We were in there on 11/20/25 and had a huge problem with my elderly mother's phone. ZACK was the BEST!! He was super patient and kind and friendly and knew what he was doing. Give that young man a raise and promotion!! read more

I feel scammed. Took my head phone in for repair. They charged me $299. I get a replacement that were not the original pair. The replacement had the same issue. I go to the Genius Bar and the manager tells me to update my phone to resolve issue. I could have save $299. read more

So far I am just waiting to buy a phone. Why is it so hard to purchase a phone in the store. There are so many sales people in the store. The guy walked away after arguing with a customer. He seemed to storm off. I think he was upset because the customer was rude. I will give an update if I purchase the phone! I am trading a iPhone 12. It lasted a long time! Update- I had to wait over 2 hours to erase my data on my phone, set up new phone and make the purchase. I purchased the 17. Another criticism, the Asian sales person who set my phone was good but the men he abandoned me. Then this young man (from New Hampshire) helped me because I sat down at his table. He told me some inside secrets so I appreciated what he did for me. I finally left the store at 2:00 pm. read more

Apple Annapolis - Really? - Electronics Near Me - Annapolis, Maryland

I'm amazed when I look back and see my previous review on Yelp was 8 years ago! I still give this store 5 stars. I am always treated professionally and still enjoy shopping here. I went there today to have my iPhone repaired, we ran into some issues and had to restore from backup and didn't have it fixed. But the "Genius Bar" person was so professional and honest, I can't get upset about that. He worked and found a solution for me before I return to Europe. I can appreciate that. I wish my budget allowed me to buy many more things there, but I'm happy with what I have. read more

Apple Annapolis - Electronics Near Me - Annapolis, Maryland

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Staff was incredibly rude and continuously talked at/over me and did not seem interested in providing any assistance. Maybe the lady was just having a bad day but this was an unpleasant experience. read more

Can't believe I drive over an hour to Apple Store to purchase a new iPhone and after trying to find a sales person in the confusion of the store an employee told me they had no new iPhone 17 in stock read more

Pleasant surprise. They restored my two iPads. Emelia was awesome! She was very professional, answered all of my questions and took time to help me though the store was very busy at the time. read more

My iPhone has been frozen since yesterday. I could not reset it on my own. I visited this store for assistance. I was greeted shortly after walking into the store. The associate asked how could he help me. I shared what was wrong and he fixed it right on the spot. Of course whatever he did looked super simple but hey, I was able to do it. Now I am a happy camper again. I was so lost without my phone. read more

Apple Annapolis - Exterior view - Electronics Near Me - Annapolis, Maryland

Large area in the mall with large glass doors but they are seriously unorganized. My son had an appointment and we waited forever. There were plenty of workers but I think they have begun only being concerned about sales and not service. read more

Apple Annapolis - Electronics Near Me - Annapolis, Maryland

Terrible customer service. The worst apple store i have ever experienced. I get there early for my appointment and some how they don't assist me until 30 minutes after my appointment. The store wasn't busy, they have employees just talking to each other. A woman comes and helps me but then walks away to never be found again while in the middle of helping me. I had to flag someone else down who initially helped and told me they would write a link down for me but never did. When i finally found them they told me that i could write it as if i had a paper and pen. They also told me wrong information about my device that did not work. read more

EXTREMELY HELPFUL, FRIENDLY AND KNOW THEIR STUFF!!! Arrived in APPLE STORE ANNAPOLIS in panic, iphone illiterate, and hopeful for assistance. Everyone was quickly available and Brianna stepped forward to assist. She knew her product, put us at ease and solved the problems with the patience of a saint! Chris stepped in also to helpfully and patiently assist. Thank you for the reassurance, great attitude and ability to have the fortitude to solve our problem with confidence and patience! *****FIVE STAR & more! Brianna is irreplaceable!!! read more

Made an appointment to speak with a technician and arrived early. Was told to wait. I did, and continued to wait and wait, TWO hours and no one helped me! It was so frustrating watching others who arrived after me getting served. Terrible service. read more

Well, Luke was very cordial and helpful in the beginning. I had an appointment at 1:15pm. He started out fine but then went to another customer and didn't return for 25 minutes. He seemed to be very patronizing when I complained a little and another woman who I complained to was very rude. Her name was Jess talked over me and tried to convince me that maybe my Mac was too old. Luke did return and was much more pleasant. My advice to this store is to treat us like humans. I really don't want to play the race card but the woman that Luke left me to help, was of his same complexion. I'm black by the way. read more

They are rude and really don't want to help We just wanted an Apple Watch and when we finely got one would not assist in set up. Not a good experience read more

Terrible service, horrible attention, if you don't ask they don't help you, they don't care even if your appointment is in the system, say they're not interested, they don't help you, 20 minutes late because I asked otherwise they don't care, it's a very lousy store, I don't recommend it. read more

