Mac Medics has been a great addition to my business and home. Between the office and home we have at least two dozen Apple devices. Several of them have been into Mac Medics for service and my experience has been nothing less than first class, speedy and believe it or not; fixed!!! Getting things fixed the first time around sometimes is a rarity but not with Mac Medics.The ones that could not be fixed have been replaced by Mac Medics. The owner is always on the premisis and hands on. I have not been to the Mall since Mac Medics opened!! Jeff H. will meet you at the front desk and will expedite the service you need. Thank you, Rich Garden Chesapeake Oral Surgery Associates read more

Sad to say this with all the good reviews I've seen for this company. I went in thinking I was goiñg to get some help but instead I got lied to straight to my face.which is advertised on the website that they will send your phone out to Apple if they couldn't figure it out . No such thing happened. And when I was there the older guy was down talking Xfinity like he was better than them no one never mentioned anything about his experience nor who he worked for. But I just wanted to put this review to let people know you lied to a victim of identity theft because what you said was normal no one never seen or heard so to me that's not normal and you lied to protect employees from apple because when I went there to have my phone looked at I was sharing my location with an employee at the Towson store and then I put in another appointment to go to the Columbia Apple store and they were waiting for me to come there to run the same game and you probably didn't wonder hów and why yóu were contacted the restriction that's on my phone they've modified my settings and on top of that they've created an developers account using my information and my USB connection only works on transferring files no other options so they have my location at all time and I have a bunch of third party content and my apps aren't comiñg from the app store they are comiñg from sort of other app Market place. So that's how I know that you were contacted and was told to deny my service and you told me the same thing I was told at the apple store to change to apple ID because the restriction çant come off and apple didn't want to honor my warranty so I just wanted to thank you for lying to a victim and because of your decision my data and my credit card information was stolen and I hope yóu rot in Hell !!! read more

They were amazing, super helpful and explained everything so I could understand. All apple products I have I will be taking here when and if I have any issues! read more

I brought my six-month-old MacBook Pro to Mac Medics after major performance issues following the Tahoe update. I shared my best guess that it was software-related. What I expected from an "Apple Authorized Service Provider" was for trained technicians to verify the problem before doing anything. That did not happen. Mac Medics did not run diagnostics. They did not confirm whether the issue was software or hardware. Instead, they wiped and reinstalled macOS based entirely on my guess, and when the issue returned, I was told: "We did what you asked us to do." That's the problem: - They dumped the responsibility on me. - They behaved like button-pushers, not professionals. - They used my guess as their diagnostic. - They charged me for following my guess instead of doing their job. A real Apple Store Genius Bar always runs diagnostics first. They never rely on customer self-diagnosis or skip verification. Had Mac Medics run even basic hardware tests, the real issue would have been obvious. Instead, I paid $626 for a service that never addressed the actual problem because the real problem was never investigated. If you go to Mac Medics, do not assume "Apple Authorized" means "Apple standards." Insist they run diagnostics first. I took my Mac to an Apple Store afterward, and they isolated and resolved the issue by running diagnostics without relying on my guesswork at no cost, because the machine was still under warranty. read more

I was referred to MacMedics by another computer repair place who told me right away to "Just go to MacMedics." They were a bit of an eccentric experience -- there was a large warehouse-like waiting room with electronic debris strewn around. It had the feeling of a spy movie. But any misgivings I had quickly disappeared after talking to Kyle L. Both guys working when I went in were razor sharp, with top level Mac knowledge. Plus, they were both interesting and easy to talk to. This is the place you want to take your mac business to. The people here are impressively competent. They have time for you. Their prices are fair or better than fair, if you ask me. I would go to MacMedics again without hesitation. Shout out: Kyle L. was extremely helpful to me. He saved me a month of work. read more

Mac Medics is my "go to" for all Mac related issues. Dana is beyond knowledgeable and patient, especially for the likes of me - a very senior citizen! If you haven't gone before, please note MacMedics is a safe and friendly place to have Apple service performed either under your AppleCare+ or Apple warranty. They also provide out-of-warranty repairs to all Macs and can also service Apple Vintage products! I wouldn't go anywhere else!! read more

