The manager was really nice gave me a new watch, and apologized! I appreciate what the store did after the incident! I recommend this store! read more

we are seniors. we bought a new tv and was talked into buying additional items for it which we probably don't need. we feel we were taken advantge of big time. read more

Very poor customer service when you are not able to speak with a live person in the store. especially when you are looking to spend over 2000 dollars. Will not use Best Buy ever again read more

Went back to this store a month later and they are still doing the same exact thing as before. They knowingly have a line out front of adults, kids and families waiting for a product release for hours. Only to open the doors and let people in and have no product. The store manager and employees know they don't have the product and do nothing. How hard would it be to step outside and inform the line of people they do not have what everyone's here for. You go in the store and they laugh at you when you have to just walk away. Such a lack of customer service and poor store management is embarrassing and damaging this store/locations reputation. Do not shop here if you expect them to help or show any kind of decency. read more

Just purchased a 100 " Hisense U70N TV. I wanted to have a 100" inch TV in our theater to replace the 80" TV. I checked Amazon and Best Buy for TV's, prices and delivery. I settled on the Hisense U70N because it seemed like the best balance of the latest tech and price. Best Buy had the best price in included delivery and installation. This deal seemed too good to be true and I was a bit skeptical. I am so satisfied with the the Geek Squad delivery and installation. The lead installation tech was very knowledgeable and experienced and you could tell. His assistant was very new and that was also very apparent. Overall, the experience was excellent. The service was fantastic and the price cannot be beat. I feel as if I got a steal. read more

I had the most atrocious shopping experience in the Towson store on 1717 York Rd, Monday evening 07/27/2026 at 6pm. Besides seeming understaffed, the staff seemed indifferent to the customers in the store. The only person who made any attempt at any customer service response was the "greeter" in the front of the store. I walked in to the store, asked a friendly face to point me in the direction of "Laptops". Having found my way there, there were 6 shoppers and ONE (1) customer service (laughable) agent available. Ive been shopping for Laptops on line for about 5 - 6 days comparing products and pricing. After standing in line for a few minutes and seeing the gentleman behind his station well involved with a customer, I decided to look around at the Laptop availability and displays. I was approached by someone, other then the original person at his station, who asked if they could help. That's where the customer service STOPPED! I explained what I was looking for and had questions, in order to make a good buying decision. I was prepared to purchase until the person masquerading as a customer service representative destroyed every aspect of customer service and sales both present and historically. Besides appearing to be "put out" by having to assist someone, They had no interest in understanding what I needed nor what I was hoping to find, based on products I found on line. The entire attitude was bland and bored. Because I was not going to spend significant $$$ the person had NO interest whatsoever. Having been in sales for over 40 yrs. (professionally), I've received better customer service and sales attentiveness from children selling cookies, products, etc. for school. I am starting to understand why AI is becoming so popular within the corporate world as many "workers" in the customer service industry would rather look at their electronic devices, and discuss dating tips, movie preferences or the like. Although this does not apply to all, it seems to be becoming the norm anymore. All because I had questions, made it clear I was not there to spend lots of $$$ and the fact that the person made it abundantly clear they had NO interest in assisting anyone, I was shut off and for all intent and purpose, shut out. This was without a doubt the most historically, horrific and disgusting displays of customer service I have ever encountered. To add to this already terrible experience, I tried calling to talk to the store manager... SURPRISE SURPRISE, I had to go through a list of 20 questions (from a live person) who made it abundantly clear I was not going to speak with a manager PERIOD! If you have read this far, please do yourself a favor, find another store or electronics "outlet". Grossly negligent, total lack of customer service, absolutely NO public respect and NO care or direction! Perhaps a reflection of ownership and management... either way, grossly underwhelming and pitiful! read more

Nick Giammona, salesman, charged me for items for a total of $2832,27, without explaining any of the details, prices, or reasons for the items. This was for a 55" Sony Bravia 7 True RGB on sale promotion for $1499.00, and a Sony Theater Bar 7 on sale for $699. It was a deliberate action on his part to not educate or advise the consumer. The company itself, B2est Buy said in its promotion that the sale prices included installation. Installation would logically include seeing the TV worked with apps for streaming and coordinating the setup with the sound bar. Instead a$90 Video device Configuration and Demo, and $49.99 sound bar set up. Charged me for two HDMI cable in the end instead of one. I made him redo the bill and took off what I could and the final bill came to$2599. I confronted him in the end directly after it was all over, and let him know he did not earn any trust on my part, and he should not treat people like that. It was clear he did this to other people based on his cancelling the sale and redoing it. Another customer near by approached me in the parking lot on my way out and told me he overheard the whole thing and that guy was not trust worthy based on his own experience with him. Watch out. read more

