I have been a Vivant customer for 3 years. I would never do business with them again. I just spent 1 hour and 22 minutes on the phone trying to cancel my service. I have never had an experience like this. I was transferred 6 times, processed my request 2 times, and was offered "discount deals to stay over 20 times on the call. It's sad their employees have to follow forced scripts and transfer customers like they do. I had a similar experience earlier when I needed to move the equipment and found out for the 1st time I had actually purchased equipment and committed to 36 months. I've used services like CPI and ADT before and never run into this. Horrible. Avoid. RUN! read more

Horrible customer service. Chat can resolve anything. Camera seems to only work when it's me coming and going or the characters that I know but literally the ones I don't and that I'm concerned about, nothing appears. read more

I've been a customer for over 10 years. I called and scheduled an appointment to moved my Vivint equipment to my new home. The technician was supposed to arrive between 12 noon and 4pm. No one showed up so I called Vivint and a CSR named Chris explained to me that "things happen" and that the technician could be stuck in traffic, or running late. I found his explanation very insulting. What happened to VIVINT? It used to be such a great service, the most polite CSRs, professionals. eager to help. Now it is another business that does not care for it's customers. Btw, I'm still waiting read more

We moved out of our home over a year ago, and I have been trying to cancel this service ever since. Despite repeated calls and requests, they continue to charge me every single month with no resolution in sight. Every attempt to fix this turns into the same exhausting cycle: long hold times, endless transfers, and then, rather than actually helping, another sales pitch for services I've already made clear I do not want. It's beyond frustrating; it feels intentionally obstructive. Today alone, I've spent nearly an hour on the phone and accomplished absolutely nothing. At this point, it's hard not to feel like this company is deliberately making cancellation as difficult as possible. Avoid this company at all costs unless you enjoy wasting your time, being ignored, and paying for a service you no longer use. read more

If i could rate 0 I would..They will tell you that they will buyout your previous security system and don't. Crazy thing is I've been calling the guy that came in my neighborhood he assured me that he would take care of it but now he doesn't answer the calls nor text. Do not go with them! read more

Two weeks ago, I called and scheduled an appointment with ViVint to reinstall two cameras after the work on my house was completed. My appointment was scheduled for 04/30/2026 @ 4:00 p.m. to 8:00 p.m. Last night, I chatted with someone and was told that my appointment was moved to 05/01/2026 @3:30 a.m., which would be when I would be asleep. I called the company directly to find out why my appointment was changed, and I wasn't informed of this. However, the representative stated that my appointment was for 04/30/2026 and that she will email the Tech to see their ETA to my house. After being put on hold for about 6 minutes, the representative came back and stated that the Tech person stated that they are on the way and will be at my house in 7 minutes. An hour later, I had to call back ViVint to find out where the Tech person was because no one showed up or called for my appointment, and request that they reschedule me for 05/02/2026 at 8:00 a.m. to 12:00 noon. The representative stated that they didn't have any available slots for 05/02/2026. I stated to the representative that I made this appointment 2 weeks ago, and the Tech person did not show; it is their responsibility to accommodate me. The representative informed me that they have availability today from 12:00 noon to 4:00 p.m. I told him no because I am not taking off work to accommodate them when their Tech person did not show up. The representative stated that he will escalate the problem, speak with his supervisor for clarity, and send an email to the scheduling department to assist. I asked about getting a credit since I have to pay $99.00 for installation, and the Tech person did not show up. I was informed that he can only credit me $15.00. This morning, I received an email about rescheduling. I called, explained the situation again, and was told there was no availability tomorrow--only noon to 4 p.m. today. I pointed out I would be at work, and became frustrated when they suggested I adjust my schedule. The representative then warned me to remain professional. Ultimately, I had to reschedule for next week and am now considering switching to another alarm company. read more

By far the worst system ever! Cameras never works, doorbell is mediocre and just constantly glitching. Looking forward to change services.

Terrible customer service with trying to cancel my service with Vivint. I called over a month ago to cancel and stayed on the phone for over 30 minutes as the person I was speaking with tried anything to keep me from cancelling before finally taking no for an answer. I ended up finding out that they never cancelled it. i just called again to cancel and i started getting all the questions from why am I cancelling to why did I get the alarm to begin with! I finally blew my top and demanded them to cancel my service. It took them 20 minutes to finally do it. I will never use them again. read more

Customer for about 10 years. Called to cancel since I no longer live in the home and was given the run around for over 45 minutes. After all of this time still not sure the service is cancelled because I could not understand the foreign accents. I think they were trying to send a tech out to repair the equipment that has been broken for over 2 years. Finally had to put in a fake payment account and delete my card. The last document in the account is from 2020 listing an end date of 2022. It is 2026 so there should be no further commitment. read more

