I bet the bullet and I ordered a new refrigerator to replace my 1980 refrigerator that is just now…read morestarting to leak. It still works though I was gonna schedule for Pepco to come take it away since they will pay you for a working refrigerator, but I don't want to take the chance if they're gonna look at it and say no way so i'm leaving all the work to Home Depot delivery. I already had in mind what I wanted after looking at their website and of course the fridge I wanted was not in stock but they would order it. Roberta was very helpful through the process. There isn't a delivery window until November but that's OK. It will give me some time to say goodbye to my old faithful fridge.

If you've been to a Home Depot, you know what it's like. They have everything. If you're lost, find…read morea staff member. They have always been helpful and kind when I've asked for help.

I was on a weeklong odyssey to get keys cut. Other hardware stores, ace or otherwise, either…read morerefused to cut my difficult key or couldn't make a copy that would work. "Slim" here made a working copy which then could be copied again, some of which worked. I don't know why this key was so meddlesome but the employees here took on a difficult task and helped me out until it was complete. Customer service is what makes a hardware store, so I can confidently say, having been to about a dozen of them over the last 13 years, this is the best in the area.

Came to buy a few things and get a small plant repotted, although it's 6pm and two more hours until…read moreclosing, it was simply too late in the day according to the person I asked to assist me. The sore was neither overly busy and would have been happy to wait even if it was. What is the point of offering a service should it only be offered at a whim? I love Ace, and usually find the customer service to be the reason to return despite the high prices, I'll just cross this one off my list of place to go.

I will always go to the local ACE when i need hardware stuff because the employees are always super…read morefriendly and helpful, and they almost always have what i need.

I am building some home made closets for the rooms in our house, and I needed a couple of screws…read moreand brackets. The traditional big box hardware store is mikes and mikes away, and asking for help at those places has always been hit or miss. This Ace hardware store is located right in the center of town, and it is definitely a well sticked and a full service hardware store. Their prices may be a little higher but the convenience factor far outweighs the additionally cost. I was helped immediately by an awesome employee, and he directed me to the exact section that had closet brackets, and then he directed me to where the small screws were located. I was surprised to see their extensive paint section, and they even have Christmas gear already on display. I really do appreciate the personalized attention from the folks who work here.

Incredibly knowledgeable and friendly staff! I do a lot of handyman stuff around the house, and…read moresometimes get in a little over my head with getting things done the *right* way - always with the goal of meeting or surpassing the level of fit & finish that a competent professional would achieve. I have been to T.M. O'Donnell twice to pick up hard-to-find-in-stock plumbing parts and ask for advice. It's like the best hometown hardware or car parts store that has been around for decades - they've seen it all, and are happy to help. The College Park / Laurel / Beltsville / Hyattsville area is really lucky to have a plumbing shop like this in business. Fergusons stores often refer customers to T.M. O'Donnell much like a primary care doctor would refer a patient to a specialist. Unlike a medical procedure, you can just go to the specialist first (T.M. O'Donnell) and get the parts and any info you need on the first trip! Remember to bring cash if you only need a small part or two, as they prefer to only accept credit cards for purchases over $10.

I had a leak from the handle. I looked on YouTube and and…read morefigured I need a new washer. I initially went to Lowe's looking for a washer for the faucet. But they did not have it. I was sold a graphite stringy substance in its place, but still had a leak. I went to Ferguson's plumbing supply and they had the whole spigot, but they referred me to TM O'Donnell. They even gave me a printed paper with directions on how to get there from Ferguson's. I went to this shop and was greated by 3 friendly men. The one that took care of me looked for the washer but did not have the exact size. He did get me a graphite ring washer. He stated if the spigot was still leaking from the handle, the problem was likely farther down the rod and to come back with the rod if it does. He was right. He did not charge for the graphite washer by the way. So I took the rod back to the shop. He replaced the end piece which also seemed to have a washer which was eroded/torn. I paid $6.43 for the piece. And it fixed the job. No more leaky handle. Now I can set my house to timer to water my wife's plants and grass. Definitely, would come back to this store. They are a wholesale distributor and seem to have a lot in their shop. If they dont have it, they can probably get it for you.

