I had some initial startup issues regarding scheduling. I spoke with an office manager, who…read moreassured me the technician would be available the next day and he would give me 2 months free monitoring. I couldnt believe that when i went online to check my account i have a credit for 2 months....the installation was smooth, the installer provided me with all the information i needed to control the system...most importantly they kept their word!!

I learned the hard way that Vivint isn't actually monitoring my alarm system... I had two…read morebreak-ins/burglaries while the alarm was set, and neither I, nor my secondary contact, nor the police were notified. The alarm system components were stolen and/or damaged. When I contacted them about the issue, they made promises to refund monthly payments and cancel the loan balance on the alarm system, with the possibility of covering limited liability costs if the police report was consistent with the information I shared with them. But the catch--I can't cancel my account in the meantime, or I will get nothing, and am still on the hook to pay for the alarm components that I no longer have. It took a while to get the police report, but now that I have submitted it, they are reneging on loan cancelation and refunds, even though they confirmed that I am eligible for limited liability payment. Meanwhile, they've been charging me for monthly monitoring, which I know they are not doing because I NO LONGER HAVE THE ALARM SYSTEM. They weren't even monitoring when the system was in place... Stay FAR FAR AWAY from Vivint. This company is a scam.

Great people, priced well, and quick to respond, they made this process super easy and painless -…read morevery appreciated!

We just bought a house in Arlington, received a couple of quotes from a couple of different…read morecompanies, not only was N&D competitive, they have gone above and beyond. The people that work here really care, the owner is very responsive, could not be happier with our choice! Highly recommend!

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.

Alex and Poseidon are the best vendor I've used in D.C. -- PERIOD!…read more Fast, reliable and responsive. When I had an manufacturer caused issue with hardware they installed 2 years ago, Alex was there the next day, replaced it free and handled the warranty and return process himself.

Excellent and prompt service for Internet and TV connections…read moreWhen a small problem arose the team, particularly Alex, was outstanding in resolving promptly

I had an excellent experience working with High Tech CCTV. They are truly professional,…read moreknowledgeable, and reliable when it comes to CCTV installation and support. From the first consultation, they explained everything clearly, recommended the best options for my needs, and delivered exactly what was promised.

From the owner: Protect your business with Hi-Tech CCTV —a trusted security systems expert in Reisterstown for over…read more20 years. We specialize in custom security solutions for commercial properties, including gas stations, retail stores, and offices. From surveillance cameras to access control, our experienced team delivers reliable installations and service you can count on. Call Hi-Tech at +1 (667) 755-9169 for a professional security assessment today

Update: I wanted to update my original review because Easter Lock made things right. Management…read morereached out, issued me a refund, and corrected the installation issue--the lock is now properly aligned. I appreciate that they addressed my concerns and stood behind their work. Good customer service is often measured by how a company responds when something doesn't go as planned, and I appreciate their efforts to make things right. Thank you!

I'm not sure I can call myself a customer, because I was never given an invoice, but I had a very…read moregood experience with Easter's and thought I should share. I had an emergency with my front door where it is old, had broken, and was a major security risk as I could not secure the door from the outside. I was desperate to have someone look at it, hoping to get any help possible, and had called 3 local lock & key operations. I had a visit from another outfit who left me with a $200 bill and no actual resolve, because the lock was busted beyond what they could fix on the spot. Easter's had given me a window prior to the other guy coming out. So, when he left, I called Easter's to see if I should still have them come out, or if the guy that came from another company had done everything that they would have done. The lady from Easter's who helped me (I feel so badly that I've forgotten her name) was so incredibly nice and helpful. We were back-and-forth via phone and email for over an hour, at which point she agreed that her technician would likely run into the same problem of the lock being so badly broken, it wasn't something they could fix on the spot. Even though they never actually came out, I felt as though they were so willing to help, thorough, and really made me feel like they went the extra mile for me, without even coming here to do the work. I'd recommend Easter's any day, and will definitely be back in the future if I need anything. Thank you so much, Easter's!