DO NOT MAKE PURCHASE SOLD BY THIRD PARTIES!! I've been getting the run-around from both Best Buy and the obvious foreign seller for 15 days!! I still do not have my order, nor refund!! I've had my account for 15yrs!! I'm closing it! Makes more sense to put purchases on a cash back credit card!! It looks like Best Buy is only interested in sales now, not customer service!! The customer service reps did not speak clear English!! Retail credit cards are a scam! Buy your purchases with a card that actually pays you to use it!! All they keep telling me is to wait 24hrs ... it's been 15 days!! read more

Horrible. I spend 2500 on an oven and they delayed the delivery order 3 times. After the last dela, they sent a message saying id have to reschedule yet again-and I'd have to either get the app or call them to do so. I'm not getting the app. I already bought the oven. So I called. As I write this review, I'm on hold and have been for 15 minutes, waiting for a himan. I tried talked to their AI assistant, but it didn't seem to know the word "oven" and kept insisting it didn't understand. So now I'm enduring tactic 2 to get me to hang up. Unendurable wait time. Never again. read more

Excellent customer service by Cheryl, who assisted me with purchasing a new laptop. She showed me several and gave me space to try them out. Sean at GeekSquad then took it from there and helped me with two old laptops and a corrupted flash drive. I did not have an appointment, but he waited on me anyway and took his time answering my questions. So patient and kind!! read more

I love this store... they still focus on great customer service... these low reviews are clearly from people having a bad day...

Great experience. Went in to buy a TV, was assisted by Krys. Saved me from spending on a TV with short life span and helped me strategize around the Black Friday deals keeping my options. Tv is great , store is great, will certainly be returning. Customer service is on point. Overall good shopping experience every time I visit. read more

these people at customer service stole my money out of my bank account after I returned a cellphone back on October 26 2025 that's is why I am going to sue them read more

Purchased a laptop that was in "demo user" setting. Supervisor and staff are difficult, have poor customer service skills, and not helpful at all. No one seemed to have any clue about the administration user name and password to complete a factory reset. Hoping another store or another department can better assist. I recommend never making purchase at this BestBuy location. There were many people making returns and I should have taken this as a sign. read more

Best Buy Towson - Electronics Near Me - Timonium, Maryland

The issue with this Best Buy isn't with pricing or value. I can usually count on getting a good or fair deal. However, their delivery folks are careless and outright reckless. Unless you can haul the item yourself, you will undoubtedly regret paying them for delivery/removal service. I purchased a stackable washer & dryer set from them recently. Paid for the delivery/removal/installation option. They no show/no called the first attempt at delivery. Half day of pay gone. They no show/no called the second time. Another half day of pay gone. I found out then that it was because they badly damaged the units in transit. So they subbed in different units for my inconvenience. They actually showed up for delivery attempt number 3. However, this new pair of appliances were damaged even worse than last time. Someone had obviously plowed into the side of the washer with small pallet jack or lift... possibly thinking it was on a pallet. And the dryer had a 6 inch round hole in the back. I sent it back and decided it was time to move on. ANOTHER HALF DAY OF PAY GONE TOO! No one was genuinely helpful, as I had to advocate for myself along the way with Geek Squad reps, store reps, and managers to be made whole. It was frustrating to have to re-explain myself over and over between the 7 or 8 different parties that were involved in the many phases of this fiasco. I also canceled another pending washer dryer order for a different office that was set to occur on 11/21. I'd rather do business elsewhere and not have my time wasted because their local delivery teams are unprofessional and reckless. If you enjoy having your time wasted and your appliances damaged on the way, then Best Buy is your ticket. You may get a deal, but you'll lose your mind trying to make yourself whole after their delivery people damage the item(s). Home Depot is actually quite competitive and on par with Best Buy. Lowes is too. Do business ANYWHERE else but at Best Buy in the Baltimore area. read more

