I had a TV go bad and called The Big Screen Store where I had bought it 4 years ago. Greg Dahle could not have been more helpful. With his avice and help the TV was picked up for repair within two days. The bad news was it could not be fixed. Greg informed me I had 1 more year on my extended warranty. I thought it had expired. Greg was instrumental in getting my TV replaced at no cost to me. I highly recommend checking out The Big Screen Store if you are looking to buy a new TV. Good job Greg and The Big Screen Store! Bob G. read more

Great service wide selection. Delivered on time price are good easy access to store lots of furniture

Knew what I wanted, so easy sale and no unnecessary up-sale pressure. The the salespeople at the Ellicott City store were very knowledgeable and friendly. TV in stock. Easy to schedule free delivery and to take away old 200 lb TV ($100 fee to dispose of old TV, worth it in our opinion). Delivery people were quick and competent. Delivered TV when they said they would. Unboxed, installed stand, and set it in place. Turned on to check that it worked. Took away box and packing. Completed installation to theater surround system and other components myself. Only hiccup in the installation was due to the width of the stand. We had planned on swapping our two original TVs and placing the new TV on our 41¾" table. The big screen store stand online measurements make no sense and Samsung lists it as 40" wide. It is actually 42¼" wide. We decided we were fine with putting the new TV where the TV we were disposing of was. Delivery people took this change in plans in stride. read more

We purchased a large QLED TV from the Rockville Pike Store from Steven S. He was all professional and friendly when we were in the store. The Samsung QLED died on us one day after the expiration of the warranty. I called Steven and he was abrupt and unwilling to assist us. His final response was to call Samsung HQ in South Korea for assistance. I called the North American HQ in New Jersey. The VP was so upset with the response from Steven that she sent a technician with a replacement tv. A few weeks later, I received a call from the President of The Big Screen Store. I was polite, but told him that my next tv would be purchased at Costco! read more

Great sells men, great service and great install . Thank you for a job well done !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

The Big Screen Store - Electronics Near Me - Ellicott City, Maryland

Sales process was easy. The installation was done professionally. If you are considering a new TV, give The Big Screen Store in Ellicott City a call. read more

We had excellent customer service from Roy. He was helpful, courteous, honest, and knowledgeable as he assisted us in our purchase of our first new TV in many years. It was a wonderful, no-pressure experience. Our delivery went very well--the two delivery men were on time, expertly installed the set, and answered our questions. We heartily recommend this store! Mike S. read more

Josh and the team at Big Screen Store off the 695 beltway offer great service. More importantly their technical knowledge of their products is what puts them over the top. I would and have already highly recommended friends and family to visit and see for themselves when looking for and buying a TV and sound. read more

Jason in Ellicott City is amazing. The tv and sound bar are great. The delivery was perfect.

I purchased a set of Palliser home theater seating from this store and everything turned out great. Adam & Roy were both helpful in helping pick out the best chairs for me. Their customer service was great. They also kept me updated as to when we'd expect the chairs for home delivery. read more

The Big Screen Store - Electronics Near Me - Ellicott City, Maryland

great customer service and fast delivery and installation. I went to The Big Screen store after Best Buy cancelled delivery two times. They promised delivery fast and followed through. read more

BEWARE of their customer service once they have your money is what I will tell you if you decide to buy anything from the Big Screen Store. We purchased a TV, Sound bar and Credenza. Everything seemed great during the sales experience. Our delivery was scheduled quickly. We were repeatedly told they would make us happy. The delivery team brought the items and they all seemed perfect. They set everything up and the last thing they did was to add the handles to the credenza. When they did this the delivery guy adjusted the door and damaged it. (This was through no fault of ours). Big Screen Store said they would send out a repairman. We very patiently waited two months for this repair. The repair main brought a replacement door that didn't match and didn't fit. He even said he was not satisfied with the result of the repair. (Again there was no fault on our part). The Big Screen Store contacted us to say they would bring out a new unit. Again they did this very quickly on a Saturday. The delivery guys said right up front that they didn't want to bring the new credenza because it had two huge knots in the wood that had split as well as the back being warped in a spot at the top where the back meets the top. (Again, not our fault). Our original piece had knots that add to the beautiful rustic nature of this piece, but they didn't make the wood split, and the back wasn't warped. They said their boss told them to take it to the customer and just see if they would accept it. They didn't unbox the unit or even take the unit off of the truck lift gate. They opened the opened just the top of the box. They knew right away as they showed it to me just as I did that I wasn't going to take this credenza. Our original piece had knots that add to the beautiful rustic nature of this piece, but they didn't make the wood split, and the back wasn't warped. I contacted our salesman and he said no problem, he would have another one sent out on Monday. We received a call on Sunday afternoon from the salesman who did a quick about face and said that they weren't going to replace the credenza. We had a choice to accept the damaged one that they would redeliver or we could have our money back because they weren't going to open anymore credenzas. This is absolutely reprehensible that this is the solution to their issue that we didn't cause and have been very patient to have resolved. The original credenza that was brought was perfect until the company damaged it during set up. All we heard during these two months was don't worry we will make it right. After several phone calls Justin finally agreed to deliver a new credenza. He said it would be inspected before being brought out. Jason Brager LIED. The one they just brought out has putty, a line down the middle and a chip. (see the pictures.) Is this supposed to be acceptable??? They obviously don't care about their customers. They care only about their money. What happened to that customer service?? I will certainly be sure to let everyone I know and on every social media platform about what type of company they are. This has turned out to be an absolute HORRIBLE experience. All I wanted is what I paid for, a new undamaged piece of furniture. read more