I'm 100% impressed with the team at MacMedics Severna Park. Seldom do you find an electronics repair shop that isn't trying to upsell you into purchasing items and services you don't need. I first went to the store in fall 2021 when my LaCie Rugged External Hard Drive stopped communicating with my 2015 Macbook Pro in the middle of a video project. MacMedics Severna Park took a look and let me know I have a factory warranty covering data recovery. This is a service they could have attempted and easily charged me hundreds of dollars to complete. The fact that a MacMedics Severna Park technician called me and advised me of the warranty and coverage spoke to the character of this small business' management and staff. My second encounter with the Severna Park MacMedics staff was in winter 2022, when my aging 2015 Macbook Pro started malfunctioning during the latest macOS update. After spending one day on the phone with Adobe Creative Cloud Customer Service and then another day on the phone with Apple's Genius Bar I felt I needed to talk with a human that appeared to care. So back to the MacMedics Severna Park store I went. I was blessed to chat with a manager that walked me through the scenario and advised me on the best Mac upgrade to suit my audio/video production needs. I left the MacMedics Severna Park store with a spec sheet detailing my next major laptop purchase and a greater understanding of the equipment, MINUS the high pressure sales I may have experienced elsewhere. They didn't have to spend time with me, but they did. That means a lot! I appreciate the professionalism, expertise and attention to customer service at the MacMedics Severna Park store, and will advise everyone I know to go there for their Mac repair needs. ### read more

MacMedics - The meltdown I felt looking for help recovering the data from my external hard drive. S/o to MacMedics Severna Park for their guidance. - The image shows a close-up of a hand holding an orange LaCie external hard drive, with a laptop keyboard partially visible in the background. The setting suggests a tech-related environment, possibly involving data recovery or computer repair services. The image is part of a social media post discussing hard drive issues and data recovery experiences. - Computers Near Me - Severna Park, Maryland

Dana and staff are the absolute best! Kind, prompt, trustworthy and incredibly knowledgeable. Grateful to have had their support for so many, many years. read more

Dana and his team at Mac Medics helped my with my IMac issues quickly and transparently. The teams depth of knowledge was very obvious and I will be returning to Mac Medics not only if I run into any other issues but for my new Apple purchases! read more

Dana and the MacMedics team are lifesavers! If you are having trouble with your Mac or Apple product, or are in the market for a new device, I highly recommend visiting them. They are knowledgeable, kind and actually out to help you find the best solution to your problem, or best product for your needs. (They won't try to oversell you!) Dana saved me from losing all my data, including about 130 hours worth of work on a project that was due for print submission the very next day. I was absolutely distraught when my 2015 MacBook Pro shutoff with no warning, never to take another breath. Not only was the MacMedics team able to save my data, they helped me download just the stuff I needed to complete my project onto an external drive so I could get back to work right away on a different machine I had available, without waiting for my new laptop to come in. I was able to finish and submit that night, and the books arrived in time for their intended event--and they turned out beautifully! I bought my brand new MacBook from MacMedics and am using it to write this review. They helped me pick the right one for my needs and I was even given a credit for my very old, very dead laptop. I cannot say enough how thankful I am for their help, calm advice, fairness & excellent customer service. If I could give them 10 stars instead of just five, I would! read more

Had a problem with my iPhone where it became unresponsive and they got it fixed for me in less than an hour and saved me a trip to the mall. They are total lifesavers. Highly recommended. read more

Absolutely love this place !!! This place genuinely cares about their clients as if they are their family ! This will ALWAYS be my first go to place over Apple . No lines & amazing service , need I say more ? read more

Great, fast and friendly service! Allowed me to walk in and out the same day! Thank you

