Excellent service!! Love how A1 comes to my home. The work is always excellent. I have used the Company for over 10 years! read more

A-1 TV emailed me that they did not think that my TV could be repaired. I appreciated their candor. Upon further reflection, I believe that A-1 cannot be blamed for parts unavailability and I raised their score to 4 stars. Why not 5 stars? Because as the end user I only know that my Sony TV for which I had paid about $4,000) is not fixed and cannot be fixed for whatever reason. I am not qualified to research the technical reason why this is so. read more

Fantastic service & super fair prices. Nice people too. It's a good day when you find a services provider that you can confidently turn to with no question when needed. Look no further. read more

Another good job. They got the part, came on time, and solved my problem. Most of the cost was the part, which you can't blame on A-1. The tech inspected for other potential issues as well. read more

Very responsive. Let me know my tv had no hope to be repaired. Really appreciate the honesty. Recommend

I took my broken TV in and I was told that it wasn't worth fixing. Even though it was an expensive TV when new, I appreciate the honesty and having to spend a lot of for nothing. read more

Provided warranty service for my Cosmo gas range in November 2021 (Cosmo ticket 572335). Replaced the thermostat. Upon completion of the repair, the oven would not turn on at all, which is much worse than its condition before the repair of not coming to full temperature. The technician advised me that he would be in touch. I waited for the follow up, which never happened. Eventually, I learned from Cosmo's Escalation department that A-1 closed the work order and called the repair complete, which caused Cosmo to close the warranty claim. A-1 rendered my oven unusable and took money from Cosmo for the warranty repair, then never contacted me again! I cannot recommend a repair service that ghosted me, and I wish the oven could be restored to its condition before A-1 touched it and made it unusable. read more

I had a hardware issue with my LG TV. A-1 responded promptly when I contacted them, were polite, and set up an appointment at a time that was convenient for me. The repairman let me know when he was on the road and when he planned to arrive. He completed the repair quickly, was very polite, and the charge was reasonable. I'd highly recommend A-1 if you need TV repair. read more

5 stars!!! I recently used them for my washer and dryer needs and was thoroughly impressed. Their customer service was outstanding, with knowledgeable staff who patiently answered all my questions and provided detailed explanations. They personalized their service to fit my needs and the technicians were prompt, professional, and skilled. The follow-up service was excellent and offered maintenance tips. read more

Jeff did a great job repairing my LG OLED. I was nervous about the process but Jeff walked me through each step and was extremely careful. He solved the issue quickly then stayed to get everything plugged back in and even helped level the TV. Jeff is a 2nd generation owner and provides excellent service! read more

A-1 TV Sales & Service - TV repair - Electronics Near Me - Silver Spring, Maryland

I have a Samsung F8500 plasma, purchased in the fall of 2013. For those who don't know, this was the pinnacle of TV image quality and still fares extremely competitively against current TV's especially. Essentially, this is still a great TV despite it being 7 years old and I have no desire to jump into an OLED set yet. Imagine my dismay when out of the blue, the TV started doing all the things that TV's start doing when they're about to act up. Taking longer to power on. Then after a while, starting to shut itself off. After extensive googling, I thought it could be a couple of different things and I really didn't want to break out the soldering iron and attempt to repair it myself. The stakes were too high! My plasma baby deserved professional attention! I looked up and called A-1 TV service to attempt to remedy my issue. I had no issues with them whatsoever. They made an appointment, came during the specified time, and very methodically diagnosed and repaired my TV. They *could* have done any number of things to extort more money out of me (they could have told me it was a bad power supply, a bad capacitor, etc) but the problem was literally that the TV needed to have a couple connections re-soldered. It was taken care of professionally and courteously, and they even put my TV back right back on it's wall mount. Their price was super reasonable, and I will always use them in the future if any of my other appliances have issues. They repair all manner of appliances except refrigerators. Thank you A-1 TV for bringing my F8500 back to life!! read more

A-1 TV Sales & Service - Repairing my F8500 plasma! - Electronics Near Me - Silver Spring, Maryland

