It's takes hours to see somebody. This is like being at the DMV. Terrible customer service…read more Employees don't care

I called and made an appointment today. I did receive reminders on my phone so I know the…read moreappointment was recorded. When I arrived, I waited around and eventually one of the guys who was walking by asked if I had been checked in, and he took my name. That minimal contact was it. No one checked on me again or even looked at me twice for half an hour. Eventually, I walked towards the back and told a young woman that I was waiting for my 3:00 pm appointment. She said they would get to me when someone was free. I asked for an estimate of the wait time and she had no response. Usually, in the past, someone in the store at least calls out and greets customers coming in the door in a pleasant tone. Not so here. I understand they are busy, but the whole atmosphere was surly. Eventually, after 40 minutes, one rep who was helping someone else asked what I was waiting for. Then he started to assist me while he was still working with another customer. He was pleasant and helpful, but he explained that he is not actually assigned to that store. Maybe that explains a lot. Because customer service did not seem to be assigned to that store either. I get that they are busy. But a smile and a greeting when people arrive would go a long way. Kudos to Aaron, the visiting Verizon employee with the pleasant attitude who eventually helped me.

We were in there on 11/20/25 and had a huge problem with my elderly mother's phone. ZACK was the…read moreBEST!! He was super patient and kind and friendly and knew what he was doing. Give that young man a raise and promotion!!

I feel scammed. Took my head phone in for repair. They charged me $299. I get a replacement that…read morewere not the original pair. The replacement had the same issue. I go to the Genius Bar and the manager tells me to update my phone to resolve issue. I could have save $299.

I've been trying to get a proof of purchase for an iPad from 2019, which Apple requires to restore…read moremy device, and AT&T has been an absolute nightmare. Despite repeated requests, they cannot locate old receipts and their system provides almost no help. Customer service passes you from one rep to another, and I was given conflicting information about whether it's even possible to retrieve historic purchase records. It's ridiculously frustrating that a company the size of AT&T cannot provide basic documentation proving I purchased a device on my account. For a simple request like a receipt or proof of ownership, the process is long, confusing, and unhelpful. If you ever need old records from AT&T, prepare for hours on the phone and very little resolution.

Nice service, but they always sign you up for Asurion insurance without your permission. It has…read morehappened the last two times I have visited the store. During the last visit, the guy even said that he was not signing me up for it. Turns out he did. Now I am on the phone trying to figure out how to cancel it! Waste of my time!

They were very helpful to me here when I needed my e-sim replaced. I didn't realized they closed at…read more8pm on Mondays. They were very pleasant and quick and resolved my issue in under 5 minutes. If was great.

I went yesterday to replace my phone. I was getting a new phone, a cover and a cord. The agent…read moreexplained that If I got 3 extras, I would get a 25% discount. I told him I was happy with what I ordered. Then he asked me if I wanted the Apple protection plan and I told him no. He asked me if I was sure and I said I was. Then he started talking about the benefits of the plan and I told him "You just lost a sale" and walked out.

AVOID AT ALL COST!! The staff at the Forest drive in…read moreAnnapolis MD are one of the worst staff I have ever experienced. No one is helpful at all. They hate their job and they just want to do the bare minimum. They don't care about the customers and I am glad I closed 4 accounts with T-Mobile. After returning my equipment, the staff member said they cannot close the account in-store. I called the main customer service line for T-Mobile and they were surprised that the local store could not do this. They apologized for the lack of support provided by the local store and mentioned they will investigate further. I also witnessed how the handle calls while in person. They refuse to help customers and quickly dismiss them.

Lacey was unhelpful when I came in. It took another employee to acknowledge I was there and to…read moreprovide help. She then took it further to continue to be rude when I am a T-Mobile customer patronizing her place of employment. Baffling but if i was not a customer and came in to be one i would have went somewhere else. Racism/rudeness while on the job should never be tolerated EVER.

Worst Cricket store with the worst customer service ever. Maybe if I was Hispanic I would have been…read moretreated with some respect!! Don't go to this store !! They won't help you and find all cost to avoid doing their jobs . I will write the corporate office

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Annapolis store today.

Erin is a wonderful asset to this store. She's patient and friendly. I truly appreciate her…read moreexpertise and caring nature.

Marquise did a great job taking care of my family this week! We changed our mobile plan provider…read moreand he was patient, professional and knowledgeable. Look forward to recommending others to the Verizon Arnold store.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

I went in for simple repairs, front screen and back glass. They managed to mess up my phone and…read morewasn't able to make phone calls afterwards. Apple told me they forcefully messed up the pins for the antenna, and the only option was to swap the entire phone as it was done for. They confirmed it was the third party screen from this shop. I tried contacting a manager or someone higher management and could not contact anyone. Don't come to these places, get your phones fixed by professionals. In the off chance they mess up your phone, they won't take any liability. Garbage.