I've had Direct T.V for years to watch NFL and NCAA games. I realized that having this is pointless because there are other ways besides cable to watch. I got a chuckle today. I called Direct TV to cancel and I told them I NEVER use the service. The lady said I was just using it last night to watch Dumb and Dumber. I said no, it's a mistake, so she pulled up IP addresses and locations of the use. Lol, my ex has been using my service and knowingly doing it as he's done it on his phone, his tablet, home and who knows what else. She literally pulled the usage since Jan of this year when I left him. Well I immediately changed my password and lesson learned. Never give access to temporary people. Thanks to Direct TV for the great service. Diabolical behavior. Geeeez! Corny as f! read more

I've had DTV for a decade and it has been mostly reliable and fine. But now after five days of no TV, the tech assigned called to say he can't find a place to park and leaves! This feels like a good reason for me to say, no. There are options out there. read more

i am being charged for local channel i am not receiving...wisc-tv in madison...cbs affiliate....no ncaa tournament or any favorite cbs programs and no local news on wisc for over two months!! read more

Terrible customer service, expensive price, lock-in rate (pay if leave early!), they make you "get" a dongle plug-in even if you have a smart tv (and don't need it - but if you cancel, you have to send it back or get another fee added of $250!), and overall poor / slow app performance. Unless you want to be seriously disappointed with poor AT&T service - get anything else. I went with Directv because it offered MASN, CNN and local stations... now they cannot get their act together with ESPN - so, no US Open, or F1 or anything on ESPN. YouTube TV if you don't need MASN - much better and way less expensive. If you need MASN, get a VPN and buy MLB app. Still less expensive then Directv. read more

Everything from outrageous prices to crappy customer service. A drop of rain or a light breeze and service is out. Prices far exceeded the quality of service. Glad to be done with it. read more

Man I wonder when those guys from Direct TV will get here? / __ O | | /|\ | . | / \ | | ------------------------------------- Knock Knock Come in. Direct TV. / __ / \ O | | O O /|\ | . | /|/ /|/ / \ | | / \ / \ ------------------------------------- Hey buddy, I'm sorry, but I GOT to use your bathroom! Kindly help a brother out?! / _O O O |\ /|/ /|/ / \ / \ / \ ------------------------------------- so they sent two of you? Yea, don't mind \ him, he's in training. \ / you don't say. / | \ / O | O O |_ } | / | \ /|/ | | / \ / \ ----------------------------------------------- Farzan's bathroom Anyways, it looks like your apartment can't receive Direct TV because it faces Northwest, and it needs to face Southeast. / WHAT? / ~ ~ ~ ~ | \ / O ~ ~ | \O/ O NOTE: '~' |_ } ~ | | /|/ represents horrific | ~ ~ | / \ / \ smell ----------------------------------------------- *flush* Sorry! ~ ~ ~ ~ | / O ~ ~ | O O |_ } ~ | / | \ /|/ | ~ ~ | / \ / \ ----------------------------------------------- um yea, sorry! (for other reasons) / ~ ~ ~ ~ | / ? ~ ~ ~ | O O O ~ ~ | \|\ / | \ /|/ ~ ~ ~ | / \ / \ / \ ----------------------------------------------- Later! ~ ~ ~ ~ | ? / \ ~ ~ ~ | ~ O O O ~ ~ | ~ / | \ \|\ \|\ ~ ~ ~ | ~ / \ / \ / \ -------------------------------------------------- Who the hell do these assholes think they are barging in to use my bathroom and not even attempt to install their overpriced service! NORTHWEST DIRECTION MY ASS. / ~ ~ ~ ~ | ~ / ~ ~ ~ | ~ ~ \O/ ~ ~ | ~ | ~ ~ ~ | ~ ~ / \ -------------------------------------------------- What the? ~ ~ ~ ~ | ~ / ~ ~ ~ | ~ ~ \O/ ~ ~ | ~ ~ | ~ ~ ~ | ~ ~ / \ -------------------------------------------------- AHH. Direct TV you asshole! Your employee-in -training's gases have infested my home. There's no escape from it either since it's traveling in the NORTH- WEST direction, unlike your service. THE IRONY! / ~ ~ ~ ~ | ~ ~ / ~ ~ ~ | ~ ~ ~ ~ \ O/ ~ ~ | ~ ~ ~ | ~ ~ ~ | ~ ~ ~ / \ -------------------------------------------------- ~ ~ ~ ~ | ~ ~ ~ ~ ~ ~ | ~ ~ ~ *thud* ~ ~ | ~ ~ ~ ~ ~ ~ ~ | ~ ~ ~ \\---''-O ~ -------------------------------------------------- Summary: Direct TV employees should learn to use their own employee bathrooms and also learn useful things like how to install Direct TV. read more