The worst experience. My mother-in-law had an appointment to be seen at 5:15 to replace a battery. She was told that it was going to be 2 hours and 45 minutes until that task could be done. I was at work and volunteered to pick it up on the way home as long as I could do it. I told them to be sure that I could pick it up. I was told yes as long as I brought identification. Fast forward 3 hours later. I'm here. Easy right. Just tell them I'm here to pick up my mother-in-law's phone right? NOPE. I was told I didn't have authorization to pick up the phone. I called my wife who said that she saw the original apple employee put my name in. I was still told that I couldn't pick it up. I asked how to resolve and was told that my mother-in-law would need to call the store. WTF. I spoke to my mother-in-law on the phone and had her describe the original employee and said I would FaceTime the employees. At that point the employee said she would talk to a team leader. She came back and said they found me in the computer. I asked what happened and she said she could not tell me and never explained what happened. When picking up the phone from the repair people, I learned that the people "up front" can't see alternate pick up names and they should have checked with repair people in back. What a fail Apple. After half an hour of bickering and another 15 minutes waiting for the phone to come out, no discount. read more

Yikes! Apple the love and hate relationship. I mean I love Apple but when I have to come face to face, I think there is a slight bit of H A T... nah it's not that deep! But geeeeeezzzzzz! Why don't they have more techs on duty? Think about this? Millions of Apple Customers, few Apple Stores, and just a hand full of techs? Is that logical? No it really isn't. Perhaps that is why they pay $18 a hour for the rep to tell you that there is a 2.5 hour wait or even better make an appointment but you may still have to wait? Huh? Oh Apple how I need to detach my life from you! Anyhow, typical visit. Apple people are always happy, the service is always great but the wait is hella long! It's crazy! Nothing special. Three stars cause I waited only for the time frame to be 30 minutes off and later. Yikes. A whole day messing with an cell phone issue. Errrrrrrrrrrrr read more

Apple Annapolis - Electronics Near Me - Annapolis, Maryland

I came in for a repair. They greeted me at the door and a technician diagnosed my computer issue quickly. They repaired it overnight by and I was able to pick it up the next day. read more

Visited the Annapolis Apple Store on Monday, May 5, 2025. We were immediately greeted by Gavin and he assisted us for our entire time. First, he solved my issue in not receiving email on my iPhone (even though I could get them on my iPad). He knew just what to do and was professional and patient with me in not following all he was doing. He was great and I hope his supervisor reads this review. Then he showed me new Apple Watch bands for my size. He had to search in the back but found the one I asked for! He could have just said they didn't have my size, but he went above and beyond and hunted it down! Lastly, during our visit there was a very rude female customer who attempted to complain that Gavin assisted us first even though she had been waiting. Not the case, he was waiting for the next customer to walk in and it was us, not her! She attempted to report him to a manager but it sounded like she was someone who frequents the store and can be difficult. If you need assistance, please ask for Gavin. We will each time we shop there! TY Gavin!! read more

Well Apple need to get a few thing straight. I made an appointment on Sunday to get my cracked screen fixed they took me on time but after the tech put all my info into his computer he said just a sec I have to check something. He came back said he couldn't have my phone fix that day I would have to come back on Monday to get it, Apple should know how many phones they can take in a day to repair for same day and have a cut off time at say 4pm. I returned on the next day and they fixed it in just over an hour. Apple has a bad system set up for Covid-19 they have many people outside the door keeping people separated but yet they only have one glass door open for going in and out. They need to have people go in one door and out at the opposite end. Then people won't be congested at the door and the COVID-19 police they have won't be telling people you have to stand back. read more

Yesterday someone walked into this store and bought 2 iPhones with my debit card. How, I'm not exactly sure because I have my card in my physical possession. I called and tried find out how someone can pay with a card they don't have with them but they weren't able to answer my question. They only stated they would be able to work with law enforcement and my banking institution. I have already filed a fraudulent case with my bank and have filed a police report with the police. I write this review because I'm concerned that this store is just looking to make sales regardless of where or how the payments come from. Be careful and mindful. This store doesn't seem to care much for it's customers. When I attempted to leave a review on google, it appears they've blocked people from leaving any additional reviews on their site. Look's like a lot of their most recent reviews aren't favorable. read more

