I just moved and needed to cancel my service. IT IS COMPLETELY IMPOSSIBLE to terminate your…read moreservice online. Then they insist that you schedule a "Callback" where once you answer the phone you are put on hold. DO NOT EVER CALL ME AND PUT ME ON HOLD!!! My time is infinitely more important than your tech support caller. Also, not important, but I moved states and am living in Air B&B until I find a permanent place. I SHOULD NOT have to explain this to your robot! The service itself was fine, but i can 100% promise you if I have another choice when choosing serv ice when I do get set up I will NOT choose Xfinity. I find this to be completely unacceptable and intentionally designed to be a poor customer service experience. DO BETTER Xfinity!

Terrible everything it was all lies. Terrible customer service . They lied and said it wasent a…read morecontract but it was and now I'm paying $ 76 only for the phone and a 100 for internet. It's crazy don't waste ur time here

I live at Creekside Sr Apts at 100 Burgess Hill Way in Frederick, Md. Our door call service has…read morebeen broken for almost 2 weeks. Guests cannot call up to residents to be buzzed in. As a result, we have to come down and let visitors in, EVERY TIME. A lot of us are not mobile so this is a hardship on us. Verizon takes the money for this service but slow to resolve serious issues.

I work for Verizon Telcom Maryland for 17 years as a technician. I sustained 2 spinal injuries…read morewhile working which damaged my sacrum and Lumbar discs L2 through S1. Which makes it impossible for me to sit, stand, Bend and lift. Verizon Telecom workers comp refuse to pay for my surgery. Leaving me disabled from working and unable to earn a living. Over the years, I didn't feel like they cared properly for their customers and saw that also extends to the employees . I sustained a lot of abuse and saw a lot of abuse occuring. My manager, James Warren , knew I had a spinal injury and did everything he could to make the job difficult for me . Deliberately taking my organized vehicle and substituting it for a vehicle that was in the worst of conditions. Human resources​​ told me he could fire me if I refuse to get in the truck and work. Supervisor pulled up chair from underneath a pregnant technician, in an attempt to make her fall on the floor. Technicians will constantly targeted by management ​for not making, I and other technicians were moved far to garages farthest from our home , in an effort to make us have to drive further and get up earlier in the morning . Management joked and called it Alcatraz. It was made clear that it was punitive. So just know that Verizon is also one of those companies that abuses its employees.

At the end of a free consultation, Denton assured me that they could get everything up and running…read morefor $500 and subsequently provided me a written estimate. Unfortunately, rather than spending the time on my equipment, they disconnected my system and sent me a new estimate for $10,000 to reconnect the system they had dismantled. He was extremely aggressive when I informed him that I was not interested in anything more than the $500 of services that I hired them to perform. He refused to reconnect the system that he has dismantled. Elizabeth promised to restore my system to the condition they found it, but instead sent Drew to collect a couple items they had left behind. Drew assured us that he would restore the system, moments before grabbing the couple items they left behind the week before and racing out the door with no explanation.

Nick and Denton immediately came out to complete a wall mounting of multiple TV's in our new…read moreconstruction home when our initial company left us high and dry, that same evening. The time, attention and detail these gentlemen put into explaining all steps and answering all our questions made it so easy. I wish I found them upfront as it would have saved so much time and aggravation. I will only use this crew for any of our needs. I would be recommending their company and services to anyone in need.

Tell you to upgrade your phone. Slap you with a $300 bill in upgrade, activation fees, oh and an…read moreextra line. Go in to cancel Verizon totally and return phone like Verizon asked me to do in person. Sales guy "per policy I have to activate another phone". I am leaving Verizon totally. I am returning my device. No new phone is being purchased. Sales person refuses to do what VERIZON asked. Had do ship phone myself to verizon. Don't use contractor service of TCC for anything. They will steal your money and sanity. Make you think you add an idiot and wrong. Probably why overall they have a 2 star rating.

I've had iPhones for years and I had the iPhone 11. I cannot tell you how nice and caring Evan was…read moreto us. We asked questions about the new iPhone. At first, I wanted the iPhone 14 Pro but it wasn't in stock then he mentioned the iPhone 15 and told us all about it. I cannot explain how awesome this new phone is and the young man was super helpful. I rlly give this place 4-5 star review. Very satisfied :)

Amy did a great job helping me. She resolved my issue quickly and went far beyond. I had a…read morewonderful experience, and I feel I can reach out anytime and get excellent service.

I just got off the phone with and talked with Lois. I had a problem with my bill and she was…read morewonderful. She talked step-by-step and help me get the straightened out.It was a pleasure talking to her. I her five stars.

I also like and appreciate the time they spend with you. Explaining things to you and comparing…read moreproducts, etc. However, sometimes you will have to wait a while to speak with the pharmacist, because he's doing the same for the customer before you. I also appreciate that they realize the costs of vitamins, supplements, etc, are very expensive and will try to find a way that will provide you with the most relief, in the most inexpensive way they can. I also like that they use their reference books to do this, ie, finding 2 items that when combined, may allow me not to have to purchase a third item instead. I also really appreciate them referring to their reference books for safety, when prescribing herbs, etc, especially for people who have certain conditions where for example, a prebiotic might not be a safe choice. They are the best when it comes to apothecaries!