DIRECTV - Television Service Providers Near Me

When we moved and had DirectTV package deal with cable installed, it came with this dish. We were never told that it becomes "our" property once we purchase the service. After we switched to another cable service and wanted that big dish removed from our roof, they said that's not their responsibility. Now, we have to pay to get that removed & patch our roof??? RIDICULOUS!! read more

I have had Comcast internet and cable in the past, and direct TV was a breath of fresh air! Cable is Cable when it comes down to it- but the customer service with direct TV was something worth yelping about! We had one issue after a storm with our TV and a service person was over to look at the dish the next day. Bam- fixed! When we left our previous apt. we canceled our comcast, which was a 4 hour wait in line and a pain to talk to the right people. We are disconnecting our direct TV now, because we are moving across the country, and it was a quick phone call and they sent us a box to ship the cable box back with everything including tape and prepaid postage! I would highly recommend Direct TV if you are looking for the best customer service and best deal in DC. read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

The Directv product (sound quality, picture quality, DVR) is outstanding. Everything else about them sucks. This review is long overdue. I first signed up for Directv in 2011. I was induced with a tremendous deal, $40/month for a huge package with every channel I could ever want; but as with all DTV offers, I was required to sign a two year agreement. The thing about DTV is that the initial price is always low because of a variety of discounts of varying lengths baked into the original contract. You get the super low rate for the first three months, then discounts are slowly withdrawn, resulting in bill creep. It seems that every month, the bill gets a little bit higher, putting you in some weird limbo where you have no idea what your next bill will look like. This continues for the first year, then you're paying full price. My bill after the first year was $130/month (tv only). After about 9 months at this rate, I decided to switch to cable. When I asked for someone to come out and take back the dish, they refused, stating that they don't remove the dishes that they install. I would need to have the dish removed at my own expense. (Something they conveniently forgot to mention prior to installation.) I paid the $60 ($20 per month remaining on the contract) termination fee, made the switch, and thought that was the end. I was wrong. Immediately, I received multiple phone calls each week trying to get me to come back at another deeply discounted rate. Having been once bitten, I turned them down. A few months later I got a bill from Directv for a nominal amount, about $15 I think. When I called to figure out what was going on, I was told that it was for movie rentals I had made months before that I hadn't been charged for. I lived alone and the movies that they claimed I had ordered were movies that I had never seen. (Other reviewers report having the same thing happen to them. I assume this is a ploy that DTV routinely uses on customers who have left. I'd guess there's a percentage of customers in households with multiple viewers who assume that someone must've ordered the movies and simply pay the charge. There has to be a class-action here somewhere.) In the years since I've left DTV, I continue to get solicitations by phone and through the mail to return. (In fact, the only reason I'm writing this review is because I just got another call from them.) These guys cannot take a hint. I'm sure my heirs will be fending off their calls long after I'm dead. If you need the best sound/picture, are okay with having their antennae on your roof in perpetuity, can afford to pay a premium, and don't mind aggressive telemarketing, get Directv. If, however, you think there's even the slightest chance that circumstances may change, leading you to switch to another service sometime in the future, stay away. read more