I learned a long time ago, that if you want something done right, go to the experts. And since Apple is on the West Coast and I am in Maryland, I go to MacMedics! My latest experience. Had a 2015 MBA that was getting tired and wanted to give it to my kid to freshen up her older one. Took it in on the Tuesday before Thanksgiving and wanted them to clean up the drive, give it the once over and update the OS. Got call the following morning that all was good to go. While they are a bit further than the mall, in COVID times, they are a lot safer, and really not too much further for me! Pricing is the same as the Apple store and they repair ALL and sell all but the phones (I think). I love supporting local businesses and Dana and his crew are one that I wholeheartedly recommend! read more

MacMedics - Computers Near Me - Severna Park, Maryland

Have been a patron for years and again this week. This store is the way all businesses should be run. They are helpful, knowledgable and very customer friendly.....no need to say more! They are first class in every way, and it is a pleasure to know they have my back with our MAC household. read more

So recently, I had a hard drive failure and I was staring down the barrel of 4 years of photos vanished into the digital ether. After several attempts to recover the data on my own, I enlisted the pros at Mac Medics. Kyle and Dana came through in grand fashion! Recovered everything in less than a week and for an EXTREMELY reasonable fee! So while I am hoping to never need this aspect of their services again, I absolutely recommend them and encourage you to contact them for all your Apple product repair needs. They certainly saved my skin this time! read more

Tori was top notch. She explained everything to us in easy to understand terms and was quick and courteous. Highly recommended.

Dana was a big help. I've been to mac medics twice and he helped me both times. He is very informative and I always felt like he had my best interest at heart. Today when I went in with a broken iPhone screen he was able to quickly give me all of the options available to me given Apple's policies. Believe it or not, his recommendation saved me almost $700! Great team over there. I highly recommend, and I commend them for their honesty and integrity! read more

I heard about this place and was able to visit the other location. This location has more options and I was able to find exactly what I wanted for a great deal. I actually got a better version of what I wanted because it has a better hard drive. The gentleman who helped me was awesome and he turned out to be the owner. He helped me decide what I needed and also helped me with an issue I was having with my iPhone. This place is great, and well worth the drive for me! read more

I had a very simple project for Mac Medics to do. I asked them to remove a Wi-Fi antenna that I wasn't using and substitute a newer and better USB port. Later, I realized that they could have put that Wi-Fi antenna into another port, but I forgot to tell them. Without my having told them they still did it. It was a simple project as I said, but they got it right and they did not overcharge me in the least. In fact, they charged me less than what they should have. Why is this important?, Let me get you a contrast. There is another company in a different part of Southern Maryland which requires customers to have their computers tested before anything else is done and the test cost $120. The last time I went there I actually had a newly refurbished computer that it already been tested and did not need to be tested. However, this other shop would not take my word for it. They forced me to pay $120 for a. Add insult to injury, the one thing I actually asked them to do they were not able to do, but they still charged me for the work they did. They previously promised me that they could do this thing I asked and then couldn't do it. Needless to say, I will never go back to that shop. But as I said, Mac Medics did not require the test, they got the job done that I asked, they got more done than I actually asked and charge me less than I expected. What's not to like? read more

I recently purchased a MacBook Air for my wife from Dana at MacMedics in Severna Park. This is the second Mac laptop I have purchased from his store, and I could not have been happier with the overall experience! Dana and his assistant, Victoria, were incredibly helpful and the kindest people. They looked for solutions with our current computing equipment, as well as tailored our needs so that we purchased only what was necessary. Their knowledge of Apple products and quality of service is what will keep me coming back. Thank you Dana! read more

MacMedics in Severna Park, MD is a great place to use for both computer purchases and service. They are very patient in listening to questions and fiquring our good options. When I underestimated the memory and storage I might need, they promptly ordered a more appropriate configuration. Do not take my advice, read the recent reviews and go visit them in person. Richard T read more

Super helpful so far working with Ben and now Dana to get my iMAC repaired. Cracked screen that needs repair.

