I just moved and needed to cancel my service. IT IS COMPLETELY IMPOSSIBLE to terminate your service online. Then they insist that you schedule a "Callback" where once you answer the phone you are put on hold. DO NOT EVER CALL ME AND PUT ME ON HOLD!!! My time is infinitely more important than your tech support caller. Also, not important, but I moved states and am living in Air B&B until I find a permanent place. I SHOULD NOT have to explain this to your robot! The service itself was fine, but i can 100% promise you if I have another choice when choosing serv ice when I do get set up I will NOT choose Xfinity. I find this to be completely unacceptable and intentionally designed to be a poor customer service experience. DO BETTER Xfinity! read more

Terrible everything it was all lies. Terrible customer service . They lied and said it wasent a contract but it was and now I'm paying $ 76 only for the phone and a 100 for internet. It's crazy don't waste ur time here read more

WORST WiFi ever DO NOT BUY, this provider goes out at least 5 times a day and latency sky rockets DO NOT BUY

Sitting on hold for 90+ minutes to be told they don't see a problem is nuts. And then calling and trying to schedule service appt 8 times is abusive read more

Xfinity customer service is a nightmare. Terrible service. You can't call a store to make sure they have what you want.

Friendly and knowledgeable service to change old phone to new one. Even though it was crowded, the line moved quickly.

I wish there was a reliable service where I live because if there were Xfinity would be I distant thought! My husband and canceled our service for 6 months to try a different service but because of our location it didn't work out well so we are back with Xfinity. After getting signed back up I was told repeatedly I had a set bill and it would not change, given my previous experience with Xfinity I should've known better than to believe that. After a few months we realized that we were being terribly over charged for so-called extra data so I called customer service and after 3 different calls about the same issue it got resolved, or so I thought. I was on my last call with customer service when the agent convinced me to get the free mobile line that they offer with the internet service. After rejecting it a handful of times I gave in because I was reassured I would not be billed at any time for any reason for a year of service. I was even told to use a card that I don't have any money on and don't use to show that i would not be charged a dime. So I took the plunge and transferred my line to Xfinity. Tell me why I'm now being charged an activation fee! So I get on the phone with customer service and of course I told them I shouldn't have to pay after being told that I wouldn't have to when I first signed up with them and after speaking with 2 customer service agents it was waived but then of course I now have to pay taxes because they can't waived that. So I was tricked into getting a free service that I now have to pay taxes on. Which makes absolutely no damn sense whatsoever. This is why Xfinity is loosing customers left and right because they can't be trusted! I've been burnt by this company too many times and I can't wait to find one that is reliable and who cares about their customers. read more

I was initially satisfied with Xfinity, but I knew it was too good to be true. First, let's talk about the Xfinity mobile care insurance for your phone--it's completely ineffective. You can expect to wait almost a month for a replacement, which makes getting insurance pointless. You have to keep hounding them to find out when your claim will be approved. Additionally, I visited the store on Kingfisher, and the manager was no help at all. He told me that they don't handle replacements, only upgrades. This is frustrating because a representative I spoke to over the phone had informed me that replacements are indeed provided. I'm extremely upset because I'm still waiting for my replacement. read more

This company is the absolute WORST! They have not one redeeming quality... not a single one. The technician who was supposed to come out today LIED and claimed he did on the work order. He never showed up. They wouldn't send anyone else out. They charge you for services you never received read more

I tried to call but you are out in an endless hold. It is an exceptionally frustrating experience. They are there to help you add service but nowhere to be found when needing a problem resolved. read more

So my daughter's phone just stopped working. Usually I have had decent (at least effort was made but it wasn't perfect) service here. Not this time. Today I was lied to twice! When presented with the contract to approve it was not what I was told. I had asked in detail what my cost would be but magically it had changed after waiting for my husband to arrive. My husband was going to ask for me to be primary since they will not give you a phone same day if you are not the account holder. (What I was told, not sure if it is the truth). After that interaction, my husband wasn't going to sit around and be lied to w/o results, so my husband left and this person who cares more about her nails and looks than working had us waiting for a 1/2 hour to get our phone activated. She said something about the line wasn't activated yet. She wandered away and then came back. I thought she was working on the phone during that time. Meanwhile, I had received an email saying it was activated so I'm not sure what the problem was. She said we wouldn't be a able to activate the line. She probably said that b/c the SIM card was missing from the new phone. My guess is she didn't want to take any customers. Heaven forbid work for the pay you earn! I told her we would wait for it at home and left. We were driving away and I asked my daughter to see if the phone was even on. It wasn't! The screen protector wasn't even removed! This person didn't even turn the phone on let alone pull the screen cover off to get the activation process started. I have never had to wait for some email for activation b/c it should be obvious on their end. There was no link to click in the email! I tell you what I will give this place one more try and them I'm leaving Xfinity mobile. ​I felt very taken advantage of, uncomfortable, and targeted. read more

