Do NOT use this service for phone repair. I brought my phone in with a cracked screen. They…read moreordered a new screen which was put on a week later. After the new screen was installed, my screen would be nonresponsive randomly throughout the day for anywhere from 15 minutes to an hour. It happened each day after phone repair. In addition, the screen would no longer read Mt fingerprint. I re-added it to the phone. It worked for a few minutes, then working again. I brought the phone back in to get the screen replaced again with the correct phone. This time, when I came back, the manager opens the store an hour late. I informed him I needed to come back another day as I couldn't continue to wait. As I was driving my children to an event, the manager called me to ask me to come back. I informed him I could not due to my schedule and he became aggressive and belligerent to the point that my children were afraid for me. I discontinued my call with him and requested the technician call me to schedule me coming back. After talking to the technician, I scheduled my return. The 2nd time they repaired the screen, 2 days later the phone started glitch then went black. I returned to the store and they would not issue a refund. I di not recommend this business as they are not customer friendly nor do stand behind their products or services. UBreakfix is cheaper and has a 1 year warranty.

I brought in my younger brother's iPhone for repairs. Both front and back screens were cracked, and…read morethe screen had a burned mark from being too close to a candle. All was fixed for $190. Other places were charging $250-300. The owner left it as good as new! I definitely recommend it!

I'm truly grateful for the exceptional service I received - the owner's expertise and…read moreapproachability are a rare find, and I'm thrilled to have my phone up and running again, thank you much

Mac Medics has been a great addition to my business and home. Between the office and home we have…read moreat least two dozen Apple devices. Several of them have been into Mac Medics for service and my experience has been nothing less than first class, speedy and believe it or not; fixed!!! Getting things fixed the first time around sometimes is a rarity but not with Mac Medics.The ones that could not be fixed have been replaced by Mac Medics. The owner is always on the premisis and hands on. I have not been to the Mall since Mac Medics opened!! Jeff H. will meet you at the front desk and will expedite the service you need. Thank you, Rich Garden Chesapeake Oral Surgery Associates

Great friendly fast service! I was out and about and…read moredecided to look for a cell phone repair spot. I looked on YELP and found this place. Had a lot of really good reviews, so I decided to stop by. I dropped my child's iPhone 6s around 2:15...screen repair service was complete by 3:40. In addition, they offered good advice about additional care for the phone. The price was lower than most kiosks. I will definitely return here!

I brought in a working $2,500.00 laptop with sticking keys…read more It cost $200.00 + to get it fixed. I day later the screen would not come on. After $220.00 more NO COMPUTER! Two months and $420.00 they say 'Sorry' here's $220.00. There are some competent helpful and friendly people who work there. and obviously some totally incompetent frauds!

Joe is who helped me. He had the part in stock that all the other places had to order for a note 20…read moreultra. Not only that he had the best pricing! Everywhere else was almost 500+. He not only had the part but had it done in an hour for me ! It works brand new ! Very friendly and quick to respond. I would recommend to everyone. All the other reviews I saw on Google were right. Great service and customer service

The glass back of my iPhone XS was broken from a fall. After texting with Joe, I dropped off the…read morephone to be repaired. He quoted me a same-day repair for a very reasonable price. He was very nice and easy to work with on my issue. Since I had such a good impression of him and his company, a friend asked if they also work on computers. Joe said he would take a look, and he was able to reinstall an old MacOS build on an older machine. When I received my iPhone, the repair look good as new! I could not recommend Joe and LURE Mobile higher. Thank you!

Took a computer to this team to get it fixed. These guys are detail oriented, very knowledgeable…read moreand extremely friendly. I am glad I found them and don't plan to go anywhere else.

I had a very disappointing experience with this business, and the customer service was extremely…read moreunprofessional. I scheduled an appointment for 6:00 p.m. through their online booking system, which requires you to select the specific service you need. On the day of my appointment, Chesley called and told me I had to arrive by 5:00 p.m. because my service would take two hours and the business closed at 7:00 p.m. When I asked why the scheduling system allows one-hour appointment blocks if certain services require two hours, she couldn't provide a reasonable explanation. I then asked which service she had listed for my appointment, and she named a completely different service that had nothing to do with the issue I was bringing in. Despite their scheduling error, I was told the only way I would be helped was if I arrived by 5:00 p.m. I left work early to accommodate their request and arrived at 5:05 p.m. after being delayed by heavy traffic on Route 50. When I arrived, Dennis was dismissive and unprofessional, telling me there were other customers ahead of me and that he would "get to me when he got to me." That raises an obvious question: What is the purpose of making an appointment? If appointments are not honored, customers should be told that upfront. This is especially frustrating when the service is expected to cost approximately $100--this was not a free community service. The entire experience demonstrated poor communication, inaccurate scheduling, and a lack of respect for customers' time. I will not be returning and cannot recommend this business based on my experience.

The repair of my older iPad was excellent and communication with Sampson was straightforward…read more I received a prompt apology and promise to improve from the poor communication (overpromising, not being informed of delays) I experienced, so I am amending my 3 star review.

SO when you're in a crunch and you crack your phone on a damn brick paver, what do you do? If…read moreyou're like me, you have NO idea especially because time is not on your side. Chatting with some folks And they mention a mobile phone repair service which you're thinking is too good to be true... or is it? Went online to the website and made an appointment at 8:53 AM figuring it was a longshot that they would actually be able to accommodate my 12 noon request and voilà-Joe comes to the rescue! He calls me and lets me know he's en route to my location and would call me upon arrival, which he surely did. He came upstairs to my office, fixed my screen, provided me with another screen protector at a relatively minimal cost and he even helped me and my crazed self become untangled from my necklace and headphones (don't ask!). Joe was super cool, personable and most importantly-fast! 20 mins later, screen was fixed and he was on his way. I honestly think he was finished sooner than he called me but was giving me a few more minutes because I was so frazzled. Excellent customer service and job well done. Truth be told, I'm hoping I never have to use their service again however IF I do, they are the ONLY company I will call. Thanks Joe!

2 years later and I am still owed $1000 for a tv I paid for and never received. This guy is a joke…read more my husband used to work for him as a side job through college, and he let his emotions get in the way because my husband didn't notify him before he proposed to me. i guess he decided he didnt want to be friends any more (boo hoo) and kept my money. very immature and clearly doesn't care about you as a customer. go with someone else is my advice.

Jason was fantastic. He Responded quickly, came the next day and stayed until he had taken care of…read moreevery detail and answered all our questions. He left everything cleaner and neater than it ever was and followed up afterwards. We asked him to update our system and he was extremely knowledgeable and experienced. He charged a very fair service fee. We would use him again in a heartbeat.

Wow incredible Service extremely knowledgeable staff…read morecould not believe how great my experience was Took our call responded with Awesome Tech within hour Who took time to explain everything and had our System up in an hour Highly recommended business Then a follow up call to say Thank You!! Thank You !!!

Helpful and definitely cheaper than other computer repairers. My husband's computer was fixed with…read moreout any sales pitch.