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    Vivint

    1.2 (57 reviews)
    Closed 6:00 am - 11:00 pm

    Services - Vivint

    Security monitoring services

    Security system installation

    Vivint Photos

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    The most S*ittiest customer service EVER! If I could give them a negative rating it would be -5! Had issues with the thermostats and them making me jump through hoops opening the thermostat cover up going thru the wires so I can get electrocuted and them trying their very best not to send a tech to our house to figure that issue!! We're premium " valued" customers and they ask us to pay $99 for the tech to come in take a look at the issue when we've tried everything over the phone. After being 40 minutes on the phone being put on and off on " brief" holds the customer rep tells me they are sending someone over but not today cuz no one's in our area today. If I had known Vivint was this bad with their customer service, high prices I would've gone with ADT or some other security company!

    My family and I were mislead by Vivint Security and their representatives.

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    6 years ago

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    3 months ago

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    23 days ago

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    5 days ago

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    1 month ago

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    2 months ago

    By far the worst system ever! Cameras never works, doorbell is mediocre and just constantly glitching. Looking forward to change services.

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    2 months ago

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    2 months ago

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    3 months ago

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    1 year ago

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    1 year ago

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    3 years ago

    Business owner information

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    11 months ago

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    2 years ago

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    2 years ago

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    8 months ago

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    2 years ago

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    5 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    3 years ago

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    2 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    4 years ago

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    6 years ago

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    8 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Vivint

    Review Highlights - Vivint

    I couldnt believe that when i went online to check my account i have a credit for 2 months....

    Mentioned in 2 reviews

    Read more highlights

    Trebor Technical Solutions - Server Rack

    Trebor Technical Solutions

    (42 reviews)

    Trebor was awesome!! I used them for security camera installation and they did a fantastic job…read more Super responsive, easy to work with, and they handled all the wiring really cleanly so everything looks polished and professional. They also helped mount TVs, which was a huge help!! Rob is great!! Really appreciate how easy they made the whole process. Highly recommend Trebor for cameras, TV mounting, wiring, all of it!!

    Could not be more pleased or impressed. Rob is a professional's professional--immensely…read moreknowledgeable, careful, thorough, and a pleasure to be around. Look no further for a job done right. Rob and his colleague installed ethernet throughout our three-story townhouse (7 drops in total). Like another reviewer, we previously had ethernet only in the basement, resulting in poor Wi-Fi coverage on the upper levels. Regarding Trebor Technical Solutions, I wholeheartedly echo what others have shared. During the consultation, as Sriram (2021) observed, Rob "took notes of the locations where I wanted the drops, estimated the length of each run from the networking rack, and how the drops would be wired, carefully noting the number of cuts needed." Indeed, watching Rob in action is impressive--you can see him map, anticipate, and solve problems, as if he can "see" behind the drywall, identifying the cleanest and most efficient pathways. Sriram also noted Rob's "attention to detail deserves special mention, from planning the project to execution." I agree completely. Chaz (2024) wrote, "My experience with Trebor Technical Solutions was top-notch. The owner, Rob, went above and beyond." Absolutely. Rob left our townhouse better than he found it. Originally, ethernet entered through a hole in the wall--Rob repaired that neatly. He also removed unnecessary coax cables, replacing those plates with new ethernet plates. As reviewers' pictures show, Rob meticulously labeled each line with its corresponding room. Dan (2022) shared, "Rob is a pleasure to work with and makes everything easy. He pays close attention to details but also makes amazing recommendations." Couldn't agree more. He has a high work ethic and high standards. Todd (2022) wrote, "There's every reason you should immediately choose this company. Rob, the owner and a worker bee, is highly motivated to do right and technically trained by several mainstream internet and TV companies. He is extremely responsive and an awesome communicator." Rob's background (having worked at major companies) and continued work experience (providing expertise and skill to a variety of clients) are indeed impressive. Kyle's (2021) general contractor remarked on "how astonished he was with the gentle and delicate approach Rob took to making cuts in the drywall. Even though I was running drops across three floors and opposite sides of the house, Rob made only the smallest of cuts in the fewest places and did an excellent job patching up the drywall." Exactly. These were also my observations: Rob accomplishes tasks effectively with minimal disruption. Notably, he expertly repairs drywall cuts, leaving them paint-ready--a service many contractors overlook, as Sriram (2021) mentioned. Finally, Rob's patience deserves special mention. He patiently walks you through each step of the process at the level of detail you prefer, answering questions thoroughly--from the initial consultation through to completion and beyond. It was remarkable how patient and kind he was when explaining the system, piece by piece, and assisting us in setting everything up. We're grateful to have met and worked with Rob and his colleague. If you want commercial-grade quality and craftsmanship in your home, you've found the right team.