I moved our internet, phone & cable to Comcast in July! We were promised rebates of $600 and still have yet to receive them! My bill this month is $331.04 which is higher than our prior carrier! We had to pay off our phones & ipad of $1,300+ that was supposed to save us money. We pay more now than before! I'm about ready to turn them over to the BBB....fully disgusted with this office! read more

Rich and Austin came in clutch for my first xfinity visit. Great conversation with both of them, rich even donated a kidney to my dying dog! Austin let me borrow his lambo for the week . On a real note Rich was super helpful and walked us through each step, austin was absolutely amazing and helped us figure out which wifi service would work best for gaming :) read more

Nah screw the previous review. Say over an hour so far just to turn in our cable box. Short staffed and people keep going in the back and not returning. read more

I went to Xfinity to make changes to my account. Without an appointment, the wait was about 45 minutes. Once with an agent (really a salesman), I explained that I wanted to 1. remove the home phone, 2. downgrade my streaming services, 3. consider changing to Xfinity mobile. I met with Cody, who I thought was very helpful, but really is only there to sell you items. I did buy a new phone which took a second visit to complete the switch (my fault not his). Here are the issues that I have discovered after leaving the store: 1. He told me that I would receive a gift card to pay off my current phone. The website I was given does not work! Also, when I did find the right website, it required a promotion code. He did not give it to me. It took 2 more calls to Xfinity to find out how to receive my "up to $500 refund." 2. As of 48 hours, my home phone is still active. I made another call to Xfinity and was told he did not complete the process correctly! This was the reason for my visit. 3. I am not sure if he even downgraded my service. I am hoping to see the $150 savings over the next month by making the switch. If not, I will be going to another carrier. Cody put such a bad taste in my mouth. I understand that the store is understaffed, but I did not need to be back on the phone with Xfinity for another hour after spending 5 hours over a two day period in the store. Although Cody seems nice, he is still a salesman who does not do his job appropriately. If you go into the store, make an appointment and see someone else! read more

Can not call the Fredrick store for questions about our bill that keeps going up. We are the customer, you should make it easier to talk to someone local. read more

Great experience! Came in they asked my name said have a seat and within 30 seconds I was called on. Great customer service. Like being in an Apple Store. No complaints. read more

First experience at XFINITY was amazingggggg!!!!! Rich and Austin were positive and informative. Austin saved my mom from a burning building once too so this is just the icing on the cake. Rich walked me through everything as well so I'm fully prepared of what to expect especially with my gaming and he also told me he's leaving soon so he definitely deserves a bonus for being an amazing employee and person !!!! Much love guys read more

Although the store wait was long, I was satisfied with the results. I was able get a white Access point, that had 4 Ethernet ports. To get the fastest speed you need wired Ethernet. Measure how far your devices are order and Cat 8 cables from Amazon. If you only have wireless devices your speed will still be very good. Position the Access as to a suitable widow. In my area which is north east sittings as high as possible. I'm getting 1 GB speed on Ethernet and have half on wireless. Regardless all devices which I have 9 get excellent speed and my bill is $70 per month. You don't really need broadcast TV or home phone assuming you have cell phone. The key is to use the Ethernet ports on the back of the white box. Get your fastest computer and TV's connected to Ethernet ports. I'm very happy with the speed. I tried AT&T home fiber it was 8 times slower and 3 boxes from them were defective. Verizon home fiber could be a little better only if it's available in your area. Otherwise Xfinity rules. read more

