Could not find a repair ticket number which had been issued by Verizon Fios on email and in text (I showed them both). No offer to make the call to find my order or rectify their mistake. Instead, they told me I needed to call Fios. After being a loyal customer for 20+ years, I expected more. read more

Erin is a wonderful asset to this store. She's patient and friendly. I truly appreciate her expertise and caring nature.

Marquise did a great job taking care of my family this week! We changed our mobile plan provider and he was patient, professional and knowledgeable. Look forward to recommending others to the Verizon Arnold store. read more

Let me start by saying staff is super friendly at 9am... wish they had more retail locations for home products. A few months ago I changed my cable plan which I had to get another router to support the plan. I bought my Verizon router so it was not bad to do this part. What they didn't do was change my extender to go with the router. Fast forward to this month I go to exchange the router now they want to charge me $10 a month or $199 to buy the extender which was FREE before in my plan. Totally screwed me on this one. read more

I received outstanding service from Bola throughout the process of purchasing a new phone at the Arnold Verizon store. He was so helpful, knowledgeable and very pleasant to work with. He made sure everything transferred correctly from my old phone and that I understood the features of new phone. Thank You so much Bola. read more

Verizon said they could get me an Apple Watch by trading in my old Apple Watch that was broken and get $185 off (and I asked do I still get $185 off if my watch is broken and they said yes) and then they said I have to pay the $185 a few days later once the Watch came into the store which was such a scam. read more

Best store. Loved working with Cheng.

Shane,( the agent) was so very helpful. He understood exactly what I was looking for. He was patient with my numerous questions. Buying a new phone can be very stressful for seniors. He made it a very pleasant experience. I am grateful! read more

I was switching phone carriers and switching from Samsung to Apple and Antonio was so helpful and so nice. He stayed after his shift to help me and saw me the next day to make sure my account was all set up and helped make sure my number transferred over to my new phone. Great service ! :) read more

So with promises that our one phone would be traded for $60 and a return of the phone (by us), the bill arrives and they charged us $762 financed and no report of the $191 charged to our credit card. And it's Saturday so billing offices are closed! Don't trust the salespersons in this store. read more

Be careful when purchasing one of their lifetime warranties on a screen protector. Purchased a Pure Gear screen protector from them. If I had any issues just bring it back and we will replace it. They tell me I have to go online and get the replacement through Pure Gear. No Problem ( I understand ) Contacted Pure Gear and paid for replacement over a month ago. ( Still no replacement ) Called Cellular Sales ( Talked to Branson ) Was told he is to busy to deal with my problem, just contact Pure Gear and handle it myself. I order items from California online and receive them in under a week through the postal Service. I did not realize Cellular Sales motto is; PROMISE THE CUSTOMER ANYTHING AND GIVE THEM NOTHING. read more

I came in to upgrade my iPhone 4 to a 6 a few months ago and was assisted by Dave G. at this Laurel location. He was so helpful with explaining all of my questions about the device, prospective plan changes, and more. Pleasant, friendly, and to the point--Dave helped me get my device and on my way painlessly. Thank you Dave! Excellent service. Will certainly be back when it's time to upgrade again. read more

I've signed up for new phone and a new line for my Dad. The rep that we spoke with was either incompetent or a liar. The rep told us the new phone we got was free of charge for new customers with new line based the promotion that was going on. I've found out after we got our first bill, that it wasn't free. They charged us extra $30 spread across 24 months. Second, I specifically told the rep to include International calling. I must have stated this 3 times and the rep told us it was completed. My Dad called internationally several times and when we got the bill, we were charged total of over $300. The monthly cost for the phone is around $80 and I found out when I called Verizon rep about the cost, they said it was due to International calling and that my Dad's plan did not include International calling plan that I specifically asked when we were at the store. Never doing business with this company ever again. read more

I've been here a few times. Staff always helpful. I went today because the new phone I got was being a pain. They fixed the problem quickly. In and out within 10 minutes. The store is always clean with nice displays. The store is very close to home which is nice. read more

First visit left a bad taste in my mouth, the young man who helped me wasn't very friendly or helpful and I left feeling ripped off, however, when I returned to this location to fix a problem that my previous visit caused Tim was there to help, I left feeling better about this location. read more

DONT SHOP HERE! THIS IS NOT A VERIZON CORPORATE STORE!!!!! There is a big difference between corporate owned and operated vs Verizon Wireless "authorized retailer."Verizon's corporate stores have a standardized 30 Worry Free Guarantee policy that offers a new phone or money back. The return policies of authorized retailers may differ (I had 15 days - which wasn't long enough to realize what a piece of crap they sold me!). Authorized retailers can offer different prices (my phone cost more=higher monthly payments) on phones and accessories, while VZW direct agents have standardized pricing (and they don't get incentive kickbacks like "Authorized Retailer" agents). Only corporate locations can offer VIP upgrade discounts if you're enrolled in the program, and not all authorized retailers honor the Early/Annual Upgrade option. Go to Harbor Center store or the Kiosk in Annapolis Mall. They are the "real" stores, and you are treated fairly there. Can't say the same for this place! You've been warned! read more

Awful experience!!! I bought the Tech protect warranty a few years back, when I went to actually use the plan last week I found out all of the Terms and Conditions had changes with ZERO notice. The Warranty that started as replacement with a new device at the store is now replacement with a "mixed stock of refurbished devices" mailed to you with no guaranty of quality. On top of the decrease in warranty quality/coverage the cost remains the same. I will never be using Cellular Sales again and I would strongly urge anyone else to find an actual Verizon wireless store instead of "authorized retailer". To put the icing on the cake the customer service department was not helpful at all while trying to get better information about this change. read more