I highly recommend these guys. Greatly exceeded expectations and they went above and beyond. Even though they had other appointments besides mine, they came 3 hours earlier at my request. When they came to service our TV, we were in the process of putting on a new TV mount as the plywood on the old mount was bowing. Not only did A-1 TV Sales & Service quickly repair our TV, they also helped us put up the new TV mount and mounted our 85-inch TV! That is what I call service! I can't recommend these guys enough!! read more

My LG OLED tv died and this company was listed on LG's site as a service location. They offered to either do an onsite pickup or I could bring the tv in, so I chose the latter b/c that fit my schedule better. They quickly diagnosed the problem with the tv (bad motherboard, possibly a surge victim), ordered the part, and replaced it in about a week. They were up front about the possible repairs needed, the diagnosis fee, and the parts costs. They clearly do a lot of tv repairs and had some neat tools for doing a proper diagnosis. The tv has been working fine since the repair. It was a straightforward and reasonably priced experience. read more

I'm extremely pleased with the service I received from A-1. My washing machine decided it wanted to act a fool a few weeks ago. I contacted another company based in DC through the list of LG's recommended providers and they replaced parts unnecessarily and were all and all a nightmare. I went back to the original list, found A-1, did a Yelp search, and proceeded with giving them a call. Most of my phone interactions were with Zach and Edvin, and they worked with me on troubleshooting (I low key think I'm a washing machine repair technician now), and ordered parts and scheduled an appointment based on what they thought was going on. I appreciated them really working with me on scheduling bc of course the machine broke down when I had 3 loads ready to go. They called me on a Friday evening and told me that Fernando could come out on Saturday if I was available. (Of course I'm available, we're in a pandemic. Where am I going?) Fernando came by Saturday afternoon. The first load after he left was fine, but alas, load two was a disaster and the same error message returned. I took lots of videos and photos and emailed them Saturday night and Sunday morning. Jeff (owner) responded to my emails on Sunday. Note: Jeff does not mince words. He's a tough guy like my Dad, and in all honesty, his tough demeanor was a bit much when I was stressed about the machine not working. I spoke with Zach again on the following Monday and he did more troubleshooting with me and said he thought the issue was something else completely that's like a 1 out of 15 rare occurrence. Of course I was the one. He ordered more parts and scheduled the upcoming Saturday for them to return. This time Jeff serviced the machine. Jeff is still a tough guy in person lol, but he genuinely means well. He got the washer working, and I've washed about ten loads since he left. Pricing is super fair, and I think this family owned business is pretty amazing. I hope to never have to use them again, ha, but if I need to, I will not hesitate to give them a call. read more

Jeff from A-1 came out to fix my Washing Machine but "also" took care of a problem that had developed with my Dryer. Going the extra mile, -he also showed me how to remove and clean the Dryer's "condenser" which should be done every 3-4 months. I was unaware of this issue, so that bit of education will hopefully help to keep the dryer running optimally. A-1 pricing seemed fair to me; I've checked online and electronic parts are generally quite expensive. He made a total of 2 trips out to us and spent about 2-3 hours diagnosing and ultimately repairing. And ~ The Dryer is now working properly, - - - "currently" all's well. read more

These r sum good guys, knowledgeable & diagnosis was on target. Pricing was fair made my low cost to buy worthy to repair as well. Don't throw away before u CK on repair w/this shop. read more

