Alex and Poseidon are the best vendor I've used in D.C. -- PERIOD!…read more Fast, reliable and responsive. When I had an manufacturer caused issue with hardware they installed 2 years ago, Alex was there the next day, replaced it free and handled the warranty and return process himself.

We got the doorbell camera mostly for packages, because our porch can't be seen from the street and…read morethings had been disappearing. The installer was in and out in about an hour. He mounted it a little lower than the old doorbell so it shows the whole porch, not just faces, and set up the app on my phone and my husband's before he left. Since then it's caught two deliveries left out in the rain, which let me file claims. It also caught one guy who picked a box up, saw the light come on, and set it back down, so I've never had to actually confront anyone.

From the most knowledgeable, sophisticated audiophile to a person who has only recently discovered…read morehis/her love for music--and for that vast segment of the musically attuned population between these two extremes--one need look no further than Gramophone in Timonium, Maryland, for your high-end audio needs and desires. Gramophone carries the very best in all the categories and groupings that constitute the vast repertoire of audio equipment: bookshelf speakers, floor speakers, CD decks, amplifiers, turntables, receivers, sound bars, isolators, precision cabling, and much more, exclusively featuring only the most reputable, trustworthy brands in the high-end audio equipment market. For the nascent audiophile who is a recent entry to the world of high-end audio and who might be challenged by the dizzying array of available high-end audio equipment that graces the market, fear not, for Gramophone's employees are the most knowledgeable, skillful, and passionate in the business, bar none. Of equal importance--and perhaps even more so--they are willing, able, and sincere in assisting you in whatever way possible, since they instinctively know that the purchase of high-end audio equipment is a deeply personal, serious decision and one involving a substantial financial investment. Case in point: in Spring 2025 I made the leap from an owner of a reliable, intermediate, matched stereo system that had served me in good stead for decades to a complete high-end audio system consisting of Yamaha, Sonus Faber, Marantz, and Tascam audio equipment. The Gramophone employees assisted and guided me at each step along the way as I assembled a high-end audio system that met my needs, musical tastes, budget, and personal expectations. The end result is that I am now the proud owner of a complete high-end audio system that fills my home with exacting, precision, enriching sound quality that I have so keenly desired for such an extended period of time. Another category in which Gramophone is unmatched in the world of high-end audio is that it stakes its very reputation on standing behind every product that it sells its customers. There is a personal situation that I encountered with a product--a Sonus Faber Lumina I Bookshelf Speaker--I purchased from Gramophone a short while ago. While time and space do not allow me to go into great detail about this situation I will personally attest that Mr. Justin McMahon, one of the Gramophone high[er]-level managers, took care of every detail that impacted this situation and replaced the defective Sonus Faber Lumina I Bookshelf Speaker and its mate with a pair of brand-new Sonus Faber Lumina I Bookshelf Speakers. It is demonstrative of the professionalism, courtesy, and laser focus on customer satisfaction exhibited by Mr. McMahon that has elevated Gramophone to loftiest pinnacle of exceptionalism in the highly competitive world of high-end audio equipment companies. Lest I be remiss in completing this review to my satisfaction I must also pay tribute to two other Gramophone employees: Joseph Moscatell and a young man named Daniel. Joe Moscatell has assisted and guided me in ways too numerous to mention throughout every step of each purchase I made with Gramophone, and there have been quite a few. Daniel is a young man whose knowledge of audio equipment belies his youthfulness. When I was researching high-end audio equipment it was Daniel who took great pains to explain in excruciating detail the functioning, performance, and harmonizing of high-end audio systems and how best to match components from various audio manufacturers to achieve an absolutely flawless sound quality. Having now passed mid-life I am no longer a young man; ergo, by this time in my life I have dealt with scores and scores of companies, with some ranked appallingly poorly to a few at the extreme other end of the quality continuum, thus earning a very high mark. As a consequence of dealing with scores and scores of companies, I have, out of necessity, developed a much-needed sixth sense for evaluating their overall quality, reliability, and trustworthiness. In all my many years on Planet Earth I am respectfully honored to state that Gramophone is, in all likelihood, the one company that has exceeded my extremely high expectations in every possible way. Keep up the outstanding work, Gramophone; your class, precision, and excellence absolutely do not go unnoticed. A supremely satisfied customer. Mr. Nick Glorioso

Nick has provided excellent customer service. Thank you Nick & Sky by Gramophone Team!read more

Arnas was professional, knowledgeable, and patient throughout the service visit. He took the time…read moreto diagnose the issues with our Control4 system rather than immediately recommending expensive replacements. He clearly explained what he was doing, answered our questions, and made sure we understood how the system worked before he left. We especially appreciated that he tried the least expensive solution first and only suggested additional hardware if it became necessary. He was courteous, respectful of our home, and communicated well throughout the process. If you're looking for a technician who is honest, thorough, and takes pride in his work, I would definitely recommend Arnas.

Excellent customer service and experience with Arnas. He was very friendly and professional. He…read morecompleted two wall mount TVs in less than an hour and they look great! Highly recommend!!

