Good, quick service for a good price. We had a problem with our refrigerator, and he was able to…read moreprovide a probably diagnosis over text messaging without needing to come out and charge a service fee. He got the necessary part and came by promptly afterward to install it for a reasonable price. He communicates through text messaging and is usually pretty quick to respond. He also took a look at our dishwasher while he was there and gave an estimate on an issue we were having with that. We will definitely be keeping him in mind for future service calls.

Oven igniter went bad. Quick communication. I was provided a quote via text. He came out the…read morenext day within the 2 hour window he provided. Fixed the problem for the same price that was quoted. He was in and out in 30 minutes. Will use again in the future!

We needed servicing on our freezer. There was ice on the bottom under the drawer and periodic water…read moreleaks. I emailed from Yelp this morning about 7:15. My reply email from Katrina was at 9:11, where she indicated availability for today if needed. She came up with a good time for the tech to come. He was here by 12:15!!! Bob arrived, took care of our issue and a total of $199.00. We couldn't be happier. It's wonderful to have a go to place when needed in the future. Thanks Katrina and Bob!!

top quality and friendly service from katrina & joe and completion at a affordable rate and fixed…read morea: 40 + year old westinghouse dryer....highly recommend !! thank you soooooo much

Team did an excellent job. Reliable, responsible, clear…read more I particularly appreciate they tried hard to save me money and give me good options. I would work with them again in an instant and highly recommend them.

Very quick response and service available next day . Value of service is good for the costread more

bsolutely terrible experience with this company. Do not use! Technician took apart my dishwasher…read moreand did not reinstall the parts he removed or fix the issue. Technician refused to return when contacted by his call service as "his day was over"; this was 2:30pm and he wasn't even supposed to arrive until between 1:15-3:15pm to even begin the repair. Customer service lied and said he had received a more urgent call and could return next week to finish what he started. There are better companies to use than this one, look for a better one.

From the owner: Mr. Appliance is North America's leading home and commercial appliance repair franchise system…read more Whether you are in need of minimal maintenance or more significant repairs, you can count on our highly trained technicians to get the job done quickly and effectively. We offer quality services that you can trust, which is why our parts and labor are guaranteed for one full year.We are here to provide you with skilled, affordable services that occur on your schedule. We are here when you need us! Not only do we charge by the job instead of by the hour, we provide an accurate quote before we begin any work. We will also never attempt to diagnose your appliance problem over the phone; that is because we want our quote to be based in the facts and what you need instead of on our speculation. Every one of our technicians is courteous and will show up in uniform. We also will provide you with an upfront pricing before any work begins so there are no surprises on your final bill.

Great technician who was friendly and explained what the issue was that caused the problem with our…read morerefrigerator. Repair was done quickly. Would definitely recommend.

Scheduling was easy with a timely appointment. The owner James Charles came to our home and fixed…read morethe problem with our refrigerator within an hour. He had the part on his truck. We love a quick fix for a very important appliance. James was friendly, courteous and efficient. We always look to do business with reputable, reliable family-owned business that get the job done. Definitely worthy of their 5 Star review. Thank you

Quick and well prepared. Service on an older oven was completed in a timely manner: servicer was on…read moretime, diagnostic tools were accurate, and the part was on hand. Satisfied with the rapid and friendly service!

Excellent fast service and great communication. Did the work and kept me updated with photos and…read morewhich parts were used. Highly recommended

I have a many year old refrigerator that still works fine, except for the ice maker. It likes to…read morefreeze in solid blocks. I checked online and found John. He responded very quickly and came within 48 hours. He proceeded to take my icemaker apart. Within 30 minutes, he had it working better than it has in years. And now, the ice cubes it produces are perfect; they never were before. I would call him in a heart beat if I ever need another appliance repair.

I highly recommend this company. John, responded soon after receiving my service request in Yelp…read more He was able to diagnose and repair our broken built-in GE Profile microwave. He also fixed our refrigerator issue of water collecting under the vegetable drawer. Price is reasonable. He charges $95 for the initial visit which is then credited towards the repair.