I didn't even know this place existed prior to last week. I spilled coffee all over my MacBook, and wanted to take it in to be cleaned and checked for any damage. They were quick, and only charged me the diagnostics fee. They also let me know about getting AppleCare, while I was still under a year with my computer. I didn't even know it was possible. I'll definitely be coming back here, and suggesting them to everyone. They're a lot friendlier than some of the Apple stores I've been to. read more

Always friendly, knowledgeable and fast. Great place for repairs, questions & purchases! It's the only place I'll take my Mac/apple products and know that the repairs will be done properly and at reasonable costs. read more

This afternoon, I went to pick up my iMac from the Mac medic store. I happened by the store a little more than a year ago. it's over near the Severna Park area off of Benfield Road. I've been a pretty strong Apple/Mac fanatic for more than a dozen years now. This current iMac is about six years old, and I felt it was time to convert from the old spinning hard drive to an SSD, fusion. If you've been to an Apple store lately, you've likely noticed they're very crowded and getting appointments with Genius Bar's is pretty confounding. Also, they will not do upgrades on IMACs where SSDs are concerned. In fact they repaired my fusion drive a little bit more than a year ago and never even connected the fusion piece with both the little SSD in the spinning hard drive to make it work correctly, so the Imac consequently was much slower. At any rate this is about MacMedics. I'm so glad they're not far from me these guys are easy to talk to very flexible, and can help you with all of your upgrades or repairs With your Mac, or I believe with your iPads and iPhones as well. They also sell used refurbished as well as brand new components MacBooks, IMAX iPads I even saw A brand new drove out sitting in the store this afternoon in fact one model that I was pretty interested in. This is my second time using their services and I can't say that I've been any thing less than pleased. On both occasions!! Sorry for the long and drawn out story here, but it's all worth noting. You don't have to go to an Apple store to get your Apple products repaired.!! Bottom line is give these guys your business you won't be disappointed. Reasonably priced, great service timely excellent follow up and good details. I will be back with them again. Guys my 2013 iMac with my new SSD fusion drive is just as you said. It is smoking by comparison it feels like a brand new machine. Thank you so much Mac Medics! read more

MacMedics - Computers Near Me - Severna Park, Maryland

I highly recommend MacMedics in Severna Park. My iPhone wouldn't allow me to respond to my emails. I tried everything suggested online, but nothing worked. I decided to try MacMedics. In less than 30 minutes, Dana had my iPhone working again. Thank you Dana, you are my hero! read more

So inspired to find a truly caring person on the other end of a tech call! Dana helped fix my iPhone - Gmail syncing issue in minutes, and he didn't charge me. Wow. Worth every penny of the service charge, so I insisted to pay! Can't give more than 5 stars or I would. Thank you again Dana! read more

Their Apple expertise is unsurpassed. I have been a customer for probably 20 years with only superlatives to share. Their advice has been straightforward and unfailingly correct. I would hate to have not had recourse to this firm. read more

MacMedics is a local computer business who is home-based in Millersville, MD. If you are in need of a new Apple product, they have it and there are no lines like the Apple stores in the malls. You experience a problem with an Apple product, they can fix it faster than going to the Apple store and you don't have to make an appointment 3-days in advance and wait in a hot, crowded, store. Mac Medics is your place for Apple products. read more

*WARNING: Long post, but important information. Also, I am not trying to bash their business, but I wanted to share my experience* I brought in my laptop to Mac Medics to get my battery and trackpad replaced because my battery was very swollen and my trackpad was cracked. My battery cost ($129), the trackpad cost (about $89) and labor cost ($99). Excited to know that my laptop was able to be fixed, I trusted MacMedics and left my laptop to be fixed. I dropped it off Friday afternoon, and it was ready by the end of the day. Very speedy. I went the following day, Saturday, to pick up my laptop. The laptop was working and looked great. However, I found a crack on my screen, on the bottom left. The manager (Dana) told me that it was not their fault (repeatedly) because my screen was a bit loose. The screen has been loose for over 5 years now, and it has never affected my screen until the ONE day I decide to leave it there. He was very apathetic, extremely rude, and almost raising his voice towards me. I asked him if he was able to offer me some kind of discount from the service I got. He said no because he is not responsible for the cracked screen. He must have gotten frustrated because he told me that he could just take HIS parts out of my computer if I was so unsatisfied. That was a very unprofessional and rude remark. He then told me that he would take $50 off my bill because he wanted to "work with me". I am not sure if that is the real reason because he did decline me earlier. He also wanted to take a picture of the crack on my screen to show his manager, and to keep for their records. I then asked him if he could write in their system and on my receipt of the event that took place and why a $50 discount was issued. He hesitated and told me that I was putting a lot of stress on him. I was so shocked he said that because why wouldn't they want to document that...? SHADY! How is he going to take a picture of my computer for his record, but not write down a simple two sentences for my record? He eventually wrote it and gave it to me. I definitely would not recommend this place. Or make sure that you fully inspect your device AND take pictures of it. But there are other Apple authorized services providers, besides MacMedics. He also said that he would discuss with his manager and give me a callback, but it's been two weeks since the incident and I have received no callback. read more

