I was running into some problems -- technical , configuration, and billing -- as I switched phone…read morecarriers and phones. So I went to this Verizon store to resolve those issues. I am glad I chose this store. Mariah, the Verizon service tech, efficiently took care of the combination of issues. She knew the procedures and techniques. Took a while but all was accomplished that afternoon. I am happy.

Yousef was extremely pleasant and helpful. He made our experience, awesome. There was an issue with…read moremy activation and 3 hours for corporate to fix the issue and Youself showed his incredible multi-tasking skills helping each customer at the same time. He ended up staying 2 hours after closing just to resolve my issue. Hands down I wish all customer service employees were even a fraction like Yousef!

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

Freezing Saturday morning in B-More and the store was opened on time with two very friendly agents…read more Was picking up WiFi device and being helped by Eddy. He offered to set up the device and patiently answered all my questions. Very knowledgeable and friendly. Great customer service.

Customer service was amazing and Mink J. was an amazing mobile expert! She walked me through an…read moreaccount update and an addition of internet access! T-Mobile Rocks!

OMG, I have to share!…read more I came into the store to follow up on information I received a few months ago. I was in another store, and an AT&T rep was there speaking to customers. Anyway, I spoke with Sheldon (I'm pretty sure that was his name) about moving my phones from Verizon to AT&T. He confirmed the previous information, and I'm shocked, so I'll share. First off, the store was very welcoming and well lit. I asked Sheldon for a quote to move two phone lines from V to AT&T. He asked me qualifying questions (phone unlocked? age? what types of phones do I have?). Very helpful. If you're of a certain age, you may benefit from moving over as well. My bill will be reduced more than 50%!!!! I'll go from paying $200/mo to $70! Whoa! Of course, *prices are subject to change, but wow! Sheldon also asked if I had Verizon wireless for home internet, which I do. And I'm glad he mentioned that as I wasn't even thinking about that part. Adding home internet brought my bill up to $90. Still a savings of more than 50%. CRAZINESS! Thanks AT&T, I've been looking for ways to save money after retiring.

In the last week, I realized I didn't have visual voicemail anymore. My call to AT&T customer…read moreservice didn't yield any results, possibly due to different levels of knowledge about my phone between the CS rep and myself. I decided to go into an AT&T store, where there would be no communication barriers. I had a short wait when I arrived, but was eventually approached by a manager there, I believe his name is Paris. Long story short, he was super helpful and my problem was resolved between him and a CS rep he called. He assessed the issue to be inconsistencies between my phone plan (which supported 4G) and my phone (iPhone 12, supports 5G). Apparently this issue rarely occurs. To help fix the problem, he suggested I update my plan AND he was able to add HBO Max to my plan with only a $5 increase! Next thing I knew, my visual VM was back (I'd not had a VM since 2019! =O) and I was on my way. The whole process took a while, but Paris was determined to help me out and I truly appreciate all his efforts! So glad to be an AT&T customer at times like these!

I received a notification that an item that I wanted went on sale so I ordered it online right…read morebefore the store opened. Within about 15 minutes after opening, I received a confirmation email indicating that the item was available for pick up. The pick up process was easy. I showed up ready with my pick up confirmation along with my ID. The information was verified, and I received my item. Overall, this was a very efficient process process.

I had a terrible experience here when I brought my phone in to get a new battery. They worked on…read moreit for over two hours, then informed me that the battery they'd put in was "dead on arrival," so my phone no longer worked. They could not put the old one back in. They had no other batteries. They reached out to the Columbia Best Buy which had the correct battery, but couldn't get to mine that day because "they had other phones to work on." They then incorrectly informed me that the Annapolis Apple Store had the correct battery, which they did not. They couldn't even process my refund correctly and charged me for making my phone completely non-functional! I spoke to both the Geek Squad and store managers who did nothing to help me and acted as if they bore no responsibility for putting a dead battery in my phone. They kept saying they offered me multiple options to get my phone fixed, but when I asked which option would result in my phone getting fixed that day, they can no idea. This was even after I informed them I needed my phone for work. This on top of generally slow service, awkward interactions, and huge lines at the Geek Squad area. I did not feel cared for as a customer and will not be going back.

New Zoo Review.. Music was playing so load in the store, hard to have a conversation. I guess there…read moreis no drug testing required for management. Trying to talk to customer service on the phone and the manager was singing to load to hear the rep. They mixed up the temporary numbers that where attached to the new phones.We transferred 4 phones over. Every line had an issue with the transfer. My wife transferred two on one day. She was told she could leave the store with the phone during the transfer. Her transfer failed. They did the same thing to me. I went to another store and they were able to help. I spent 3.5 hours that day in Verizon stores. This is unacceptable. I am a business owner.

