He was so very communicative and knowledgeable on the box. He also helps after the installation…read morewith any questions or concerns and has YouTube videos for almost every scenario. Recommended him to family and several also purchased. Way cheaper than cable and other streaming services. Huge selection of shows and movies.

I spend a fair amount of time reconnecting. Customer service is available if you're willing to…read moreinvest a couple of hours. Hoping for a viable competitor to move into town.

They put new wireless cable in to replace TiVo box and technician took all my hook up cables to…read moretv's & splitters that I bought and new system sucks when tv starts up you have to hit ok twice to get to tv then a black box pops up and says your not connected about every 5 minutes and while it's there you can't do anything

I would given 0 stars if I could. My elderly father attempted to set up his own account but was…read morescammed by this company. Instead of charging him $25 for the initial instillation, he was charged $2500. That's right, 100x what he actually owed direct from his checking account, and we have yet to see the refund even though it has been more than the 3 business days we were assured it would take to rectify the situation. I spent nearly 1.5 hours on the phone this AM getting passed around and eventually hung up. I am seriously considering legal action against this company.

When I gave my first review I gave Phil a nice shout out for providing easy and quick service for…read moregetting my equipment and initiating the setup of the Modem for my Wi-Fi and internet access! I do not appreciate that you used a very childish Urban Vocabulary name for me to start with while I was setting up my new systems! Just because people are older does not mean they do not have an understanding of Urban Vocabulary and language used by younger people! Sammydeeznuts! Not acceptable! Not Funny and also reported to Xfinity the setup was difficult enough and seeing this every time I setup something was not appreciated! Grow TF up!

Outright lied to me about payment options and proceeded to call me back just to remind me of that…read morefact despite the fact I had a payment arrangement set up. Liars, scammers, and terrible customer service.

working with customer service is a joke good luck waiting to speak with anyone they definitely…read moredon't want to keep long term customers not willing to work with you after years of service . very sad most expensive company around and have no time for there valued customers

ILP was easy to work with, responsive, on time, pleasant, and did a great job installing my new…read morechandelier. I would use them again.

Matt was very responsive and professional. He was able to come out a few days after I reached out…read moreand he gave me an estimate up front based on pictures, which was spot on as far as the final price. He listened to exactly what I wanted and made some suggestions as well as far as tv mount height. He had some cables on his truck that he was able to use since some of ours were too short. Overall, I am very happy with the tv mounting job and his service. Would definitely recommend this company.