Best Buy Towson - 3rd attempt at delivery was an encore performance. Damaged in transit. Don't waste your time with Best Buy. - Electronics Near Me - Timonium, Maryland

i had an awesome experience with uriah he was so helpful and responded to all my needs by showing the perfect device for me

I am disappointed with Best Buy's return policy. I was never been warned about their 15-day return policy or about their limited until Jan 14th for holiday purchases. Please be aware of their 15-day return policy. I went in to return incompatible Apple CarPlay for my son's car. I am not of a fan of this very short return policy. Life gets busy and cannot always return items that quickly. And they do not give much good customer service to customers. I believe that you should give very good customer service to your customers, or they won't come back. I am not going back! read more

Incredibly disorganized location with lots of staff yet none of them are attending to customers- and not receptive customer service. Placed an order online and expected to go to the pickup station. After not being waited on and seeing no employees at the pickup center, I ended up having to wait in the regular checkout line. If I wanted to wait in the regular checkout line, I wouldn't have ordered my item two days ahead of time. Overall awful location and do not recommend. read more

Made an appointment to have a battery replaced in a phone. Went back later to pick it up only to find out that the person who does that service wasn't in that day but if I brought it back the next day and dropped it off they could service it which is what I did. Came back at 4pm and was told that that person had been sent to another store. Neither day did they think to contact me and let me know what was going on. Needless to say I will never step foot in that store again. read more

Wow! Feeling totally stung by a visit to Best Buy! My husband and I went to the Lutherville Best Buy to return a Go Pro camera he got me for Christmas. We've only used it a couple of times since the present was opened, and the last time we did, it shut down due to overheating after about 20 minutes of use. The young lady at the Customer Service desk was so unpleasant that I plan to stop supporting this business. I'm sad to have to write this because I have had very helpful and professional interactions with the floor staff in the past, and this business was in my list of businesses to support. However, given that electronics occasionally need to be returned, I'd take pains to avoid interacting with the staff at this Customer Service desk ever again. So, buy your computer gear at the MicroCenter in Parkville, your appliances at Lowe's and your big screens somewhere else. read more

I was looking for 2 devices and saw that this Best Buy location had them available same day! Mind you it was a little after 8pm when I submitted the order online and they close at 9 so I was skeptical it would be same day but figure early the next morning was still faster then prime so I'd be winning either way. Well I got a message at less than 15 minutes later that the order was ready for pickup. So I dashed out the door hoping to make it before they closed. I pulled up with a few minutes to spare and being lazy and half in pj's (don't judge me!) I hit the button for curbside. It quoted me 4 minutes wait and in maybe two a smiling cheerful gentleman was at my passenger window (as requested) with my items. Now if that's not great service I don't know what is!! Very happy with this location and will be back for future needs. read more

older staff seemed to have a attitude from me asking for help younger members at location seemed to cary most customer interactions. andto the guy who asked me rudely about my id watch ur tone dude idc how im presented or if you close in a hour u aint have no reason talk to me passive aggressively read more

Best buy has really improved selection snd service. Bought a new Samsung TV after a lot of comparison shopping. They had the best price snd helpful dales people. read more

I promised my son that I would get him a new iPhone for his birthday. I called the Towson location, and was told that they had 3 of them in stock. I asked if they wouldn't mind holding one for me because I was going to be there in less than a half hour. When I got to the store, I was told that all three had just been sold! The clerk had assured me that one would be held for me since I was already on my way to the store. Needless to say, my son and I were both disappointed because the other locations in our area were sold out also. Had the employee that I talked to just kept his word and held the phone to the side for 30 minutes, this would have been a better review. read more

Best Buy... more like Worst Buy. I'm done shopping at Best Buy for good. Amazon has them beat on customer service, prices, selection, and return policies. It's not even a competition at this point. I went to make a return and the manager and staff made it seem like they were doing me a favor just being there at their jobs. It was just generally an unpleasant experience. read more

I'd give a 0 stars if I could. Do not recommend, bad customer service especially in the tv department. Will not be stopping by or ordering.

