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Best Buy Towson

2.0 (134 reviews)
Closed 10:00 am - 8:00 pm
Updated 1 month ago

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Purchased a laptop that was in "demo user" setting. Supervisor and staff are difficult, have poor customer service skills, and not helpful at all. No one seemed to have any clue about the administration user name and password to complete a factory reset. Hoping another store or another department can better assist. I recommend never making purchase at this BestBuy location. There were many people making returns and I should have taken this as a sign.

3rd attempt at delivery was an encore performance. Damaged in transit. Don't waste your time with Best Buy.

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6 months ago

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3 months ago

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3 months ago

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3 months ago

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2 years ago

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8 months ago

I love this store... they still focus on great customer service... these low reviews are clearly from people having a bad day...

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7 months ago

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2 years ago

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4 years ago

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7 months ago

i had an awesome experience with uriah he was so helpful and responded to all my needs by showing the perfect device for me

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1 year ago

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3 years ago

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3 years ago

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1 year ago

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4 years ago

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4 years ago

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2 years ago

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2 years ago

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6 years ago

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3 years ago

I'd give a 0 stars if I could. Do not recommend, bad customer service especially in the tv department. Will not be stopping by or ordering.

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2 years ago

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3 years ago

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6 years ago

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5 years ago

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6 years ago

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3 years ago

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2 years ago

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4 years ago

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3 years ago

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8 years ago

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3 years ago

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6 years ago

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2 years ago

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8 years ago

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6 years ago

Terrible customer service. We've given this Best Buy 5 opportunities to prove us wrong and each time is a let down.

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6 years ago

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6 years ago

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8 years ago

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7 years ago

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6 years ago

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Review Highlights - Best Buy Towson

What totally impressed me, however, was that Best Buy staff still saw the good half dozen folks still waiting to sign up for phones when we were done...

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People searched for Electronics 435 times last month within 15 miles of this business.

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Aerus of Towson - We offer FREE pick up & delivery. We repair all makes & models Free estimates

Aerus of Towson

5.0(1 review)
0.7 mi

I had an older vacuum that wasn't working but was expensive enough initially where I wasn't ready…read moreto toss it. I bought from SEARS, and their repair department was an absolute nightmare. So I looked into local repair options (challenging since I don't really drive). I was able to talk to a woman from Aerus that was very nice and arranged a pick up at my house! William was extremely friendly, knowledgeable, and helpful. After evaluating, he explained the issue and why it would not be a good investment on my end to have them repair it, when I could get a new one for a similar cost elsewhere. He informed me of their specials on their units but was never pushy and was transparent the entire time. You don't always get that often; especially knowing you may not get direct business from the person you are helping. They have a air purifier that reduces COVID-19 on surfaces that naturally is more interesting and important than my vacuum story :) Check out anyvac.us

From the owner: Want to use your tap water with confidence? Aerus of Towson in Towson, MD sells water treatment…read moresystems to residential and commercial customers. You can request a free water quality test to figure out which water filtration system is best for your home or building. We also sell water conditioners. Aerus also offers products that can help improve the air quality in your home or place of business. We sell air purifiers that use ActivePure® Technology. If you're looking for a reliable way to clean your residential or commercial space, ask about Aerus vacuums. We have 99 years of experience in the vacuum and floor care industry. We sell new vacuums and offer vacuum services and repairs. You can also participate in our trade-in program. If you have carpets, you can request our carpet shampooing services.

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Aerus of Towson
Aerus of Towson
Aerus of Towson

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Accel Appliance Service

Accel Appliance Service

5.0(28 reviews)
16.2 mi

Oven igniter went bad. Quick communication. I was provided a quote via text. He came out the…read morenext day within the 2 hour window he provided. Fixed the problem for the same price that was quoted. He was in and out in 30 minutes. Will use again in the future!

We are currently renting a townhome. The dishwasher has been secreting this white and black soggy…read moresubstance after every single cycle since the day we moved in. I've cleaned the machine and ran a sanitize cycle multiple times to no avail. After experiencing some respiratory symptoms about a month ago, I decided to switch to washing our dishes by hand while we waited for our landlord to provide a resolution. His suggestion after almost month was to sanitize the dishwasher, but we recognized that this would only maintain the machine and not effectively eliminate the buildup. I turned to Yelp and found Jeremy. I texted him and he responded within less than 15 minutes. He asked for make and model information for the dishwasher. We were able to get an appointment scheduled for 3 days out with less than 30 minutes of interaction via text message. Our appointment was this morning and Jeremy texted me when he was 30 minutes out. He was communicative, prompt, and efficient. He was able to remove the dishwasher door and identify the area that was discharging this mysterious substance. He steam cleaned the area, tested the function of the dishwasher, and put the door back on. His rate was extremely fair and we will be certain to continue to call him for any appliance issues!

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Accel Appliance Service
Accel Appliance Service - Kenmore refrigerator (made by Frigidaire) a little over 3 years old with a sealed system issue already.

Kenmore refrigerator (made by Frigidaire) a little over 3 years old with a sealed system issue already.

Accel Appliance Service - Defrost issue on a Frigidaire side by side refrigerator.

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Defrost issue on a Frigidaire side by side refrigerator.

Lowes of Timonium - Maytag Pet Pro Washing Machine

Lowes of Timonium

2.4(41 reviews)
1.4 mi
$$

Needing a new washer and dryer, I did my research online for a good set that helps with pet hair…read more The Maytag Pet Pro washer and dryer got excellent reviews and were on sale at Lowe's. When I arrived, they had both in store and Tim provided assistance in explaining the features of the washer and dryer, plus ringing me up with the sale prices. I was rung up and had a delivery date in less than 8 minutes! When I got home, I received a text from Lowe's giving me a delivery window of the next day between 8 AM and 8 PM, then got another text later with a window of between 12-4 PM. Waiting at home all day, I finally got a phone call from the delivery dispatch saying the truck broke and I would have to call to reschedule my delivery. Ugh. Luckily, they could schedule me for the following day. I got text updates and was able to track Manuel, my delivery driver, on the Lowe's app. Manuel arrived and had my washer and dryer, plus new venting, installed within 20 minutes start to finish. Excellent service by Tim at Lowe's and by Manuel, delivery/install.

I bought windows here and signed up for Lowe's installation services. The installation went O.K.,…read morebut the windows came with the wrong size grids. Over two months later and multiple calls to complain, still no new grids! Every time I call to complain they say: "Oh, we need the serial numbers," even though I have sent the serial numbers in repeatedly. I would not buy windows or use Lowe's installation services ever again. (Multiple layers of subcontractors and suppliers so no one takes responsibility.) You have been warned.

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Lowes of Timonium
Lowes of Timonium
Lowes of Timonium - Stuff to do stuff.

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Stuff to do stuff.

Best Buy Towson - electronics - Updated May 2026

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