Yousef was extremely pleasant and helpful. He made our experience, awesome. There was an issue with…read moremy activation and 3 hours for corporate to fix the issue and Youself showed his incredible multi-tasking skills helping each customer at the same time. He ended up staying 2 hours after closing just to resolve my issue. Hands down I wish all customer service employees were even a fraction like Yousef!

My express today was absolutely horrible at this store. The representative assisting me was clearly…read moreoverwhelmed, helping multiple customers at once, and as a result, I was unable to ask any questions. The representative was clearly very distracted and handed me the new phone then took it back. Because of him doing so much at once made error that lead to my phone being shipped to me unnecessarily -- a mistake that could have been avoided with better focus and communication. To make matters worse, I was then misinformed about needing to call in to cancel lines, which I later learned was not accurate. This experience has caused unnecessary inconvenience and delay. I expect a prompt resolution to the issue with my device and clarification regarding the misinformation provided about line cancellations. I hope you will take this feedback seriously and ensure better training and accountability for your staff. Oh it gets even better he sent me the WRONG DAMN PHONE! As expected you say oh let us make it right yet don't even call!!! Got the WEONG PHONE TODAY!

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

I went in for simple repairs, front screen and back glass. They managed to mess up my phone and…read morewasn't able to make phone calls afterwards. Apple told me they forcefully messed up the pins for the antenna, and the only option was to swap the entire phone as it was done for. They confirmed it was the third party screen from this shop. I tried contacting a manager or someone higher management and could not contact anyone. Don't come to these places, get your phones fixed by professionals. In the off chance they mess up your phone, they won't take any liability. Garbage.

Freezing Saturday morning in B-More and the store was opened on time with two very friendly agents…read more Was picking up WiFi device and being helped by Eddy. He offered to set up the device and patiently answered all my questions. Very knowledgeable and friendly. Great customer service.

Customer service was amazing and Mink J. was an amazing mobile expert! She walked me through an…read moreaccount update and an addition of internet access! T-Mobile Rocks!

OMG, I have to share!…read more I came into the store to follow up on information I received a few months ago. I was in another store, and an AT&T rep was there speaking to customers. Anyway, I spoke with Sheldon (I'm pretty sure that was his name) about moving my phones from Verizon to AT&T. He confirmed the previous information, and I'm shocked, so I'll share. First off, the store was very welcoming and well lit. I asked Sheldon for a quote to move two phone lines from V to AT&T. He asked me qualifying questions (phone unlocked? age? what types of phones do I have?). Very helpful. If you're of a certain age, you may benefit from moving over as well. My bill will be reduced more than 50%!!!! I'll go from paying $200/mo to $70! Whoa! Of course, *prices are subject to change, but wow! Sheldon also asked if I had Verizon wireless for home internet, which I do. And I'm glad he mentioned that as I wasn't even thinking about that part. Adding home internet brought my bill up to $90. Still a savings of more than 50%. CRAZINESS! Thanks AT&T, I've been looking for ways to save money after retiring.

In the last week, I realized I didn't have visual voicemail anymore. My call to AT&T customer…read moreservice didn't yield any results, possibly due to different levels of knowledge about my phone between the CS rep and myself. I decided to go into an AT&T store, where there would be no communication barriers. I had a short wait when I arrived, but was eventually approached by a manager there, I believe his name is Paris. Long story short, he was super helpful and my problem was resolved between him and a CS rep he called. He assessed the issue to be inconsistencies between my phone plan (which supported 4G) and my phone (iPhone 12, supports 5G). Apparently this issue rarely occurs. To help fix the problem, he suggested I update my plan AND he was able to add HBO Max to my plan with only a $5 increase! Next thing I knew, my visual VM was back (I'd not had a VM since 2019! =O) and I was on my way. The whole process took a while, but Paris was determined to help me out and I truly appreciate all his efforts! So glad to be an AT&T customer at times like these!

