The WORST service I've ever had. Took devise to replace screen. Tech replaced it, but buttons…read moredidn't work next day. Took it back and tech refused to refund my money. He wanted to reopen device and fix buttons. I did not want him to touch it. Long story short, the manager called me on FaceTime and yelled at me that he would not refund $. PLEASE don't go here. There is a good reason for the bad yelp and google reviews. I should have checked them before I went.

I took my iPhone in to get a quote on how much it would be the guy pictured in the other review…read morebreaks my case in the process. To be fair it was an accident but both him and his associate claimed to not be at fault when he clearly broke it. Then after clarifying, they tried to low ball me when replacing the $60 battery case. Tried to claim it was only $10 the $35. I showed them the exact model online and it was $60. They tried to weasel out of the situation but after wasting my time even more they agreed to replace it but spent even more time looking for cheaper alternatives. DO NOT TAKE YOUR PHONE HERE. Will edit if outcome changes

Save yourself time and money, and do yourself a favor by avoiding this kiosk…read more The employees here are completely unprofessional and have no respect for their customers. My brother was looking to get a quote for a shattered phone screen. The employee accidentally broke his $60 case while trying remove the phone from the said case. His attitude was to push fault onto the us/customer and not accept blame. We went back and forth and eventually another employee chimed in and said they would replace the case. The employee literally said we can probably find it on Amazon for a few bucks. That's just poor customer service. Do not insult the customer's item you just broke. Eventually they agreed to buy the exact same one that was damaged for $60, but it was a long drawn out process. TLDR: Do not come here, unless you want to waste your time and have your personal items damaged. Disrespectful human beings who should never have been employed to work a customer service job

I went to the AT&T store in the Annapolis mall last week, and Boomie helped me for more than an…read morehour to correct some problems I was having with my phone and find all my missing icons. And after that, another representative named Alejandro helped me -- this assistance was above and beyond the call!

The people in this store should be on the street selling counterfeit watches. They could not be…read moremore unhelpful or uncaring about your business. I went in to buy a $1400 iPhone 13 Max, upgrade my plan with AT&T, and walked out with neither. They were mostly unknowledgeable on the differences between plans, what I'm currently paying, and which phone I brought in to exchange. The ATT reps on the phone seem to be able to explain all of that relatively easily. They could pull nothing useful up on their little tablets even though I'm a customer with an account. I asked questions about 5G service with my plan and all I got were buzzword answers. The two guys I spoke to at one table were all glassy eyed and tired looking and didn't have any confident answers. I looked around to see if the other two employees in this empty store could help and they scatterred like flies. You are better off changing to a different cellular provider, or buying online if you need help from AT&T. You won't get it from the people working in this store. This is the store by the food court. The other store is not much better.

So far I am just waiting to buy a phone. Why is it so hard to purchase a phone in the store…read more There are so many sales people in the store. The guy walked away after arguing with a customer. He seemed to storm off. I think he was upset because the customer was rude. I will give an update if I purchase the phone! I am trading a iPhone 12. It lasted a long time! Update- I had to wait over 2 hours to erase my data on my phone, set up new phone and make the purchase. I purchased the 17. Another criticism, the Asian sales person who set my phone was good but the men he abandoned me. Then this young man (from New Hampshire) helped me because I sat down at his table. He told me some inside secrets so I appreciated what he did for me. I finally left the store at 2:00 pm.

I pushed my way to the manager, and demanded the best Apple Genius possible (yeah, sorry…read more. curmudgeon walking) Todd arrived and humo and patiently walked my 81 year old dad and I through migrating from a borrowed 6S+ to an actual iPhone. Go Todd!!

My experience at the shop started out a little rough, but we were able to work together to get my…read moreboyfriend's phone fixed.

I think I'm going to forever appreciate this place for being at the mall. It's located in a good…read morespot, nearly centered in the mall and is perfect if you need to drop of your gadget while finishing shopping. This is exactly what I've done. Visited at least twice now to get my camera screw replaced, and within 10 minutes I have been taken care of! Love this place!

I was just looking for a recharger for my Samsung cell. The first one that I bought was for a…read moreMotorola (unbeknowst to me). Took it back - no refunds. Exchanged it for another that didn't work. The clerk assumed that all micro-USB are all the same. Bad assumption. If you just need a skin for your phone, then this place is OK.

From the owner: One stop shop for all your accessories at right price at the right place!! MetroPCS Authorized…read moreDealer

I came in and got screen protector put on Eddie helped me. He was absolutely amazing. He's been…read moreextremely informative. He went above and beyond a really helped me out. I really appreciate the store because of people like him. He was really helpful with all my questions. Absolutely amazing Customer Service.

They were very helpful to me here when I needed my e-sim replaced. I didn't realized they closed at…read more8pm on Mondays. They were very pleasant and quick and resolved my issue in under 5 minutes. If was great.

It's takes hours to see somebody. This is like being at the DMV. Terrible customer service…read more Employees don't care

I called to ask a question and a man answered, and he wasn't very helpful or that nice. He just…read morebrushed off what I said and told me "I don't know what you're talking about you're just gonna have to come in and talk to someone" then rushed me off the phone Not very helpful and kind of rude in my opinion.