I had called last week to set up a payment plan I'll approved. It was to begin on 8 January. I get an email last night telling me that my service has been disconnected for nonpayment on the 30th. I call them this morning and tell them that wasn't the date that was picked that was 8 February And they said well that's what was putting in the computer so not only are they not turning it back on, I have to pay my bill in full plus another 200 for a reinstall it. Because it was their fault.
When I spoke to a supervisor, the supervisor said, we could go back-and-forth on this, but it's not gonna matter because once you get the email that you're being shut off, there's nothing more he can do. It was the biggest scam I've ever seen. I've been with them for years and all of a sudden recently, I started getting these emails from them saying that my bill has been running late which it hasn't and that my payments were dollars short which they weren't and I kept sending proof over. It was terrible. They finally I told him just keep it off. I can't deal with you guys anymore read more