I regret getting this piece of junk!! Ever since I got this crap its been useless. The cameras buffers. It notifies me someone at the door once they left. It says door unlock, especially when im out of town!! 5 techs have came to try to fix the problem with No luck!!! SAVE YOUR MONEY.!!! Can't wait for May for this contract to be over!!! I paid for a service that NEVER worked!!! STAY AWAY, DONT BUY unless you want the headaches.. read more

The most S*ittiest customer service EVER! If I could give them a negative rating it would be -5! Had issues with the thermostats and them making me jump through hoops opening the thermostat cover up going thru the wires so I can get electrocuted and them trying their very best not to send a tech to our house to figure that issue!! We're premium " valued" customers and they ask us to pay $99 for the tech to come in take a look at the issue when we've tried everything over the phone. After being 40 minutes on the phone being put on and off on " brief" holds the customer rep tells me they are sending someone over but not today cuz no one's in our area today. If I had known Vivint was this bad with their customer service, high prices I would've gone with ADT or some other security company! read more

Vivint - Security Systems Near Me

I'm growing increasingly tired of your door to door reps ignoring our no soliciting sign and then ignoring our sign asking that they not knock or ring our doorbell. Also, when I say no, that's what I mean, and no amount of condescension or lying is going to change my mind. read more

BEWARE OF THIS SCAM!!! My grandmother was very excited to work with Vivint until she received her 1st bill. After canceling her former security provider and transferring to Viviant, she received a bill for $1,834.69 (This does not include an additional monthly bill of $60). Additionally, the representative never return to show us how to work the equipment as he promised. read more

Vivint - My family and I were mislead by Vivint Security and their representatives. - Security Systems Near Me

Everything needs to improve. As soon as I am done paying off the equipment and I am out of this ridiculous contract I am unplugging the inferior junk equipment and tossing it in the garbage. Vivint was good at one time. Not at all today. I am better off buying one camera at a time and setting it all up myself. Overpriced and underhanded sales tactics. read more

Absolutely horrendous customer service and a extremely long contract period. They trap you in a contract forever. I signed up with a door to door salesman who lied about the contract period. He said once my equipment was paid off I could terminate my service with no penalties. I did not find out this wasn't the case until I moved. My new apartment I wasn't allowed to instal the keyless lock or door bell camera. I wanted to cancel service but was informed I would have to pay 750 to do so. I was going to keep my basic components and use at my apartment. Just the sensors and alarm panel. They have a online tutorial to self remove the equipment. However they tutorials are a very vague and nearly impossible to find the instructions for your specific device. Next comes scheduling the move. This was the real nightmare. You have to pay for the new install and set up. I scheduled a 4-8 pm since I work 7-3 everyday day. Two days before my date I get a email confirming my time is 12-4 for hen I am at work. So I tried calling to reschedule. I got bounced around to several people and kept on hold for almost a hour the line was disconnected. I am just going to cancel my service and pay the penalty. read more

I was so put off by the person who answered the phone I didn't dare go any further they are rude and unattractive the people they send out in our neighborhood I even have a video of the so-called supervisor sitting down on one of my neighbors porches because she's not home they walk across our lawn we don't need them we need security from them trust me don't trust them read more

Vivint Sucks! Please do not get this company for your home security. The cameras load very slowly when not on wifi. The cameras and the system constantly go offline. The technicians who come out state they have fixed your system but nothing is fixed. The customer service representatives are foreign and do not speak English well. They are often reading from a script and have no idea how to get your system working properly. I hate this company. read more

I was not told before hand there was a fee to use this co. Been trying for weeks to have Vivint.com close the account and get their things, but no one seems to care I'm being held hostage the fraudulent tactics that was used by their lying aggressive agent, who also signed me up with Forgive credit with out my permission, who had closed the account, 8/18, only to promptly reopen it with out my permission again. I live in a 55+, and elderly community, where they prey on the elderly as I've experience, and was told by a few people with similar stories. Lying to sell your product is not quality or service to any one when you're charging $4000. for a few pieces of equipment that can be bought from any store, and can be installed the same way for a fraction of what they want. Calling them seems to be a joke, as I've been told I have two months fee, and not to keep calling them, only to have Fortiva send me a bill that I should pay by 9/19. read more

The worst technician interaction and experience with any company. At home tech was exceptionally rude, intimidating and aggressive. I tried calling the actual company for help and they couldn't have cared less. You won't be happy with this company read more