As others have noted, I'm in the same category of people who hate paying for repairmen, try to do…read morethings myself, and will only call for help when it's something above my paygrade. I had a cooktop where the electric starters went out. No big deal, we'll use a manual lighter. Had a soap dispenser that went out on the dishwasher. No big deal, just shut the door really fast. Then the wash machine would not drain. I tried everything I could find online, and then decided to break down and call Raker. John from Raker asked for all the model numbers of the appliances before he arrived so that he could get the necessary parts just in case he needed to to reduce the number of trips out. Smart move, kept costs low. He showed up in professional attire at a time that worked with my schedule. First he tackled the wash machine, and was able to show me pieces that even I couldn't get to. He tackled the dishwasher, noting I may need to buy a new door, which would be expensive. He offered me some suggestions of the best dishwashers on the market at the time just in case the cost to repair was too great. He was able to find just the soap dispenser instead of having to re-buy the entire door, and at an affordable price. Lastly was the cooktop. It took several trips out, but John was able to handle it. Even though he came out some 7 times (due to a series of bad components), he didn't charge me for each trip. In the end, it ran me $781 to fix three separate appliance, which included all the parts (which were more than 2/3 of the total). I would happily recommend Raker and John Herrell to anyone looking for friendly, knowledgable, affordable and effective appliance repair. I know the next time I have problems with any appliance, they'll be the ones I call.

We rely on Reid Raker for all our appliance needs, dishwasher, washing machine, drier and... I…read moresuppoe there are other things they can fix. Reid arrives on time, and in every instance has fixed what was broken perfectly. Not only that he takes time to chat with my 80 year old husband!

I previously used this company a few times and had no complaints for appliance repair. When I…read morecalled them recently to share my microwave problems and see when they could come out... they asked my address, and then proceeded to say "we don't service Baltimore City any longer as we care too deeply about the safety of our employees ". I was shocked so didn't say anything in reply. I then called back to ask the name of the person I was speaking with ( a service tech)- he then proceeded to try to tell me again that the city was dangerous etc etc. why on earth would you tell a previous customer that they live in an unsafe area? I wanted to tell them to change the name of their company and train their employees to have some tact! My husband works for a hospital in the city which is why we live in the city. They should be grateful so many of us live close to the hospitals!

UPDATE: Fridge is back to not working. I called today and the man who answers the phone (same voice…read morethat has the initial voice recording) was very triggered by me saying that Joe did "diddly squat." He is refusing to have someone come out (which at this point I don't feel safe with them entering my home) and called me a bitch. All because I was unhappy that their tech didn't do anything and apparently having 40 years in the service allows you to be lazy. The man on the phone yelled at me repeatedly and hung up on me every time I tried to speak to him. They said up to 30 days of it not working they would send someone out but this must be their way to not follow through with this promise, to yell at people repeatedly when they try to ask your name and if you are the owner and then hang up every time. DO NOT USE THIS COMPANY! I reached out to this company when my freezer jumped 37 degrees in a 2 hour period and all of my food was ruined. The following morning my freezer was acting fine so I hesitated to have it serviced and thought maybe one of the kids left it open. When the company reached out they said it could have been the fan or a part but better safe than sorry and to have someone look at it. The technician, Joe, came and literally opened and closed it to tell me it was left open. He said he could spend time looking for something to actually be wrong but did I want to pay $100 an hour? I also didn't want to pay $129 for 5 min of you telling me exactly what I thought it was. He then proceeded to mansplain how a refrigerator works to justify my $129 fee. When I made the appointment I asked about fees and the additional $100 an hour was never mentioned. I expected him to actually look at the mechanics, possibly even verify to make sure the condenser looked right. He didn't even pull the fridge out to take a look. Would I recommend this company to anyone? No. Do I feel like my refrigerator was serviced? Not in the least bit.