We had a 77" OLDED TV installed with DOLBY Atmos grade speakers and a new AV receiver connected to…read morea Control 4 as well as a bridge mode wifi system so we could get wifi better throughout the house. Aomed was prompt in coming in, evaluating our old setup, and giving us several different options in formal proposals along with the prices upfront. He did not use any hard-sell tactics (i.e. no car salesman-like tactics). For installation, his team, led by Arnas, was prompt and did a superb job with the installation. There were some issues after installation (partly on us not knowing how the speakers work with Atmos), but Aomed gave us his mobile for texting. He responded to each issue, and a couple of times, Arnas and his team were out to fix them and show us how to operate our new system. Aomed and his team deserve the 5 stars. The only issue was when it took a while to get ahold of him while he was out of the country, but he responded back quickly as soon as he got back. I'm sure his business will grow as his reputation increases, and hopefully, he'll have a customer service person who could help with calls. The best thing is he and Arnas told us we could continue to contact them whenever we needed any help. (for example, I just sent Aomed a text, and he replied within seconds).

Something interesting happened here after my original review, the owner (Aomed) reached out to me…read moreand wanted to make it right. This install was for a training room at a Fire Station, and this was a project that Aomed felt strongly about. We worked together for the next few months on the equipment options and installation schedule. Despite our limited budget Aomed worked with us to maximize what we were getting, while giving us a great deal. Communication is a bit on the slow side, but the result exceeded our expectations and we now have a very nice AV setup thanks to Aomed and his team.

Project iot hung and wired my tv so carefully and efficiently! They are perfect professionals and…read morehandled everything I needed. Will be calling them again for my next project.

Mounted two televisions quickly, efficiently, and I haven't had any problems with them. The bid was…read morelower than others by about $100. No complaints.

Fernando is a walking encyclopedia/PhD of AV tech knowledge. He showed up ready to go, and took…read morecare of a TV mount for us. Pretty basic in terms of projects, but not knowing a damn thing about AV, AND given the wiring in this place is from 2008 with cables behind the walls, he went over what was going on, provided some options, and took care of biz seamlessly. He even took some time to walk me through the details of updating the speaker system that runs through the whole house (the "zone" stuff). A real charming gent, super thorough and detailed, with great comms. Thanks my man! If we do that swap over to the Sonos system (or any other AV stuff), we'll be calling.

Fernando was a pleasure to work with, highly knowledgeable, personable, and clearly very…read moreexperienced in home automation planning. He offered valuable insights and practical recommendations that made the process smooth and efficient.

friendly and very honest. Fixed a complicated problem I was having! I highly recommend him!read more

Glenn was very responsive and timely. I called in the late afternoon and honestly didn't expect a…read morephone call back that day. Low and behold he called back around 4:00 and offered to come by to fix my issue. He had to diagnose the problem by going through each outdoor outlet. Once he fixed the one issue, I asked him to investigate another problem within the house. Again, he was very thorough in his investigation and fixed the problem. I would definitely recommend him him. He's responsive, knowledgeable, thorough, and a friendly guy with very reasonable rates.

Easy to schedule, professional, and extremely helpful! Definitely recommend! I appreciated that he…read morewas able to come next day too and worked with my schedule.

5 Stars from start to finish, requested a quote through Yelp Projects, got a quick response and it…read morewas best price from all the responses. We picked a date/time and asked for (1) Flat Mount and (1) Swing Mount and they had the parts at a reasonable price. Constant communication up to arrival, which was great. Marcus arrived in a company vehicle with all his equipment and the two mounts. Marcus was awesome, he slipped on shoe covers before going upstairs. We showed him what we wanted and he went to work. I told him that if he needed help to mount the TVs once he placed the mounts on the wall to give me a shout. I went downstairs, and barely heard him working. He worked so quietly that my nervous pup didn't even bark or get anxious. Marcus worked fast, told me he was done, and he had the TVs mounted on the wall. The swing arm mount is perfectly placed and moves smoothly. It is just what I envisioned and hoped for and no mess. Marcus gave us the different payment options, price was as quoted with no changes. Marcus told us to call if any issues. I highly recommend Marcus & TV Geeks !!!

Trey is a very knowledgeable person who listened to all our requests…read more He took total control of the various systems we requested to be installed and answered all our questions. We have more projects for him to work on. So we will be using him in the future. He really is excellent at this business. I can't recommend him enough.

From the owner: Discover the ease of living with home automation. Brllnt Homes is a family business based in…read moreArnold, MD, we specialize in making your home smarter, safer, and more efficient. 🔹 Innovative Home Automation: Seamlessly control your lighting, climate, entertainment, and security systems from one user-friendly interface. 🔹 Cutting-Edge Security Systems: Protect your home with state-of-the-art cameras, smart locks, and alarms tailored to your needs. 🔹 Energy Management: Optimize your energy usage with smart thermostats and energy-efficient solutions, saving you money while reducing your carbon footprint. 🔹 Custom Installations: Our expert technicians provide personalized installation services to ensure your smart home system meets your unique requirements. 🔹 Ongoing Support: Enjoy peace of mind with our dedicated support and maintenance services, keeping your smart home running smoothly. Join the smart home revolution with Brllnt Homes – where convenience, comfort, and security are just a touch away. 📞 Call us today or visit our website to learn more and schedule a consultation! Brllnt Homes – Smart Living Made Simple.

I had some initial startup issues regarding scheduling. I spoke with an office manager, who…read moreassured me the technician would be available the next day and he would give me 2 months free monitoring. I couldnt believe that when i went online to check my account i have a credit for 2 months....the installation was smooth, the installer provided me with all the information i needed to control the system...most importantly they kept their word!!

Horrible customer service. Chat can resolve anything. Camera seems to only work when it's me coming…read moreand going or the characters that I know but literally the ones I don't and that I'm concerned about, nothing appears.