the safety measures and answered some questions. After chatting with him briefly, I ran down to the store to select my new phone. During the interaction in the store, Rubin continued to be as helpful, knowledgeable and courteous as I could possibly expect. Ordered my phone and happily went on my way. Received a follow up call the next day to let me know that my phone was on the way. Just another display of excellent customer service. Today we picked up the phone and Jay assisted us with transferring our data, and wrapping up the purchase. Again, professional, helpful, and friendly. I have fairly high standards for customer service. It's important to feel positive about your shopping experience, especially when you're purchase is an investment. Rubin and Jay both struck me as exceptional representatives of this store and brand, providing the kind of service that creates a loyal customer for their brand and store location. At this point, I would go out of my way to shop at this location knowing that the environment is a great one to be in.

These are the dumbest people I have ever encountered. Went in with a minor problem. After rep…read moreworked on my phone for over an hour he could not solve the problem. He continually tried to sell me an upgrade which I declined. Finally he said if I did the upgrade I would be out of there in 10 minutes. That was 8 days ago, 4 trips to Verizon store, 1 trip to Apple store and 2 calls to Apple customer service. I still do not have all of the old information on my phone updated. These people will not help you, they just want to upsell on something you don't need. The shame is I am a 25 year Verizon customer and I pay Verizon over $600 per month.

I would highly recommend this location for its amazing customer service and integrity…read more I watched multiple interactions where the employees here put the customer first. There were plenty of opportunities for them to upsell, but instead would offer the most cost effective solution based on the current deals out. I will definitely be coming back here for any Verizon related products & services!

Earlier in the day, I called Verizon customer service about a package I received that I never…read moreordered. They explained that there had been a system issue about a month ago that caused some customers to receive unexpected packages, and they advised me to take it to any Verizon store -- specifically recommending this location -- and that it wouldn't be a problem. When I arrived, however, the experience was anything but helpful. This isn't the first time I've had an issue at this store; every time I've been here, the staff have come across as rude and unapproachable. This time, I was assisted by an employee who had an attitude from the moment I started explaining the situation. I barely got through a sentence before being met with unhelpful and dismissive responses. This store needs better management and serious improvement in customer service. Customers shouldn't feel uncomfortable or disrespected when simply following directions from Verizon's own support team.

I don't normally leave reviews, but Gavin at the Verizon store on Clarendon Road in Arlington, VA…read moreabsolutely deserves one. After my phone was stolen, I spent two days getting the runaround from Verizon and Apple. I walked into this store upset and at my breaking point. Gavin gave me his full attention and then spent 2.5 hours fighting with Verizon customer service on my behalf. I watched them hang up on him three times. He never gave up -- he said the customer needed to be helped, and he meant every word. Four hours later, everything was resolved. He got me exactly what I needed plus a $150 bill credit. If you need help and want someone who truly takes their job seriously, go see Gavin. He doesn't just deserve a great review -- he deserves a medal and a promotion. Exceptional human being. -- Kenneth Chiaramonte | 310-279-8021

Honestly, just top down, it was surprisingly how such a small issue was handled so poorly…read more The issue was cosmetic and the fact that I like to connect my devices (that can) directly to my router using an Ethernet cable and not WiFi. Pic A is how it began and Pic B is how the first tech left it. Said he didn't have the part and that I may need to buy it. Called my building's rep who was not very helpful and then called tech support (1-855-690-9105) I spent a lot of time on the phone with tech support who swore up and down that Verizon has all parts and that I shouldn't have to pay. They sent another tech, Cesar, who left it like the Pic C - was very upset and called tech support who this time said she couldn't find my account - that did not help matters. Called tech support again (who found my account) and even let them view through my phone's camera and they were baffled and said the techs should have it. Got the DC office manager who said he'd ordered the part...see the text pic and I bet you can guess what happened. A 3rd tech came by who was honest and said they just didn't have this part in the warehouse. Eventually I just bought the part myself and finished it myself (Pic D and Pic E) and I'm lucky the part came with extra screws as Cesar must have tossed some. It appeared as though the building Verizon rep was going to compensate me but it has been a month and I haven't heard a peep. See the email pic. If you claim a building is Verizon ready, then please have all the parts - making your customers buy anything to finish the job is just an embarrassment.