Oven igniter went bad. Quick communication. I was provided a quote via text. He came out the…read morenext day within the 2 hour window he provided. Fixed the problem for the same price that was quoted. He was in and out in 30 minutes. Will use again in the future!

We are currently renting a townhome. The dishwasher has been secreting this white and black soggy…read moresubstance after every single cycle since the day we moved in. I've cleaned the machine and ran a sanitize cycle multiple times to no avail. After experiencing some respiratory symptoms about a month ago, I decided to switch to washing our dishes by hand while we waited for our landlord to provide a resolution. His suggestion after almost month was to sanitize the dishwasher, but we recognized that this would only maintain the machine and not effectively eliminate the buildup. I turned to Yelp and found Jeremy. I texted him and he responded within less than 15 minutes. He asked for make and model information for the dishwasher. We were able to get an appointment scheduled for 3 days out with less than 30 minutes of interaction via text message. Our appointment was this morning and Jeremy texted me when he was 30 minutes out. He was communicative, prompt, and efficient. He was able to remove the dishwasher door and identify the area that was discharging this mysterious substance. He steam cleaned the area, tested the function of the dishwasher, and put the door back on. His rate was extremely fair and we will be certain to continue to call him for any appliance issues!

top quality and friendly service from katrina & joe and completion at a affordable rate and fixed…read morea: 40 + year old westinghouse dryer....highly recommend !! thank you soooooo much

We needed servicing on our freezer. There was ice on the bottom under the drawer and periodic water…read moreleaks. I emailed from Yelp this morning about 7:15. My reply email from Katrina was at 9:11, where she indicated availability for today if needed. She came up with a good time for the tech to come. He was here by 12:15!!! Bob arrived, took care of our issue and a total of $199.00. We couldn't be happier. It's wonderful to have a go to place when needed in the future. Thanks Katrina and Bob!!

My washing machine worked intermittently so I called Olympus. This guy came and took my machine…read moreapart, shines his flashlight around and simply, said "there's nothing I can do, your main board is burned out, and they don't make the part anymore." Put it back together and charged me $75 and left. I then found the board Amazon, and replaced it myself.

First visit to repair dishwasher was bumpy, tech put in wrong part and it took 3 days to get the…read moreright piece in. That said, Rafael, the owner, took responsibility and came out with the original tech to correct the issue and seems to have gotten it straightened out. I appreciate his responsiveness and both gentleman were very polite and friendly. I'm hoping the issue (leaking) is not resolved. I did very much appreciate their quick response, both when I first called and in getting the part in/coming out. All's well that ends well.

bsolutely terrible experience with this company. Do not use! Technician took apart my dishwasher…read moreand did not reinstall the parts he removed or fix the issue. Technician refused to return when contacted by his call service as "his day was over"; this was 2:30pm and he wasn't even supposed to arrive until between 1:15-3:15pm to even begin the repair. Customer service lied and said he had received a more urgent call and could return next week to finish what he started. There are better companies to use than this one, look for a better one.

From the owner: Mr. Appliance is North America's leading home and commercial appliance repair franchise system…read more Whether you are in need of minimal maintenance or more significant repairs, you can count on our highly trained technicians to get the job done quickly and effectively. We offer quality services that you can trust, which is why our parts and labor are guaranteed for one full year.We are here to provide you with skilled, affordable services that occur on your schedule. We are here when you need us! Not only do we charge by the job instead of by the hour, we provide an accurate quote before we begin any work. We will also never attempt to diagnose your appliance problem over the phone; that is because we want our quote to be based in the facts and what you need instead of on our speculation. Every one of our technicians is courteous and will show up in uniform. We also will provide you with an upfront pricing before any work begins so there are no surprises on your final bill.

I called with an issue regarding my refrigerator water filter assembly. The part was ordered and…read moreSteve came out to install it. When he checked my current filter assembly, he noted a piece of foam that was attached to the bottom that was not supposed to be there. He removed the assembly so he could remove the adhesive foam and everything worked. The part was not needed and I was not charged for it. He was extremely friendly and saved me the cost of an unnecessary part. I will definitely recommend this company!