I strongly advise anyone considering working with Monica Escala to look elsewhere. My experience…read morewith her has been nothing short of a nightmare, and I feel obligated to share it to prevent others from going through the same. I hired Monica in December 2024 to install: 28 security cameras A sound intercom system with 18 speakers 5 access control pads integrated with the fire alarm system As for the security cameras, she agreed to install 28 after reviewing my architectural plans but only installed 16--and did so carelessly. Wires were left hanging, ceiling tiles were damaged with large holes, and I was never given access to the security system, while she retained full access and was apparently monitoring the premises without authorization. The cameras themselves were cheap, low-quality models from Amazon (under $50 each)--completely unsuitable for a commercial setting, despite charging me for a professional setup. I paid her the full contract amount for this portion, and she has yet to complete the job or give me access to recorded footage. Despite paying her half of the contract amount upfront, she never delivered or installed a single access control pad. Even worse, she had no clue how to connect them to the fire alarm system--something that should have been fundamental to her scope of work. I had to bring in my fire alarm vendor and general contractor to explain to her how to do her own job. Still, nothing got done. Regarding the sound intercom system, she was supposed to install 18 ceiling-mounted speakers. Instead, she purchased cheap desktop speakers (less than $30 each) from Amazon, dumped them on the floor, and suggested installing wall shelves to mount them near the ceiling--completely unprofessional and unusable for a public facility. Meanwhile, she continued demanding more money and delayed my entire project by over five months--from December 2024 to May 2025--causing serious disruption and financial loss. To make matters worse, she repeatedly entered the property without my knowledge or permission, even after I explicitly told her not to. She frequently asked the building's front desk for access, showing a complete lack of respect for boundaries and professionalism. Monica Escala has shown a complete lack of expertise, ethics, and professionalism. She overpromises, underdelivers, delays critical projects, uses substandard materials, and ignores basic contractual obligations. In my experience, this was nothing short of a scam.

From the owner: At AICyberHelp, we work together to elevate your home or office with automations, AI, and other…read moreinnovative technology. As well as anything needed for smart home and businesses. With our smart cameras, you can view and interact with your space remotely and receive real-time alerts. By integrating smart home technology with our cameras, smart shades, audio systems, video game rooms, smart tag readers, all by a touch from your smart phone we enhance your control and promote energy efficiency in your environment. Moreover, we emphasize strong cybersecurity practices with robust firewalls, antivirus software, and phishing training to protect your data and surveillance feeds. Our flexible solutions are designed to adapt effortlessly to hybrid or remote settings, ensuring productivity and security no matter where you are. Based in Washington, DC, our dedicated team of builders, developers, designers, and cybersecurity experts is committed to making technology more approachable and useful for residents and businesses alike. We believe technology should be intuitive and genuinely assistive, saving you time instead of consuming it, and empowering you without adding unnecessary tasks to your day. With a multitude of apps available, each presenting various pros, cons, features, and benefits, it’s easy to feel overwhelmed and stuck in a cycle of indecision, preventing you from finding effective solutions to your challenges.

First, this young man came to my home assessed my issues and cleared of any confusion or…read moremisconceptions I had previously. We sorted out each item I wanted done. Even though I was still kinda confused and asked a lot of questions he was very kind and patient. He arrived at my house he immediately got to work and worked through out the entire day. At certain points he explained what he was doing and additionally he pointed out somethings the past people did incorrectly. This is the man you want to do your work. He is thorough, and the work he did looks clean and most importantly he is honest. He is honest and upfront about the costs. He gave me a few options to get the jobs done( most expensive to least expensive) and articulated all of my options very clear. I will absolutely use his services again. Items he repairs were: install of ring camera, diagnostic of light switch issue. Mounting of tv. Install or direct line for outlets, and installed of 3 outlets. Install of temperature thermometer. I would add if you want outlets specify the color you want. I planned on getting f more work done with this company.

This company gave me a reasonable quote. Electrician ( Bryant ) came; quickly found the problem and…read morefixed it. He was cordial and efficient. The cost of the job was reasonable as well. Unlike other companies, who charges you a " visiting fee ". Very satisfied. Highly recommend them.

It's the week of getting house stuff done before I go on vacation. So my door has been drafty,…read morecreaky, and crooked for a while, but I finally decided to get it addressed. Right after putting in an inquiry on here, I got a message and then a phone call not long after that. I scheduled for the 2-4pm time frame for someone to come and give me a free estimate, and two guys showed up at 1:53pm. I was surprised, because I was told I would get a text, but I didn't. It didn't work in their system for some reason, I saw him try in front of me. But it was a pleasant surprise, I was available! Their names were Elmer and Kingston. They assessed the door, told me what they would have to do to fix it, gave me the honest price point, and asked me whether I wanted to hold off or have it done immediately. I decide to just get it done, and so I asked them to hold on for me to secure my cats so they wouldn't run outside. They literally had to take the door off of the hinges! They used that time to go grab tools and a patiently waited for me to let them know when my cats were secured. The job didn't take that long, I didn't actually time it.... Maybe about 40 minutes? They were efficient and really did their thing. So now, my door is fixed and I'm ready to go on vacation. They aren't the closest geographically, but they do serve the entire area. Would recommend if your door is having issues!

