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Verizon

3.5 (6 reviews)
Closed • 10:00 am - 7:00 pm

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7 months ago

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4 years ago

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6 years ago

Sales representative was very helpful and she gave me a great deal on the Samsung Galaxy A51. Switched from the Samsung Galaxy J7.

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6 years ago

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7 years ago

Terrible customer service. Go to the authorized retailer at harbor center this place is a joke

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Victra

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4 years ago

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Verizon

Verizon

(75 reviews)

$$$

It's takes hours to see somebody. This is like being at the DMV. Terrible customer service…read more Employees don't care

I called and made an appointment today. I did receive reminders on my phone so I know the…read moreappointment was recorded. When I arrived, I waited around and eventually one of the guys who was walking by asked if I had been checked in, and he took my name. That minimal contact was it. No one checked on me again or even looked at me twice for half an hour. Eventually, I walked towards the back and told a young woman that I was waiting for my 3:00 pm appointment. She said they would get to me when someone was free. I asked for an estimate of the wait time and she had no response. Usually, in the past, someone in the store at least calls out and greets customers coming in the door in a pleasant tone. Not so here. I understand they are busy, but the whole atmosphere was surly. Eventually, after 40 minutes, one rep who was helping someone else asked what I was waiting for. Then he started to assist me while he was still working with another customer. He was pleasant and helpful, but he explained that he is not actually assigned to that store. Maybe that explains a lot. Because customer service did not seem to be assigned to that store either. I get that they are busy. But a smile and a greeting when people arrive would go a long way. Kudos to Aaron, the visiting Verizon employee with the pleasant attitude who eventually helped me.

Verizon - mobilephones - Updated May 2026

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