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Roy Hellams was very helpful. Honest and no pressure sales. He helped me find a quality TV to replace my bigscreen tv which was damaged in the move. I do my research, and ended up with a high quality tv for a surprisingly fair price. Better tv than at the big box stores for less. read more

The customer service was excellent. Buying everything all at once and the insurance is totally worth it. The only thing better was the install. Delivered and installed all in 45mins. read more

Very helpful advice when deciding pros and cons of various options. No pressure was very nice.

I bought my 65" Samsung js9500 from Greg, he was awesome during the whole process! Those guys really take care of there customers! Gave a mutch better price on the warranty and hardware as best buy could ever offer me! Warranty service is excellent! You don't have to wait at all! I would highly recommend this store to all my friends and family! If you looking for a special expirience and very good offers, got to the big screen store in ellicott city! read more

Great service no pressure. The staff very knowledgable showed side by side comparisons. Delivery on a Saturday too overall very satisfied. Also got top of the line model for 100 more than the next model down read more

Great service at the store, friendly & knowledgeable. Installation just a couple of days later. The installers took care of everything & made sure I understood & was happy with everything before they left. A nice contrast to increasingly indifferent & incomplete service We are subject to today. read more

Visited this store because we always see such good deals on the tv commercial. We went into inquire about a deal we recently saw and of course it wasn't exactly the same deal advertised. The products on the commercials are the bottom of the barrel products. Once you see the other options you'll surely want to spend more money. So that's what happened to us so we figured we would inquire about a credit account We applied for credit , but NEVER said we wanted to accept the account. We go to buy our house and two credit accounts from the big screen store ARE on our credit reports. Not cool!! I'm pretty sure they must have some type of sales goals to meet otherwise why the dishonesty!?!? read more

Greg is the man to see. He's efficient and very friendly. Played a major role in selecting the right unit without any pressure. Great experience...great furniture and ... great person. Thanks Greg. read more

I've now made two separate large purchases from them and can comfortably say they were great to work with. Their install team did a great job as well. They clearly stand behind their products and earned the sale each time. read more

Greg at TBSS is the greatest. Knowledgeable, personable and service-minded. Ad prices and selection are great!. Dave read more

What a great experience! We found our perfect television. We had it installed the next day. Everyone was very professional and friendly. We will definitely buy our next television here. read more

One word...WOW! For TV's, everyone offers free shipping and Samsung TV's are priced the same wherever. Shopping at the Big Screen Store made a huge difference. I was able to actually see the TV's in person, Greg, my salesperson, answered all of my questions. Once I was ready to buy, I called Greg and he took the order over the phone. I had home delivery in a few days. The delivery guys carried my purchase to my basement, un-boxed it and plugged it in AT NO EXTRA COST. They took away the garbage. I highly recommend this store. I'm in TV heaven! read more

No hassle purchase. Installers knew what they were doing and did everything they could to make the configuration we wanted into reality. Highly recommend. So rare to get great customer service without any hitches today. read more

We had another great experience with Greg in the Ellicott City location. We recently purchased sound bars from him. This is the second time Greg and his team gave us exceptional service!! He is the best! read more

We have had wonderful experiences with the Big Screen Store! Greg and John are so knowledgeable, and they are great salesmen who help and direct, but never pressure. The installers are the best in the business! They know their products, and they make sure to do it right. They always make sure that you know how to use everything before they leave - they are a pleasure to work with. When your store sells only Samsung TVs, you know it's a great product, and it eliminates the confusion and chaos of deciding which brand is your best buying option. Additionally, with the assurance of matching ANY price, why shop anywhere else? If you're shopping for a great big screen Samsung TV at the best price, with the best shopping experience and the best installers, look no further than The Big Screen Store, and look for Greg and John! read more