    N & D Security - Honeywell Total Connect 2.0 App To Arm/Disarm + Receive Notifications

    N & D Security

    (83 reviews)

    We had an amazing experience with this local, truly family-owned security company- N&D Security. So…read morewhen you call the company, owners Son-Mom duo (Perry & Sally) are going to pick up the phone. From the very first call, they were friendly, knowledgeable, and made us feel comfortable choosing them. There was no upselling, in-fact Perry convinced me to drop some unnecessary equipment (which would have otherwise added to the invoice price). The installation went smoothly, and the team (David, Nathan and John) took their time to explain everything clearly and answer all of our questions. What really sets them apart is the support after the installation. Anytime we've had a question or needed help, they've been quick to respond and genuinely happy to assist. The owner, Perry, dropped by a couple of days after installation to help us out on an issue. It's rare to find a company that truly cares about their customers the way they do. It feels great supporting a local family business, and we feel much safer in our home because of them. We did thorough due diligence for a couple of months and are happy to work with N&D Security. Please don't consume your time in unnecessary google searches, look no further and select N&D Security for all your security needs. We highly recommend this company to anyone looking for reliable, honest, and top-quality security service. Thank you N&D Security family from Chaudri family.

    I am extremely pleased with the service I received and would highly recommend this local security…read morecompany to fellow Virginians seeking reliable, professional, and high-quality security solutions. From the initial coordination with Perry, with whom I was in contact with to set this up, through the final installation, the experience was excellent. The technicians, John and Nathan, were outstanding: professional, courteous, respectful of my home, and exceptionally knowledgeable. Although I was in meetings for much of the installation, they worked efficiently and independently, and everything was completed seamlessly. Their expertise and attention to detail were evident throughout the process. The system itself is excellent, and the installation was done with great care (and for an affordable, reasonable price). Most importantly, I now feel significantly safer and more secure, which is exactly what one hopes for when investing in a home security system. Choosing a trusted local company made all the difference. The personalized service, professionalism, and commitment to quality truly set this team apart. I am very glad I selected them for my security needs and would not hesitate to recommend them to anyone in Virginia looking for dependable, top-tier service.

    Hi Solutions Maryland - Home Control

    Hi Solutions Maryland

    (11 reviews)

    Moravia - Walther

    Patrick installed my Lorex NVR with bullet cameras, installed a new wired doorbell (where no wiring…read moreexisted previously), and some WIFI floodlight cameras. The first thing of note was how good Patrick's quote was when he sent it to me. His pricing was fair, and his detail and thorough approach to making a proposal were top notch. Everything was in it...including diagrams and photos. He does a complete breakdown of labor and hardware costs so you can tell what you are getting for your money. If, like me, you are providing the cameras or NVR, he helps you understand where your part ends and his begins. He also was very quick to get back to me and keep in contact as I was making my decision between him an other vendors. In the end, obviously I went with Patrick...and his price was not the lowest in fact. His professionalism was what tilted me in his direction. We made a few adjustments to the proposal so by the time he came in, there were almost no details left to work out. That is always a good sign. I'm very glad I made that decision. Hey and Indy did a great job taking care of our home as they worked. The camera's went up and they look as they they were originally a part of the house design. The doorbell also looks original. I would absolutely work with Patrick again and most likely I will.

    Recently I was having internet issues, and Patrick was able to evaluate my service and connect me…read morewith better products to make sure I was able to keep working remotely. Their service was affordable and of good quality. I needed them to update my internet, and they definitely delivered!

    Serene Elect Inst & Rep Services - Ring camera install

    Serene Elect Inst & Rep Services

    (7 reviews)

    Bryant not only was prompt in responding to my original request, but he was pleasant and provided…read moreme with a more than adequate response and timely appointment for the requested work. He maintained professional communication throughout, was timely, and resolved my issue quickly. Pricing was more than fair and I was extremely pleased with the quality of service and work. I will be contacting him in the future when I, undoubtedly, have the need for an electrician. I highly recommend this business if you are in need of electrical work that is professional quality and where you can feel good about where your money is going.

    First, this young man came to my home assessed my issues and cleared of any confusion or…read moremisconceptions I had previously. We sorted out each item I wanted done. Even though I was still kinda confused and asked a lot of questions he was very kind and patient. He arrived at my house he immediately got to work and worked through out the entire day. At certain points he explained what he was doing and additionally he pointed out somethings the past people did incorrectly. This is the man you want to do your work. He is thorough, and the work he did looks clean and most importantly he is honest. He is honest and upfront about the costs. He gave me a few options to get the jobs done( most expensive to least expensive) and articulated all of my options very clear. I will absolutely use his services again. Items he repairs were: install of ring camera, diagnostic of light switch issue. Mounting of tv. Install or direct line for outlets, and installed of 3 outlets. Install of temperature thermometer. I would add if you want outlets specify the color you want. I planned on getting f more work done with this company.

    Vivint - securitysystems - Updated May 2026

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