Directv automatically takes money out of my acct each month for the past 4 plus years, this time they screwed up and forgot so they took double out the next month and charged my 4.95 late charge. I called and they refunded 4.95 and said they were sorry. This shouldn't ever happen and they need to find out why it happened and correct the problem. They are getting more expensive each year sbd service and quality isn't as good. read more

5 star product with negative 4 star customer service. I love NFL Sunday Ticket and they have me hooked with it, as my home team is out of market on most Sundays. Great hardware, features, options, picture, speed, etc....but again, TERRIBLE customer service. You would think a multi-billion dollar company would be a bit more accommodating and customer service friendly, but clearly not the case here. Each time I call them, I'm almost guaranteed to waste an hour of my life and talk to someone with the competency of a third grader. Step it up, DirecTV!! read more

If this is the TV service, you suck. I had to wade out in the deep ass snow early this morning letting the cold freeze my toes and feeling snow slide down the back of my shirt. Why the freak did I do this? Because I'm a GREAT daddy...but mainly because last night's wet snow had piled up on my satellite dish. Said snow froze and prevented us from getting their "high quality" satellite signal. This lack of signal prevented my little monkeys from watching "Blue's Clues", "Ni Hao Kai-Lan" or "The Wonder Pets" during the wee hours of the morning. Yeah, let's see how DirecTV and its staff keeps its cool when two soon to be two-year olds are whining at 6am asking for Ming-Ming or Kai-Lan...how do you explain, "Well my sons, you see it's not Daddy's fault but the snow piled up on the satellite dish..." Nope, not gonna cut it... Thanks to your poo poo technology I had wet toes a cold ass and two kids that were traumatized until my fat ass went outside to clean off the dish. You owe me...big time. I'll settle for two free months of service. Please email me for my account number and address so we can make arrangements. Your now-thawed out customer, ~Antonio P.S. Once Fios comes to my neighborhood, I'll be saying "Hasta la pasta mis amigos" and will dump you like yesterday's bagels. read more

Got install today--already horrible experience. They were on time, so there's the 1 star I'm already obligated to give. Installation which was already $100 was another $75 because the guy said he had to do something special for our roof with brick. Instead he used concrete blocks--not bricks. Then, though we ordered the more expensive wireless service there are wires EVERYWHERE in the 4 rooms we have TVs. I think he did the wrong type of install completely. He spoke no English whatsoever. He asked me to sign forms at the end acknowledging that he reviewed all this stuff with me when he literally reviewed nothing, except that remotes aren't interchangeable. Lastly, he left a mess. Pieces of wire everywhere, concrete chips, sawdust (don't even know from what?!?!). read more

DIRECTV - What is the packing crap all over the floor? It's throughout the house. - Television Service Providers Near Me

All subscription TV services are mainly the same-- cable or satellite, you get the same channels and DVR. You should never keep a TV service after the 2 year contract is up. DirecTV gave me a $300 gift card to sign up and 12 months of discounts for signing a 24 month contract. After my contract expires, I will change service to Comcast. Comcast will give me $200 to sign a new contract and discounts for the first year. When that contract is up, I'll change back to Directv to enjoy the signing bonus and discounts they offer new subscribers. TV services have no loyalty to you, you should not be loyal to them. If you stay with a service after the discounts and your contract expires-- you're a sucker! Why pay higher rates and use last year's DVR's and other equiptment? That said, if you have an iPad, then DirecTV is the service you should try. The iPad app is killer. It allows you to stream live TV to your iPad (as long as you're connected to the same LAN as DirecTV). The iPad becomes your channel guide and remote. Preview a show on your iPad while watching another program on your big screen, then hit the "Watch on TV" button to watch the show on your iPad on the big flat screen. You can access any program recorded on your DVR o the iPad. It rocks. I have less than a year left on my DirecTV subscription. I sure hope Comcast has a similar app when I'm ready to switch in 10 months. read more