Negative stars, if possible. Their salespeople walk right past a prominent no trespassing sign and a competitor's sign, walk 50 feet inside my gate, ring the doorbell, then act innocent or even offended when they are ordered to leave. Don't even have the courtesy to latch the gate on the way out. Will stand on your sidewalk and try to argue with you. Something seriously wrong with their sales training. read more

This is the worst company ever. I am so sorry I got them. They locked ne into a contract with out telling you or having you sign anything. i asked ti cancel the service, the guy told je to "Chill out and let me handle it. He obviously did nothing. I called a second time and the guy was helpful but did not understand how I was on a contract without being told. He agreed that this company sucks and does many things that are wrong. I called on the last occasion to price out how much it would be to have it transferred. She told me because I didn't have me old equipment ( that would have costed 250. 00 to move and 250.00 to install and the new place.) so. I called on sunday they never changed my mailing address or the address to where my new merchandise is coming to. The lady told me that the order is not complete however they sent me a text message, saying it will be here in 3 days. So the technician said that she did not see the orders and there was not one. But after talking to her she suddenly found it. This company does not teach teamwork not customer service skills. Never again. read more

AVOID VIVINT - PREDATORY PRACTICES! They scheduled FOUR UNASKED FOR installations that I had to call to cancel. I only ever requested an estimate and design walk through once but they kept scheduling installations without my knowledge or consent. They should be barred from doing business entirely. read more

I love vivint. The only problem is when you are moving they do not know how to transfer your service from one home to another. They never cancelled my old service and I kept getting alerts for my new homeowners. It's quite annoying like spying on someone. When a client asks you to cut their service, cut it! read more

Total rip off. They sell you a misrepresentation of what you really get. Prices are escalated not better than the Ring and 10x the price. Customer service is just as poor as your items. They give you 3 days to cancel. After the 3 days the stuff works improperly and in order to get out of the contract you have to buy all of the non refundable equipment. How is this allowed? Plus they have a trillion complaints w/ BBB. DO NOT DO IT! A zero! read more

Poor Business practices. This is an alarm company that cannot guarantee its services or its equipment. These salespeople practice unethical means to get contracts signed and never follow up as said. You can never get customer support long wait times and if you do it is over sea's when you request to speak with someone in the US it doesn't happen though Vivint is based out of Utah. Have complaints about their business practices, especially when it deals with my safety. They are an alarm service you cannot reach when the equipment is not working very reassuring to me. You buy an alarm to know your house and family are safe, well think again. Not with the Vivant alarm system or its support team working . I have spent over six hours on the phone not getting anything done. No one could answer a question to get me to help most of my conversation was with the Philippines, yet a Utah-based company how American. The owners are Todd Pedersen · Keith Nellesen who send out there manipulating salesman with fraudulent claims. There is no way to reach corporate headquarters oh 6lets make it 7 hours on the phone you can even reach anyone to cancel read more

9.29.19 "Basement door is open." It says. No folks, it isn't. Vivint the only thing you can do for me is terminate this contract and refund all of my payments. I've given you ample opportunity to correct these issues. You just keep putting more lipstick on this security pig. 9.20.19 Basement camera has been randomly reporting it is "no longer talking to the panel". I've never seen a product with so many defects. I deactivated the alarm. It's 30 minutes later and now the front door has the same error as the basement door. read more

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I just got my new Smart Home through Vivint! The rep David was awesome, really patient and took care of me. He was gave me a really good deal, would definitely recommend to anyone looking for an alarm/cameras. read more

what a shame that they target hard working men and women that only want to protect their families and home. Marketing a product that who won't receive. I have only been a customer for 1 week and my service as went off long more times than I can count and has kicked my kids off virtual learning due to Wifi issues. I have begged someone since day 3 to please come get their product and let me out of the contract. Please be aware and do not buy! read more

So every time a car goes by the system makes this weird sound call Vivint sat on the phone for about 10 minutes before getting representative. All batteries are low. They can't come out to change batteries because THEY FAILED TO TAKE THE OLD EQUIPMENT OUT (WE DIDN'T KNOW THAT). So they can't come out. Long story short will be cancelling on Monday. Very disappointed in this service. The bigger a company gets they go It was good while it lasted read more

Vivint - This is what comes up when arming stay. Don't feel safe with this system - Security Systems Near Me

This company has been the worse when it comes to customer service and product reliability. I had equipment issues in the beginning. It took four visits to get those concerns corrected. Now it's been 3 years since having this horrible system. Now my contract is supposed to be up. They say I signed up for 60 months not 36 months. I have been trying to call for weeks to get this handled. No one is listening or trying to help resolve this issue. I would NOT recommend this company to anyone. I believe the rep I had inputted my contract information incorrectly. Which by the way they no longer work for vivint. Advise whoever is reading this. Go to another security company. read more