I had a terrible experience here when I brought my phone in to get a new battery. They worked on…read moreit for over two hours, then informed me that the battery they'd put in was "dead on arrival," so my phone no longer worked. They could not put the old one back in. They had no other batteries. They reached out to the Columbia Best Buy which had the correct battery, but couldn't get to mine that day because "they had other phones to work on." They then incorrectly informed me that the Annapolis Apple Store had the correct battery, which they did not. They couldn't even process my refund correctly and charged me for making my phone completely non-functional! I spoke to both the Geek Squad and store managers who did nothing to help me and acted as if they bore no responsibility for putting a dead battery in my phone. They kept saying they offered me multiple options to get my phone fixed, but when I asked which option would result in my phone getting fixed that day, they can no idea. This was even after I informed them I needed my phone for work. This on top of generally slow service, awkward interactions, and huge lines at the Geek Squad area. I did not feel cared for as a customer and will not be going back.

We were warmly greeted at the door by a nice young lady. Kudos for that…read more Everyone in electronics except Eric just shrugged us off when asking for help. We made our $529 purchase through ERIC. Suggest seeking him out.

New Zoo Review.. Music was playing so load in the store, hard to have a conversation. I guess there…read moreis no drug testing required for management. Trying to talk to customer service on the phone and the manager was singing to load to hear the rep. They mixed up the temporary numbers that where attached to the new phones.We transferred 4 phones over. Every line had an issue with the transfer. My wife transferred two on one day. She was told she could leave the store with the phone during the transfer. Her transfer failed. They did the same thing to me. I went to another store and they were able to help. I spent 3.5 hours that day in Verizon stores. This is unacceptable. I am a business owner.

I've been to a ton of these locations, as T-Mobile is the carrier that I've spent the most time…read morewith over my adult life. Many of them are pretty small and sometimes employees aren't the most attentive... This is absolutely not the case when it comes to T-Mobile in Glen Burnie, I had a simple return and some issues with my account that needed to be ironed out and the staff took care of me right away. What would take me 15-20 minutes at another location only took about 5 here. I also wanted to throw a quick mention that this was one of the largest and most clean/open T-Mobile locations I've seen. Many tend to be a bit more claustrophobic.

Signed up with Verizon mobile service Dec 18, from Xfinity and have encountered more disservice,…read more confusion, deceit and deception, never experienced with Xfinity. I tried to add a smartwatch to the Z7flip7 and I paid the down-payment only to be lied to by Verizon and FedEx, two times, and paying extra to expedite shipping. FedEx claimed an attempt to deliver when no notice was ever left nor door knocked on. Then told me twice they will deliver by 8pm the next night but never showed. Verizon stood by those lies, thus never got the delivery. Then, when I chatted online with Verizon reps, to go in and purchase the smartwatch, someone named Kim contacted me to claim I was lied to that the delivery order was not canceled, although I read to her messages from Verizon reps that the delivery order was canceled and replaced with a new order that would allow me to go into the store and get the item, she said I couldn't, even tho I paid the deposit! Oh well, I know when my business is not wanted, back to Xfinity!

Fantastic customer service by Wayne and all other employees at the Fleet Street location. He was…read moreknowledgeable and patient and spend time helping me transfer to a new phone. Made the process very smooth. Would highly recommend!

love gigstreem! setting up my wifi was super easy and not hard to do, and i haven't had any issues!…read morei like the reliability, definitely will be recommending fs

I'm forced to have this service at $70 a month at my apartment, more expensive than Spectrum,…read moreservice is not as functional. Wifi doesn't go as far, wifi 5 speeds(slow), no IPv6, no UPnP, double natting with CGNAT, no inbound connections. This is glorified hotel wifi with all the lockdown and no support. They sell this as a "less expensive, faster, and equally functional" service to Spectrum, and so far I get faster on Spectrum, I don't have these technical issues, and support is far better and is actually US based. While this is a money grab by my apartment, if the service delivered by GiGstreem was what they promised at the property meet and greet, I'd still be unwilling yet wouldn't be complaining.