After the apple store lied to me and tried to charge me over $1000 for a new logic board to fix a…read morecomputer, MacDaddy found that the issue was actually the hard drive and fixed it with no problem. I cant believe i was about the throw my laptop away, only to have it fixed for a couple hundred dollars. Honestly, these guys are the nicest, most honest people i have worked with in years. I will go back to them for any problems i ever have with my macs again.

In a society where trust and integrity are in short supply, SysQuick is a rare find. I brought my…read moreWD Passport external hard drive to SysQuick for service and the owner was knowledgeable, professional, and went above and beyond to try to resolve my issue. I highly recommend this company!

They have handled every kind of computer issue for me for several years, from selling me the…read moredesktop and installing it to sending it to recycling for me when it was due for replacement. I have purchased two computers from them now. Phone and remote consultations to fix issues with audio and other performance issues have been really helpful. Always with a professional, patient, can-do attitude!

Very slow service and poor communication…read more The diagnostic process took far longer than expected, despite my repeatedly following up for updates. Communication throughout the process was poor, and I was rarely informed about the status of my laptop. In the end, I was simply told that the motherboard was damaged and the laptop could not be repaired. If I just wanted a second opinion that my laptop was broken, I could have gotten one much much faster and at no cost. The experience cost me both time and money, and I was left frustrated by the lack of timely updates and clear communication. I can't comment on the quality of their repair work since no repair was performed, but based on my experience, their communication and turnaround time need significant improvement.

Six months ago I went to Charm City Networks to get my home WiFi reconfigured with a more powerful…read morerouter. I have had trouble accessing the internet from all parts of the house. A technician came to my house and in one hour I was up and running with the best access to the internet that I have had ever--in over 10 years. I was so pleased to have a company only a few blocks from my house that could out perform any computer people I have had in the past, including tech-support people on-line. Since then I have had several problems pop up (unrelated to the installation on the first visit) that I was unable to solve myself despite being fairly computer literate. I identified 5 problems and gave Charm City Networks a call yesterday afternoon. We agreed on 10 the next day. This morning they were at my door at the exact time and quickly solved all my problems. Here are a few words I have to sum up my impression of Charm City Networks: KNOWLEDGEABLE, EFFICIENT, FRIENDLY, REASONABLE, LOCAL. I urge anyone within their range of service to give them a try. I cannot imagine you will be disappointed in their high standard of service.

Great store great service 100% fantastic people and great work!!!!!!!!!! Will definitely be backread more

HIGHLY recommended! I've had degrading network performance since the pandemic started as the…read morechildren have all hit their teens (doing online schooling), and my mother moved in with us; online schooling, gaming, and multimedia household usage, eroded my throughput for telecommuting/work needs. Chris provided network consultation to take my vision and use cases into a practical implementation for the whole household, including improved security with network isolation between (minimally) our work, school, gaming, IoT, and guest needs. My work machine (, and all critical computing devices), have greater than 66 times faster internet speeds now (e.g. from 15 Mbps max to 1 Gbps). At least one of my kids is an avid gamer, and was ecstatic about finally achieving nearly perpetual 0 ping in Fortnite. Chris was professional, knowledgeable, and very experienced. In addition to being able to advise me on which Ethernet and networking equipment would best suit my needs, he provided complete end-to-end installation himself (e.g. all wiring, rack and equipment installation, ISP cutover, ...), and provided me a quick walkthrough to help me understand how to manage and further extend my network as new devices or new segmentation use cases crop up.

The 1st time hiring someone can be a problem. But I found no reason to be concerned with Chris. He…read moredid a fine job. Thorough and efficient. He ran into an unexpected issue which I thought would add significant time to the job, but he took care of it with only an added 1/2 hour of charged time. Will definitely hire him again.

My son got milk in his computer and we thought it was dead. Kevin came out, on a Sunday, to see if…read moreall was lost. Kevin made sure that the battery was working and even sent us a link to get the correct battery. He is personable, professional and helpful. Would highly recommend him.

From the owner: Since 2020, KTG IT Solutions, LLC has been a leading provider of Electronics/Computer Repair and IT…read moreconsulting for residents, small and medium sized businesses in Maryland. ​ “Computer repairs FOR any complexity.” “KTG IT Solutions guarantee to meet all your technology repair needs. We are fast, affordable and mobile! Technology plays a major role in our lives. During these unprecedented times, the world is relying on technology now, more than ever. When your desktop, tablet, or laptop needs a fix, you should have an expert to handle your repair. That is where we come in! With over 10 years of experience in the electronic repair industry, KTG IT Solutions is reliable to get the job done quickly and effectively, providing the best in customer service.” “A trusted source…” Best Prices Quick/Convenient Repair Time Experienced Professional We can come to you! “Remote and mobile…” We provide Remote IT Solutions to examine your unique PC needs. Our professionals are experienced in dealing with critical PC challenges.