Apple Annapolis - Disabled Reviews - Electronics Near Me - Annapolis, Maryland

I'm a bonafide and certified APPLE HEAD! Not what Martin's mama used to call Gina constantly on "Martin," but a person that proudly owns Apple products. Ha! On this particular occasion, my sis and I were updating our phones and decided to do so in-store. Note to others, if you're purchasing a phone, you don't have to make an appointment, you can just walk-in. We strolled in on a Sunday morning when the Apple Store first opened and were greeted by a young lady by the name of Tab. That's her nickname, can't remember her government. Soooooo glad we had her as a sales representative because she literally went above and beyond for us. She was patient and very knowledgeable with our products. Tab helped us wipe our old phones clean, set our new phones up, set my sister's iWatch up, show us a few new features on our phones, and explained the different options of phones available. I was expecting a headache with trading in my phone and purchasing a new one, but it was really an easy task, thanks to Tab. Actually, this was the best experience in purchasing a phone I've ever had and I accredit it to her. A few customers seemed to get annoyed that she was helping us for so long, not sure why because their were plenty of employees available. Even a couple of employees seemed annoyed. She was doing her job! When customers spend money on big ticket items, they want to make sure they leave knowing how to use their products. Enough said. Such a wonderful experience and glad Tab was there to assist us. Otherwise, who knows the outcome. Apple Heads Unite!! read more

Felt nothing but welcomed, Gavin gave an amazing demo for the apple vision pro! If you stop by annapolis mall I would absolutely recommend stopping in. Selection of items was wide even including beats. A little pricey but i'm sure it's all worth it. read more

The customer service here was so helpful! I was treated in a professional and kind manner. The process was very streamlined and efficient. I definitely recommend this location. read more

Rude and arrogant. Purchased a new iPad and turned in my old one for $109 trade in. Now I'm getting automated emails from Apple asking when I'm going to bring in my old ipad for them to honor the trade in. Went online, but they said i had to call the store. I called the store, got someone on the phone. I said my name and asked for theirs. He says "you're talking to Apple Annapolis". I ask his name again and he says "apple Annapolis". I ask if he wants the order number, and he says "no, not really" and then hangs up. Been calling for 30 minutes and now one one is answering their phones. read more

This store just wants to sell things to people. They have 10 people waiting in their cubes yet everyone who wants to buy something is being helped. Why even make an appointment when you can't keep up? The workers are oblivious. read more

Had the worst experience here. In general, the first associate that refused to give me her name, she looked middle eastern and wore a head scarf. She turned her back to me and refused to answer any questions I had. She got her manager, who also was not helpful, when asking her name , she refused to write it for me, but instead pointed to her arm tattoo...BEE. I was on the phone with Apple at the time, the number she gave me. So called Apple was a worthless point of time because Apple can't help you with any store purchases. It was up to the manager to deal with the issue in the store. The manager refused to deal with any issues at hand. The manager also stated that she would circle back around to me, I was in the store approximately 40 minutes she never came back to me. Say I got nowhere with the help in the store and I also got nowhere with the help online. The store associates refused to give me their name. read more

The staff that are supposed to help out activating new devices are totally disinterested in helping out. I brought my new iPad in to get activated and the first person that was assigned to me left in the middle oF things and said someone else would come by and help. After waiting quite awhile for another person to come by, I asked for someone else to help me and he told me that I could finish the activation myself at home. I am at home now and am struggling with getting my new iPad set up. I am sorry I purchased my iPad at that store. STRONGLY RECOMMEND DOING YOUR BUSINESS SOMEWHERE ELSE. read more

My phone randomly shut off. went in to figure out why. They claimed it was a computer issue but refused to tell me why it shut off or what's broken. Wasn't even using my phone when it shutoff. The staff was also kind of rude and didn't seem to really want to help. WILL NOT be returning. read more

I came in because I needed to trade in my old phone and watch for gift cards. Upon me entering the store nobody greeted me it wasn't too busy but everyone seemed to rather occupied with other clients. It wasn't until I began looking at merchandise that I was asked if I needed help. Tay helped me he was polite and very attentive, I was in and out rather quickly. read more

The Apple employee at the front told me to wait in a line. After waiting for 10 minutes I was told I could not enter the store without an appointment. I was also unable to purchase anything even if I knew what it was and if they had it in stock. I then asked if I can order it online and simply pick it up there. I was told I would need to come back to pick it up. The service here is atrocious and I will not be returning. Fortunately I was thinking of stepping into the Apple ecosystem and did not make the leap yet. read more

I went into the store knowing what I was looking for. Once in the store the person who helped me was not helpful at all. She knew nothing about the iPad I was looking for or any of the accessories. The only thing she could tell me was that they had nothing in stock. It was a waste or time. If you're considering an Apple product I wouldn't recommend going to this location for any help. read more

Great store with very knowledgeable staff. They fixed my phone and replaced several hardware parts within 2 hours. The wait to be helped after walking in the door was very quick (on a busy Saturday afternoon). Good job team! read more

Went in today for an iPad around 5:30 was helped immediately not busy and didn't have an app! Danae,helped me and went above and beyond and what she didn't know she asked and we were able to get it done ! She was a pleasure and would come back for her. Thank you so much for your help and great customer service. read more

Quick update. The phone is still working which confirms the stands at the mall do a better job than the tech crew at the apple store.