I had to run out to the Best Buy to pick up a printer cable and some paper. I ordered online and it was ready almost immediately. Currently, Best Buy is only open for order pickups and their order of operations is superb. They have a checkpoint at the entrance that points you in the right direction-- second right and a loop into a car line at the curb in front of the store. I texted my car description and someone came out with my order. They verified my identity by looking at my driver's license and put my order in the backseat. The man who helped me with my order was super polite and customer service here was excellent today. Thanks Best Buy of Towson, Maryland for providing good service! read more

The store was clean and the staff was helpful. I entered and was able to quickly find an employee to to ask where the item I was looking for was. Even though it was a small, simple item, the employee took the time to explain all the options and give me his opinion. He also answered all my questions, it was kind. read more

Went to replace a tv. I wanted something nice.... Not too big... and not too expensive. Slightly overwhelmed by the large inventory I looked around for a salesperson but didn't see one. I finally found an employee who offered to call someone to help me. A guy comes out and basically gives me a blank look with no real offer of help. I explained what I wanted and he just kinda mumbled. He wasn't any help at all. Then he wandered off. Another guy appeared and he was definitely more helpful that the first. Idk. I assumed they got some sort of commission but perhaps I'm wrong. A commission based employee wants to sell and upgrade the sale. I wasn't really offered any sort of upgrade to purchase (not even a protection plan ). I won't shop at this location again. read more

Mehhh There were a lot of people working there and ready to help but the product selection was extremely limited. I think you'd be better off going to a target or Walmart then you would here. With that said everyone to work there was extremely nice and attempted to be helpful. read more

This place is an absolute dump. Customer service is horrible. They have NO INVENTORY. This area and store used to be nice. I'm not sure what's happened but highly recommend that you don't waste your time here. Horrible experience. Sad. read more

We purchased a laptop... They told us was in stock... After making the purchase they said we won't get it until a week... After hours on the phone and driving 10 miles out of the way we have our laptop... Thanks best buy deceptive business practices.... read more

Terrible customer service. Even provided them with the make and model of my Laptop and was still given the wrong product. Avoid this dump at all costs. read more

Woman at the pick up counter is incredibly rude. Also would be nice if there was anything online saying that you cannot pick up a TV over a certain size if you're driving a sedan, irregardless of if it fits read more

I ordered a fridge that was delivered today. They got the fridge in my kitchen but the water doesn't work in the fridge. It works to the fridge but not in the fridge. I waited in hold for 35 minutes for the person to tell me that I had to call back tomorrow. The initial person said they would have to send a repair person out the other one said they would have to replace it. Very inconsistent and terrible that I have to wait to figure out what Best Buy is going to do with the fridge that they delivered which was defective upon arrival. read more

This is the location I usually head to because it never seems to be TOO busy, which makes it easier to get assistance when you seek it or handle any customer service-related issues. The store is set up pretty open and signage and whatnot is pretty clear, of all the Best Buy's I've been to this is one of the easier ones to navigate. It also seems a like everything is spread out pretty even and the different sections don't swallow you up like at some other BBs. So far I haven't had any major issues but I would say they need to work on how fast people get assistance. I usually know where I'm going or how to find someone but you usually see people who look completely stumped and are not sure where to start. read more

I purchased a video vlogging kit and it was missing a part. The manager refused to give me a refund because it was just past the 14 day return policy. He said he would give me store credit as a favor which I told him I didn't want because this is twice now I've purchased stuff that didn't work from Best Buy. He insisted that I take another kit. I made him open it in front of me and it too was missing the same part. He did not apologize but did finally give me my money back. Then he wanted to give me a hard time about returning the battery pack that I had to buy to use with the kit. Also he refused to keep six feet of distance from customers and employees. read more

Purchased a hot spot in the store, was told I could activate it when I got home. Upon returning home, there was an activation lock on the device. I went back to the store and they told me the first employee did something wrong upon checkout, so they exchanged it for a different one. I was told I had to purchase a prepaid data card in the store and he loaded the funds onto the device. Upon returning home, this one didn't work either. I returned to the store for a 3rd time and they said they were just faulty devices. I was able to return the device but not the data they themselves loaded onto the non working device. What a scam!! read more

I can't say too much about this place. My wife's computer wasn't booting up, so I stopped by to drop it off to get fixed. Nope. You have to make an appointment. You aren't allowed to drop them off. Pretty odd. read more

Terrible customer service. We've given this Best Buy 5 opportunities to prove us wrong and each time is a let down.