I brought in an old 2008 MacBook with the dreaded white screen condition. They had it back up and running same day and charged me absolutely nothing!! read more

Mac Medics came highly recommended and now I know why!! The Apple store needed 5-6 business days to repair my mac and Mac Medics did it in 3 days!! Huge help and I will never go anywhere else for my mac repairs! read more

They've worked on a more significant fix for a relative's phone in the past More recently - I had an issue and needed a port on the phone cleaned and they charged me nothing That's right it was completely Fee Free! read more

I have a beloved 2009 Mac Pro that for the first time it its lifetime had a problem. As it happens, the Apple Store in Annapolis said that they couldn't do anything for me, but recommended Mac Medics in Severna Park. I am so glad that they did! A new hard drive fixed the problem and gave me a whole lot more memory and a faster computer! Love it! Cannot recommend more highly! read more

Great repair, polite effective staff. They repaired my MacBook and cleaned it up really well.

BLUF: DO NOT GO HERE UNLESS YOU KNOW EXACTLY THE PROBLEM YOU HAVE. I have been meaning to post this review for a while, just hadn't got around to it until now. I was in Maryland visiting from overseas, I brought my Mac (2013) specifically to MacMedics because of the Yelp reviews. I was a huge dummy and knocked my drink over on the keyboard and after drying it out, the battery was not recharging, but everything powered on just fine, I could use it but was running out of battery time. They seemed awesome enough, regardless of the attempts to upsell me on some service they offered. I was not interested, maybe that is when they were not interested in helping me fix the issue. They claimed they ran tests on my Mac and it was determined that it was the logic board and it was going to cost... over $1200, I cannot remember the exact amount, but I know it was over that. I said I can almost buy another computer for that amount, they said, "not of the same specs as yours." That is when I definitely did not trust them. I came back to Korea talked to my fiance (wife now) and whined like a little girl about the cost to fix the problem. She said it probably is just the battery and they were trying to scam you. She ordered an authentic replacement battery for my computer from China for $70 and I fixed it myself. MacMedics should change their name to MacScammers (I will be a dad soon, I am practicing the dad jokes). Joking aside, do not come here-- if you do, question these scammers. read more

Nice looking store well organized and staffed. Communication was excellent. The problem with this business is that it feels like a bait and switch kind of organization. My estimate was lower than my bill but they did exactly what they said they would do on the estimate. So why the different price? I did ask that very question when I picked up my computer and the clerk told me that he prefers to give a higher estimate then the bill so that people feel better when they pick up their product. So in my mind it is a very unfair practice to throw up any number that you feel like saying just to get the business and then forcing the consumer to pay a higher price when they come in to pick up their product. Unfair business practice!! read more

First of all, Dana at MacMedics provided me the absolutely best service when I was trying to find a refurbished laptop for my daughter. He's got a variety of laptops -- all in great condition -- and gave me excellent advice when choosing the best computer. The most amazing discovery, my daughter's laptop was stolen from her car and Dana had a sticker on the computer that my daughter had not taken off. The police called MacMedics and Dana had kept the serial number with my purchase. So we got our computer back. read more

Lori, Breana and the team did a great job handling my Apple Care claim. From the first dialogue, to the consultation, frequent updates, and quick turn around, the entire experience was fantastic! read more