Ben was super helpful as we arrived not knowing anything we wanted except a computer, and maybe a…read moreMacBook. After browsing with absolutely no pressure to make a sale, we decided we wanted a gaming computer and a curved monitor. Ben was super helpful, asked all the right questions about how we're going to use it, our price range, and what add-ons and capabilities we cared about. Ben answered all our questions with ease, was incredibly knowledgeable, and left us feeling well educated and confident in our purchase. We left with a great ASUS curved monitor and a PowerSpec computer, their personal brand. Can't wait to get this set up and start playing! Thanks, Ben!

I brought a PC with issues in a few days ago. After around 24 hours, I was told my motherboard, SSD…read moreand cooler were showing failures so I decided to let them build a new system. I worked with the combo team to create a package and have them build it. Went home, thinking everything was fine. The next day I called to check for progress on my PC and was told my system was still in diagnostics, which struck me as odd as we had already passed this point. I gave it some time and decided to check again later where I got the same response. I explained that we went and had a new system lined up to build and we were just going to keep my graphics card and my NVME drives. A day later, I was told to come pick up my new system, and as I was paying for it, I felt something was off with the pricing. At some point, they had just decided to put a different motherboard entirely than the notification or telling me which broke the bundle price. After the manager had come over and did some magic they refunded me $200 which was fine and I thought the experience was over and I was not going to leave any negative feedback. That is until I tried playing my system. After starting it up, I had noticed there were some issues instantly. First and foremost, the drive that they had told me had failed and we would not be bringing over to the new system, was in my system. They were supposed to have removed this drive, wiped an NVME, and done a clean install on windows on that drive as they had pitched it to me that this drive that is currently in my system and was in the old system was showing failures and would need to be replaced. I thought that was a strange oversight, but that also was not the end of my issues. I started inspecting my PC and noticed that several of the cables were not plugged in. There was an attempt to plug them in, but they were just left halfway in and bending my pins. I am exceptionally upset at the overall experience as I trusted them and gave them a decent chunk of money in this time, just to be disrespected. I feel like I should just automatically be given an extended labor warranty at this point at the least.

I love to support local businesses when I can, and recently I was in need of an expert to look at…read moreyoungest kids laptop. We tried a few chargers and it didn't seem to be charging. It wasn't a cheap machine but like so many things in life, it was past its warranty period. Finding good tech help, like finding a good mechanic, electrician, or plumber, can be difficult. I turned to Yelp for help (yes, I am a poet!) and found that DNS, a small storefront shop on Greenmount Ave, just a few blocks from where I live, had great reviews. After showing up a few times when they weren't open (yes, check their open hours, only a few days a week, and then only for a few hours each day) I went by today and met the head tech Jack. He was with another customer who clearly had been coming to him for a while, and I listened as he carefully and thoughtfully ran through her issues, made sure she was clear on what was happening, and then offered to stay open a few minutes late if she needed when her repair was ready. He quickly diagnosed the issue (a charger that may or may not be working correctly) and since the charger I brought with me seemed ok offered to send me on my way. I decided to purchase a replacement charger from him just in case and his price was better than I could have gotten online. A few other notes - he has many services and their prices posted on the wall - this is super helpful. Second, he offers a discount to teachers - something I am always in favor of. Honest, good-natured, reasonably priced? Yeah DNS has all of that. The storefront is easy to miss, but if you need quality repairs for your machine, this should be your first stop. Support the locals.

My daughter's (a Johns Hopkins student) laptop charging plug broke off in the charging port the…read moreother day. She and I checked with some other local repair places, and got [phone] estimates of $99 and up, and $80 and up..."depending". She also tried the campus techies, and was told "We aren't licensed to work on Lenovo" (I was not aware a special license is needed to pull a broken plug out of a Lenovo laptop! I wonder who monitors that?! ) Today she took it to DNS Technology Group, a few blocks from campus. Fixed it in a few minutes, 25 bucks! And super-nice people, according to my daughter. So props and a 5 star rec for these guys (but be aware they have somewhat limited hours)