Home Systems repaired a part on my refrigerator a month ago. The frame around the ice/water…read moredispenser was loose. I asked them to come out and repair it as it didn't appear to be that loose before the repair. They indicated to me that it was in fact broken before, however, they could replace it for $90. I said no thanks, as I didn't want to invest anymore money it. One of the service men proceeded to call me a liar and tell me he didn't appreciate me blaming them for the problem and asked me to never call on them again. When I said I was shocked at his lack of professionalism, he continued to badmouth me until he exited the door. I don't recommend such a hot tempered and unkind service personnel person in your home. There's no excuse for that kind of verbage.

I met Kal today when he and his son visited to fix a GE Cafe refrigerator. He's responsive,…read moreknowledgable, professional, and charges fairly for his service. He was able to diagnose the issue over the phone, and suggested pre-ordering the needed part to avoid additional cost for me, and additional time spent for him; it worked out great. I'll definitely reach back out to KZ for appliance repairs and maintenance.

Thank you for being honest and charging me the agreed- upon price....my dryer is now working…read moreperfectly!

I have a many year old refrigerator that still works fine, except for the ice maker. It likes to…read morefreeze in solid blocks. I checked online and found John. He responded very quickly and came within 48 hours. He proceeded to take my icemaker apart. Within 30 minutes, he had it working better than it has in years. And now, the ice cubes it produces are perfect; they never were before. I would call him in a heart beat if I ever need another appliance repair.

I highly recommend this company. John, responded soon after receiving my service request in Yelp…read more He was able to diagnose and repair our broken built-in GE Profile microwave. He also fixed our refrigerator issue of water collecting under the vegetable drawer. Price is reasonable. He charges $95 for the initial visit which is then credited towards the repair.

We rely on Reid Raker for all our appliance needs, dishwasher, washing machine, drier and... I…read moresuppoe there are other things they can fix. Reid arrives on time, and in every instance has fixed what was broken perfectly. Not only that he takes time to chat with my 80 year old husband!

I called regarding a high efficiency (he) washing machine problem involving a "SUd" error message…read more(soap). Raker reached out and talked me through a checkout process, and then discussed potential causes for what was going on with my washer. They were professional, timely, and customer service oriented. In the end, Raker did not need to come out to my house saving me time and money. It means a lot when a diagnosis can be done over the phone and doesn't require a house call or a service charge. Very Professional... I'll be reaching out to them in the future for all my appliance service needs.

I previously used this company a few times and had no complaints for appliance repair. When I…read morecalled them recently to share my microwave problems and see when they could come out... they asked my address, and then proceeded to say "we don't service Baltimore City any longer as we care too deeply about the safety of our employees ". I was shocked so didn't say anything in reply. I then called back to ask the name of the person I was speaking with ( a service tech)- he then proceeded to try to tell me again that the city was dangerous etc etc. why on earth would you tell a previous customer that they live in an unsafe area? I wanted to tell them to change the name of their company and train their employees to have some tact! My husband works for a hospital in the city which is why we live in the city. They should be grateful so many of us live close to the hospitals!

UPDATE: Fridge is back to not working. I called today and the man who answers the phone (same voice…read morethat has the initial voice recording) was very triggered by me saying that Joe did "diddly squat." He is refusing to have someone come out (which at this point I don't feel safe with them entering my home) and called me a bitch. All because I was unhappy that their tech didn't do anything and apparently having 40 years in the service allows you to be lazy. The man on the phone yelled at me repeatedly and hung up on me every time I tried to speak to him. They said up to 30 days of it not working they would send someone out but this must be their way to not follow through with this promise, to yell at people repeatedly when they try to ask your name and if you are the owner and then hang up every time. DO NOT USE THIS COMPANY! I reached out to this company when my freezer jumped 37 degrees in a 2 hour period and all of my food was ruined. The following morning my freezer was acting fine so I hesitated to have it serviced and thought maybe one of the kids left it open. When the company reached out they said it could have been the fan or a part but better safe than sorry and to have someone look at it. The technician, Joe, came and literally opened and closed it to tell me it was left open. He said he could spend time looking for something to actually be wrong but did I want to pay $100 an hour? I also didn't want to pay $129 for 5 min of you telling me exactly what I thought it was. He then proceeded to mansplain how a refrigerator works to justify my $129 fee. When I made the appointment I asked about fees and the additional $100 an hour was never mentioned. I expected him to actually look at the mechanics, possibly even verify to make sure the condenser looked right. He didn't even pull the fridge out to take a look. Would I recommend this company to anyone? No. Do I feel like my refrigerator was serviced? Not in the least bit.