It's takes hours to see somebody. This is like being at the DMV. Terrible customer service…read more Employees don't care

I called to ask a question and a man answered, and he wasn't very helpful or that nice. He just…read morebrushed off what I said and told me "I don't know what you're talking about you're just gonna have to come in and talk to someone" then rushed me off the phone Not very helpful and kind of rude in my opinion.

So far I am just waiting to buy a phone. Why is it so hard to purchase a phone in the store…read more There are so many sales people in the store. The guy walked away after arguing with a customer. He seemed to storm off. I think he was upset because the customer was rude. I will give an update if I purchase the phone! I am trading a iPhone 12. It lasted a long time! Update- I had to wait over 2 hours to erase my data on my phone, set up new phone and make the purchase. I purchased the 17. Another criticism, the Asian sales person who set my phone was good but the men he abandoned me. Then this young man (from New Hampshire) helped me because I sat down at his table. He told me some inside secrets so I appreciated what he did for me. I finally left the store at 2:00 pm.

I pushed my way to the manager, and demanded the best Apple Genius possible (yeah, sorry…read more. curmudgeon walking) Todd arrived and humo and patiently walked my 81 year old dad and I through migrating from a borrowed 6S+ to an actual iPhone. Go Todd!!

I've been trying to get a proof of purchase for an iPad from 2019, which Apple requires to restore…read moremy device, and AT&T has been an absolute nightmare. Despite repeated requests, they cannot locate old receipts and their system provides almost no help. Customer service passes you from one rep to another, and I was given conflicting information about whether it's even possible to retrieve historic purchase records. It's ridiculously frustrating that a company the size of AT&T cannot provide basic documentation proving I purchased a device on my account. For a simple request like a receipt or proof of ownership, the process is long, confusing, and unhelpful. If you ever need old records from AT&T, prepare for hours on the phone and very little resolution.

Nice service, but they always sign you up for Asurion insurance without your permission. It has…read morehappened the last two times I have visited the store. During the last visit, the guy even said that he was not signing me up for it. Turns out he did. Now I am on the phone trying to figure out how to cancel it! Waste of my time!

I came in and got screen protector put on Eddie helped me. He was absolutely amazing. He's been…read moreextremely informative. He went above and beyond a really helped me out. I really appreciate the store because of people like him. He was really helpful with all my questions. Absolutely amazing Customer Service.

They were very helpful to me here when I needed my e-sim replaced. I didn't realized they closed at…read more8pm on Mondays. They were very pleasant and quick and resolved my issue in under 5 minutes. If was great.

Meh... always a somewhat frustrating experience…read more First, the relatively positive portion: My family and I went in a week ago to upgrade our phones. We waited a bit, but a relatively helpful salesperson came and worked with us. We took a long time because we were getting two new phones. She had to walk us through different options and then help us transfer our data to the new phone. She sometimes had to walk away from us to help other customers. It was understandable that she couldn't sit with us the whole time. When we were done, she told me to hold on to my old phone until I was sure that everything got transferred correctly. I appreciated her thoughtfulness. Now the not so positive portion: A week later, I returned to the store to submit my old phone. They were busy today as well. No one tried to help me at first. Eventually, one of them told me that they'd be with me "in just a few minutes." More than a few minutes passed, and another customer came in, who was also directed to wait. There was no mechanism to distinguish who was there first. Meanwhile, the existing customers were still hemming and hawing over all the possible phone choices and the employee just stood by, not particularly interested in parallel processing, unlike the person we worked with last week. I don't expect to be served immediately, but it would have been nice to know how long the expected wait time was, and to be given some sort of indicator that there was some sort of a service queue. I would have also been happy to just go away and do everything over mail instead of bothering them if the store only wants to sell new phones to customers -- if they could have just told me. The store could have been more efficient if they do just the bare minimum of triage or expectation setting.

AVOID AT ALL COST!! The staff at the Forest drive in…read moreAnnapolis MD are one of the worst staff I have ever experienced. No one is helpful at all. They hate their job and they just want to do the bare minimum. They don't care about the customers and I am glad I closed 4 accounts with T-Mobile. After returning my equipment, the staff member said they cannot close the account in-store. I called the main customer service line for T-Mobile and they were surprised that the local store could not do this. They apologized for the lack of support provided by the local store and mentioned they will investigate further. I also witnessed how the handle calls while in person. They refuse to help customers and quickly dismiss them.

Worst Cricket store with the worst customer service ever. Maybe if I was Hispanic I would have been…read moretreated with some respect!! Don't go to this store !! They won't help you and find all cost to avoid doing their jobs . I will write the corporate office

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Annapolis store today.

Could not find a repair ticket number which had been issued by Verizon Fios on email and in text (I…read moreshowed them both). No offer to make the call to find my order or rectify their mistake. Instead, they told me I needed to call Fios. After being a loyal customer for 20+ years, I expected more.

Erin is a wonderful asset to this store. She's patient and friendly. I truly appreciate her…read moreexpertise and caring nature.

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.