Joe at Radio Active Repair called me back very shortly after I called to report that our old Sony…read moreCRT TV had stopped turning on. He listened to me. Asked me to send pictures which I did. And texted me back in the evening to let me know that in his opinion that the repair would cost more than the TV is worth. I so appreciated his taking the time to listen to me, to assess the problem, and to give his honest opinion. He was very kind and considerate. If we have another TV malfunction in the future, with the next TV that we buy, I definitely would call him to do the repair. BTW he only works on TVs and only at people's homes. There is no shop to take anything to. If it was feasible to fix our old TV, that is what we wanted done as our old TV weighs close to 200 pounds!

These guys have always done right by me. They know their stuff. Its not a radio store, although…read morethey can fix them along with tvs and other electronic type stuff. Need a repair? Go here!

Requested to drop cable, but wanted to keep internet service with this company. Made an…read moreappointment, and it took 10 minutes to do this during the appointment. We returned all tv cable equipment. Went home and internet did not work. Next morning, spent over an hour online chat with CS rep named Ravinsh. Explained the change and the problem that the internet was not functioning. He spent most of the time chatting about eligibility for a mobile line and upgrading my internet service. I was asked to confirm an email to have him correct the problem. This email included "upselling" the products he wasted my time discussing. I ended the call because the problem was still not fixed. Went to the store and was told that at the original appointment my self owned modem had been deleted from my account and that was the problem. ‍. Terrible customer service.

The place is not handicapped accessible and when I tried to go in with a walker, there was two…read morefemales that check you in just stood there sipping their coffee and didn't even help. I gave 2 stars only cause of the rep that helped me with my account. Then when I was leaving the two females again just stood there and watched me struggle to leave. I turned and said," thanks for the help" as I tried to get through the first set of doors. Thanks to the Fed Ex guy that held the second set of doors open for me. Call and get someone to can't speak English or go in person and get disrespected. Either way you loose!!

We have been without internet for a week. I asked for you to cancel my internet on the 11th and was…read moretold it was done. Then you charged me for march and it shows me as an active customer still. Every time I call in it takes forever to get any help or resolve to my issues. You owe me money in a refund. This is out of control how horrible your customer service is and how little you care to take care of your service and customers. Ten weeks later update. It took a week of no service to cancel. It took them over a week after that to actually remove the internet. Then they never refunded the month of February. They charged me for march. And they owed me money for over charging me from months before. They refuse to pay me so now we will be going another route to handle this. I would avoid this company like the plague at all costs!!! Even the supposed owner who replied has no clue what her or the parent company have done or are doing. In today's business climate I can't belive that this kind of customer service is tolerated by anyone. They have to be paying people for reviews or offering deals to get them at signup. .

They have been a 2-month nightmare! STAY AWAY. John the installer was the best part. There is no…read moreCustomer Service. Calling is a waste of my day.

We were moving our parents into a personal care apartment. We had a rough idea when they were going…read moreto be released from rehab but the date kept changing. I was desperate to find a mover. The first mover I contacted talked a great game but in the end my spidey sense kicked in and I realized it must be a scam as he asked me several times within an hour for his deposit of $250. I later found reviews that said he took the money and never showed up. Now I'm really in trouble - as far as I knew, my parents could be released any day without much advanced warning. I went back to my Yelp reviews and decided to contact Mount Wolfe. I messaged the company and shortly heard back from Dwayne. I told him what I needed (it wasn't a huge amount of stuff - not too hard of a local move.) He gave me a quote almost immediately and it was a firm set price. The price included what most movers charged extra for - tax, mileage, fuel surcharge and many more items that could take a reasonable rate into something sky high. We added a few pieces to my original inventory list and let Dwayne know, expecting an increase in price. Once again, Dwayne reiterated that this is a flat rate. We finally had a tentative release date, by now we were only a few days out. Dwayne was so very flexible for us. Then we found out there was a move in "window" that we had to fall into. Once again, Dwayne changed our time to fit our schedule. In fact, the day of, they even came earlier to make sure we met the window. They arrived in a big uhaul which made us a little quizzical but if you think about over head costs, for a small business, it might be a more cost effective way of controlling overhead. Whatever, it did the job. I stayed back, cleaned a little, ran a few errands and got to our drop of site. I was maybe 45 minutes behind and when I got there they were just about done emptying the truck. (They squeezed right through that window.). My brother had taken everything apart at home but all three of them got everything put back together, placed where we wanted it (with a few "maybe over there, wait, no over there..." adjustments.) And like that, the move had been made. Nothing broken, scratched or missing. All the wrapping undone and taken away. Just like Dwayne promised, nothing additional. No surprises. Though it was by far the smallest move I've ever overseen, it was by a stretch the easiest one. I will use Mount Wolfe anytime I have to make a move. They really were the best.