On Monday, April 29, 2024, a person named "Jackson" representing themselves as a Vivint salesperson was going door-to-door in my neighborhood, which has "no solicitation" signs posted at the entrance. I called Vivint, who wanted to give me the email address for their HR department. I asked to be transferred by phone instead and was then transferred to an international call center. I advised "Jackson" that they were trespassing and asked them to leave, and they became defensive, condescending, and aggressive. It is scary that this person knows where I live. I would never be comfortable allowing someone from this company inside my home. This goes beyond being unprofessional; it is scary that this person knows where I live. I would never be comfortable allowing someone from Vivint inside my home. "Jackson" should be fired, or Vivint should discontinue using whatever outside marketing firm they may be using that "Jackson" came from. read more

Vivint is not worth the money So after being on hold for 25 mins, I find out that I have to pay 50.00 for a technician to come and fix my system. After I have been trying to troubleshot for a few weeks. You waste my time on the phone and charge for a tech. read more

I had some initial startup issues regarding scheduling. I spoke with an office manager, who assured me the technician would be available the next day and he would give me 2 months free monitoring. I couldnt believe that when i went online to check my account i have a credit for 2 months....the installation was smooth, the installer provided me with all the information i needed to control the system...most importantly they kept their word!! read more

After Vivint 2.5 hours on the phone I have concluded that VIVINT is absolutely predatory. I do not reccomend anyone use their services. I got their services back in 2019 put my services on autopay and never had any issues until I wanted to cancel my services. When I called in February to see what I would owe if I canceled they gave me an amount for what I would owe for equipment and what I would owe for the remaining services. At that moment I paid the amount owed for the equipment and stated I would pay the services owed closer to the time I was going to cancel. On April 21 I called to cancel asked what I owed and paid the amount I was told to pay in order to cancel. Now here we are are in July and I get an amount drafted from my account from vivint. I am pretty upset bc I don't even have the service anymore so I thought. I called and they said I still owed money and that the customer service agent Maria gave me the wrong information. They said that she never canceled the service in April and that my account had a credit from my initial payment back in February and they were just deducting my monthly service charges. In June they decided they would invoice me for the buyout which I thought was already paid in April when I asked what do I owe on April 21. This was not the case. So this error made my account which I requested to be canceled on April 21 to be negative and past due. This is a big problem for me. Because I DO NOT pay my bills late.!!! Ever! This could have potentially messed up my credit which I have worked very hard for because at this point it was 60 days past due. A few problems here. I did not authorize any additional payments after April 21st. The payment made February 16 was authorized for equipment pay off and the April 21 payment was authorized for service...... not for credits. This is fraud and you will pay for this!! Smh. DO NOT USE VIVINT. THEY HAVE PREDATORY WAYS! We are talking about over a 1,000!!!! read more

I just bought a new home and my coworker had Vivint and so did my church friend. Since I was a new home owner I was satisfied with their experience and had it installed. 6 days later I was billed the full amount for my equipment. I was told only the monthly amount would come out and that since I qualified for financing, I could pay it down monthly. Well that was a lie. They took the full amount of the equipment and I was furious. I called Vivint and they apologized and the finance department told me that they would reimburse me in 3-5 days. I waited and asked my coworker about this and she shockingly told me yes. She was billed $1,500 the second reoccurring payment came out. I asked her why she didn't tell me but she said she thought that it only happened to her and she thought it was a mistake she would only encounter. Now that I know she experienced this too, it was clear that Vivint has bad company practices. After 3 days I called my bank and saw that I was now being hit with overdraft protection fees because of the large amount of money that Vivint took out. I informed my bank about this matter with Vivint and they made a note in my account. I called Vivint back a day later which made it about 4 days and they connected me to the finance department and this rep from Vivint told me the reason I was charged for the equipment up front is because I didn't qualify for financing. I was so upset. I asked the last to tell me how as I have a 750 credit score, just bought a house and now I don't qualify for financing?!!!! His last placed me on hold and then came back on the line 10 minutes later and tells me that this was a horrible mistake and that I did qualify and now the finance department was going to email me the release documents to have my money returned but it could take another 5-7 business days to return my money. I felt robbed. I am collecting all of these late fees from my regular house bills coming out on time that I had already prepared my expenses to come out. Now I called my bank and filed a fraud claim against Vivint. I also went online to FTC and BBB to let them know about what this company did. I am a single mom of a 3 year old with special needs and just bought a new house. This company swindled me out of my money all because I put my card on file them to trust that they would only bill me the $47.90 that they told me initially would be my monthly payment. They are liars! Beware. DONT GIVE THEM YOUR CARD TO MAKE REOCCURRING PAYMENTS. I am letting as many people as I know about Vivint. I am getting ADT or Brinks right away. As of today 3 August 2019 I received my reimbursements for all of my overdraft protection fees from Vivint. I would say that the worst representative from Vivint that I have encountered was a lady named Megan Pickup who is supposedly a legal assistant who accused me of lying although I submitted to another Vivint person Mr. Carson Maughan all documentation from my bank that proved I was charged by my bank the overdraft protection fees and a official letter from the bank. It's completely unprofessional and unacceptable for her to attack a consumer who chose to use their service for the right reasons unknowing that this companies customer service practices are definitely fraudulent. Not only have other former Vivint users told me they were overcharged for the equipment charges upfront on their first bill, the other companies know it as well. It's only a matter of time before Vivint loses its customers based on how they treat their customers. Sure their equipment is cheaper and looks high tech but would you rather pay a bit more for the protection of your home or be bamboozled by a hit to your bank account for a large lump sum? I have a family to feed and take care of and the last thing anyone wants is to be broke and have no money in their bank account and no idea how you'll pay for bills until you can get reimbursed for their "mistake". Never ever trust Vivint with access to your bank account. DO NOT LET THEM TELL YOU THAT THEY NEED TO PUT YOUR ACCOUNT ON REOCCURRING PAYMENTS. read more

