One of those rare times that I wish I could give 10 stars! Such outstanding service is hard to…read morefind these days. I contacted the business online and received a text AND voicemail an hour or so later. When I called back and spoke to Steve, he and I had such a great conversation about computers. He gave me his address and I took the laptop to him. Imagine my surprise to receive a video by text only 20 minutes later, telling me his diagnosis! The hard drive was kaput. He said he could install a new one for me and we discussed some options about buying one. As it turned out, I recalled that I had purchased an extended warranty which would cover a replacement. So he thanked me for my business and said I could pick it up anytime. He gave me the student discount because the laptop actually belongs to my grandson, who is in 5th grade. :D And at $62.50 I am exceptionally happy. I'm telling you, if I ever need any help with all the laptops in our family (which I maintain) I will definitely go to PPCS again!!

My son's gaming pc went out, and I found this company on Yelp. Honest, fast, friendly, and…read moreaffordable. My son is very happy with the repair results, and so am I. His gamming pc is running like new, and he's back to yelling in his matches, lol. I highly recommend using this company for your computer repairs.

Wow incredible Service extremely knowledgeable staff…read morecould not believe how great my experience was Took our call responded with Awesome Tech within hour Who took time to explain everything and had our System up in an hour Highly recommended business Then a follow up call to say Thank You!! Thank You !!!

Helpful and definitely cheaper than other computer repairers. My husband's computer was fixed with…read moreout any sales pitch.

Been here several times, the owners are ex-military and you can tell right off the bat they know…read moretheir products. They have lots of custom cases and shuttles for sale, also the building looks small on the outside but inside is divided into two spaces. The secondary space is a gaming tournament room from what I can observe. The only con I would have is that most of the products are expensive.

I had an issue that came up quickly that made my desktop impossible to use, and I couldn't…read moreunderstand why - I don't know much about computers but I was hoping to find someone to consult with to get a sense of what was going on. Caliph responded to my request for more information quickly and scheduled a consultation for as soon as I was available - he helped me troubleshoot what might be going on and we were able to resolve the issue quickly. He is very patient and goes step by step by step to get more information and eliminate possible issues. Highly recommended.

The service was top notch and my problem was fixed quickly. I highly recommend the services to…read moreanyone with computer issues. It was an excellent value.

They have handled every kind of computer issue for me for several years, from selling me the…read moredesktop and installing it to sending it to recycling for me when it was due for replacement. I have purchased two computers from them now. Phone and remote consultations to fix issues with audio and other performance issues have been really helpful. Always with a professional, patient, can-do attitude!

Very slow service and poor communication…read more The diagnostic process took far longer than expected, despite my repeatedly following up for updates. Communication throughout the process was poor, and I was rarely informed about the status of my laptop. In the end, I was simply told that the motherboard was damaged and the laptop could not be repaired. If I just wanted a second opinion that my laptop was broken, I could have gotten one much much faster and at no cost. The experience cost me both time and money, and I was left frustrated by the lack of timely updates and clear communication. I can't comment on the quality of their repair work since no repair was performed, but based on my experience, their communication and turnaround time need significant improvement.

I highly recommend Will and Nicholas for your I.T. issues. They are both very knowledgeable and…read moreprofessional. Will charges by the hour so you get exactly what you need - which is a great business model for individuals with I.T. challenges. I had the unfortunate experience of opening a evite dinner invitation attachment on an email from a known acquaintance which turned out to be a Remote Access Trojan (RAT). I tried several times to clean my hard drive with Nord VPN Threat Malware and Malwarebytes programs which found nothing. A backdoor was established on my laptop and I could see the intruder's mouse pointer navigating throughout my laptop while my mouse pointer was disabled. The only solution to stop it was to sever the internet connection. The issue persisted for several days when I would reconnect the internet. The intruder wasn't always present but I could see when they were. The intruder got into my Google password manager, Quicken account and attempted to make Amazon purchases. I was running out of airspeed and ideas and recognized that I needed professional assistance. I researched locally for an I.T. firm and found Will Get IT Done. I met with Will who examined my 7 year old laptop and he recommended I simply replace it as the cost to wipe it clean/replace the hard drive and reload would be comparable to a replacement. Although working just fine prior to the intrusion, given the age of my laptop I took Will's advice and purchased a new laptop. Will and Nicholas transferred all of my clean files from the old to the new laptop in their lab leaving the RAT in the old hard drive. I am now back in great shape. The total cost was well worth it for the peace of mind. If you need any I.T. assistance do not hesitate to give Will and Nicholas a call. They will deliver!

Jonathan, I am so sorry I didn't write your review sooner. You are undoubtedly one of the best…read moretech support persons I have ever met. Your knowledge is incredible from computers to printers and even televisions. You are also so patient with non-tech people such as myself. Soon (I know I say this all the time) I will be purchasing a new Mac and you will be by my side or at least on the phone. Thank you for all you do for me. Without you I would be throwing this Macbook out the window. Judi Jones, Annapolis