Samuel O. was extremely helpful and knowledgeable. He provided solutions to the issues that we had and explained everything extremely well. He was thorough and had great patience. He took care of each of the multiple needs we asked him and then went beyond what we asked to further provide us with information about the products that we had plus how to best optimize our services. read more

I don't know if you actually rate a provider with a zero score but if you could I would start somewhere south of zero. The one is because you have to. Worst experience I have ever had for any business service. No one knows what they are doing and with only one provider in Frederick and no competition why would they have too know or do anything. Just know what you are in for if this is the only option you have. Misery! They use a contractor that is actually worse and more inept than they are. read more

Terrible service. When you go in there, the representatives act like they just started an hour before you got there. I also can't count the number of times they have given me incorrect information or inaccurate advice. read more

I have been with Comcast/Xfinity for over 30 years. Last month I visited the store on Kingfisher Drive, to have my cable/internet payments taken out of my checking account. I was assured that payments would be taken out on the 1st of every month. This month I did not see any activity on my checking acct but realize sometimes it takes days to post. On Oct 7, 2024 I received an e-mail saying I was charged 2 late fees , total of $50. I went back to the store as I did not want to speak to someone in India with a thick accent that I cannot understand. The woman at Xfinity got on her computer and could not find anything. I had already contacted my bank who said nothing was posted from them on my account and thay Xfinity must have gotten the number wrong. I advised the woman that they copied information from my check and got the numbers wrong. The employee stated your checking is blocked by Xfinity and I now have to pay with cash or a credit card. I said it is not fair that I am being punished for Xfinity's mistake. She said there is nothing she can do. After 30 years I am finally fed up with Xfinity. I am looking for another company as fast as I can. read more

Full service Xfinity Comcast digital media service provider. Despite contrary opinions, overall pleasantly suprised and huge improvment over the Comcast store that was located in downtown Frederick way back when.. As the primary cable company in Frederick Maryland and surroundin areas, likely Maryland as a whole, except for areas with fiber coverage, Xfinity aka Comcast is the only game in town. No doubt the company has heard the negative comments online and customers unhappy with the service, price, customer service. As the saying goes if you cant beat em join em.. And in this case joining up with Comcast its possible to have a pleasant mutually beneficial agreement for service, if your an informed consumer that can articulate what youre looking for and avoid the cookie cutter packages so often bloated with stuff no one needs.. Todays visit was to retrieve a new 1Gb modem router, the one with WIFI built in and rents at $14 per month. In effort to get the fastest speeds and best quality signal compatibility with the network Comcast has pushed out the Motorola Surfboard crowd and basically you need the proprietary equipment if you want the 1 Gig top speed service. Even though 1 Gig is a fantasy the propriatory device XB7 aka TECHNICOLOR CGM4331COM provided 87Mbps down and 37Mbps up which aint too shabby. Further if youre in the market for mobile device and entertainment the Xfinity store provides those services as well. The biggest change noted was the transformation of the former stuffy Cable TV store with the bank teller windows to a more open a la trendy mobile phone style which was most refreshing. And there were minimal crowds during the visit which is rare commodity as it took a few to get called off the waiting list that is taken resturant style when you come in the door. If it was crowded the associates would def need to pick up the pace. Also noted was Comcast is tossing in free 4k Streaming device with Internet service. They figured out that not everyone wants 200 channels with nothing on them. Ordered the "Flex" streaming device post visit but it appears the store would have handed it out with the new modem had it been requested. Overall Comcast has upped the game. New Customers get the best deals and experienced customers know how to renew service to take advantage of special offers. Its not the best internet out there but its getting closer and once youre in the matrix its good as it gets. Oh and interesting news, customer support is South Pacific Island based in Phillipines. Phone reps are ~ time zone 12 hours and day ahead. The service advisors, aka store employees ignore emails even though their card has the email address listed but no direct phone.. Hmmm... Best of Luck.. read more

