Had iPhone and iPad screens repaired April 22, 2024. Both had a new defect on the shield by April…read more25th. went to the kiosk at Westover Mall on May 6th and was told "it's ok. you can still use them". Also that it would've another $15 to do redo the phone.and $25 to redo the iPad and then was told "You should have purchased our protection plan for $9.99". Paid the $15 for the phone and bought the protection plan. They told me the screen was cracked on the iPad and it would be a $120 to fix it. products that last less than a week are a ripoff.

I have used Cellairus many times before and really like them. They know their stuff. But this…read moretime it was a joke. I took my 5 year old iPad Pro to them after I finally dropped it and had a pretty good sized crack in the screen. When I called they said $100 then when I got there they said I mentioned iPad not Pro and it was $250. Fine still seems reasonable. I returned a couple hours later and the new screen was on. Oh one more thing... the touch sensor doesn't work any more. Maybe not a big deal to them but I use it constantly for passwords. He knocked off 20 bucks. That night I texted the owner... nice guy. He said take it in tomorrow and they'll fix it. Not true. Apparently the touch sensor will NEVER work so I am out $230 for an iPad that will tick me off constantly. I said put the old screen on since it was pretty usable with the original crack. Except the screen they put back on looked like it had a jackhammer taken to it. And now the home doesn't work AT ALL. And most of the screen isn't touch sensitive. I have to push the power button and spin it around to enter passcode. Good photo below. So I have my old iPad back but it is a complete piece of crap compared to what it looked like when I arrived.

The WORST service I've ever had. Took devise to replace screen. Tech replaced it, but buttons…read moredidn't work next day. Took it back and tech refused to refund my money. He wanted to reopen device and fix buttons. I did not want him to touch it. Long story short, the manager called me on FaceTime and yelled at me that he would not refund $. PLEASE don't go here. There is a good reason for the bad yelp and google reviews. I should have checked them before I went.

I took my iPhone in to get a quote on how much it would be the guy pictured in the other review…read morebreaks my case in the process. To be fair it was an accident but both him and his associate claimed to not be at fault when he clearly broke it. Then after clarifying, they tried to low ball me when replacing the $60 battery case. Tried to claim it was only $10 the $35. I showed them the exact model online and it was $60. They tried to weasel out of the situation but after wasting my time even more they agreed to replace it but spent even more time looking for cheaper alternatives. DO NOT TAKE YOUR PHONE HERE. Will edit if outcome changes

Save yourself time and money, and do yourself a favor by avoiding this kiosk…read more The employees here are completely unprofessional and have no respect for their customers. My brother was looking to get a quote for a shattered phone screen. The employee accidentally broke his $60 case while trying remove the phone from the said case. His attitude was to push fault onto the us/customer and not accept blame. We went back and forth and eventually another employee chimed in and said they would replace the case. The employee literally said we can probably find it on Amazon for a few bucks. That's just poor customer service. Do not insult the customer's item you just broke. Eventually they agreed to buy the exact same one that was damaged for $60, but it was a long drawn out process. TLDR: Do not come here, unless you want to waste your time and have your personal items damaged. Disrespectful human beings who should never have been employed to work a customer service job

The people in this store should be on the street selling counterfeit watches. They could not be…read moremore unhelpful or uncaring about your business. I went in to buy a $1400 iPhone 13 Max, upgrade my plan with AT&T, and walked out with neither. They were mostly unknowledgeable on the differences between plans, what I'm currently paying, and which phone I brought in to exchange. The ATT reps on the phone seem to be able to explain all of that relatively easily. They could pull nothing useful up on their little tablets even though I'm a customer with an account. I asked questions about 5G service with my plan and all I got were buzzword answers. The two guys I spoke to at one table were all glassy eyed and tired looking and didn't have any confident answers. I looked around to see if the other two employees in this empty store could help and they scatterred like flies. You are better off changing to a different cellular provider, or buying online if you need help from AT&T. You won't get it from the people working in this store. This is the store by the food court. The other store is not much better.

