These folks turned themselves inside out working with me to revise my phone plan. The upshot is…read moreabout half the cost - my needs have changed a lot - and they STILL turned themselves inside out for me.

From the owner: AT&T, serving over 81 million wireless customersread more

This is the BEST establishment I've ever been to, was waited HAND and FOOT. Nice people with the…read moreattitude of angels. The most helpful staff I've ever seen. The prices are great and the service is fantastic. Highly recommend cricket !

I've been going to the ATT store on Noble Blvd in Carlisle…read morefor years, maybe decades, for cell phones for me, my spouse, our son, and our daughter. We used to see Stacey Zechman; he was extremely helpful and It was good to see a familiar face. I think he had groupies, and I was one of them. Quite awhile ago he disappeared, whether he retired or moved on to better opportunities I don't know. Anyway in '25 tihngs went kind of downhill. No Stacey and none of the other familiar faces. Let's see...I uppgraded my iPhone 6 to a 12 pro max, then the 12 to a 16. On one of these upgrades Abdull said I would get a credit of $xxx (a high amount) but I had nothing in writing, I went back to get written verification of the trade in amount and Ishmael (I think) said "how does $yyy (higher) sound?" He gave me a printout and circled that number on it; I didn't look at the fine print till later, when I noticed that the trade in value could be "UP TO $yyy". Oops. I think Abdull and Ishmael have moved on. My year-old 16 pro max wouldn't take a charge, and i visited the ATT store to see if they could replace the battery, no, but DeQuan found the problem so I traded the 16 in on a new 17 pro max. Technical issue with the new 17pm; I fussed around with it for hours and called Apple; no help. I. went into the store; Bryan fixed it in three seconds. Then he showed me what he had done in case the problem reappeared (which it did). OK, so on my recent visits: DeQuan fixed or told ne how to deal with a few minor issues, Mai (I think) helped me with something, and now I have confidence in Bryan, DeQuan, and Mai. five stars all around!

I want to give a great big shout out thank you to Cody form the Carlisle AT&T store. Last Friday I…read moretook my 81 year old mother who suffers from mild dementia into the store to upgrade her Iphone 7 to the Iphone SE (need that button!) and he was patient, kind and funny to work with. He took time to answer all her questions, no matter how many times she asked them and related to her on a personable level by sharing stories about his dogs and listening to stories about her dog. Thank you for the human touch Cody, please never lose that and you will go far in this world! You are awesome! Andrea

Not sure what happened to my first review but will submit again. I upgraded my phone several months…read moreago and the process went very well. However the person I dealt with told me to purchase a warranty which I told him I didn't want. He said after 3 months I can cancel and they will return the money I paid. Said it was their way of giving a warranty. After 3 months I called to cancel the protection and get my 3 months refunded. The person said they never told me that and when I said they absolutely did they called me a liar. Will NEVER go to this store again

This store is exceptional for customer service, knowledge, and simple kindness. After two awful…read moreexperiences with my local affiliates in Loudoun County, Virginia earlier that day, I stopped into this store on a whim on my way to the Allentown area because my phone simply no longer worked and I had family things going on that required me to stay in touch. The two staff members couldn't have been more helpful and pleasant, and during my time there I watched them gracefully take care of a number of folks who walked in seeking help. I appreciate their efficiency and service orientation and wish I could transplant them to be my local store.

I purchased a new iPhone via online for an online pick up. Arrived at the store, informed them who…read moreI was, picked up the phone and i was on my way. Smooth transaction, no small talk to try to sell me accessories that I didn't need. In and out like clockwork.

This store is extremely iirritating! You wait for over two hours to buy a new phone with a total of…read morefive customers in the store and 4 service reps. what are they doing...seriously? And every time I am here...their service goes down and they sit around waiting for service to complete the orders. What a joke! Stay away from this place!!!!