Nick has provided excellent customer service. Thank you Nick & Sky by Gramophone Team!

Not false advertising bought a advertised factory refurbished focal Bathys arrived not working look good but dead. There response go to the factory. read more

Great customer service and support! Beautiful experience center! See Joseph for your home audio needs! read more

Gramophone - Headphone section - Electronics Near Me - Timonium, Maryland

This company advertised and sold me a used Polk r350 speaker. The next day they contact me to advise that the speaker which they advertised and sold to me was no longer available. While they made an effort to make this right, they asked me to wait over 2 months for them to right this wrong. Extremely hard pass! If you make the mistake, then correct it immediately. Don't ask the consumer to wait many months. Absolute disgrace!! Hard pass! read more

Best HiFI store in the Timonium area, super helpful and knowledgeable staff. I bought my first HiFi speaker and receiver here. They were kind enough replace one of the driver of my speaker for free. A must visit place if you are an audiophile. read more

The sales team is knowledgeable and very helpful. The brands Gramophone sells are top notch. I love my KEF speakers. read more

Gramophone - KEF LSX II bookshelf speakers. - Electronics Near Me - Timonium, Maryland

It's been about four months since the install of my equipment. I'm leaving my first review here on the equipment in my office. I have a pair of Sonus Faber bookshelf, speakers, along with a Sonos amp, and an LG gallery 65 inch television along with a Sonos mini sub. I must say I am absolutely blown away by the quality of all of this gear. The picture is phenomenal even in brighdaylight's. The glare is dramatically reduced from other products I've seen in the marketplace. All that being said, the product is only half of what goes into this review, I can scream with absolute joy, and tell you that I was blown away by the workmanship quality and Communication provided by the team at Gramophone. They did an awesome job with both the installation and the follow up. Putting money out for projects like this aren't exactly cheap, but it was worth every single penny. I would highly recommend them for anyone looking for indoor or outdoor upgrades to their multimedia experiences. I'll be posting another review soon with information on our family room, followed by our rack and outdoor equipment that provides entertainment at our pool and patio. Stay tuned! read more

Gramophone - LG Gallery 65 inch, Sonos Faber Lumia bookshelf pair, Sonos Amp and sub mini hiding on other side. - Electronics Near Me - Timonium, Maryland

From my first visit to their showroom, I was blown away with the size of the facility. They have individually niched rooms with the most sought after equipment an audiophile could want. My wife and I recently bought an older farmhouse and I visited them for some home automation needs, I quickly discovered they offer that and so much more. The staff is so friendly and they explain things so that we both can understand, the selection is unparalleled and aftercare service has been wonderful. The only real problem with Gramophone is I pass their showroom on my way home from work and I have been spending a bit too much time and money lately! I would highly recommend this operation and team. A+ in my book read more

I was searching for new speakers and began online like many folks. I was zeroing in on a particular make and model. I wanted to actually hear it and tried a large retail electronics and appliance chain but could neither converge on a choice or hear the model of interest. The maker's website directed me to Gramaphone in Timonium, MD. They obtained the speaker of interest and I was courteosly met by their expert Joseph Turner. He demonstrated the speaker of interest as well as some comparables and guided me based on the SOUND I wanted as opposed to advertising claims. In addition, he took the time to demonstrate the range of systems and capabilities offered by Gramaphone. I ultimately selected a Bowers & Wilkins speaker system. It was new to me, but a perfect fit for my desired listening. I am convinced that there is no substitute for direct listening and personal expertise, which cannot be obtained online. For that reason, I strongly recommend Gramaphone and thank Joseph Turner and their staff. read more

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Intelligent audiophiles work here. Very helpful to listen to different audio speakers and equipment.

I just had two TVs and Sonos Playbars installed in my new home. The entire experience was top notch. My sales rep, Laurie, was attentive, knowledgeable and made sure that I had the best value for my dollar. My install techs, especially Hugo, were spectacular. They went above and beyond. They even helped me clean up the legacy wiring around the house. It's about value not price. And this team provided tremendous value every step of the way. There are those who get the job done. That isn't these guys. These guys get the job done well. That pride is contagious. read more

I've been a customer of Gramophone in Gaithersburg & Timonium for years - from small purchases as a student to having them do a multi-room installation once we moved into our new home a few years ago, and many additions since. I've been reading audio magazines since junior high and am admittedly fairly particular with work done in my home. I've learned that I can trust Gramophone to have a great selection of products, staff that is knowledgeable about them and how to make them fit my needs, and installers that have the same attention to detail that I do. They also stand behind their work and are available when the occasional issue arises, somewhat of a rarity these days and greatly appreciated. I've always had a great experience even though I'm clearly not one of their bigger customers, which obviously speaks volumes about who they are. If you want a great home audio/home theater setup by a knowledgeable team you can trust to get the job done right, then go to Gramophone. read more

