My 5S LCD and screen finally broke after numerous falls. Called them and they said they could be at…read moremy work at 10am the next day. Agent arrived promptly and worked on the phone immediately. Took about 30 mins or so and cost $80. Not bad. Only con, did not have a card reader so he tried to send a Paypal request which my Paypal account must have blocked. Had to go to the ATM next door and pay about a $5 service fee. Oh well. Definitely recommended and highly convenient

Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

For the amount they charged me they left lots of damage behind and then used my spare propellers…read morethat I forgot to take out the box instead of ordering new ones and then didn't even bother to fix some of cracks and replace the back left propellers that was still cracked. So overall not good value. But I can say they atleast take the amount of time they say they will and give updates so good customer service. Final verdict good customer service lack luster overall job.

Went in requesting a laptop repair due to what I already knew were hardware issues on it (they…read moreclaimed it was not this at first). Staff were not communicative and they held my computer for over three weeks. They told me over the phone that they had backed up the data on my computer before performing any repairs but when I came to pick up the damage - they let me know that the data had apparently been corrupted. They did not charge me anything for my experience, though I would not recommend going here.

Took my phone in to get the battery replaced as the old one was wearing out. The woman behind the…read morecounter did the work promptly and at a reasonable price. When I had to come back later with an issue from the prior job, she looked over the phone, assessed the issue, and determined it was (probably) a problem with the new battery, and replaced it without complaint or additional charge. Honest, efficient, and reasonably priced. 100% what I want from a repair service. Absolutely recommended.

Price is great, though you realize, or should realize, you aren't getting genuine replacement…read moreparts. If given option, I would have paid more (to an extent) for genuine screen replacement. As you scroll up, at bottom of screen, black text comes up brownish, then changes to black half way up screen. Also, volume button doesn't always show up on left side. This is on a iPhone 16 pro.

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

I brought in my one plus 13 to get the screen fixed and they did great getting it back to me in a…read moretimely manner. But when I got it back the finger print scanner no longer worked and a month after it was fixed lines were on my screen and the phone became less responsive. They suggested I just replace it again and it was no way I was paying $330 again. No warranty or anything to compensate the fact they didn't fix my screen correctly and blamed the screen lines on a tiny scratch on the screen. Will not be back.

Mr Fixit Mobile is great. He did a deep clean and solved my charging port issue. He also downloaded…read moremy data for me. All while I waited and for a very affordable price.

Adrisse is amazing and fixed my phone brand new. Had my battery replaced and now it is back to 100%read more

Parts sales service what more could you ask for five stars especially to the repair team member…read morenamed AD

Sam was absolutely wonderful! We came into the store because my daughter's phone screen was…read morecracked, and from the moment we walked in, he was friendly, professional, and very helpful. He told us the repair would take about 20-30 minutes, but he finished even sooner than expected. The repair was done quickly and the phone looks great. It's hard to find customer service like this these days--Sam was knowledgeable, honest, and made the entire process stress-free. We truly appreciated his efficiency and positive attitude. I would highly recommend Sam to anyone needing phone repairs and will definitely return if we ever need service again! Thank you, Sam, for the excellent experience!

Prompt response to my inquiry. Same day appointment for less than others had quoted me for a…read moreiPhone screen repair.

Incredibly pleased with the service provided by the wonderful Ms. Nikki at Geek Girl!! Shattered my…read moreiPhone 6 screen Wanted it repaired correctly and right away so I turned to yelp.. I noticed this business not only because of it's clever name (aka Woman operated-BONUS!), but also because of the availability to get a fast quote! Nikki responded quickly with a fair price, she answered all of my questions through yelp messages right away and provided me with a wide flexible range of appointments (Im a single mother of a 3yo so this was a huge plus!) and said it would take her about 30-40mins to complete. The very next day we headed to my appt, it was right off the highway and easy to locate (tip: when you arrive at the "mini strip mall", you park and then follow the path around to the backside of the building and follow the arrows). My son & I were absolutely amazed by the beautiful setting of this location! The inside of Geek Girl was perfect.. Very chic with the perfect amount of feminine touch to remind you who is in charge Nikki greeted us with a smile and was more than happy to answer any of my questions, i handed over my sad broken phone and then my son & I stepped right outside the office to enjoy the views. You will experience nature at its finest along your walk. Yes I know thats not really relevant to the quality of work, but it was so much fun to get to watch my lil one throwing rocks into the adjacent river and watching ducks swim by. It really made our wait time fun! I dont think it even took her 30mins to have my phone back to normal! Nikki thoroughly examined and tested my phone while I watched and everything was great! I paid my bill, we said our good byes and i was sooo impressed by this experience here I am posting my very 1st review! Thanks Nikki!

I originally took my laptop here because of a broken screen and some other issues. The owner…read moregreeted me at the door with a smile and was very up front with the cost for the repairs. She returned my laptop within 48 hours and everything has worked great since. Since then I took her my iPhone 6s after my friend dropped it in the toilet which she fixed within a day. The service was prompt and reliable and cost less than anywhere else I have found so I will definitely be a returning customer.