LG contracted A-1 to perform a warranty panel replacement for my LG B6 OLED television that had image retention issues. A-1 came out and replaced the panel, but the next day the TV would power on, but wouldn't display a picture. A-1 identified the issue as an internal cable that was defective and ordered a replacement cable from LG. A-1 came back out and replaced the internal cable but the issue with displaying a picture persisted. The TV powers on but no picture is displayed. I contacted A-1 again to request their assistance and the owner came out to take a look. He disassembled the TV and re-seated the internal cabling. Afterward it powered up and a picture was able to be displayed. The next morning, I attempted to turn the TV on and no picture was displayed. I turned it off, turned it back on - and it displayed a picture, but just as a precaution I emailed A-1 to let them know that this issue was persisting and asked what the path forward for troubleshooting was. I received no response from A-1. I emailed again this morning reporting that the TV still has issues displaying a picture and received a response that I'm going to have to go through LG for further support. My LG B6 never had any issues displaying a picture until A-1 replaced the panel. Now they're referring me back to the manufacturer for an issue that they can clearly troubleshoot but are refusing to do so. If a company is contracted for warranty repair work and the repair never really works, does the work count as being completed? I'd say that the answer is, "No." Avoid these guys! ------------------------------------------------------------ Update: 4/7/20 - I just had the owner, Jeff, call me in a rage and tell me that he "didn't appreciate" the poor review that I left him on Angie's List (same as here). I've never had a vendor speak to me in the way that he did in my life. There's another review on Yelp (https://www.yelp.com/biz/a-1-tv-sales-and-service-silver-spring?hrid=hN3MJxvAeA5lGC2d7jJ83g&utm_source=ashare&ref=yelp-android) from a woman who describes Jeff's demeanor as being in a rage. It's accurate. Believe her. At the end of the call he told me to "never call him again." This is what you'll be dealing with if you deal with this company. A-1 TV was contracted to replace my OLED panel and it has never worked appropriately since the day it was installed. That's the bottom line. I've been nothing but accommodating during this process. I work in tech and realize that sometimes technical things don't work even if you do things the right way. This issue was never fully troubleshot (after FOUR (4) visits to my home) to determine the actual cause of the fault. Sending me a terse email telling me to pursue further support from LG is passing on the responsibility for the issue. A-1 was hired to perform warranty repair work and it was never appropriately completed. I told Jeff to cancel the ticket. I'll work with literally any other authorized LG vendor in the area to get this work completed. As of today, 4/7/20 - I still have a TV that doesn't work after the initial visit from A-1 on 3/16/20. read more

Excellent service and communication! I contacted them here on Yelp to consult about repairing my plasma tv. After confirming I had obtained the correct replacement for my speakers, we set up an appointment and they came out to make the repair. I showed them the issues I was experiencing, confirming a likely blown speaker, and then they promptly replaced the speakers in my tv. The repair was done expeditiously, and I enjoyed learning about my tv and some other audio-related discussion while the repair took place. Highly recommended! read more

BEWARE. NEVER AGAIN. I wish I would have read the other reviews about Jeff W. the person my husband and I had to deal with because I would have never hired them to do a simple job on our washing machine. This has been the most UNPROFESSIONAL business to ever work with. I would 100% describe the experience and behavior as combative since the moment JEFF walked through my door. I wasn't going to mention Jeffs behavior towards me the entire time he was in my home to my husband or write any reviews but after giving us a hard time about pricing and the conversation they had with my husband over the phone, here we are. When I first contacted the company, the scheduler I spoke to over the phone was very pleasant to work with. I told them what I needed and they gave me a price. we agreed to the price and continued with scheduling. They did not ask me if our units were stacked or mentioned anything about the price being an extra $50 if the units were stacked otherwise I would have not agreed to hire them. They told me the technichian (JEFF) would be arriving between 11am-1pm. Jeff did not arrive until 2:06 pm (I have his arrival and departure recorded on my security camera and doorbell camera) I tried to call the company FOUR times at 1pm to see if they were showing up and there was NO ANSWER. When Jeff arrived, he was completely rude and unprofessional the entire time and made me feel uncomfortable until he left. I tried to remain calm and kind so that he would calm down since I could tell he was someone with a bad attitude and temper and I was alone with my NEWBORN and my husband wasn't home. When Jeff was leaving he told me they were going to send me an invoice with the price we were given so that we could pay. He showed me the $325 invoice they would be sending and then left. He did not mention the extra $50 at all. I was going to let it go and not mention the way I was treated and the experience I had to my husband but after they called me to collect payment at 5:30pm on a Friday after they were closed while I was out with my family and after they tried to charge me an extra $50 for a mistake they made that was never mentioned to me before I agreed to hire them for the job I decided to mention everything to my husband in detail. When they called at that time I told them I was out with my family and I was unable to have this conversation at that time. I told them I would try to call back IF I COULD to discuss the payment. They mentioned someone would be there until 6:30 and I had until then to call back. Since I was out with my family I was unavailable to call back until 7:00 by that time it was too late so my husband called them as soon as he got a chance first thing in morning on Monday even though he was also at work. He was frustrated to hear how they tried calling me a liar to cover up their mistake and how unprofessional I was treated for the hour and twenty minutes they were at our home and frustrated to hear about the price increase so he tried to bring up the company's mistake and instead of them owning up to it and apologizing they gave him a hard time also. Just for a future reference and for common courtesy, don't treat your customers with an attitude after your company makes a mistake, your the experts, do your job, that's what you get paid to do. If we were the experts we wouldn't be calling you. I hope your attitude and the way my husband and I were treated since the moment you walked through our door was worth it. DO NOT contact us again. read more