I have a home in a remote location (Chester, Maryland). I ordered DirecTV, and they signed me up for HughesNet Internet as a bundled package. Since then I have been informed by a tech support person and a technical supervisor that DirecTV and HughesNet Internet are not compatible for on-demand video. Consequently, I am unable to use DirecTV and Internet together in the manner I intended. Because of this known incompatibility I feel I was mislead and given a misrepresentation when the two system were sold to me as a bundled package. I want to cancel the subscription but DirecTV refuses to waive the early termination penalty. Buyer beware!!! read more

AT&T bought out DIRECTV and it's customer service has suffered greatly since then. One of the reasons we had stuck with DIRECTV for many years was the quality of their customer service. We are researching other cable providers and will be switching shortly, though definitely not to Comcast. read more

I am very dissatisfied with Directv's customer service. I called to cancel my account two weeks ago and spoke with one of their customer service respresentatives. I specifically asked him if they would be able to waive the early termination fee since I had a letter from my landlord stating that the service/satellites were not allowed in/on the building. He asked me to fax the letter over, confirmed that he'd received it, and told me that they would in fact be able to waive the fee for me. A week later my checking account is unexpectedly debited $400. I called and spoke to a supervisor who told me that it was not standard practice to waive early termination fees by fax, that customers had to either e-mail or mail their letter of proof into their dispute department. If she's correct, that this is standard practice why in God's name would the first representative tell me otherwise. Either he did it on purpose or there's some training issue there. This supervisor advised me to call the bank to have them reverse the charge until we could get the situation resolved. So I did. The bank and I called Directv, together, and spoke with a representative, who said that she would be happy to reverse the charge and that it would take approximately 24 hours to show up on my account. Two days later, nothing has happened. So I call DIrectv again to find out what is going on. A second supervisor tells me that it is standard policy that no early termination fees are reversed except by letter - basically repeating what the first supervisor told me. So I'm frustrated, because the first line of defense has completely conflicting information from the second line of defense. It would be nice if Directv could get their shit together and have ONE cohesive message, so that I don't feel like I'm getting the run around. I'm really annoyed with this company. I do not recommend their services. In fact, as much as I hate Comcast, I would choose them over Directv any day. They suck, but at least they are consistent with it. read more

If I didn't have to give them a star, I wouldn't. They should be negative 50 stars. Once again Direct TV has provided lacking customer service. To charge me for movies I rented in December 2011 and Jan 2012 and then tell me that there is "No shift supervisor available because of the high-volume of calls..." Of course there is a high volume of calls... your service is the worst ever! For anyone thinking about getting Direct TV, DO NOT!! I've had nothing but unpleasant experiences with this company. I wouldn't recommend them to my worse enemy! read more

Just switched to Fios and these crooks charged me over $200 for early termination after I been with them for over 3 years! They charged me because they upgraded our receivers to the new "genie", which was basically no improvement over the previous even crappier equipment. The kicker is I still had to return the receivers or be charged even more!! So I was charged a fee for the upgraded equipment that I had to return! They are crooks! CROOKS!!!! Stay away, far far away. Oh and so far, FIOS has been good, screaming internet and TV service is the same, except it works in the rain! read more

01/16/2010 Update - To follow up on the billing issue that I epxerienced, my husband called them because he also found my situation to be a bit off. It turms out that we should've never been charge the extra $50 for new equipment based on our good credit. Now why 2 "managers" could not explain that to me or see it in their system is beyond my comprehension. I would've given DirecTV 3 - 4 stars for their TV/picture quality, but based on their awful customer service can only give them 2 overall. read more