A reliable, full-service locksmith and security provider offering comprehensive solutions for…read morehomes, businesses, and vehicles. Specializing in lock repair, safe installation, key duplication, and door hardware maintenance, Advanced Security Safe and Lock provides prompt, professional assistance to keep properties secure.

From the most knowledgeable, sophisticated audiophile to a person who has only recently discovered…read morehis/her love for music--and for that vast segment of the musically attuned population between these two extremes--one need look no further than Gramophone in Timonium, Maryland, for your high-end audio needs and desires. Gramophone carries the very best in all the categories and groupings that constitute the vast repertoire of audio equipment: bookshelf speakers, floor speakers, CD decks, amplifiers, turntables, receivers, sound bars, isolators, precision cabling, and much more, exclusively featuring only the most reputable, trustworthy brands in the high-end audio equipment market. For the nascent audiophile who is a recent entry to the world of high-end audio and who might be challenged by the dizzying array of available high-end audio equipment that graces the market, fear not, for Gramophone's employees are the most knowledgeable, skillful, and passionate in the business, bar none. Of equal importance--and perhaps even more so--they are willing, able, and sincere in assisting you in whatever way possible, since they instinctively know that the purchase of high-end audio equipment is a deeply personal, serious decision and one involving a substantial financial investment. Case in point: in Spring 2025 I made the leap from an owner of a reliable, intermediate, matched stereo system that had served me in good stead for decades to a complete high-end audio system consisting of Yamaha, Sonus Faber, Marantz, and Tascam audio equipment. The Gramophone employees assisted and guided me at each step along the way as I assembled a high-end audio system that met my needs, musical tastes, budget, and personal expectations. The end result is that I am now the proud owner of a complete high-end audio system that fills my home with exacting, precision, enriching sound quality that I have so keenly desired for such an extended period of time. Another category in which Gramophone is unmatched in the world of high-end audio is that it stakes its very reputation on standing behind every product that it sells its customers. There is a personal situation that I encountered with a product--a Sonus Faber Lumina I Bookshelf Speaker--I purchased from Gramophone a short while ago. While time and space do not allow me to go into great detail about this situation I will personally attest that Mr. Justin McMahon, one of the Gramophone high[er]-level managers, took care of every detail that impacted this situation and replaced the defective Sonus Faber Lumina I Bookshelf Speaker and its mate with a pair of brand-new Sonus Faber Lumina I Bookshelf Speakers. It is demonstrative of the professionalism, courtesy, and laser focus on customer satisfaction exhibited by Mr. McMahon that has elevated Gramophone to loftiest pinnacle of exceptionalism in the highly competitive world of high-end audio equipment companies. Lest I be remiss in completing this review to my satisfaction I must also pay tribute to two other Gramophone employees: Joseph Moscatell and a young man named Daniel. Joe Moscatell has assisted and guided me in ways too numerous to mention throughout every step of each purchase I made with Gramophone, and there have been quite a few. Daniel is a young man whose knowledge of audio equipment belies his youthfulness. When I was researching high-end audio equipment it was Daniel who took great pains to explain in excruciating detail the functioning, performance, and harmonizing of high-end audio systems and how best to match components from various audio manufacturers to achieve an absolutely flawless sound quality. Having now passed mid-life I am no longer a young man; ergo, by this time in my life I have dealt with scores and scores of companies, with some ranked appallingly poorly to a few at the extreme other end of the quality continuum, thus earning a very high mark. As a consequence of dealing with scores and scores of companies, I have, out of necessity, developed a much-needed sixth sense for evaluating their overall quality, reliability, and trustworthiness. In all my many years on Planet Earth I am respectfully honored to state that Gramophone is, in all likelihood, the one company that has exceeded my extremely high expectations in every possible way. Keep up the outstanding work, Gramophone; your class, precision, and excellence absolutely do not go unnoticed. A supremely satisfied customer. Mr. Nick Glorioso

Nick has provided excellent customer service. Thank you Nick & Sky by Gramophone Team!read more