This company is fantastic. After almost 1 month using other companies, the warranty company gave me A-1 Sales and Service. When they arrived for their appointment, the pump was with them. No waiting 2 weeks for a part. Their technician was clean, knowledgeable and got the job done. My applause and thanks. read more

LG reached out to A-1 to replace my LG OLED panel and I've been more than happy with A-1's service throughout the experience. The staff I spoke with over the telephone and Jeff were both kind and professional. When Jeff came to fix my TV, he worked quickly and made sure everything was perfect. He even helped me deal with LG customer support to fix a mistake on LG's end. Everyone at A-1 was extremely knowledgeable and I felt I was in good hands. read more

Prompt with a quote, Honest, extremely professional, helpful and informative. Helped weigh the potential cost to fix our 65" LG tv vs purchasing a new one. Also recommended TV's if we decide to buy a new one. read more

My LG UltraFine monitor needed a board replaced. A-1 was very responsive to my questions and very knowledgeable about the monitor. The repair was completed quickly and professionally. read more

When our Sony TV needed repair, Sony sent A-1 to do the job. Their communications was excellent. They called to say the part was on the way from Sony with an estimated service date. They called to schedule the appointment day and called that day to confirm the arrival time. The technicians arrived on schedule and completed the repair in less than an hour. They were courteous and careful. Overall an excellent experience. If I ever need another TV repair, I know who I will call. read more

My TV went out and I found A1 tv on Yelp. They were very nice and friendly and picked up my tv, fixed it, and delivered it back. It was a little more than I was quoted because more work was needed than anticipated but it was ok because they were very nice and friendly. Definitely recommend! read more

One said The were busy another one inquired us to the model which I supplied supplied them but I never heard back from them. Very poor experience! read more

I was referred by LG for an out of service warranty for an LG OLED TV after a lightning storm killed it. They were very pleasant over the phone and also very knowledgeable. They talked with me over the phone and was able to determine that was either the power supply or the motherboard. They ordered both parts and Jeff came over to fix the TV. He was very professional and friendly. He replaced the motherboard and fixed my OLED. Since motherboard was the cause he returned the power supply. Extremely smooth and pleasant experience. I recommend them and will definitely use them again. read more

Jeff came over to fix my Sony TV. My Sony TV one day just stopped turning on. I called Sony and they set up a ticket with A1 to repair the TV. From the first call till the end I was very happy with the customer service I received. I called and was told we could schedule the appointment as soon as the parts came in. I was thinking I would have to call back in a week but instead I was called early and told the parts are in and they scheduled an appointment literally the next business to come and fix my tv. They also called me the day before which was a holiday to let me know when they would be coming the next day. Jeff came over and was super nice. He quickly replaced the defective part and answered my questions and gave me advice on TVs while he repaired the tv. He then went the extra mile and put on the sound bar and put the tv back on the wall which he did not need to do. The tv was heavy and I helped put it on the wall with him which saved me an extra call asking family members to help me. I was very happy with this service and would highly recommend this service shop. Jeff was super nice and very friendly. He did a great job with the tv. read more