We have tried to cancel becuase of a move (the complex will not let us put up a satelite without a variance and the landlord does not want a dish mounted on his town home), and were informed that we had signed a two year contract (that was never produced for our benefit, despite our request). All the customer reps and managers we spoke to were extremely rude and confrontational. Not only will we never use DIRECTv again we'll encourage everyone we know to forgo doing business with them. Also, their service is spotty at best, we've tried to use their hd service, but the weather would often knock out teh hd channels and wed have to wait for a serviceperson to come out and readjust the dish. We decided to pay the fee rather than deal with the potential credit ramifications. Do yourself a favor, and dont use them, go with verizon or comcast. read more

Bait and switch, promising one thing and getting something completely worse and different, is their company M.O. Just google direct TV customer service, you can see for yourself how bad their customer service is. You will never get the same answer from 3 different reps for the same question. Unreliable, liars and fraudulent business tactics and worst of all their contract prevents the customer from having any rights, you can't even sue them for fraud, and it is by fraudulent means they do their business. I don't know how they stay in business. These crooks should be avoided at all costs. read more

Directv is not even worth giving a rating. When you call to pay your bill, the automatic system tells you one price and your bill shows another price. Asked for a representative and they also said that the price on my bill was to high. Next month comes around and then you now are being charged for the amount that you should have paid last month. You talk to a representative today and "oh well that is your issue not ours" How can any company work like that and not honor what they are saying?????? read more

Direct TV gets a minus rating. Called them when my service went out and they were very helpful and offered upgrade and reduced fees since the old equipment I had could not be repaired. They made an appointment for equipment installation. They never showed up. I called and they told me they were the way - never showed. This was repeated 3 times. Finally someone from direct admitted the reason they were no shows was that they didn't have the equipment. They never called to tell me this. I finally cancelled the service and went with another provider. I still get calls from them trying to get me back as a customer. I would go without cable service before subscribing again. read more

Horrid all around. Always lost signal in rain, and lost it quite frequently in only cloudy weather. They tease you into a $20 or $25 monthly rate for 12 months then jump the price by $37 or more in month 13...of a forced 2 year contract. read more

This is a bad Television provider company, please don't fall into signing any contract with their "special deals" they will take all of your money and services are just legitimately horrible. 000000000 STARSSSS! read more

*sigh* **clicking 2-stars instead of the 1-star loomin in the pit of my stomach** The ONLY reason I didn't give them a 1 right now, is because of the patient and polite young woman named Amanda on the phone with me right now, and for the most part, the pretty good customer service reps i've had over the time with them. We are up 8/13 with DirecTv and won't be renewing. We do get good service with them,...we might have had an outage once, during Hurricane Sandy, but other than that nothing. Always good where we are at. Our issue is that their billing is always questionable and sneaky. My final straw was when i started looking at my last bill and our package price went up randomly by $3. They said they sent us a notification, which is fine, but what I don't understand is why you wouldn't grandfather in your old customers. Thats a CHOICE you make, not a must. They claim they "had" to increase the cost of the package becuase they renegotiated the packages with the channels and "this is what you get in the tV business". I almost laughed. I politely reminded the lady that this is why DirecTV and cox and comcast and all these pseudo-monopoly service providers will be out of business sooner than later if they don't change...the internet and options like Hulu and Netflix, in combination with package sharing is MUCH cheaper per month than dealing with DirecTV and companies like them. And everything streams HD now and you can stop and watch commercial free? What's the point. DirecTV,....i'm sorry to tell you this, but its over. I'm dumping you on 8/4/13! read more

Ordered updated equipment after 17 years of paying for 3 families top premium package. After 2 hours of what I believe was clear order install guy shows up and then leaves me with no tv for 5 days then shows up again with not all equipment. Leaves satellite in yard old equip in floor. I am 87 years old. Called and they don't even say sorry. Frustrated mad very disappointed. Does long standing customer have any value these days? read more

I got direct tv about 5 years ago, after two years I canceled because of poor reception and went with Verizon for 2 years. I changed back to direct tv because my phone is with at&t and they were offering a special on the Samsung Galaxy 9 phone but I had to sign up with direct tv. I was hesitant about switching back to direct tv and expressed my concerns. T associate with at&t assured me they had fixed the problem. After one and a half years it's the same problem. I'm thinking about just getting an antenna and watch basic TV read more

Would've given them 0 starts if I could. Got ours through att, never got our sign on bonus, terrible customer service. Horrible.

