I got my phone screen repaired at The Fix in downtown Annapolis on April 20, 2026, and within 24 hours my phone was in worse condition than when I brought it in.
Before the repair, my phone had no lines, flickering, or LCD issues--it just needed a basic screen fix. The very next day, a vertical line appeared and the screen started glitching and twitching. That damage was not there before they touched my phone.
The way the whole transaction was handled also raised concerns. I paid cash and was not given a receipt until I specifically asked for one. The employee had to look around for a receipt book, and when I finally received it, nothing was explained--no warranty, no terms, no breakdown of charges.
I was never asked to sign anything before the repair, and I did not knowingly sign anything after. However, the receipt contains fine print saying "by signing" you agree to their terms, which were never reviewed with me.
The pricing is also questionable. The receipt shows $90 plus $8 tax, but Maryland sales tax is 6%, which would be $5.40. There was no explanation for the difference.
There is also no documentation of the phone's condition before the repair, yet I am now left with LCD damage that costs significantly more to fix than the original issue.
So at this point, I paid for a repair, my phone is worse than before, and I'm left with a bigger problem and no clear accountability.
I will be going back to request a full refund and will pursue further action if this is not resolved.
If you're considering this place, make sure you document everything, ask questions upfront, and don't leave without understanding exactly what you're agreeing to. read more
