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    IACS

    5.0 (1 review)
    Open 12:00 am - 12:00 AM (Next day)

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    Services - IACS

    Security monitoring services

    Security system installation

    Security system repair

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    Vivint

    Vivint

    1.1
    (122 reviews)

    The service over 10 years was fantastic. Fast forward, 2025. we decide to cancel partially…read morefinancially but home up for sale and wasn't taking equipment with us. Called to cancel, they needed proof equipment was paid off for early buy out promise. We have email proof and provided by supervisor in email we could cancel no termination fees. Two months, no service turned off. We had moved to new place. We call back, we need proof. We did this already, but they say they don't have it but offer two months free hoping our buyer if home would want it. we say okay but if at the end of two months house hasn't sold, cancel. They did not and drafted out our account. We call back, same mess different day. We submit documentation and forward previous emails. Time went by, they tried to draft again but we removed auto draft. Sent bill with late fee. Get on phone again and here we are trying to cancel since September 2025, it's mid April 2026, still not cancelled and they refuse to give us the months back they drafted and saying they have no record of verifying our payoff of equipment or cancellation. So I will never recommend them ever because cancelling isn't option. Seeking legal action now. We have names of cancelling department, emails and proof of payoff. Do not use them.

    I would rate it lower than 1, if possible. The previous owners of our home left a Vivint system…read moreinstalled, and the cameras whistle every time they detect movement. This annoys us, as it goes off even when bugs fly by, and it's very loud. My husband called to see about the cost of setting up service to use the system and turn off the whistle noise, but as soon as we decided the cost was too high and said no, it was like a switch was flipped in the representative's customer service. My husband asked him if there was any way to get into the panel to turn the whistle off, and Jake (the representative on the phone) said--in the most condescending tone that really took me aback--"Well, no. That's what you pay for service for." Imagine the tone you'd use if you thought someone was the biggest idiot in the world, and you'd have his tone. I've worked in customer service, and it's something I care about. This guy, Jake? He doesn't have it. By the way, he had no interest in helping or staying on the phone to answer any questions. Once we said no to service, he was done. (My husband had even said we might consider activating at a later time. Definitely not, now.) He mumbled something about transferring to customer service, didn't say, "have a good day," or anything...just left. Anyway, still stuck with the annoying whistle. Great. This wasn't a particular location, just over the phone.

    IACS - securitysystems - Updated June 2026

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