This is a slightly mixed review. On 7/3/26, I bought an a/c unit online for same day delivery. They…read moreuse Door Dash. The problem is that I kept getting door dash calls because they kept sending multiple drivers to pick up the same order. I called the location and they told me that if it didn't arrive by noon, that I could come pick up another one, which I appreciated. However, my order did arrive shortly after. The customer service I received was pleasant. However, HD needs to fix this delivery issue with Door Dash. They sent 5 ppl to pick up one order. I have no idea which driver actually delivered it. So the original order could have been stolen. I'm not sure if the manager sent it with the last driver or not. We don't have visibility because we order through HD, but the driver is calling the customer asking us to call DD. All of that should be handled without the customer's involvement directly with HD. I didn't choose to deliver through DD.

I was in search of an item, did an online search because I was nearby and their app said they did…read morehave it, but the app was a bit misleading. I'll tell you why. I was searching for shipping materials. I knew Home Depot carried them. I specifically typed in a shipping tube. The app stated this store had them and they were in stock. I go inside, use the app to direct me to the correct aisle and bay only to find that all they had was boxes and the typical accompanying items you would think of when it comes to shipping. Think tape and packaging extras. I felt awkward coming back to this section. When I approached this section, there were a handful of employees that were just kind of taking a break in this area. Right in front of what I needed to look at. I get it, some downtime on the job warrants you being able to shamble about. But not a single one of them would move so I could browse or offer to help. I go back to the app, type in shipping tube again and it directs me now to a different section completely in the store. It took me to tubes, but the tubes you would use to pour cement into. Needless to say, I left here a little peeved. Why advertise on the app you have something and then totally change that up.

This is my neighborhood Lowe's and it's always pleasant going there. Nelson, the manager, he's…read moreextremely nice and always eager to help when needed.

I came to buy a Christmas tree but the one I wanted was not in stock. I was able to purchase and…read morehave it sent directly to my home via website. I barely saw any employees on the floor and I was not ever assisted the entire time in the store looking for a Christmas tree.

So it's my first time here wanting to fill a brand new 30 pound propane tank. Jose carried it in,…read more filled it up, and re-delivered it back to my car over 50 pounds. Also thank you for being $10 cheaper than rentals unlimited (they wanted 42$) $32 at N&S to fill a brand new 30lbs. Thank you Jose! You guys got a great employee there. Very friendly. Definitely a returning customer. JohnG

Went to filll up my propane tank $20 refill and they were…read morevery organized. Paid, dropped off the tank my a fence and a nice man filled it up shortly after.

mr. chris, the manager was so helpful. felt like he spent almost an hour with me this evening while…read moretrying to help me pick out crown moulding and other items for my basement repair. chris the manager, was so kind, patient and professional. he had the most calmimg and humble demeanor and i appreciated all of his help. cam - the young man who worked in the paint department was the nicest young man. you just dont see a lot of that in todays youth. i see a bright future in cam with great leadership ability. he has a bright future, i can tell!

I was happy to discover that this location wasn't far from me. I mean, I do have one less than a…read morehalf mile from my place, but it's not always convenient to go there. This one, however, seems to be a bit more convenient with the other stores around it. I came here after making a few other stops and ran in to find a few items that I had on my list. It wasn't easy finding them right off the bat as this was a new store to me, but I soon found my way around once I opened up the app. Once I had the app up and going I was able to find the items I needed. I stood there for a minute to look the items over to compare until I was able to make my decision. With my items in hand, I made my way to the front and used the self checkout to make a quick exit. With items in hand I was happy to find this location as it made it easier for me that day.

If you're on the hunt for vintage lighting, this local architectural salvage store is definitely…read moreworth a visit. They have a solid selection of fixtures from every decade of the 20th century up to modern day--whether you're restoring a historic home or just want something with character, there's a good chance you'll find it here. Bonus points: proceeds go to a good cause, which makes shopping feel even better. That said, it can be a bit hit or miss depending on what you're looking for, and the pricing isn't always the best deal. Being the closest salvage store of its kind to D.C., the prices probably reflect the demand for historic renovations in the area. Personally, my favorite spot is Second Chance up in Baltimore, but I always swing by here first before making the drive north. Overall, it's a fun treasure hunt. If you enjoy digging for unique finds and love a little architectural history, this place is worth checking out.

So the manager wants the customer to go looking for lower prices? Shouldn't the prices already be…read morelow enough that the customer doesn't have to go look else were?. Prices should already be lower. Not to mention you can't even ask for a lower price bc employees are trained to say they can't. So Mr manager...you're gonna tell me that a 5 gallon bucket of "recycled paint" at $95 is a good price? Gd greedy ass people. Bet the owner is driving around in a new $70k car