Paid $2,800 on top of line flagship Samsung TV. it has issues only 9 months old. You have to fight to get Samsung to honor the warranty. Now after calling the BBB I have a second repairman comming out. Unfortunately I can't trust the TV to work or how long it will work so I exiled it to basement. Don't waste big money. Costco has better deals read more

This is my third TV purchase, and I would not consider going anywhere else--best selection of Samsung TVs and best prices around. The customer service has been excellent. For my first TV, I needed some service, and they came out here and resolved the issue immediately. read more

Great selection of Samsung TVs. It was great to compare the pictures. Our salesman was professional and polite. Delivery was next business day and the delivery guys were respectful of my hous and property and handled the setup very well read more

Well, new Samsung Tv blackouts are worse and first repair man said our NEW TV needs parts (really??), said he would be back Friday. Just heard from repair guy -- he's cancelled Friday appointment. No repair or replacement date in sight. He did tell us that he saw where the TV is going bad because the lines at the bottom of the TV was a bad sign. No one has helped us, and I'm exhausted with all the arguing. $1800 for a broken TV that's 64 days old.... It comes as no surprise, but I'll never buy from Big Screen Store again. read more

We just completed our second and third tv purchase from the Annapolis Big Screen Store completely satisfied. Both Terry, and Darrell are extremely knowledgable providing assistance getting the best tv for your needs. read more

Jason was such a big help when I was buying my new TV. He was very helpful and knowledgeable.

This was our second time to buy from Big Screen Store-they always have a lot of knowledge to help us and the delivery is always quick!

I highly recommend The Big Screen Store in Annapolis, MD. I was able to call the store talk to Darrell and Terry. They helped me choose my new TV. They arranged for me to pay online. They arranged for delivery. The delivery men arrived on time as stated. They were very professional and considerate. I am very happy with The Big Screen Store in Annapolis, MD. read more

Nice to support the smaller guys. Good help, attention, knowledge. Happy to give them my business, they even found me an open box deal to save a little bit more money. Great transaction. Confidence in my purchase and will recommend them to others. read more

Outstanding service at point of sale. Sales representative was very knowledgable, provided options, but did not over sell. IT'S TRUE. Prices are better than Amazon! Delivery was on time. Delivery people tested sets to ensure TVs worked. Highly recommended. read more

Great customer service...thanks Jason! We ordered on Saturday and it was delivered and set up on Monday.

Very knowledgeable and helpful. Complete range of Samsung products on display. Would recommend.

I didn't need a new TV as I purchased a 75" Samsung a few years ago when they came out, but have been looking for an excuse to upgrade to the 85", which is what I originally wanted but it wasn't offered then. Anyway my son bought one and told me about the sale and that was it. We have a huge family room and you sit so far from the TV that the 75" wasn't cutting it with my poor vision as we grow older. Nice polite, friendly, and helpful staff. (Annapolis Store) Highly recommended! read more

Terry Shaw at Annapolis Big Screen store guided me to the best purchase. I did not want the top of the line but I did not want a lower brand either. I am very pleased with my 65-in Samsung TV. I realize the big screen store is a large vendor, but I do enjoy supporting my local shop. Terry did a fantastic job and I am very appreciative. read more

Terrific selections and prices. Frank White is a knowledge salesperson who took his time and answered our questions. We're looking forward to delivery tomorrow! We recommend speaking to Frank and his team before your next tv purchase. read more

Just purchased an 82" Samsung HDTV from the Annapolis store. Great experience with Frank White who was very knowledgeable about all of the TV's I was interested in considering for purchase. The price was right and delivery was quick and easy 2 days later! I Will definitely return for future purchases. read more

Decided to go for a big screen wall mounted TV. They were great at helping me understand the options, the pros and cons, and get the right TV for us. They then have a good father/son team to handle the wall mounting. read more

Went to several stores looking for recliners and found The Big Screen Store had the best selection with the most knowledgeable staff and very competitive prices. read more

Beyond satisfied with my purchase experience here. I was provided with lots of information that helped me make my purchase decision, a current model, but much less expensive as new models were coming out. I was lead to a model that was less than top of the line as it met all of my requirements at a lower price, very ethical. The price was far better than anywhere else, and included the second year warranty, and the opportunity to purchase a third year very inexpensively. Delivery was prompt and professional. I have referred a number of friends and family to this Annapolis Store. read more

The big screen store was the best choice to buy a Samsung tv for me. Positives include the following. Nice layout for evaluating tvs. One can easily position oneself in the center of the tvs to get the best viewing angle to evaluate them. Sales people know the tvs and were not high pressure. Unfortunately, manufacturers are able to legally set minimum prices so most retail tv stores are going to have similar prices. Big screen store gave me an extra year of store warrantee with their current promotion and free delivery on my Samsung KS 8000. Delivery people were knowledgeable and efficient in setting up the tv with my cable company hardware and in getting me acquainted with the basics of the remote. The primary shortcoming of the store is that they only sell Samsung. Thus to evaluate the field of tv manufacturers and competing models in person, you must shop other stores as well. Most web site reviewers of LED tvs rate Samsung as the top manufacturer so that shortcoming is reduced a bit. However relative rankings may change in the future and no OLED tvs are in the store for comparison. For me, although OLEDs offer a great picture, the large jump in price, reduced brightness for comparably sized OLED models, and uncertainty as to long term OLED reliability, made an OLED not worth it. In my opinion, an excellent site for tv reviews that helped me greatly in evaluating the various television manufacturers and models is http://www.rtings.com/tv. read more

Customer service at it BEST! Frank White has been doing this a long time and is the ultimate professional. He is very knowledgeable on all products and takes the time to explain the different choices! He is patient and understanding with customers while they make decisions about his excellent description of details! This level of customer service is very hard to find these days which is why I always return to the Big Screen Store and talk to the expert-- Frank! read more

The Big Screen Store in Annapolis is one of the increasingly rare reasons you should definitely go to a brick-and-mortar to buy a new TV. What a great place to see the product, learn about the technology, compare models, all while not getting a hard sell or any BS like that. Got a deal there that was better than the mega-super-on-line store to boot! Highly recommended. read more

Frank sold me a new TV and sound system 12 years ago and again this week. He was very knowledgeable and helpful identifying the TV and system that best fit my situation. Delivery and set up was on schedule and the techs were great. I would recommend this store for any TV purchases. read more

Installation was bad. Poor attitudes, in a rush, left everything crooked. Less then 48 hours later my speaker was falling off the wall. Paid to have someone else do it right. Was promised a refund and then told I wouldn't get it because "the tv was on the wall." read more