I rarely have a need to visit the actual "brick and mortar" AT&T store. I usually buy all my phone…read moreproducts from the Apple store directly. It's on the end of the mall I usually go and I love their service. Even though I work an unnamed telecom competitor, I use AT&T because I prefer their mobile service in my area. But anyway, I had an extreme error on my latest bill derived from paying off my iPhone at the Apple store and buying a new one. After several phone calls and visits to each store, I finally got the right person at AT&T at the mall. David was awesome. This took a lot of work and patience for both of us. He listed, believed me and did what it took to correct it. He also kept me updated while he was working the issue with corporate. I chatted with all three associates while waiting on this Friday night. They were all very profession, pleasant and sharp. Hard to believe I didn't know this store existed on the other end of the food court by the movie theaters. The larger AT&T store in the center is a franchise and not an official corporate store. I think I will shop here next as well as the Apple store.

So far I am just waiting to buy a phone. Why is it so hard to purchase a phone in the store…read more There are so many sales people in the store. The guy walked away after arguing with a customer. He seemed to storm off. I think he was upset because the customer was rude. I will give an update if I purchase the phone! I am trading a iPhone 12. It lasted a long time! Update- I had to wait over 2 hours to erase my data on my phone, set up new phone and make the purchase. I purchased the 17. Another criticism, the Asian sales person who set my phone was good but the men he abandoned me. Then this young man (from New Hampshire) helped me because I sat down at his table. He told me some inside secrets so I appreciated what he did for me. I finally left the store at 2:00 pm.

I feel scammed. Took my head phone in for repair. They charged me $299. I get a replacement that…read morewere not the original pair. The replacement had the same issue. I go to the Genius Bar and the manager tells me to update my phone to resolve issue. I could have save $299.

My experience at the shop started out a little rough, but we were able to work together to get my…read moreboyfriend's phone fixed.

I have purchased my custom phone case. I loved it. It is awesome. I also i got my phone's battery…read morereplaced which works very well know

I was just looking for a recharger for my Samsung cell. The first one that I bought was for a…read moreMotorola (unbeknowst to me). Took it back - no refunds. Exchanged it for another that didn't work. The clerk assumed that all micro-USB are all the same. Bad assumption. If you just need a skin for your phone, then this place is OK.

From the owner: One stop shop for all your accessories at right price at the right place!! MetroPCS Authorized…read moreDealer

I came in and got screen protector put on Eddie helped me. He was absolutely amazing. He's been…read moreextremely informative. He went above and beyond a really helped me out. I really appreciate the store because of people like him. He was really helpful with all my questions. Absolutely amazing Customer Service.

They were very helpful to me here when I needed my e-sim replaced. I didn't realized they closed at…read more8pm on Mondays. They were very pleasant and quick and resolved my issue in under 5 minutes. If was great.

It's takes hours to see somebody. This is like being at the DMV. Terrible customer service…read more Employees don't care

I called and made an appointment today. I did receive reminders on my phone so I know the…read moreappointment was recorded. When I arrived, I waited around and eventually one of the guys who was walking by asked if I had been checked in, and he took my name. That minimal contact was it. No one checked on me again or even looked at me twice for half an hour. Eventually, I walked towards the back and told a young woman that I was waiting for my 3:00 pm appointment. She said they would get to me when someone was free. I asked for an estimate of the wait time and she had no response. Usually, in the past, someone in the store at least calls out and greets customers coming in the door in a pleasant tone. Not so here. I understand they are busy, but the whole atmosphere was surly. Eventually, after 40 minutes, one rep who was helping someone else asked what I was waiting for. Then he started to assist me while he was still working with another customer. He was pleasant and helpful, but he explained that he is not actually assigned to that store. Maybe that explains a lot. Because customer service did not seem to be assigned to that store either. I get that they are busy. But a smile and a greeting when people arrive would go a long way. Kudos to Aaron, the visiting Verizon employee with the pleasant attitude who eventually helped me.