They say you never get a second chance to make a first impression …read more.. I've only been to Minuteman Press Frederick two times - visits separated by 2-3 months Two different people waited on me Both times ... * My job was very small - less than 10 pages * My job was important to me, but I didn't tell them that * They "stopped the presses" to quickly squeeze me in (sure, modern technology makes that a lot easier today, but they didn't have to do ... and they did each time without hesitation) * They were friendly, consciences and expressed appreciation for me stopping in I don't know if I'll ever have a big printing job, but if I do I know where I'm taking it!!!

Great customer service. Super quality products. Wonderful local business. They produced some…read morebeautiful business cards and some other collateral quickly and without drama:-) We won't ever order our collateral online ever again.

I have been using these talented folks for over 15 years. So far, I've had three rocking chairs and…read morea porch bench refinished. Their work is exceptional. They will have my business for a long time.

I have absolutely loved every piece I've had done there! The staff is always so helpful and…read morefriendly! I love it there!!

I've used Ain't That a Frame to do my framing for more than a dozen works - they are fabulous! A…read morewonderful selection of matting and frames - and an incredible artistic sense of what works well. They are doing two pieces for me right now - and I have two more to do with them. Five stars!!

I went into this store to get help with my daughter's phone because her service was only working on…read morewifi despite paying for monthly service. The employees could not help with her phone, claimed the phone was broken. Could not explain how the phone would be broken and still work on wifi. They proceeded to tell me she needed a new phone. I told them to give me the info so I could figure out what the best plan was for my family. They continued pursuing the idea of selling us a new phone. I told them that I do not buy phones, the only phones I get are the free promo phones. We don't do fancy or expensive in my house. They continued anyway. The boy "helping" us brought out a fancy new phone and gave it to my daughter. There was still no discussion of cost. He said there was a line upgrade for my number & we could use that for her new phone. Again, he did not discuss the possibility of this raising my monthly bill, or any costs with this at all. He downloaded an app & transferred her data to the new phone. Again without discussing of costs. On the invoice I saw he charged $50 to do this. This is absolutely ridiculous. We went home with this new phone. I was led to believe what I paid in the shop was the total costs, this was completely fictional. And the phone did not work after getting home with it. It had been flagged for fraud. Another employee fixed that issue the following day. Again no discussing of the costs of this phone. I checked my Verizon app and my estimated bill was now nearly doubled!!!!!! This is completely unacceptable. Verizon is saying this store is an authorized dealer, but not a Verizon store. They have no control or say over what this store does. BEWARE!!!!!!!!! The practices of this store fell more than unethical, it feels criminal to me.

Shout out to Rob Simmons, Representative. After spending 2 hours on the customer service line,…read moretechnical support could not help me. I decided to go into the Thurmont store to see if they could help. Even though my situation was unique (child account deleted from family plan and not able to carry over to new phone), although he worked for a phone company for over 17 years, he has never seen this kind of scenario. It merely took him 10 minutes to resolve the situation, restore the account, and move the data to the new phone. His diligence and willingness to assist me shouldn't go unnoticed and I appreciate everything he did to not only resolve, but took the avenues needed to fix my problem instead of transferring me or telling me to call Google as the 1-800 assistant tried to pass the call. Thanks Rob for taking the initiative and being top dog!

Great local coin shop. Owner was very friendly, knowledgeable, and more than willing to go out of…read morehis way to dig through his inventory to find me a coin that I've been looking for a quite a while now. His prices were great and I am happy with my purchases. Next time I'm in that area I will definitely be stopping in. Thanks again Matt!

The girl working there has helped me many time get the plan I needed for myself and for my…read morebusiness. She always let me know what deals were going on and explained everything to me as well.

I wish I could say I had a good experience but the outcome was and still is bad. Long story short,…read morethey applied the incorrect lease length to the Iphone promotion (buy one get one) I signed up for in March. After receiving the bill in April, I saw that I was being charged for a second phone. I contacted Sprint, they said to wait until next month for the bill. It will be corrected. We played this game for several months. I finally went back to the kiosk and spoke to the salesman who sold me the phone. I explained that I was being incorrectly billed. He looked up my account but never told me he had made an "error". He asked that I go to a corporate store to resolve the issue since he could not correct it. I went to the corporate store and they put in a request. This is where I found out that the lease term was incorrect. They informed me that I would get a response in several days. The response never came, I contacted them after 2 weeks and they claimed they still had not received an answer. I repeatedly emailed them with no response. I finally went to Facebook and sent a message to Sprint, someone got back to me immediately. After spending one hour on the phone with them, they reassured me that they would correct the lease term and credit my account. But to do this I had to go back to the corporate store because they could not do it. They made notes in my account, sent me a text explaining the situation to show the store manager. Feeling good I headed over to the store. Immediately the salesman told me it cant be done. They called Sprint Support, the representative said the prior representative made an error and did not have the correct information and said I had to go back to the kiosk store to resolve the issue. After 5 months I do not want to play the game any longer. So, to me this seems like a good bait and switch scheme. You agree to a promotion, they enter in a lease term for one month short of the required length to get the promo and by the time you find out its to late to get it changed because of the games they play. Next step is to contact the BBB or Consumer protection board.