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    AT&T Store

    2.7 (20 reviews)
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

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    6 months ago

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    1 year ago

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    6 years ago

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    6 years ago

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    8 years ago

    Kirk is ADORABLE. Took his time and made sure we understood everything. It was very easy getting a phone too!

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    8 years ago

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    7 years ago

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    6 years ago

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    12 years ago

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    11 years ago

    Kirk was great at finding solutions to meet our needs. I highly recommend him.

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    10 years ago

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    AT&T Store

    AT&T Store

    1.8(5 reviews)
    0.7 mi

    The AT&T stores in the Annapolis Mall is awful. There is one near the food court and this one which…read moreis in the main mall. I walked in to buy an iPhone 13 Max and they were ready to get started. I told them to check if it was in stock first before we got into it. They checked and the 512GB one I wanted was out of stock. I told them I'd check the Apple store and they turned into used car salesmen telling me to buy from them today instead of going to another store. Completely unprofessional and it quickly turned into a street barter exchange instead of a professional experience in a corporate store. The folks in the Apple store are professional and knowledgeable. Save your time and switch to another cellular provider or else buy your new phones online or on the phone. The people AT&T hire for these stores are awful. They have nothing but buzzword knowledge and are just interested in making a sale, not providing service.

    THIS STORE WOULD NOT SELL ME A PHONE. In despair and from from out of town, my only communication…read morewas through my Apple iPhone. In an attempt to repair my phone, they changed my Apple Id which, in turn, erased all of my data. In tears and again, no place to stay nor any way to communicate, this Annapolis Store caused me a great amount of anxiety. Misunderstood, my tears were that of "I'm stuck with no way to communicate." Unwilling to help, the associate (wouldn't give his name) Sandy-blonde hair, glasses refused to help, and threatened to call the police. I went to the Apple Store in Northern, VA who were astonished by the mistreatment in Annapolis. Their customer service was a striking contrast to the Eastern Shore. Fair Oaks Mall Apple gets my 5-Star rating. Annapolis Mall Apple gets none (if possible) STAY AWAY FROM THIS STORE!

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    AT&T Store
    AT&T Store
    AT&T Store

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    Verizon

    Verizon

    1.8(75 reviews)
    0.3 mi
    $$$

    It's takes hours to see somebody. This is like being at the DMV. Terrible customer service…read more Employees don't care

    I called and made an appointment today. I did receive reminders on my phone so I know the…read moreappointment was recorded. When I arrived, I waited around and eventually one of the guys who was walking by asked if I had been checked in, and he took my name. That minimal contact was it. No one checked on me again or even looked at me twice for half an hour. Eventually, I walked towards the back and told a young woman that I was waiting for my 3:00 pm appointment. She said they would get to me when someone was free. I asked for an estimate of the wait time and she had no response. Usually, in the past, someone in the store at least calls out and greets customers coming in the door in a pleasant tone. Not so here. I understand they are busy, but the whole atmosphere was surly. Eventually, after 40 minutes, one rep who was helping someone else asked what I was waiting for. Then he started to assist me while he was still working with another customer. He was pleasant and helpful, but he explained that he is not actually assigned to that store. Maybe that explains a lot. Because customer service did not seem to be assigned to that store either. I get that they are busy. But a smile and a greeting when people arrive would go a long way. Kudos to Aaron, the visiting Verizon employee with the pleasant attitude who eventually helped me.

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    Verizon
    Verizon
    Verizon

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    Cellairis

    Cellairis

    3.5(15 reviews)
    0.7 mi
    $$$

    Had iPhone and iPad screens repaired April 22, 2024. Both had a new defect on the shield by April…read more25th. went to the kiosk at Westover Mall on May 6th and was told "it's ok. you can still use them". Also that it would've another $15 to do redo the phone.and $25 to redo the iPad and then was told "You should have purchased our protection plan for $9.99". Paid the $15 for the phone and bought the protection plan. They told me the screen was cracked on the iPad and it would be a $120 to fix it. products that last less than a week are a ripoff.

    I have used Cellairus many times before and really like them. They know their stuff. But this…read moretime it was a joke. I took my 5 year old iPad Pro to them after I finally dropped it and had a pretty good sized crack in the screen. When I called they said $100 then when I got there they said I mentioned iPad not Pro and it was $250. Fine still seems reasonable. I returned a couple hours later and the new screen was on. Oh one more thing... the touch sensor doesn't work any more. Maybe not a big deal to them but I use it constantly for passwords. He knocked off 20 bucks. That night I texted the owner... nice guy. He said take it in tomorrow and they'll fix it. Not true. Apparently the touch sensor will NEVER work so I am out $230 for an iPad that will tick me off constantly. I said put the old screen on since it was pretty usable with the original crack. Except the screen they put back on looked like it had a jackhammer taken to it. And now the home doesn't work AT ALL. And most of the screen isn't touch sensitive. I have to push the power button and spin it around to enter passcode. Good photo below. So I have my old iPad back but it is a complete piece of crap compared to what it looked like when I arrived.

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    Cellairis - This didn't happen from when I dropped it on the street with a case on.  Guess who did this.

    This didn't happen from when I dropped it on the street with a case on. Guess who did this.

    Cellairis
    Cellairis

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    AT&T Store - mobilephones - Updated May 2026

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