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    Verizon Authorized Retailer - Russell Cellular

    3.7 (3 reviews)
    Closed 10:00 am - 7:00 pm
    Updated over 3 months ago

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    (36 reviews)

    I visited this location to set up our home Internet after moving to the area. To be perfectly…read morehonest, Xfinity would not have been my 1st or 2nd choice (based on experiences from other folks), but it's the only company that provide service (or is the only one allowed to provide service) to my apartment building. First, unless you arrive to this location as soon as they open, I highly recommend making an appointment. Overall, I thought the person who helped us was pretty knowledgeable of Xfinity's products. I get that it's their job to promote Xfinity's products and make recommendations, but I was a bit annoyed that the team member was somewhat pushy with trying to have us change our cell phone provider. Ok, it's fine to mention Xfinity's cell phone plans, but when the customer tells you they are not interested, the team member should let it go - NOT bring it up another 3-4 times during the conservation about something else. After about 30-45 minutes, we left the store with our products. Unfortunately, we had to wait a couple of days to get fully set up because a technician had to update some things in our apartment building. In general, we have not had any major problems with service. The home Internet prices seem to be in line with other internet providers in the area.

    Such an awful experience with Xfinity in general but especially this location. I swung by yesterday…read moreto draw off old equipment as I had switched to Verizon. Literally stood in the store for 10 minutes with no greeting or assistance. Staff members did see me as I stood right in front of them, made eye contact and proceeded to assist others. The least they could have done was acknowledge my presence. I walked out of the store disappointed and upset as I was then running late to another appointment due to their incompetence. Also their internet services are not worth its value. They may low initially but after x years they begin to slowly raise their prices (found in my package in the fine print).

    ADT Security Services - The top charging adapter is connected to my garage doorbell. It is not working! The second photo is of my house.

    ADT Security Services

    (66 reviews)

    Worst Customer Service ever! I set up an appointment with ADT to come out to my house to submit a…read moreprice to upgrade my existing exterior security cameras and adding additional cameras. They missed the appointment and never showed up. When I called the main number of ADT, after waiting on hold for 10 minutes, I was shuttled around to 4 different departments - each one said it wasnt their part of the business. When I finally got to the installationand scheduling department, they wouldnt give me the local office's phone number. They said they texted the technician, but no one ever followed up with me by phone or email. i have been a customer of ADT for 30 years. Maybe not much longer! Based on the other one star ratings i see, it appears that this is their norm. They promise and do not deliver.

    Misled Into $5,000 Loan Without Full Disclosure -- Ongoing Dispute…read more I'm extremely disappointed with my experience with ADT. I was quoted a total cost of $1,103.33 for my security system, and I paid $663 upfront. And itemized list of equipment installed and the total. Later i find out it was not a complete list of equipment nor was it the correct total. At no point was I told that I was being signed up for a $5,000 loan through a third-party lender or that the system would cost over $7k, and I was never shown a complete contract during installation. The technician had me sign documents with no clear breakdown, and the actual contract was only emailed after the fact -- showing a loan and total much higher than what I agreed to. When I brought this to ADT's attention, I spoke with both a sales rep and a technician who reviewed my equipment list and confirmed that what I received does not add up to $5,000. Despite this, ADT has been unwilling to fix the issue. I've now filed formal complaints with the Better Business Bureau, the Consumer Financial Protection Bureau (CFPB), the FTC, and the Pennsylvania Attorney General's office. I'm posting this review to warn others: make sure you are shown the full contract up front and know whether you're signing up for a loan. I feel deceived and financially trapped. ADT needs to take accountability and stop these misleading practices.

    Astound Broadband | Washington DC

    Astound Broadband | Washington DC

    (334 reviews)

    Wifi has been cutting out several times per day over past week. Contacted tech support and they…read morewere supposed to drop by a modem to replace the one that they said was failing 3 days ago on Saturday so I wouldn't have to wait until after the Monday holiday to get it in the mail. I was told the technician would drop it by. It never came. No contact from them. Call today and was told by robot I would have a 2-hour wait to get through by phone. Frosting on the cake was I got a $30 increase on my bill, after I was told I would get a discount for the lousy modem over the last week. If I haven't had as bad experience experiences with a couple other providers, I would have dropped them long ago.

    This is a horrible company. I should have stayed with Verizon. I just signed up with this company…read morein January and it has been an absolute nightmare. I have not been getting the proper service and a technician has visited twice with no improvement on WIFI. It keeps disconnecting or it freezes. I called to discount my service as of March 13th but was told my service will not be disconnected until the next billing cycle which is April 4. I have never any such thing. I was surprised to see that they charge my account for the bill not is not yet due until March 27th only because I just signed up for auto pay when I made my February payment. I was not forewarned. It is exhausting dealing with this terrible company. The biggest regret of my life. BE WARNED !!!! Please don't do business with this company. The package seems attractive but a total failure and a waste of time. Extremely disappointing!!!!

    Verizon Authorized Retailer - Russell Cellular - mobilephones - Updated May 2026

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