Fallon was so helpful in assisting me with new service. Not only was she knowledgeable& asked the right questions to determine what I needed, but she was personable as well. The cost of internet service was more than reasonable. And the installation schedule provided a convenient & near time. read more

Just made an appointment to install new residential service at my home and Lois (Hagerstown) was awesome. She made the process easy and walked me through everything needed to schedule. She also explained the cost (Reasonable) and how the easy it is to get in touch with them if I had/have any more questions. So far, seems like a good business to work with....Thanks so much! read more

I spoke with Lois regarding taking part in the special 2 Gig to Ignore. Lois was very informative and made sure that I understood everything she was telling me. She left me with no questions. What a great employee! read more

I wanted to say that I had the easiest and most pleasant conversation with a customer service rep by the name of Lois. She was very courteous and took her time to answer all my questions and helped me with my needs. I was very satisfied at the end of my call. read more

I just spoke to Fallon Jenkins in customer service she was extremly helpfull and took care of my issue and explained my bill. Excellent customer service, I was impressed! read more

Fallon Jenkins was so kind and helpful in assisting me in updating my account that was more conducive to my needs. I felt very held and cared for while keeping me connected in a broader sense. Thank you, Fallon! read more

I have all my service cable and internet down and they are telling me it will be Sunday before they can fix it. Site shows no issues with the network. Service is terrible! read more

Virtual Assistant is no help and its pointless when you really need a HUMAN to speak to, cant even do anything on the account page

Had an incredible customer service with Lois J Noll for setting up my new broadband internet home service. She was patient, answered all my questions, and walked me step by step through the process. I couldn't be more happier with how my call and service of set-up went. Thank you, Lois! read more

I'm on Broadfording rd. can't get fiber, but they raise the price and the service went down, looking for something new. Price is way to high for the service, read more

Lois was very helpful with explaining the process and making the arrangements for our upgrade from cable internet to fiber. She ensured all our questions were answered and offered any future assistance. It was a pleasure speaking with her. read more

I was a loyal customer of Antietam Cable/Broadband for 9 full years, always paying my bills on time and without any issues. When I sold my house, I promptly called to cancel the service and arranged for equipment pickup. The technician who came out confirmed everything was settled and the agent on the phone explicitly told me that I would receive a check in the mail for any remaining credit balance on my account. Months went by with no check arriving, and no bill or statement ever showed up either. I assumed everything was closed out properly. Then, out of nowhere, I received a notice claiming I owed $20 for equipment not returned and that it was sent to collections. Instead of resolving this simple matter or even sending a proper final bill, they escalated it straight to collections even though they had my telephone number and forwarding address. This is how Antietam treats a long-term, paying customer? Over pocket change? It's absolutely ridiculous and shows a complete lack of customer care. To make it worse, I had even referred the new homeowner (who bought my property) to Antietam, thinking they were a decent local provider. Never again. What a disgrace of a company. Avoid if you value fair treatment and basic accountability. I urge anyone reading this to think twice before signing up with Antietam Broadband. Loyal customers apparently mean nothing when there's a tiny balance to chase. read more

dont trust the botted reviews, 0/10 awful service and internet all the time. Even when you pay for the best plans, just another greedy company with a monopoly. read more

Great service received from Amy- Antietam. Antietam team, please keep giving me great and faster service. read more

Fallon helped me get the best internet package; both regarding price and performance.

Lois was wonderful to work with! She was clear, thorough, and precise. Made setting up service so easy!

This firm has been just terrible to deal with in my opinion for the past several years. They have installed broadband services in my community and have damaged my property, sidewalks and my existing Xfinity services with their 'work'. They leave trash and debris behind for me to clean up. They always say that they can do whatever they want to because they have an easement. They come back over and over, again and again to the box nearest to my corner property supposedly adding customers and general inconvenient tinkering around. I wonder if anyone else in these 21784 areas has had this much damage, stress and aggravation from these folks. Have they been class action sued? In my opinion they do not care what damage they do to existing homeowners that are NOT their customers. read more

Nightmare getting service delivered to my house. On the day of the install, no one showed up. I called cus service, just to inform me I have to finish my account setup. After three week of waiting. Now I have additional 3 weeks to wait. I was on the phone with them for 2 1/2 hours. they tried to this on me, for not meeting with the install tech for pathway for interduct to my home. So after talking to the manager and investigating. Engineering had an issue. Crazy, my whole day shot because of this ! read more

It usually works fine but every couple of months the cable goes out for more than 24 hours.... Its infuriating and when you call they will gaslight you and say it's all right!!! That's happening now.... There's no signal and they've left for the day!!! It's been off all day and it's the weekend!!! read more

Customer svc. was good i had a pleasant experience talking with Lois , she very courteous and knowledgeable , Thank you

Amy did a great job helping me. She resolved my issue quickly and went far beyond. I had a wonderful experience, and I feel I can reach out anytime and get excellent service. read more

very satisfied with phone conversation with Fallon . Company needs to look at their pricing for cable TV services.Too high !!!

