Easy to schedule, professional, and extremely helpful! Definitely recommend! I appreciated that he…read morewas able to come next day too and worked with my schedule.

5 Stars from start to finish, requested a quote through Yelp Projects, got a quick response and it…read morewas best price from all the responses. We picked a date/time and asked for (1) Flat Mount and (1) Swing Mount and they had the parts at a reasonable price. Constant communication up to arrival, which was great. Marcus arrived in a company vehicle with all his equipment and the two mounts. Marcus was awesome, he slipped on shoe covers before going upstairs. We showed him what we wanted and he went to work. I told him that if he needed help to mount the TVs once he placed the mounts on the wall to give me a shout. I went downstairs, and barely heard him working. He worked so quietly that my nervous pup didn't even bark or get anxious. Marcus worked fast, told me he was done, and he had the TVs mounted on the wall. The swing arm mount is perfectly placed and moves smoothly. It is just what I envisioned and hoped for and no mess. Marcus gave us the different payment options, price was as quoted with no changes. Marcus told us to call if any issues. I highly recommend Marcus & TV Geeks !!!

I was required to return a device to a store location following the completion of my contracted…read moreservices. The team at this store was prompt in acknowledging me upon entering and made sure a team member was available to address my reason for visiting. My item return was quick and easy and I was out of the store pretty fast.

This location is good for those who need to handle their business in person. I had to come here…read moretwice within 2 weeks because the equipment that I picked up on the first visit was incorrect. I spent hours on the phone with XFinity Customer Service trying to get the equipment activated and after the 6th phone call to customer service, they declared that it was the wrong equipment. Fast forward 2 weeks later, walked into this location, I was welcomed by the staff. I was told that it would take a few minutes before someone could help me swap out the equipment. I used the restroom, then sat down in their VERY LARGE TV THEATRE SCREEN lounge area to watch the playoffs game. Only one other customer was there. I arrived at approximately 6:30p. I got my new equipment at 7:15p and I stayed until 8p when they closed. I paid for parking both visits and it took me over 20mins to find parking both trips. Very inconvenient. Overall, nice staff, great location to relax in, but parking is definitely a big challenge in this busy location. Next to the Metro is convenient for those who ride it.

Peaceful and quiet zone . The environment is relaxing and…read moreclean . Basshemaqa was really help and understood exactly which product I was looking for . He delivered exactly customer service by giving me the complete break down and value of the products . Thanks to him I'm decided to become a Xfinity customer .

DO NOT RECOMMEND -- BILLING, SECURITY & CUSTOMER SERVICE NIGHTMARE…read more I have only had Xfinity Internet for two months since relocating to Upper Marlboro, and although it was cheaper than Verizon, it has been one of the worst customer service experiences I've ever had. On July 14, we received what appeared to be a legitimate Xfinity call to pay our bill. The caller had our information, and we even received an Xfinity verification text. We paid, received an email saying the bill was paid, and later discovered serious concerns that our payment and account information had been compromised. When I called Xfinity, I was told my account would be credited by July 20. Instead, I was charged another late fee. I called again on July 27 and was passed around to representatives who gave conflicting information, read scripts, and continued asking me to pay an incorrect balance instead of fixing the problem. Even my installation experience was terrible. The technician asked personal questions unrelated to the installation and made me so uncomfortable that I asked my husband to hurry home. Two months in, I've dealt with security concerns, incorrect billing, late fees, broken promises, and terrible customer service. I will be canceling as soon as Xfinity corrects and zeros out my account. I would not recommend Xfinity to anyone. The cheaper price is NOT worth the frustration.

My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

Alex and Poseidon are the best vendor I've used in D.C. -- PERIOD!…read more Fast, reliable and responsive. When I had an manufacturer caused issue with hardware they installed 2 years ago, Alex was there the next day, replaced it free and handled the warranty and return process himself.

Excellent and prompt service for Internet and TV connections…read moreWhen a small problem arose the team, particularly Alex, was outstanding in resolving promptly

They were communicative, professional, and clean. We had them install two ceiling fans and check…read moreout a couple issues noted on our home inspection. When we needed to replace another ceiling fan, we called them immediately. Once again excellent communication, professionalism, and cleanliness. And then when they said how much we owed them, I was shocked at how cheap. They will forever be my first call for any electrical needs.

June did a fantastic job for me: he always picked up the phone, answered all of my questions, wired…read moreup the ethernet cabling for me ahead of schedule, and did it neatly and cleanly, and for a fair price. And then he called back several days later to check that everything was working fine with my home network--which it was.