LG referred me to this company as their warranty service provider. They came out promptly, and diagnosed the issue as both the circulation and drain pumps needing replacement on our dishwasher. Both pumps we were told were under warranty, but we would pay labor. We have the written estimate in hand stating this. After about 3 weeks of waiting for the two parts, and multiple calls to check on status, the self-proclaimed owner of the company came to install only 1 pump, saying the other pump was $36 and not covered, flatly refusing to "eat it" despite his written estimate. His attitude was combative from the moment he walked in, and because of such he was told to leave, and then tried to say he was pushed out the door. He was not touched and is on security camera as such. Unbelievable experience. read more

Skip A1 tv. I spoke with the owner Jeff multiple times about repairing my TV. They spent 6 months working on it and came out to my house 4 times. They were unable to resolve the issue and I was repeatedly told by the manufacturer that they were not as good as the other firms in the area but I had to keep working with them. I was told by the manufacturer that A1 was not providing then status updates and that A1 has a broken reporting system which caused months long delays in getting my TV fixed. If you're getting your TV repaired that's under warranty, ask for a different company and save yourself months of time. If you're paying out of pocket, pick someone more knowledgeable. read more

I'm admittedly someone who doesn't rely upon TV repair shops -- when the TV dies, I buy a new one. But the TV I bought from a big box store died after less than a year, so the company directed me to A-1 for service. I can't say enough how great the process was, from the moment they reached out to me to set up the repair work, to the time they came over to the house to fix the thing -- it was smooth, the people were friendly, and I was so thoroughly happy. They even helped re-mount my TV on the wall after a very efficient repair job. Seriously, these are good people -- and I will support this local business when the time comes to buy a new TV. read more

Was asking for a quote for repairs on a 2012 TV. The person I corresponded Jeff (the owner) with was upfront about the cons of having it repaired and that it would be better to buy a new TV. He even recommended what TV I should get without breaking the bank! I like that kind of honesty in a business. read more

I rarely leave a review...........this service deserves a review for their excellent service to repair LG 40 inch monitor. To be more specific, the Thunderbolt port out has been broken and contacting the owner Jeff, he reassured me that it can be repaired by ordering the motherboard from the original manufacturer in Korea. As promised, the repair was complete and tested all its functionality. The technician was very patience and helpful to ensure the repair is done accurately. Well done to the Team! read more

I took in an LG tv that needed service for some bad LEDs (the screen was blinking). The cost of the service was more than reasonable and well worth not tossing a TV in the trash to buy a new one. They were friendly, communicated great and the TV is back to normal. read more

I used A-1 this week to repair the internet wiring for LG tv. Jeff figured out the problem over the phone based on the model of LG that I own and a known problem with the connection between the internet module and the motherboard. Verizon had told me it was the internet module itself, based on their knowledge of my TV. They gave me a few numbers for LG TV repair places, but none could do the work, but thankfully one of those businesses gave me A-1's information. Jeff assessed the problem over the phone as not the internet module but just the wiring. He was aware of this defect in this particular LG. He ordered the needed part and got back to me in just a few days to schedule the repair and worked around my schedule in a very flexible way. Fernando came out on time and worked quickly and methodically to replace the part. He was very pleasant and hardworking. He tested the TV once the wiring was replaced and even showed me a few things about the TV that I didn't know myself after he tested it and confirmed it was working properly. A great experience from start to finish! read more

Worst and most unreliable service. They were booked by Best Buy Geek Squad to service my home appliance. They never showed up on date of appointment and have the gall to call to "schedule" an appointment for a future date. Previous to appointment I called multiple times to confirm, and no one answers the phone, forcing me to leave multiple voicemails. They don't care, and I would avoid like the plague. read more

The repair was great and after service, they helped us with a different problem that arose. I'll bring any other TVs that need help to them.

They may be decent at repairs but the person answering their phones was so hostile, inflexible, rude and seemingly unwilling to help their ability to complete a repair is unknown. This RUDE person cancelled an already scheduled appointment because she said I was 'speaking over her'. HORRIBLE customer service and uppity attitude. read more

Jeff was a total professional. Polite, organized, and friendly. Enjoyed the conversation too. Would highly recommend.

Fantastic service! In and out quickly to repair my tv's power cord. I appreciate their service and fast response without appointment. Especially when I'm not familiar with electronics thing. Highly recommend to go when you need to repair your tv. Thank you read more