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Fredericktonians are Comcast customers for one reason only: Lack of alternatives. Thankfully, we're close to a shift where wireless internet services such as Starlink and T-Mobile Home Internet will be more widely available at more competitive costs. Comcast will probably start cutting their prices then, but I for one will remember them dicking me over in the here and now, and will never give them my money again from the moment the opportunity presents itself. Be prepared to fight and yell to cut a reasonable deal once your new customer deal expires. Bar none the worst company in America. Edit: I held this back before because I hadn't confirmed that it was accurate yet, but when I advised I would like to switch over to Comcast Business service to take advantage of the 39.99/mo deal for 50 megabit internet, the employee I was talking to straight up lied to me. She said it wasn't available at residential addresses. I fired back "Yeah it is. What if I have a home business?" To which she advised that I would need to show some form of documentation of an LLC. Well, I very quickly found out upon speaking with a Comcast Business sales rep that business internet IS available to residential addresses and you do not have to have any kind of registered business to qualify. So... Xfinity refusing to offer you any deals? Give Comcast Business a call. Sure, it's still Comcast, but they'll probably treat you better. (Note that they're going to be slower plans generally, but you get unlimited data on them). read more

Xfinity should be spelled GARBAGE - trash service, dump, no professionalism. You call & nobody picks up.

1700 Kingfisher Dr, Frederick, MD 21701 Comcast is awful. we been here in line but keep getting skipped over. Very disrespectful read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Frederick, Maryland

10/07/2023 re. the female with dreadlocks who works there. Why isn't there a 0 on this scale?? DO NOT SWITCH your VERIZON cellphone to this Xfinity garbage. I have spent over 10 hours on the phone in the last 2 days because I cannot make calls from my phone. No-one on the phone could solve the issue. I was told to go to this store in Frederick so they can change the SIM card so I don't have to wait for another one in the mail. I got there and the guy in the front changed the SIM card but could not resolve the issue so he had me wait 30 minutes for a tech person. Because it was 7pm that woman who was supposed to fix my phone said my husband is the only one on the account and she could not help me. My son was with me and I could not think straight after waiting 30 minutes and wasting so much time on the phone. I was livid and could not believe the cruelty. In retrospect, I could have signed into my account on my phone right there and added myself to the account. But this girl and Xfinty have been so horrible I could only think of switching back to Verizon. No one on the phone or the first guy who helped me knew about this so called policy? Very convenient policy to get out of helping people when it is closing time. I signed into my account the next day to add myself and there is no option to do that. What I discovered is that I am already on the account. My phone number, which I have had for almost almost 20 years (before I got married) is still listed as mine so saying I'm not on the account is a lie. Furthermore, it is my credit card, in my name, that pays the bill so you cannot tell me I am not on the account. I am the one who switched from Verizon to Xifinity and not my husband. Time is money and I spent two day on the phone with Xfinity trying to figure out why I could not make phone calls. They sent me to this Frederick shop to get. new SIM card which was done but I still could not make calls. So this woman refusing to assist me was extremely upsetting. she either did not know how to or she wanted to go home and used some BS nonsense about me not being on the account. read more

The worse phone customer services you never speak to someone that speaks good english. Hate calling for any type of service.

The monopoly is real!!! Shitty service, high prices and yea they are the only internet providers in the Frederick area. Total Bullshit!!!

Do not, repeat do not take Comcast advice and buy roku for your other TVs. Roku failed about 2 months out and company will not stand behind it! They want me to trouble shoot, they blame Xfinity, and everything up to the gremlin out back. I have 2 of these units, 1 works, the other keeps buffering, shuts off intermittently, comes back on to recording instead of tv. They will not support their inferior product, stay away from Roku! read more

I don't care about the store. I want to know why the county of Frederick representatives only allow Comcast? What payback are they getting to give Comcast the monopoly on Frederick? I'd love Frederick to show up at a town meeting and start fighting to get another cable company brought into this area. Comcast doesn't deserve what they have if they don't do better by their customers. The city needs to represent their constituents and not the money going into their pockets. It's about time we get some new blood in the game. Dish doesn't matter as they aren't a cable company that is legit either ... they tried scamming us on installation day when we were thinking about switching ... make sure you ask all the questions and specifically what ALL the fees are going to be they will charge you on the next 6-12 bills. read more

Less than one star would be more appropriate for this rating. I came into the store expecting that I would be treated in good faith and that they would fulfill what they said they were going to do. The associate and the manager who handled my situation both did not fulfill what they said they were going to do. This is even after repeated phone calls to follow up. A month later I came back into the store to seek assistance and store unable to get my situation completed. I can only come to the conclusion that this is a company/store is not reputable or honest in their business dealings. Please be careful in doing business with this company/store. Get it in writing, or it did not happen. read more