I wanted to buy a new phone today, online it said the store was open from 12pm-7pm. I drove to the…read morestore before I had to go to work and when I pulled up at 2pm the open sign was lit up and there was a clock that said the employee would return at 12pm but there was no one there and the doors were locked I had tried calling earlier in the day 5 times and got no answer so I assumed maybe they were just busy. I found out after driving there that they were closed. It would have been nice if they had left a message saying they were closed for the day because it wasted my time. I know some stores are temporarily closed due to Covid-19 but seriously if you say you're open online you should probably be open!!

Tmobile is pretty horrible, overall, but walked in to get help with sonething. I had Sprint for 20…read moreyears, but now am stuck w Tmobile, due to the merge. Not gonna bore you with all the horror stories my friends and I have accumulated over the years from dealing with this fraudulent enterprise, but I literally just walked into a store devoid of customers. The place is open for one more hr. The guy there is working on sonething with a mgr perhaps, on speakerphone. He asked me how I was doing, but couldn't be bothered to tell me how long he would be and couldn't tell the person on the phone there is a customer in the store. I walked out. These young people are clueless as to how customer service works. My next rant will be to the FCC, bec. of the way Tmobile jerks people around. Good luck if you're stuck witn them like me.

I joined T-Mobile 6 days ago, I had service for 3 days at which point my service was suspended due…read moreto concern for fraud. I have called customer service countless times, gone into the store, and sent emails to get this sorted out. All anyone can tell me is that the fraud department has to handle it. Of course, they won't connect me to anyone in the fraud department. I have heard I'll have to wait anywhere from 24 hours to a week for them to get in touch with me. In the meantime one rep actually suggested that I get a pay as you go phone if it's that big of deal! As a brand new customer you would think T-Mobile would do a little more to improve my experience! You would think that someone from T-Mobiles fraud department would contact me as promised! I am at a complete loss of what to do. A friend, who knows I switched told me she didn't think I was getting the texts she sent, I told her I certainly hadn't since my service was suspended. Ironically, she told me her husband has been trying to get her to switch to T-Mobile, I just laughed and told her I wouldn't recommend it. So, there are 5 more lines they won't even getting. In all, this has been the absolute worst experience I have had with a cell carrier and I wouldn't recommend them to anyone!!! Once my contract is up (or maybe even before) I will be taking my business elsewhere and recommending the same to EVERYONE I know!!!

Crap company with extremely ineffective practices. They have a different department for every…read morelittle thing resulting in lack of information and extreme wait times for the customer. Was lied to several times and still don't have service. Screw this company and avoid them at all costs.

I switched from Xfinity internet service last week, it was getting too expensive. Great speed for…read morestreaming on our living room tv, never had a dsl connection before. The service person wore a mask and was helpful when questioned about the new WiFi.

I live in downtown Frederick and had multiple store locations to choose from, but had recently had…read morea semi-poor experience at a different one, so I thought I would drive a bit further on the chance I might get better service. Turns out that was a really wise decision! Because I had an issue with my name not being on my wife's account, I was a bit of a challenge to serve to get a new phone, and ended up being handed off twice to other agents, while the issue was being resolved offsite. Eventually, a gentleman named Stefan helped me out for the remainder of the transaction, which took quite a while, as I had problems remembering a password I needed to know to get into my iCloud. Fortunately, he was very patient. And then, with a little help from up above, I was able to guess/remember my password and we were able to get into the system. Stefan then spend a lot more time with me getting me straight before I left the store. Trust me, I was very thankful. But, again, the patience, professionalism, courtesy, and kindness displayed by all of the employees at this location was unparalleled. Normally, I might have become impatient with so many challenges. But feeling as though I was in very good hands, I was able to remain calm myself, and actually enjoyed the process. I would not hesitate to go back to this store next time I have the need for T-Mobile services. 5 stars!

My iPad Pro seemingly stopped charging, and no amount of twisting and pushing the charger into the…read moreport could get it to hold that charging bolt. I was so frustrated! I tried two different charging cords, both of which worked on another iPad with no problem, but the bolt would either not appear at all or it would appear and then quickly disappear right after I let go of the cord. I thought maybe there was a blockage of some sort in the port, though I'm pretty careful with my iPad. I tried gently cleaning out the port using a qtip with the cotton pulled out a bit, thinking that I didn't want to damage anything inside the port. I even watched a video of a guy pulling apart an iPad to re-solder the port, but I thought, there's no way we want to tackle THAT. Nothing worked, and I was resigned to having to get another iPad. My husband and I hopped up to the AT&T store on West Patrick in Frederick, MD, and right away we were greeted by Brian. I explained that we were there for a new iPad because my charging port wasn't working, and I had tried everything but to no avail. He nodded, said, "Got it," and went to get a tiny little tool that resembled a flat metal key. He poked around in the port, scraping at the metal part inside that, and I thought, what harm can he do because I'm getting another one anyway? WELL, IT WORKED AFTER THAT. Yes, REALLY. He took an iPad charging cord, plugged it in, and darned if that bolt didn't come right up and start recharging the iPad!WHAT KIND OF SORCERY WAS THAT?! Brian, you DA MAN!!! Thank you a million times over, and when I *do* need a new iPad, you're going to get my business!