I've been to a ton of these locations, as T-Mobile is the carrier that I've spent the most time…read morewith over my adult life. Many of them are pretty small and sometimes employees aren't the most attentive... This is absolutely not the case when it comes to T-Mobile in Glen Burnie, I had a simple return and some issues with my account that needed to be ironed out and the staff took care of me right away. What would take me 15-20 minutes at another location only took about 5 here. I also wanted to throw a quick mention that this was one of the largest and most clean/open T-Mobile locations I've seen. Many tend to be a bit more claustrophobic.

Outstanding service!!…read more So, I was in a bad mood after struggling for over a week with a recently purchased phone that was not working properly. The employees at the Verizon Wireless on Fleet Street were amazing and turned my day around!! Solutions Specialist Veronica was very patient and listened as I complained about the issues I was having with my current phone. She was very knowledgeable and gave options as to which phone would work better for me. After looking at few cases on the wall Veronica was nice enough to bring out a large selection of colorful cases from the back room for me to choose from. She was nothing but friendly and helpful. Solutions Specialist Christian was equally as wonderful. He was fast and efficient when setting up my new phone and transferring all of my contacts and applications. He even put on the case and screen protector for me so I wouldn't have any annoying bubbles. Solutions Manager Gimel took extra time to go through and set me up with the best plan for my budget, even when it got a little complicated. You can tell he really cares about his job and giving people the best deal. It is really hard to find someone who puts the costumer's interest first like that in sales these days. I really appreciate the amazing staff they have over at the Verizon Wireless on Fleet Street. Ask for Veronica, Christian or Gimel and they will definitely take care of you!

I've been paying Verizon gobs of money for years, send my daughter to pick up a phone and you can't…read moretransfer her data?!!!! Oh there's still time for me to return it and cancel allllllll lines!!!! No respect or proper service.

I had gotten a usb repaired in the past at this place, and that went well. However for my recent…read morevisit, it was horrible. I had dropped off my friend's ps5 for a simple cleaning. Everything had worked ok, it was just that it kept turning off from overheating. After waiting, I got a call that the ps5 isn't sending a signal through the hdmi port. Something about the hdmi not receiving enough power from the mother board, from what I remember. They offered to swap the hdmi to see if that works, to which I said ok. But it didn't. They handed it back saying that it's unrepairable. It turned from cleaning out a ps5 to being unrepairable. At least they had good customer service, and they said they refunded since it wasn't repairable. Which at least that is good. I didn't want my friend to have to spend money on buying a completely new console so I tried a different place. I took it to a place called console repair store. I should've taken it there before considering the name. I knew about it, but forgot about it. They not only did a cleanout, but had said the hdmi wasn't even soldered on correctly, along with it being crooked. Unlike UbreakIfix they aren't a corporation that's constantly changing technitions. It's just one very good technition from what I saw.

My repeated experiences at this location deserve attention…read more I dropped off my MacBook on September 13, 2025, for repair. Two weeks later, the store told me it "wouldn't turn on." I had made it clear that I needed to delete my data before any work began, but they dismissed my concern entirely. When I visited the store, Jarrett refused to let me see my own computer. After nearly 20 minutes of unnecessary back-and-forth, a supervisor finally allowed me to check it--and to everyone's surprise, I powered it on instantly. That proved no one had even attempted a real diagnosis or repair. The "won't turn on" label was simply a way to close the ticket without doing the work. When I returned on November 6, 2025, after receiving a replacement device, Jarrett's behavior was even worse. He was rude, dismissive, and disrespectful, even after I called Asurion right there in the store and confirmed my active coverage. He refused to perform basic check-in steps, accused me of trying to get free service, and then walked away mid-conversation to help another customer. It was blatant disregard and poor customer treatment. The only reason my visit didn't end in complete frustration was because Jake--who witnessed the interaction--stepped in, answered my questions in a few minutes, and allowed me to leave with clarity. Jarrett's attitude and lack of professionalism have no place in customer service. This isn't an isolated issue; it reflects a pattern of poor management, inadequate training, and failure to uphold even basic service standards. I would never recommend anyone visit this location. If management doubts this account, the store cameras will clearly show how Jarrett treated me as a paying customer. He should be removed from customer-facing duties immediately, as his actions damage both the uBreakiFix and Asurion brands.