Gramophone timonium Maryland My whole life has revolved around music From A audiophile listening perspective. I have competed in car audio been involved installing audio equipment to achieve the highest of sound quality and imaging in night clubs now chasing that perfect sitting next to the artist their selves while performing their songs in their studio but by doing so through Mobile audio DAC's & DAP's. With also now starting a audio cable building company. What does all this mean this means that gramophone is the one place you can go and have industry leading sales training learning experience with impeccable customer service this company prides their self on giving the customer the absolute best they can achieve with every bit of knowledge that is available if you haven't visited this company you must. Music has change my life will always be a part of my life and so will this company thank you guys @ gramophone. Timonium. read more

Gramophone did an outstanding job upgrading my system. It started with John Paranilam, the showroom manager, who patiently listened to my concerns and questions. He provided expert knowledge on what was needed to improve my network and make other enhancements such as a Sonos Connect and new version of the Apple TV. The new equipment was installed yesterday by Jay, Rich and Chase with an assist from the URC rep, Lee. They arrived on time, were very considerate about working in my house by using plastic shoe covers, and cleaned up perfectly at the end. They were all very knowledgeable and did a great job installing the new equipment. They answered all of my questions and explained how everything worked. Some aspects of the installation were complex and they did a thorough job making sure all parts of the system worked properly. Lee contributed some great ideas and knowledge about the URC system. I highly recommend Gramophone. I had them install the original system years ago and they were excellent then, too. You will wind up with a great system that meets your needs. I can't imagine going anywhere else if you want a customized audio-video system. read more

This is a great place! They have a wide selection of brands and equipment. The customer service was great and they had everything. From showroom to install, this place is great. And they do, in fact, have financing. Who Knew?! read more

I contacted a few installation companies before coming to Gramophone. The customer service has been exceptional! Bruce is the best and you can tell he's been doing this for a very long time. I'd recommend them to everyone. read more

My experience with Gramophone has been 5-Star excellent! I started my research for home theater components by visiting both the Columbia and Timonium Stores. I spoke with Advisors at both locations and decided I was going to be most satisfied working with Gramophone which I understand has 35 plus years of experience in audio and video. Both locations offer really nice showrooms where you can comfortably and patiently audition a vast selection of products with no sales pressure. John Z. is the Advisor I have been working with in the Columbia Store. We started with several sit down meetings to discuss my home theater project so John could understand my preferences in audio and video. He showed me a variety of components that would fit into my budget with no attempt to "up-charge" to more expensive products. Many detailed discussions and demos took place with John before I made any purchases. He was very patient and accommodating as I probably took more time deciding what I wanted to purchase than most of his customers. My install went excellent; the professional crew was very accommodating with my onsite requests and respectful of my property. I continue to work with John on additions to my system. Lee Kirby-Smith is the Manager of the Columbia location. Very accessible and presents a personal approach to the customers in the store. I could not be happier with my overall experience working with Gramophone and the end result of my purchases. read more

I've never had better service or more knowledgeable input from anyone at any company. Not even close!!! A special mention to their 10 star+ sales manager, John Paranilam. read more

So, we have tried to save money ion the past by having our AV work done by the Geek squad and others......never again. We have used Gramophone several times now. Yes, we paid a bit more for their knowledge, advice and service but it was worth every penny. If we have a problem (which happens with these complicated systems) or a question (lots because we are fairly tech-illiterate) they have responded quickly and completely, giving us the resolution needed every time. Our expert John went above and beyond to help us achieve the set-up we wanted. When we used the other guys we actually had to fight them to get what we needed and, in the end, we never did have a completely functioning system. You will not be disappointed with this team of professionals. read more

I recently had a home movie theater installed into my home thanks to Sales associate John at gramophone.John sat down with me and offered and listened to all of my wants and needs. John came up with three action plans for me to pick from and gave plenty of good ideas to help improve my dream of my own personal home movie theater, by showing me models from in store showrooms help me with my dream of my own personal home movie theater John took the time to help me with financing and the best quality items that I could use. He has always kept in touch with me making sure that the product was good for me in that everything was coming along and should be in even though it was supposed to have taken two days gramophone completed their project within One day John has gone above and beyond to make sure that I am satisfied with the product he has provided. I suggest anyone looking into getting a home movie theater or a man cave go to see Him at gramophone in to Monia Maryland I give them five stars. read more