Update: I was asked by the owner Dwayne Wolfe to remove my review in order to receive my refund. It…read morehas been over 2 months now since our last email conversation. Dwayne Wolfe is not honest nor professional. I have been waiting since July 2025 to receive my refund for damages to my furniture and wall done during a move. I should have canceled the TV mount service being that I used his TV mount service before and that TV wasn't mounted correctly then. This time, I tried to give him a second chance only to have a 55inch TV almost fall on me due to another improper installation. Which caused damage to the wall. It is now February 2026 and still nothing we had originally agreed per emails and text. Original Review: Last year, I had Dwayne and his crew move me from Lancaster Pa to Manchester PA. The move was great they took very good care of my Antique furniture and other containers. So because of that I reached out to Dwayne to handle my move to Alabama with a stop on the way in Maryland to pickup my partners things. Upon arrival she was told that everything may not fit. Which was very unprofessional when there was more than enough room for her things to fit. Especially, when the truck had more than enough room if packed correctly. Once they began packing all had fit and what small things didn't go we packed in the car. As we got closer to evening Dwayne advised that he was going to get a hotel and arrive to the house in Alabama in the morning. We arrived to the house at 9am and no call, text, or email from Dwayne. We went to get breakfast still no call, text,or email. I called while at breakfast and was told by Dwayne that the helpers woke up late and they will be at the house by 12pm. Upon their arrival at 2pm (5 hours late), Dwayne called and advised they were at the house and decided to unload the truck in the driveway. As we pulled up to the house from picking up cleaning supplies and water for the guys we noticed our stuff on the driveway like it was a garage sale or something. It was so unprofessional and disappointing to see. Then, after they moved the things into the house Dwayne seemed frustrated and annoyed when I asked about him installing the TV's and assembly of the beds which was part of the agreement. He proceeded to install the bed and TV's. He seemed to struggle to install a TV wall mount and TV on the wall. Then, I went out to the hardware store to pick up more proper screws for the TV mount. Not sure what he did with the screws he removed in Manchester for the same mount. All the screws were packed and labled to make the installations smooth. But while I was gone he assembled 1 queen frame and a twin futon. When I came back they placed the TV on the wall and I looked at everything that wasn't till wrapped in plastic. They brought in the final piece of furniture. It was completely destroyed. I told them to leave it in the Garage. He decided to leave it right at the entrance of the garage door. So I had to move it to the side wall myself. He said it was fixable and its not. We went to sleep woke up the next morning sat back on the bed and the bed shifted with a loud bang. Noticed that the bed wasn't properly assembled screws missing and loose. I immediately checked everything. The twin bed was missing screws and shifting left and right. My antique coffee table was scuffed in mutiple places, dinning table scuffed, dressers scuffed, bed frame chipped and scuffed, some China plates cracked and destroyed, desk missing a part, screws checked and noticed screws were loosened and had to be tightened and the motor bar was disconnected, computer monitor mount was chipped like it was dropped on the ground. I was emailed by Dwayne to sent photos was told by email that they did their best and I would be fully compensated. I'm still waiting for that compensation. Oh the TV on the wall almost fell out of the wall because it was never screwed in a stud. Now I have to get the drywall repaired. This was the worse move that I ever experienced. I was determined to use Dwayne or Mount Wolf LLC to support a Black owned business but never again will he receive my support. Emails were sent multiple times prior to this post but Dwayne continued to dismiss my request for his insurance information or provide proof that he contacted his insurance company to resolve this matter.

Ian is the man!!!!! Helped us out with mounting tv's and an alternative solution to our old Nutone…read moresystem. HIGHLY RECOMMENDED!!!!!!

I used Ian with Conklin Home Theater 4 years ago to mount a 55 inch TV and install 2 ceiling fans…read more The job was done flawlessly. Now with working from home, I just had him (January 2021) install an additional ceiling fan and 2 more wall mounted TVs (43 and 65 inch). Again the job was done perfectly...all wires hidden and all TVs programmed ready to go. I highly recommend Conklin Home Theater and will be using him in the future.

This is probably the 3rd or 4th Brightspeed rep to ignore the "no soliciting" sign by our door in…read morethe past 6 months. Would never switch to a company who hires people to repeatedly harass potential customers.