Service is not good, you wait a minimum 10 minutes before someone talks to you OR you have to get up on your own and get half rude with them to make them move faster, people have place to be at. Why make us schedule a time if i'm not going to be seen at it. read more

Service was outstanding, as usual. The wait was long but well worth the wait. Bought a new phone and the whole process was quick and easy and completely efficient. read more

If I could give ZERO Stars I would in this particular case. This story might be a little long so bear with me. My son and I go to the Apple store in Annapolis for the possibility of me purchasing a new phone. No big deal right? Well this is the backstretch of the COVID-19 pandemic, I get that so there are some lingering residuals with folks about it so bear that in mind. But once again the Apple store is open for business and we can go in and browse and shop away :) GREAT RIGHT!!!!??? WRONG!!!!!!!! Let me explain as to why I say wrong. You still have to wear a mask. No big deal yet again. However, when you are trying to conduct business and have to open your phone or open certain apps that you will need to require you to fulfill said transaction, you have to remove your mask a bit to open your phone or certain apps and put it back on. The associate and I were working together while the other guy at the door who was telling folks to kindly put on their masks or get one from him as he had extras, nice guy he was by the way. I even apologized and begged for mercy in a fun way with him and he laughed too. But, here is where it gets a turn for the worse and why I am for the first time ever placing a ZERO STAR on this location. A tall Black man with glasses on and a black hat with a blue shirt with the Apple logo on it, (before you even come close as to asking what I look like or where I am from look at my photo) approaches me while I am opening the app on my phone and tells me " sir you need to put on your mask". "Yes ok, (mind you I am still cheerful at this point) I am just trying to open the app so the other associate and I can finish what we are trying to do." He says "Sir you need to put on the mask"....mind you my mask on at this point. This is where now I start to get heated because of the level of disrespect this person is sending my way. I told him " My mask is on, I am just trying to open my apps so the associate and I can finish what we've started", "Well...he says.... you go out of the store and do so." Yes folks he said that. Again that is when it went even further. I told him "You need to get away from me now and leave me alone to finish what I was doing." He told me he did not have to. Oh really now? And yes this is where I get kicked out of the Apple Store in Annapolis because of this next immediate statement " Dude my mask is on, and I have told you several times what I am doing now get the F*** away from me!!!" Yes I was loud as he was too. "That's it you aren't purchasing anything from here! GET OUT!" I wasn't going to leave until I spoke to the manager. Well behold!! Guess who the manager was? Yep you guessed it! The fool who came at me wrong. His name is either Akeem or Hakeem. I think it is Akeem. But either way, he was the reason Apple did not gain any money from a loyal customer today. Oh and he was also bragging and showing out like he is the big man on the block to the employees. But what gets my goat is that Akeem or Hakeem, spoke to a white lady ( I believe she was an assistant manager) she seemed very nice, being all big and bad talking about me and what he could do to me, ( he thought I didn't hear any of that). But as I am explaining to her she said he wasn't being disrespectful I said ma'am, you weren't even out here when he was. She quoted down on that but she said they do not allow customers to disrespect them, so I asked her, if it's ok for a manager to disrespect the customers? She said no. And that is when I said "My point exactly". Was there a complaint registered about him?, yes indeed, to Apple directly (nice lady by the name of Dominique was extremely helpful) and to the Mall Management of which certain folks at the mall told me to file a complaint to the mall Management because Mall Management doesn't tolerate this kind of disrespect as well. So I am saying all of this to you all, that if Akeem or Hakeem is there, prepare to be disrespected in some form of manner and he won't apologize for it either. Oh, one more thing, there is an article on cbsnews.com that states that Apple is dropping their mask mandate. That was dated June 14th, 2021 and of course today is the 16th of June 2021. read more

I don't understand the hype. Better deals can be found online for Apple products. I only come here when I have to because usually there is an exceptional wait to be seen by a technician. The employees are fantastic though. They are friendly and work to solve your issues. Management needs to just hire more of them to fix the long waits for help. read more

I purchased an iPhone 12Pro and had trouble with it from the time I turned it on. After hours and hours on the phone and in the Verizon Store, along with Apple, I was given an appointment for the Apply store for them to verify that the phone was defective. I was greeted by Brandon who helped me get set up with a new appointment because Apple Tech Support booked me a "sales" appointment. I returned the next day and Brandon remembered me and spoke to the tech guy named Dominique. Dominique took assessed the situation with grace and assurance and determined it was probably the phone that was defective. He followed through by getting a new device and moving everything over from the old phone to the new one. I appreciated both Brandon and Dominique for making my a positive experience. read more