They have handled every kind of computer issue for me for several years, from selling me the…read moredesktop and installing it to sending it to recycling for me when it was due for replacement. I have purchased two computers from them now. Phone and remote consultations to fix issues with audio and other performance issues have been really helpful. Always with a professional, patient, can-do attitude!

Very slow service and poor communication…read more The diagnostic process took far longer than expected, despite my repeatedly following up for updates. Communication throughout the process was poor, and I was rarely informed about the status of my laptop. In the end, I was simply told that the motherboard was damaged and the laptop could not be repaired. If I just wanted a second opinion that my laptop was broken, I could have gotten one much much faster and at no cost. The experience cost me both time and money, and I was left frustrated by the lack of timely updates and clear communication. I can't comment on the quality of their repair work since no repair was performed, but based on my experience, their communication and turnaround time need significant improvement.

So happy and grateful to have found Gadget Guru! Our DJI Mini 2 drone had a bad accident and…read moreneeded multiple repairs that we didn't feel confident enough to do ourselves. There was a consult/diagnosis fee, but they count this towards your final repair cost at the end, so it's free as long as you are getting your item fixed. Gadget Guru was able to fix our drone for less than the cost of having to buy a new one and we are so excited to have it back and running again :) There were unexpected delays in supplies of drone parts which we would have experienced ourselves as well (the times we live in). They reliably called with updates and thanked us for our patience. Great communication regarding what they found to be wrong and what they would be replacing to fix the problem, with time estimates as best they could :) I will definitely be a return customer with any other electronics in need of repair. Friendly, courteous service, with business hours late enough I can still reach them after work when needed. Completely recommend the Columbia Gadget Gurus :)

For the amount they charged me they left lots of damage behind and then used my spare propellers…read morethat I forgot to take out the box instead of ordering new ones and then didn't even bother to fix some of cracks and replace the back left propellers that was still cracked. So overall not good value. But I can say they atleast take the amount of time they say they will and give updates so good customer service. Final verdict good customer service lack luster overall job.

I love to support local businesses when I can, and recently I was in need of an expert to look at…read moreyoungest kids laptop. We tried a few chargers and it didn't seem to be charging. It wasn't a cheap machine but like so many things in life, it was past its warranty period. Finding good tech help, like finding a good mechanic, electrician, or plumber, can be difficult. I turned to Yelp for help (yes, I am a poet!) and found that DNS, a small storefront shop on Greenmount Ave, just a few blocks from where I live, had great reviews. After showing up a few times when they weren't open (yes, check their open hours, only a few days a week, and then only for a few hours each day) I went by today and met the head tech Jack. He was with another customer who clearly had been coming to him for a while, and I listened as he carefully and thoughtfully ran through her issues, made sure she was clear on what was happening, and then offered to stay open a few minutes late if she needed when her repair was ready. He quickly diagnosed the issue (a charger that may or may not be working correctly) and since the charger I brought with me seemed ok offered to send me on my way. I decided to purchase a replacement charger from him just in case and his price was better than I could have gotten online. A few other notes - he has many services and their prices posted on the wall - this is super helpful. Second, he offers a discount to teachers - something I am always in favor of. Honest, good-natured, reasonably priced? Yeah DNS has all of that. The storefront is easy to miss, but if you need quality repairs for your machine, this should be your first stop. Support the locals.

My daughter's (a Johns Hopkins student) laptop charging plug broke off in the charging port the…read moreother day. She and I checked with some other local repair places, and got [phone] estimates of $99 and up, and $80 and up..."depending". She also tried the campus techies, and was told "We aren't licensed to work on Lenovo" (I was not aware a special license is needed to pull a broken plug out of a Lenovo laptop! I wonder who monitors that?! ) Today she took it to DNS Technology Group, a few blocks from campus. Fixed it in a few minutes, 25 bucks! And super-nice people, according to my daughter. So props and a 5 star rec for these guys (but be aware they have somewhat limited hours)

It was great. Jeremiah, owner of 27Solutions, was wonderful. They are knowledgeable, professional,…read moreknow what they are doing. He explained everything to me about what was wrong with my computer and how to repair it. I was very pleased with their knowledge and workmanship.

Great communication, said exactly what was wrong with the printer and a good estimate of what it…read morewould cost to fix. Fast turnaround time. Highly recommend!

After the apple store lied to me and tried to charge me over $1000 for a new logic board to fix a…read morecomputer, MacDaddy found that the issue was actually the hard drive and fixed it with no problem. I cant believe i was about the throw my laptop away, only to have it fixed for a couple hundred dollars. Honestly, these guys are the nicest, most honest people i have worked with in years. I will go back to them for any problems i ever have with my macs again.

In a society where trust and integrity are in short supply, SysQuick is a rare find. I brought my…read moreWD Passport external hard drive to SysQuick for service and the owner was knowledgeable, professional, and went above and beyond to try to resolve my issue. I highly recommend this company!

Erik was prompt with his call back, and received my waterlogged laptop within 15 minutes of my…read morecall. He first explained his method of setting up a new laptop, with much more secure features and programs, and provided a quote then. When my new computer arrived, he set it up within a day, and spent an hour on the phone with me, further explaining how to customize settings that would best benefit my needs. I learned a lot about the relative security of different products, and how to maximize their effectiveness.

Recently had my laptop repaired by Pikesville PC. Eric was great to work with. He keeps you updated…read morethroughout the repair process with suggestions and options for improving your computer experience. He is very efficient, charging a reasonable price for the services performed. Eric is definitely my IT person of choice. Highly recommend Pikesville PC!

One of those rare times that I wish I could give 10 stars! Such outstanding service is hard to…read morefind these days. I contacted the business online and received a text AND voicemail an hour or so later. When I called back and spoke to Steve, he and I had such a great conversation about computers. He gave me his address and I took the laptop to him. Imagine my surprise to receive a video by text only 20 minutes later, telling me his diagnosis! The hard drive was kaput. He said he could install a new one for me and we discussed some options about buying one. As it turned out, I recalled that I had purchased an extended warranty which would cover a replacement. So he thanked me for my business and said I could pick it up anytime. He gave me the student discount because the laptop actually belongs to my grandson, who is in 5th grade. :D And at $62.50 I am exceptionally happy. I'm telling you, if I ever need any help with all the laptops in our family (which I maintain) I will definitely go to PPCS again!!

My son's gaming pc went out, and I found this company on Yelp. Honest, fast, friendly, and…read moreaffordable. My son is very happy with the repair results, and so am I. His gamming pc is running like new, and he's back to yelling in his matches, lol. I highly recommend using this company for your computer repairs.

I brought in my one plus 13 to get the screen fixed and they did great getting it back to me in a…read moretimely manner. But when I got it back the finger print scanner no longer worked and a month after it was fixed lines were on my screen and the phone became less responsive. They suggested I just replace it again and it was no way I was paying $330 again. No warranty or anything to compensate the fact they didn't fix my screen correctly and blamed the screen lines on a tiny scratch on the screen. Will not be back.

Mr Fixit Mobile is great. He did a deep clean and solved my charging port issue. He also downloaded…read moremy data for me. All while I waited and for a very affordable price.