Cristian P. assisted me with setting up service. He was very polite and professional. He explained everything using language that I understand. Thank you! read more

Very nice chatting with Leslie today. She was very knowledgeable, helpful and courteous.

Called Antietam Broadband regarding a transfer of service and spoke with the most amazing customer service representative that I have encountered in a very long time. Amy was very knowledgeable, helpful, efficient, and personable! I used to be a CSR for a mortgage company, so I am well aware of the type of person it takes to be a valuable CSR for a company and Antietam definitely has one with Amy. When I receive exceptional CS, I like to give credit where credit is due. Talking with her and her taking care of what I called about was so easy and like talking with a friend. It wasn't like a lot of companies CS now days that makes you feel like you are interrupting their day or they have an attitude from the start. In my opinion great CS is a value in itself! Thank you Amy, your help and time was greatly appreciated! read more

My internet service worked for one hour. Been down for days with no etr ip address issues that they cannot resolve. They are not ready for prime time. Going back to Xfinity. read more

Tabitha was very patient and understanding today when I called to cancel my services with Antietam Broadband. After carefully considering the options Antietam offered and services offered by other providers I called her back to advise her that I would continue my internet and phone service with Antietam. She was very appreciative and very patient with me once again. Antietam Broadband, this lady is a keeper! read more

I just got off the phone with and talked with Lois. I had a problem with my bill and she was wonderful. She talked step-by-step and help me get the straightened out.It was a pleasure talking to her. I her five stars. read more

Amy helped me with changing to fiber from my current cable. She simply reinforced my thoughts of using a local service provider. She has been with the company 18 years which says a lot about the company . The few times that I have needed help they have always been easy to talk with and quick to respond. read more

very helpful and professional in helping me with the issue for payment. Thanks so much

Joslyn was such an incredible help! She was so attentive and helping me to navigate which service plan would be the best and most appropriate one for me! She was truly a delight!!!! read more

Just a great experience setting up my new broadband account with Alaina at Antietam. Talking to a real person, and personalized, relational service is so rare but so encouraging. My current provider is about impossible to actually communicate with - but the prices at Antietam are much more sensible and the plans are more practical as well. So far, nothing but a relief to deal with a person like Alaina and a company like this one. read more

Tabitha did a great job helping us understand our account options. She was efficient, friendly, and knowledgeable. Thank you! We have used Antietam for over 4 years and always had good experiences with their providing internet. read more

One starters they are a monopoly and charge way higher prices than they should be charging. They have the worst WiFi that I've ever experienced. Their service is fine at best. My electronics are always crashing due to the internet and I just bought a new router. read more

best customer service. very happy with the way how Belinda handled my questions. thank you!

We recently changed to Antietam Internet for a faster speed and television. Every person we dealt with was fantastic. First Ashley (?), at the desk, explained everything that was offered and helped choose the best for us. Next, Casha, who came to install the new internet, was so helpful and patient. Casha took time to answer all our questions and helped us get everything set up and ready to use. Last Jocelyn on the phone, kindly answered some follow up questions I had after installation. We are pleased with Antietam internet speed and service. read more

Tabitha Holman helped me out. Her customer service is top notch. She was able to get me scheduled and answered any questions that I had.

Tabitha was amazing ! She answered all of my questions and addressed my concerns. Thank you Tabitha and Antietam

Antietam Broadband is a joke of a company and should be embarrassed at how backed up they are. The most recent storm in Hagerstown that knocked out a lot of customers' wifi should be a wake up call that their organization is obsolete and a dinosaur in a world of newer, better, and faster Internet and service providers. As my family and I buckle up for a week without wifi, we'll use that time to search for a new provider. read more

I have not conducted any business with Antietam Broadband, but It appears that they will not extend service another 75 yards down our road to connect us. Not enough money to cover all of Streaker road, I suppose. But they did return a phone call to tell me "maybe next time." read more