I relocated and cancelled my service, I called customer service and changed my address and even confirmed my phone number. They sent the equipment return box to my old address. I called back, they then resent the box, 2 months later to my new address (which I had confirmed). They then sent me to collections with no notice, I had always paid every bill on time. Totally unreliable customer service, and be aware of any outstanding bill, you have to contact them, they will not let you know with a bill! read more

I will say that the billing I have received from Direct TV is always questionable. However, My parents just upgraded and got DVR. The technician guy who came to our house had a big job ahead of him. I felt kind of sorry for him. I knew that he was going to have trouble dealing with our 100+ year old house and make shift wiring. However, he was upbeat and not frustrated with having to drill a hole through the base of our house to reroute the cable wires. He even made sure that he did not make a mess and sealed the extra space around the wire (since the hole he made was slightly wider than the wire). Communication with him was difficult and made things briefly awkward. However he worked quickly, with a smile and told me numerous times not to apologize for the "oddity" that was our home read more

I have used DirecTV for 15 years, and I have been totally satisfied with it. Yes, it's pricey, but the cost is well worth it due to the bulletproof reliability I have experienced over those 15 years. On the perhaps two occasions I have had technical issues, they were quickly resolved by a call to DirecTV's responsive (no long hold times) and knowledgeable techs. The only times I have had to wait for a technician at my home were for the initial installation, and a couple of upgrades to newer boxes. As a satellite system, there are no wires, transformers, repeaters, etc to malfunction, so there is no need for techs to visit your home and troubleshoot the connection. Billing has been seamless. Highly recommended. read more

I would give zero stars if it was an option. Directv is the worst. They are no call no show on appointments without notice, then say the tech couldn't contact you. Well, that may be true because they never came to my house or called so how could they have contacted me dumbasses. My appointments had been scheduled for over a week then to try to get my to stay and not switch back to Dish they said they'd get someone out here today. Then the manager got in the phone and said no sorry we can't do that. Well sorry Directv y'all are the worst and Dish is on the way to install. Btw I had Dish before my divorce and never had any problems. Unfortunately I inherited Directv when I bought this house. Directv your crap equipment will be on my front porch to pick up at your convenience, your loyal 4 year customer that was autodraft pay and never caused any problems. Welcome back Dish!!! read more

I'm sorry I ever accepted this deal. The merge with AT&T probably saved them financially but Direct TV still sucks. They are VERY inconvenient.The payment methods are horrible! I asked if I could make an arrangement on a delinquent account because I will be out of the country and I was denied. I have never known a compay to deny payments. If you are in ward 7 of DC you won't get full connectivity or clear service ever! I'm cancelling as we speak :( read more

By far the worst service in the industry. Their incompetent service person couldn't even connect their own equipment. He showed up and said there was no place to put the dish. While infact there was a current dish from the old owners by the same company and the cables were wired into the house. He never even stopped to knock on the door. He closed out the work order. I called their customer service number and was on hold for over an hour and then hung up on. This happened 3 times and spent 3 1/2 hrs on hold before I was told that they needed to open a new work order and it would be a week before we would see another technician at the house. We cancelled the order and called cox cable. They installed same day. I wanted to give direct tv no stars but this option was not available. I would like to warn everyone to stay away from Direct TV they really don't care about their customers read more

Absolutely HORRIBLE CUSTOMER SERVICE....DO NOT SCHEDULE THEM FOR INSTALLATION....THEY LIE AND EITHER DO NOT SHOW UP OR WASTE YOUR DAY AND SHOW UP LATE!!!!! I scheduled for adding another TV and took off work to be here, they did not show so I called to complain and they said the technician called in sick but did not bother to let me know. 2nd time I scheduled an installation they said between 12-4. At 3:50 they called to say it would be after 5:00 PM. AT&T DIRECTV IS THE WORST...I AM DONE WITH YOU!! read more