We have had Vivint security alarm and cameras for over a year now. From the beginning the cameras did not stay on. Constantly on and off and service call after service call. One year in and they still do not consistently stay on. We spent several thousands of dollars and pay a fee every month for an alarm system that does work, but without the 5 outdoor cameras in use. People want to see what is going on outside, and record it, and we pay for it but just don't get it. So frustrating. After 5 technicians having serviced us, I'm not sure they know how to service their own equipment. Do yourself a favor and don't get Vivint. Feeling ripped off. read more

This company is the worst! They are a complete frauds and steal from bank accounts! The customer service is sub par at best. I am completely offended by this company. I signed a contract with Vivint putting security into my home, and did all the necessary things to file for permits. Once someone broke into my house, the police never came! This was because Vivint did not correctly file the paperwork required! I lost my Louis Vuitton handbag because of the stupid company! They did not refund me for my Louis Vuitton handbag nor did they refund me for my $17,000 Tiffany ring. I would give this horrible company zero stars. Do not be fooled, customer service sucks and they will steal your money. read more

My experience: What I thought to be a nice young man who was out going door to door in the neighborhood, and came to our door attempting to sell us the security system. When he came, I was busy, but he said he would be still around in an hour, if that worked. I agreed to that, and he came back. He explained everything in detail, even the part about if we were flexible, he could save us more money.... so installation might occur at midnight. After very carefully taking into consideration that I would be paying $78/month for 5 years (in order to pay for the equipment, and then the price would drop down in the neighborhood of $30/month after 5 years to continue the service), I kindly told him that I appreciated all his time (he did spend a lot of time with my husband and myself, explaining things to us), but that I would feel better doing further research, so declining his offer. He then said, "I'm insulted that I spent over an hour of my time with you." He's insulted that he spent his time explaining everything to us, and me saying that I would really feel best doing my research??? I mean to say that it was very enlightening to me, because he was so kind throughout the entire thing, and then he said that he was "insulted that he spent an hour of his time with us!" read more

Do not do not get this service !!!! Since we have had it it's nothing g but problems . Customer service is horrible they won't you to do all the work such as : take off the panel disconnect battery out it back together as if you are a technician . On the phone for hours . To to tell you they can't send a technician out till next week . However you are paying 100 a month for a service that is horrible . I'm sick and tired of this company . Totally frustrated . Please absolutely do not fall for this trap . And your in a five year contract !!! Horrible . They always tell you their managers are busy and can't talk to you .,, unreal. I am sick and tired of being on the phone calling you people for hours !!!! Your service is horrific I can't wait till my contract runs out !!!! You are horrific. read more

Buyer Beware. Customer Service SUCKS! And once you have the service it is nearly impossible to get it discontinued. I took this service because it was already in my house. I needed an alarm system for a house I was flipping and Vivint was informed that it was TEMPORARY. In March the house was sold. I've contact Vivint multiple times about getting the service stopped and finally have had to Cancel the authorization to charge my credit card. You couldn't pay me enough to have this service again. Wish I'd read other customer reviews before making the decision to use them. STAY AWAY!!! read more