They have an entire new staff in the past two years that are all well trained and help and care about their clients. Just fantastic experience. read more

Not much activity here Tuesday midday. Not any reason to change my last review either. The parking lot was empty and the indoors looked awfully dark. My wife and I thought it was closed at first. On entering, we saw one employee all the way in the back corner. He was courteous, although I had some difficulty hearing him. The item we were looking for was not in stock (Universal Finger Grip Kickstand Holder for iPhone 15). This was the second AT&T store that we had visited this day that did not have this iPhone item in stock. Today (Wednesday ) I ordered three from Amazon. read more

My husband came into the store on August 14th to pick up an iPhone 11 that we had ordered for our son, and while he was there the woman helping him told him she would get a case for him. She did, and he brought everything home to (in Harford County) only to discover that the case she had given him was for an iPhone 12 and not an 11. We went to the local AT&T store nearest us but they were unable to return it as they are a franchise store, and we were told it has to be returned to the store from where it was purchased. Fast forward 3 weeks (to the day). We are in the area today due to a soccer tournament and go to return the case to the store from which it was purchased, only to be told the manager of the store will not take it back because it's been over 14 days. The woman my husband spoke with today was the woman who gave him the incorrect case, she told her manager of the issue and yet he still refused to take it back. It is still in the box, hasn't ever been opened, but he was told they'd exchange it for another case - which we do not need as we purchased a case at the franchise store that very night. What an absolutely horrendous experience, ruined by an inflexible manager who is not acknowledging his employee's error and the fact that we have done nothing wrong and weee simply trying to protect the brand new phone we just purchased/added to our account. I will be SURE to make this experience known, and only wish I knew the name of this individual, only knowing his description. He also charged my husband taxes on the phone he'd picked up because of an error with shipping the originally ordered phone and our having to scramble to find one to pick one up (we'd been assured by AT&T over the phone we'd not have to pay taxes again but he said he "had no choice" as he could see the notes on the account but "nothing had been applied". What an absolutely infuriating nightmare and slap in the face of customer service. read more

Went in to upgrade 2 phones and Chris was so helpful, easy to work with and knowledgeable. Thanks Chris!

I went to the 1000 York Rd ATT store to get a new phone. The young lady, "Shay," showed me exactly what I needed, explained everything and completed the transaction efficiently, all the while helping other customers as well, because the was the only rep in the store. She was pleasant and completely knowledgeable. Thank you, Shay! read more

If you want to be taken for a ride, head here. We went to the corporate store hoping to qualify for a buy one get one free deal. Didnt get it so we stopped here instead and they said "of course you do!". "No idea why they told you that!" Big mistake. Signed us up and away we went. Little did we know that we didn't qualify and are now stuck in a phone plan we wouldn't have signed up for. The customer service seems amazing, but is truly too good to be true. Don't become a customer of the contract store like we did. Clearly they needed to meet a quota or something. Worst part is they know the mistake and have not fixed it for four months. Better yet, AT&T is of no help since this is a contract store. Avoid at all costs. It just isn't worth it. read more

They are great. Amazing customer service. I tried the corporate store and these guys were head and shoulders above them.

I went to the store to upgrade my Galaxy 8 Active to the new Galaxy 22 Ultra because my FirstNet account would soon require 5g capabilities. The store employee asked if I received my free Samsung watch when I signed up for my FirstNet account. I replied, "no", so the employee gave me a free watch and stated that I just needed to pay the sales tax, which I did. Fast forward to my first bill and I am now being charged $25 per month service fee for use of the watch. This was NEVER mentioned. When I complained to the store manager, she stated that I could not return the watch because it was beyond 2 weeks. How could I know that I was mislead by the store employee if I didn't receive a bill within 2 weeks? The employee also added a monthly insurance fee ($15) to my account and a AT&T Next Up fee($5) to my account without my permission. AVOID THIS STORE! 10000 York Road 21030 read more

Despite this crazy epidemic we're going through I was in desperate need of a new phone to help with working from home. Both manager and floor workers were extremely helpful and answered all my questions(and then some)! Will return to this location again. read more