I have been having the worst luck with dropping my phone recently. Each time I have dropped it I…read morehave had to get the screen protector replaced. This was my second time coming to a location to have that done. I was in luck that this location just happens to be steps away from the Metro Station I usually take on any given day. After I finished with work for the day, I made my way here. When I walked in I was quickly greeted by an employee. After letting him know I was here to get a replacement screen protector he was on his way to do what he needed to do. He took payment first and we chitchatted while he expertly swapped out the screen protectors. We discussed how it is ridiculous for people not to get them or the insurance on the phone. Before I knew it, I had my phone back in my hand, thank the man, and was on my way to board the Metro.

This store has to be top 5 worst AT&T stores in the country. After cancelling an order without…read morenotification, I then waited nearly an hour to be told they would not help me with the service I need. Go to the DuPont location, they're nicer, it's safer, and they'll help you there

The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

Excellent!! I am so happy I changed to layer 3. Color,…read moresound, brightness just like the biggest competitor, very very good!. The basic plan channels are excellent! everything for what I was paying extra with Direct TV here is on the basic plan. Absolutely love it!! Customer service is great, polite and knowledgeable. The people that comes to do the installation are very professional as well. I am saving $50 a month with layer 3. Don't hesitate, you can't go wrong with them.

It is hard to find a starting point on how bad the "Customer Service" and "Tech Support" really is…read more I've been using the Verizon FiOS Internet service (started at 1Gbps and now at 2.5Gbps) for over 4 years now. While it is working, it is great. But the minute something stops working, your phone service vanishes, you can't connect to the Internet to get your Customer Account Number. When I call in to get Customer Support, the AI asks me for my phone number. When I type it in and verify it is my number, the AI is unable to find my account. I have to wind up going through the menu to talk to a live person. The accent of most of the Tech Support people makes it hard to understand them. I have been around the world and I know some accents are harder to understand than others. 99% of the time, the "techs" you speak to sound like they are reading from a script. Especially the Tier I techs. When you have to go further up the chain, techs tend to work on your level. I try to advise whomever picks up my call that I am an IT Specialist and I prefer to have things explained to me as a fellow technical guru. Most of the time you get a Tier I tech, their goal is to get through as many calls as they can in a day. They have to stick to a Service Level Agreement that isn't very efficient, as they more often than not wind up having to get a more Senior tech on the call to troubleshoot further. Most Call Centers' Tier I staff have an SLA of at least 4 calls per hour, averaging between 32-40 calls a day. They don't get a whole lot of time to dig into a problem, as they need to worry about their time to move on to the next call. This is why they tend to work from a script. I know this from personal experience. When I was working at a Call Center, I averaged 125 calls per day at my prime. So I know the pressure. But when I have to go from call to call and reapeat what I stated to the previous person over and over, without the new person having notes available from the previous person at their fingertips. This is very inefficient. This is why I refuse to have Verizon as my mobile carrier. If there was another Fiber Optic provider in my area, I'd use them over Verizon. If I could give Verizon negative stars, I would. They always wind up leaving a really bad taste in my mouth.

A one is generous. I would leave a 0 if I could. Horrible…read moreservice, horrible customer support and impossible to get anyone to help with service that never consistently works. In addition its is the MOST expensive service Complete rip off

Great to work with. Completed my task timely And answered…read moreall of my questions. Brashar also provided somd tips about the security system i had setup. I would use this service again in the future.

BROKE MY TV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!…read more Olivier N ( AVOID HIM) came out to my apartment to mount my TV. He was able to place the mount onto the wall with no issue, however as he was about to mount the TV, it slipped from his hands and fell to the floor and shattered. We plugged the TV in and it no longer works because it's so damaged. There are glass shards everywhere and on top of that he caused damage to my apartment as well. There are pieces of TV lodged onto the wall that I can't get out. I had indicated on the form that I cannot help to lift the TV. I am not capable of lifting something this heavy. However you guys did not read the form and you sent only one person to do this job!! And clearly he wasn't able to do the job because the TV fell because apparently it was too heavy for him and my TV got damaged. My TV no longer works! This is so unacceptable, he didn't even apologize. He instead tried to blame it on me. I had told him that my TV was mounted at my last apartment for 5 years. This is 1,000% his fault. And HelloTech is taking FOREVER to refund the broken TV and damaged floors! AVOID THIS COMPANY AT ALL COSTS!!!!