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    1st Security USA

    1st Security USA

    4.6
    (32 reviews)

    In July of 2019, we moved to Baltimore's Federal Hill area. This was my first experience with inner…read morecity living and I truly loved it. One of the necessities of city living, is having some type of security system for your home. I researched several companies and decided upon a highly recommended one, in First Security. First we met the sales representative, Jeremy, who was quite knowledgable about his competition and of course his company. He shared the differences First Security offered and every one of his points of contention were quite valid. I believed his straight forwardness and honest approach and agreed to utilize their services. Now the installation. Larry Conner was their man. This man had so much knowledge about his company, the alarm company they work with and every little detail one could ever ask for. He had the entire system set up in about an hour and completely covered every detail of their system. I was totally able to turn off, or turn on any part of their alarm from anywhere in the world. That was truly a feature we just loved. In early December we returned to our home, to find we had no heat in the upstairs of our home. Since the entire heating system had just been installed, we were totally baffled why this was happening. Was it our alarm installation? Did the installation effect the heating system? We called Larry to discuss the situation. He agreed to come back to the house to check out his installation and to be sure it wasn't caused by him. In an extremely professional manner, Larry explained why it couldn't be caused by the new security installation. He was so concerned that we didn't have heat, he called us at least 4-5 times during the week to see if we found the cause. That was far beyond his job description, but we truly appreciated his concern. We finally discovered by an electrician, that the wiring for our upstairs heating system was done incorrectly and the original gentleman who installed it, came back to repair the problem. Everything ended well, but we were totally taken back by the concern of First Security, We strongly recommend using their services. Totally first class in every way.

    I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

    Advanced Security Safe and Lock

    Advanced Security Safe and Lock

    4.2
    (54 reviews)

    It's the week of getting house stuff done before I go on vacation. So my door has been drafty,…read morecreaky, and crooked for a while, but I finally decided to get it addressed. Right after putting in an inquiry on here, I got a message and then a phone call not long after that. I scheduled for the 2-4pm time frame for someone to come and give me a free estimate, and two guys showed up at 1:53pm. I was surprised, because I was told I would get a text, but I didn't. It didn't work in their system for some reason, I saw him try in front of me. But it was a pleasant surprise, I was available! Their names were Elmer and Kingston. They assessed the door, told me what they would have to do to fix it, gave me the honest price point, and asked me whether I wanted to hold off or have it done immediately. I decide to just get it done, and so I asked them to hold on for me to secure my cats so they wouldn't run outside. They literally had to take the door off of the hinges! They used that time to go grab tools and a patiently waited for me to let them know when my cats were secured. The job didn't take that long, I didn't actually time it.... Maybe about 40 minutes? They were efficient and really did their thing. So now, my door is fixed and I'm ready to go on vacation. They aren't the closest geographically, but they do serve the entire area. Would recommend if your door is having issues!

    Ben was at my home today and did an amazing job at opening the safe that I've been having issues…read morewith for a long time he came in promptly and on time and did the work efficiently and didn't leave any scratches or holes inside my safe. I would definitely recommend you using them and I would definitely use them again.

    Alarm Services of Maryland

    Alarm Services of Maryland

    3.0
    (2 reviews)

    For anyone wanting a positive experience with a locally owned and operated company, don't ever use…read morethis service. Upon purchasing our home, ASMD preyed on my wife's fears of not knowing the area yet and repeatedly contacted her to discuss a 'continuation' of service (framing it as a requirement for the home). The representative used lots of predatory and vague promises about maintaining her safety while really just trying to get her to sign a poorly worded contract. After settling into our home, we found that the neighborhood was safe and the need for an alarm system minimal. At no time over the past 6 months have we even activated the alarm, in large part because we have very attentive and supportive neighbors. My wife decided that it wasn't necessary to have an alarm service and called to cancel for any future months. At no point did the representative indicate any fees or penalties, just thanked her for the call and indicated that they were always available in the future. In less than a month, my wife received a bill in the mail as if she was paying in advance for 4 years of service (something she never agreed to over the phone nor in writing). Note that at no time throughout this process did I ever sign anything nor did this security company contact me, despite having my name and number. When my wife called the company representative back about the fraudulent bill, they gave no rationale nor explanation, just indicated that the bill was due in full by the next month. They offered to throw in a 'free' assessment of our smoke detectors, indicating that we didn't have them (we have 6). No negotiation, no willingness to meet partway, and no real explanation as to why they would charge someone for 4 years of an alarm service they weren't receiving. The fact that this company still has any customers at this point is shocking to me. If you are in the area and seek safety and security, or some peace of mind, avoid this company entirely. They will provide neither care nor concern for your well-being.

    I am very happy with the install, service, and support that I have received from Andrew David and…read moreCraig at ASMD. My install took a bit longer than normal as the previous alarm owner was less than accommodating but they pushed through and got me up and running with new equipment and I couldn't be happier. I would highly recommend.

    Gadget Guru

    Gadget Guru

    3.5
    (76 reviews)

    So happy and grateful to have found Gadget Guru! Our DJI Mini 2 drone had a bad accident and…read moreneeded multiple repairs that we didn't feel confident enough to do ourselves. There was a consult/diagnosis fee, but they count this towards your final repair cost at the end, so it's free as long as you are getting your item fixed. Gadget Guru was able to fix our drone for less than the cost of having to buy a new one and we are so excited to have it back and running again :) There were unexpected delays in supplies of drone parts which we would have experienced ourselves as well (the times we live in). They reliably called with updates and thanked us for our patience. Great communication regarding what they found to be wrong and what they would be replacing to fix the problem, with time estimates as best they could :) I will definitely be a return customer with any other electronics in need of repair. Friendly, courteous service, with business hours late enough I can still reach them after work when needed. Completely recommend the Columbia Gadget Gurus :)

    Went in requesting a laptop repair due to what I already knew were hardware issues on it (they…read moreclaimed it was not this at first). Staff were not communicative and they held my computer for over three weeks. They told me over the phone that they had backed up the data on my computer before performing any repairs but when I came to pick up the damage - they let me know that the data had apparently been corrupted. They did not charge me anything for my experience, though I would not recommend going here.

    Frugal Technologies - itservices - Updated July 2026

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