Hands down place to go for you Big Screen needs. I have purchased every TV from them and their customer service is top notch. Always deliver within a couple of days, and always have what I need in stock. They always have the best prices and will beat the competition. My wife and I are in the market for a mattress.....yes, a mattress.....and they have some of the best prices on mattresses based on the research we have done thus far. For any of your Big Screen needs, do yourself a favor and look no further!! read more

My experience at the Big Screen sore was absolutely fantastic. My sales person was very knowledgeable of the product. He did not give up, we were there for a long time undecided, however my sales person was very patient and helpful. Even the rest of the team was very friendly. They came right in, got the job done with no problems. read more

Went into the store with no intent of having my TV installed by Super Bowl Sunday. One nice thing was they have the top of the line Samsung's which Costco did not. Additionally, my purchase was about 10% less than the best price I could get elsewhere. After deciding on the TV it was at my house 14 hours later. All questions I had were answered and my 75" Samsung QLED has been installed. Tremendous picture and I'm very happy with the purchase read more

Store is awesome...they really take great care of their customers. Purchased a 65" Samsung from Greg and delivery and setup was top notch! I then purchased a catnapper recliner and had a couple minor issues. Greg took care of that too by calling his furniture guy and all was resolved. Excellent to deal with...highly recommend this store...ask for Greg! read more

Greg is a fantastic salesman, provides great customer service. We have bought 80 inch Sharp TV, television stand, and 4 Paulson recliners. We are extremely happy with our purchases and customer service after the purchases. We would highly recommend Greg and the Ellicott sales team. Will go back for future purchase. read more

Greg was extremely helpful in finding the right TV for me. Not only did he save me money but he sold me a TV that I really like. The delivery and set-up was going very smoothly. I would recommend Greg and the Big Screen Store to anyone. read more

Great advice, product, and price. Soooo much better across the board compared with the big box stores.

Greg was quite knowledgeable about the Samsung products features & benefits.

The Big Screen Store is easily the best place to shop for a TV. You get big box store prices but with service that far surpasses the Best Buys of the world. I purchased a Mitsubishi TV from the Big Screen Store and it has been replaced TWICE by the Big Screen Store OUT OF WARRANTY. The issue was with Mitsubishi, not the BSC, but they stood behind their product. Great service, and competitive pricing. read more

Just bought my 5th television from The Big Screen Store. This is the first time from the Ellicott City location. John was great in answering all of my questions. If you are in the market for a Samsung TV, you really can't beat The Big Screen Store. High end Samsung televisions are price fixed, so the price is the same everywhere (unless you buy from a shady unauthorized online retailer). The Big Screen Store gives you a free second year of warranty, and they do stand behind it. I have had experience in that with past televisions I have bought from them. They deliver for free, and typically next day. I even had some questions on setting up the Smart features after the set was delivered and I called John and he walked me through it. read more

We recently purchased a new TV for the Center's lounge from the Big Screen Store and assisted by Greg Dahle who was very patient and accommodating with us. the TV was purchased on Saturday and delivered and set up on Monday. "Greg has been in the audio & video business for well over 25 years and has lived in Howard County for almost 50 years. He opened the first "The Big Screen Store" for Baltimore's well known Luskin family in 1996 and has helped them prosper for many, many years while many "out of town" retailers have opened and closed there doors. Please don't hesitate to shop there also and tell Greg you saw this message on our Facebook page. he can be reached by phone or email. Greg Dahle "The Big Screen Guy" Direct, Text, and Voicemail # 410.812.4342 or Email: TheBigScreenGuy@Verizon.Net Submitted by Sharyn Doyle Advocate Volunteer Catonsville Senior Center read more

I wanted to give an update for those who are interested. After all was said and done, we were without our TV for over 2 months with the "warranty". I will say they warranty company's representatives were super nice. No one from the Big Screen Store ever called to follow up or express empathy other than to reply to my previous post for their personal damage control. Just sayin. read more

I am very happy with my purchase and installation of a smart TV from this store. John was my salesman. I was a bit overwhelmed with all the choices and John helped me sort out a few that might be a good fit for me. John set up the installation and checked back with me afterwards to see how that went and if I was happy with the experience. I will gladly go back to John and The Big Screen Store when I'm ready to make another purchase like this. read more