If there was a rating lower than 1 I would choose it - this is the only game in town unfortunately and they are definitely below par - they are patronizing and untruthful and string you along to let you think they will fix the problem and they have no intention of correcting the issue. They are total garbage and if there was another internet provider I would go in a heartbeat. Total Garbage!!!!!!! read more

I was told if you cannot say anything nice Don't say anything all I feel it would be a crime not to warn others. 0 Stars. Comcast is our only option for internet and they know it. they don't have to provide any type of decent customer service. Let alone reliable anything. PS do not let technicians into your home. The replaced my modem with theirs and then took mine (did not fix the problem) made it worse and are charging me for the modem rental. All I have I lousy service an empty modem box and a new bigger bill ( I will be getting rid of everything but the internet as soon as I recover my stolen property. The promised to come back about 6 months ago I am still waiting. read more

Went to replace my internet modem, only to find store closed for renovation with no notice from Comcast. It's the only store in frederick County that I'm aware of (nothing popping up on Google). So there's no where to get replacement equipment. read more

I called the Comcast hotline, because it's impossible to connect directly with any of the stores. My fiancé and I were looking for the wifi extender (1pk). We spent an hour on the phone with someone, & he explained that there have been none in stock for MONTHS, but that this specific location was getting some in a shipment, and he would make me an appt. to go get one. I even called the hotline again to verify on the day of my appt. I get to the store, the greeter at the front warned me that what I was told, was a complete lie. None in store, at all. No shipment coming, just a complete bogus lie. He did say I could order one from the store though, so I waited my turn in the queue. Here's where I have a problem...this is the second time I've come to the store based on misinformation given to me from the Comcast hotline, just to be greeted by the complete OPPOSITE information in the Comcast store. Not only that, the representative is always a jerk. It was the same guy both times. (The guy who is all the way in the back right corner station, I think he has twists or dreads?) I was very polite to him. But both times he's helped me, I've left the store wanting to cancel Comcast all together. After going back and forth for a few minutes, I asked him "So where do you think is the disconnect between your store and the HQ? Could you check and see who made my appointment? I know it's not your fault but it takes 35 minutes for me to get here and I've done this TWICE, just for you to tell me that I've been misinformed. When are you guys going to fix this?" He said "No that actually has nothing to do with us, whatever information Comcast told you is not our problem. The headquarters is separate from the store. They need to train their people better. There's nothing I can do, I can't see who made your appt. or anything." Which if all of that is true, fine, I get it. But the attitude, it's not necessary. At least agree with me and apologize for the inconvenience, even if you can't fix it or you really don't care, that's customer service. If I was being rude, that's a different story, but I was so polite and patient with him, both times! I cannot wait until Verizon is available in my area. read more

I am giving this visit 3 stars instead of 1 because I had a very nice visit today. Usually I leave this store close to tears. No fuss, no upselling, or bull crap bundle offers for services I don't need. (Because they already have me in a bundle for that) I walked in, asked for a remote and with no questions the gal at the greeting desk handed it to me and I was gone. Less than two minutes in the store. I would love to get a cable/internet package that really met my needs and not the needs of Comcast/Xfinity. When that happens I will give them five stars. read more

Xfinity Store by Comcast - Fastest visit ever. Walked in, asked for remote & clerk handed to me. 2 min visit! Fabulous... big improvement for this company - Internet Service Providers Near Me - Frederick, Maryland

Can Xfinity be any worse? I can't have a good signal no matter where I am with this modem and router. Xfinity is not a well built company, you would have to pay more money to get a decent modem when there are plenty good one's somewhere else. Looking for internet access on Xfinity won't be your cup of tea. Please I don't reccommend Xfinity, unless you want to have bad internet I'd rather live off my mommys hotspot. read more

Xfinity is the worst internet, phone, tv provider out there. They lie to you on the phone about what you are getting. Then it's up to you to check your bill meticulously and call back to get errors corrected. Only when they try and correct errors,they make more. I made 5 calls to Comcast in a 3 week period about my account and received different information from everyone. Never put your account on autopay, especially if you enroll in what appears to be a sweet introductory deal. Once the intro period is over they double your rates. Terrible customer service and terrible company. read more