If I could give this company zero stars it would be too much. They lie. Got a call from them offering Sunday ticket for this year and next for my hubby. Don't believe anything they say. At &t is.in financial trouble and are lying to get anything on their books to post a profit. Had their service for 2 days and decided to cancel after they would not keep their commitment. They wanted to charge me a 480 dollar termination fee. Needless to say they will never see a dime of it from me. I will black ball their company every chance I get. DONT PURCHASE FROM DIRECT TV. read more

I promised an update to detail the situation that led up to my recent review. Here is a bit of background to illustrate my odyssey. First, let me say that we have been Directv customers for many years. Their offerings have always been adequate and we had very little interaction with customer service. When AT&T took over, there were slight administative changes but we saw no real impact to that either. In fact, we had hoped that the new parent company would have a positive influence given their move into content. This all changes in October 2019. - On Oct 2, 2019 we receved notice that our hardware had to be upgraded in order to continue to recieve the Directv service. Our hardware was old, but working. Apparently, there was a move at AT&T/Directv to upgrade the hardware and it had to be done. The customer service folks I spoke with assured me that the upgrade would have no impact on my service availability, would cost me nothing, and had no contractual strings attached. Given that, I went ahead and scheduled the upgrade, which entailed a technician visit. The problems starfed immediately. The order confirmation I recieved indicated that I had committed to a 2-year lock in agreement. This was completely contrary to what I was told by customer service. - On Oct 3, 2019 I called customer service again and amid profuse apologies they created a new order that did not include the 2-year lock in. Clearly you have to be careful to review what is sent in print. Verbal communication by customer service is not reliable. More on that to follow. - On or about Oct 9, 2019 my equipment was upgraded to a Genie DVR and two Genie Mini recievers. All seemed to be fine until we noticed that the Genie Mini in our master bedroom was not stable. It would not power on/off consistently, the remote was unresponsive or would constantly scroll channels or volume. We would get a signal but the reciever/remote were generally flaky and unreliable. After some troubleshooting on my own, I determined that the Genie Mini appeared to be bad. A call to customer service confirmed that diagnosis and a replacement was sent. Again, since the original upgrade and therefore the need to replace this unit was all precipitated by Directv, I was assured that this would incur no charge. This was a warranty replacement of a unit that Directv has nust installed. Again, this turned out to be false. I was biulled a delivery and handling fee of $19.95 for my trouble. - On Nov16, 2019 I installed the replacement Genie Mni and my service was restored to all of my recievers. I shipped the bad unit back to Directv on 11/19/2019. This is what led to my original review which I did in real time, while I was on the phone with customer service. That call was the second time I had discussed the issue of my erroneous $19.95 charge with customer service. Each time I got the run around and lies. On the first round of calls I was finally promised that the $19.95 would be credited to my account when the next billing cycle actually hit. This did not happen. This was clearly a tactic to get me off the phone. On my most recent call they also did their best to get me off the phone. I finally got to speak with a "supervisor" names Lucy who completely refused to acknowledge any possibility that this charge was invalid. She also insinuated that is was a technical service issue and not a billing issue. She told me I would need to talk to them to get this off my bill. More run around. More deflection. More stalling. How is it that an erroneous charge of $19.95 on my bill is not a billing issue? This is "customer service" at it's worst. In the end, when I asked for Lucy's details to include in a letter to AT&T management, she promptly cut me off. Nevertheless, I will still send that letter. Could it be that Directv/AT&T management is unaware that this is happening to their customers? Perhaps. But I suspect that the rate of cord cutting at Directv is fueled at least in part by this shoddy treatment of customers. Management might consider treating their customers better to aid in their retension. I will follow up again when my letter is sent, and if I get a response. read more