I should've known better than to sign up for Brightspeed! I had used them for a few months when…read morethey were Centurylink. I hopped things improved. We were enchanted with the $59 per month fiber optic WiFi. After it was installed and I went to start delinking what was on our old WiFi to the brightspeed wifi I immediately noticed problems! First off certain things wouldn't even connect to it. The only answer I received was that some "older" technology might not be able to link to it to recognize it. For example/ our ring cameras, my new desktop computer, and our living room and kitchen had dead zones. In order to get connection I had to purchase a mesh system just to get service in the living and kitchen. Still couldn't link the ring cameras. Our basement now had no wifi which it did before. They won't give you a mesh system. You have to rent it or buy one. I chose to buy it to avoid additional fees. When I went to cancel within a week the rep got ignorant! Asking me how much stuff I had connected to it. I said considering it's all the same stuff I had with xfinity and it worked-I think your question is irrelevant. I'd pass and stay with whoever you currently have!

We have had two good experiences with Freedom Wireless. When we moved into our house, we had a…read morescheduled appointment for Christmas Eve. I told them that we could reschedule after the holiday. Much to our surprise, their technician came out and did a wonderful job. Our second was when Larry recommended a new service that was less expensive and had more options. Good stuff going on at Freedom Wireless.

I am so completely unhappy with Dish Network. I watch very little TV, but the 2 shows I do watch,…read moreor used to watch, I now have to pay to watch on iTunes. After DROPPING AMC, Sundance and IFC some time back, I've been waiting patiently for Dish to come to some sort of ageement so its customers would be able to get these channels back. Apparently they have PERMANENTLY dropped these channels. The neighborhood that my family lives in cannot get any other service. We are locked into Dish if we want cable or satellite. So now I am going to have to pay to watch Walking Dead. I just paid to watch Breaking Bad as well. Replacing these channels with others that do not even come close to measuring up is unacceptable. I will not only NOT recommend Dish network to any of my friends or colleagues, but when we move I will NEVER return as a Dish customer. I WILL ALSO BE DEDUCTING THE COST OF HAVING TO DOWNLOAD THESE TWO SHOWS BECAUSE OF THIS DECISION. Greedy, corporate nonsense makes me sick. I have been paying for your service for a long time and to have these AWARD WINNING shows unavailable to me because of this greed is absurd and shows just how little Dish cares about its customers. Petitions have been sent to you, complaints filed, thousands of phone calls expressing the need for these channels to return, but obviously money talks and is more important to Dish than customer satisfaction.

I had called last week to set up a payment plan I'll approved. It was to begin on 8 January. I get…read morean email last night telling me that my service has been disconnected for nonpayment on the 30th. I call them this morning and tell them that wasn't the date that was picked that was 8 February And they said well that's what was putting in the computer so not only are they not turning it back on, I have to pay my bill in full plus another 200 for a reinstall it. Because it was their fault. When I spoke to a supervisor, the supervisor said, we could go back-and-forth on this, but it's not gonna matter because once you get the email that you're being shut off, there's nothing more he can do. It was the biggest scam I've ever seen. I've been with them for years and all of a sudden recently, I started getting these emails from them saying that my bill has been running late which it hasn't and that my payments were dollars short which they weren't and I kept sending proof over. It was terrible. They finally I told him just keep it off. I can't deal with you guys anymore

We were DIRECTV customers for 10 years. We had a house built and had to pause our services while we…read morewere waiting for completion. After we moved in,we hadn't set up our Tv right away. We noticed they were charging us $160 for about 4 to 5 months without any notification and without supplying any service and refused to pay us money back. We talked to several employees and managers and not a single one were able to refund our money back that they stole from us without supplying any services. how is this legal? You should be ashamed of yourselves. We will never give you our business again As well as we will spread the word to as many as we can about not using you as a cable provider.

Michele is unwatched. We showed up and she was instantly able to help us with a problem that we had…read morebeen to two other stores and we turned away. I would recommend asking for her by name if you want to have great customer service, product, and price. Thanks Michele.

I have been a customer of AT&T since 1999 and they almost lost me this weekend. I ordered a phone…read moreonline and it was not the model I wanted (my mistake!) so I went into Ephrata store to exchange it. The man working told me I had to return it via shipping label and he couldn't help since I bought online. I called Lititz and Manheim and both told me the same despite the fact that ATT's website says you can return in store. I was about to give up but decided to try Park City as a last resort. Kudos to Taylor who was exceptional and could not have been more accommodating. I was ready to mail the phone back and switch all 6 of my lines to a Verizon but crisis averted. He was very understanding and helpful and a bright light after three stores turned me away.